Lynx Air

Not Verified | I’ve never been so angry at an airline. I’ve flown with my baby about 6 times now in the span of his 10 months. I’ve flown many airlines and not once have I had to pay to check a car seat. However, at Lynx they charged me 112$ one way to check a carseat. I could buy a car seat for cheaper than what I had to check mine for. I’m so angry at this airline for the poor quality, awful customer service, and dishonest pricing. My flight ended up being more expensive than air Canada’s would’ve been - and they give you a free checked bag, personal item, and carry-on. I’ll never fly with you again. Absolutely furious.

Not Verified | They canceled my flight the day before with no options of another flight. Due to the limited time that I had, it ended up costing me $4000 extra to book another flight. Just don't waste your time with Lynx

✅ Trip Verified | Garbage service. Asked for $100 plus extra for same bag I bought with me when I came from Winnipeg to Toronto. Will never ever fly with them.

Not Verified | Explore all other options before booking with Lynx Air. I checked a suitcase during pre boarding. Cost was $69 Cdn. I was charged $69 USD and ended up paying $109 CDN for 1 checked piece of luggage. They refused to give me the difference saying optional fees are non refundable. They care little for their passengers issues.

Not Verified | Worst airline I have ever been on, all they care about is getting more money out of you. I had to throw out a bunch of stuff so that my backpack would fit their restrictive limitations otherwise I would pay extra. It’s a backpack, it will be the same size regardless, it will fit under the seat, you are just greedy. I have never NEVER seen an airline charge extra for handbag. Basically the airline sucks, the staff sucks, and they don’t care about you! Fly on any other airline besides this one.

✅ Trip Verified | Worst airline ever. I have traveled with over 20 different airlines, and this one is the worst. They even charge you for handbags which I have never seen with any other 20 airlines and over 100 flights that I have had. They charge me C$90 for a handbag. outrageous

✅ Trip Verified |  The flight from Montreal is a gate 21. You must go through a tunnel under the tarmac to get there. It was 21:33, which was 2 minutes before the boarding start. The announcement started "final boarding... all customers must be on board". The gate close at 22:05, take off at 22:15. Everyone start running thinking we were missing our flight. That same announcement was played every 2 minutes. When i mentionned it to the crew while scanning my ticket, he was literally blaming me to be late and if he didn't do that i would have missed my flight. The people in line were as shocked as me. It was only 7 minutes after boarding had start. Very unpleasant and unprofessional

✅ Trip Verified | Fly at your own risk. Checked in online, but for an unknown reason, was not able to get my boarding pass. It says in the reservation confirmation that gate check-in will close 75 minutes prior to flight departures. Arrived 90 minutes before, and there is no one at the desk. Have them paged over the airport intercom, wait and wait, and no one shows up. Missed the flight and had to book another. Afterwards, contacted customer service and they say no refund, saying it's my fault for being late (which, again, I was not, per the language explicitly stated on the booking confirmation). Did manage to get on the return flight with no issues, and it's fine. Standard no-frills experience, worth it at the right cost. But their refusal to take responsibility for their error on the first flight means I will never use them again, and don't recommend anyone else does either. Absolutely terrible customer service, and not worth the risk. And, of course, ended up costing me more in