Lynx Air

Not Verified | Horrible airline. You pay half price but end up paying in pain, stress, fatigue, frustration for the other half. First of all two weeks prior to our flight we received an email that our flight is cancelled, after 2 hours on the line to speak to an agent they told us our flight is not cancelled and they had no explanation about the email! On the day of our flight from LA to Toronto, the flight was delayed 10 hours! Instead of arriving at 6:30 pm we landed at 4 am, we where told our luggage are at carousel 11 after waiting 40 minutes one of the other passengers noticed the carousel has been changed. There were no announcements or updates from the airline, 100+ passengers tired from a delayed flight were all waiting by carousel 11! On the way back we arrive 2 hours before boarding, the agent at luggage check told us the gates are closed!! We should have been here 3 hours before the flight. There were at least 20 people in line trying to check in their already paid for luggage. All these are the main points that stood out but oh my what a horrible experience! Never ever again!

Not Verified | Terrible airline all around. From not keeping people updated of delays prior to arriving at the airport, cash grab by charging for personal items that fit well within the sizing device, no announcements keeping passengers at the gate updated of the new departure time and no refreshments or vouchers provided, rude check-in and gate staff, crabby and plain discourteous flight attendants. Lack of arrivals and baggage assistance staff on arrival - you name it this airline has failed miserably in pretty much every category of service delivery. I had a horrible experience flying them earlier this year and decided to give them another chance and I regret doing so. Never again. Take my advice and the words of most other travelers here and avoid this airline at all costs!

✅ Trip Verified | When things go right we have to say it. On-time departure nice flight, on the way back on time once again. This is a no-frills airline, with no food sold on board you are welcome to bring your own snacks or meals. Great cheap way to travel much cheaper for this direct flight than the other connecting flights. Highly recommend.

✅ Trip Verified | This airline service was awesome. Boarding was start on time. And fly almost on time. The crew members were very polite and cooperative. We had stay at Winnipeg and after stay we fly on time. Its worth for us for every single dollar we spend. We will try next time when get chance.

Not Verified | Not worth the gamble. I booked a Lynx Air flight from YYC to PHX for Oct. 6, 2023. That flight has now been postponed by more than 24 hours due to "crew availability". Changing my travel plans by an entire day was not an option in this case, so I had to pay over $800 to find a flight with another airline. This company must be understaffed or poorly managed if they are unable to find a crew for a regularly scheduled flight. 3/10 because at least they provided me with a month's notice to find another flight (even though they should have used that month to put a crew together and honour the flight schedule). And the refund process was easy. Seat comfort and cabin staff not rated since they didn't actually get me onto a plane.

✅ Trip Verified | When i reach the airport the lady at counter said you need to pay for backpack which i have on my shoulders. I told them this bag is allowed without any cost and i travelled many times with this airline and why do I need to pay approximate $83 for back pack. She said either pay for bag or i am not giving you boarding. On that time i left my bag at airport with my brother and fly away without anything.

Not Verified | Boarded at 7:40 AM; Take off was supposed to be at 8:30 AM. We boarded and remained sitting on the tarmac until 9:50. Finally, the pilot communicated that he was missing his Log Book for the plane so we weren’t able to take off without it. We were told in increments of 10-15 mins until 10:30 that this was a maintenance issue and there was nothing anyone could do for us to take off without the physical Log Book. We were now sitting here waiting for the Maintenance Crew to show up with the Log Book. At 10:30, the pilot announced anyone who wanted to get off the plane can do so (but to bring all of their personal and carry-on items off the plane). At 10:50, the pilot then announced he could not hold anyone against their will and keep them on the plane. Everyone was instructed to un-board the plane and wait at the departure gate. There was no announcement on if the flight was delayed or cancelled! Everyone sat in confusion and frustration. Finally 13:15 came around and we were told it was a delay and we can now start to re-board onto the plane. This was over 4.5 hours of waiting at YYC! As we were boarding, the concierge handed everyone $10 paper vouchers to use at the airport within 24 hrs. To our dismay, this was adding salt to the wound! During the 4.5 hours of waiting at the departure gate, my partner took the liberty to complain about the $83.99 carry-on fee for our small backpacks that tucked comfortably under the seats in front of us. We were stuck at the airport without any communication or updates on flight status until they announced they were re-boarding us 4.5 hrs later. Just when we thought our flight home would maybe be smoother than going to Toronto. Our boarding time was 19:25 but they didn’t board us until 20:05 (this was the departure time). Our arrival time to Calgary was slated to be 22:34. It is now 00:22 and we are now stuck at the Winnipeg airport because the pilot indicated an indicator light went off and they had to land in Winnipeg to check out the issue. We are now sitting at the gates (once again) with no updates and we are no longer surprised. We were told by the gate concierge to not to leave the gated area otherwise we cannot come back to board the plane. Tim Hortons is in sight but we can’t head downstairs to grab food. 00:23: the flight (Y9108) is now cancelled and we were told to go upstairs to the ticketing counter to get information on where we would be accommodating. Everyone from that flight was in the line-up. No Lynx staff was in sight! Lynx staff finally arrived 1.5 hrs later and proceeded to process everyone in line for assigned hotel accommodations until they can get the plane back up and running. They indicated to come back to the airport around noon the next day and to frequently check our emails. Surprise, no emails came through from Lynx whatsoever! We proceeded to check the Winnipeg Airport Association (WAA) website and that was where we were able to find our flight status!

✅ Trip Verified | I flew with Lynx Air for the first time and also will be my last. The customer service representatives are rude and there is no one on airport to assist and answer your questions. We have to move between multiple carousel to find our luggage and after waiting for 90 mins we ended up loosing our bag. Nobody was willing to help from Lynx Air with no luggage assistance team anywhere near the carousel. Upon inquiring about the lost luggage at their check in counters at Pearson airport, we were told to go somewhere else and that they do not look after lost baggage requests. On top of that they are very rude and won't even look at you to answer. Pathetic customer service. Expect nothing when flying with them or only plan to fly if you pack light or better pay more and have peace of mind.

✅ Trip Verified | First time flyer with this airline and will also be the last. Echoing so many of the other reviews.. No customer service - only access to a chatbot Staff at airports are rude, inflexible and lack professionalism. No staff to be seen at baggage carousels to assist or answer questions. Booking process is easy to manage, but add-on's are ridiculously expensive - they encourage you to make any changes 24 hours prior to check in but then do not allow you to be able to make those changes or reach a live person. The chatbot spews out pat responses that provide no help at all. You are forced to go to the check-in counter at the airport to make any changes where you are then charged a premium. The inflight crew were singularly unhelpful and did not communicate any issues or delays. Seating is paid for and costs are tiered, yet they then started to rearrange passengers with no consideration or compensation for the inconvenience. Then there was the baggage.....waited for almost 90 minutes to receive our bag and this after they changed the off loading carousel with no announcement to the passengers patiently waiting at the carousel they announced on the plane AND was showing on the monitors. Buyer beware. You end up paying FAR more than the actual ticket price. You will see delays and receive little to no communication. Pack your stuff into a pillow case and take it as a personal item to save yourself the additional baggage fees and ensure you have lots of entertainment downloaded to help pass the time. Having little to no expectations for your trip will help make the travel experience a bit more palatable.

Not Verified | I cannot emphasize enough how truly awful Lynx airline is. My flight was delayed multiple times, causing me to stay at the airport for over 9 hours. There was little to no communication from staff members. When I finally was able to ask a staff member if my flight was going to be delayed again, the person I spoke with gave me an incredibly rude and vague response. I submitted an inquiry online via their chat to receive compensation for missing my first night stay and transportation. I was told I would receive a confirmation email with my case number; however, that never came. It is impossible to get a hold of anyone over the phone. I am truly grateful that my return flight is not with Lynx airlines.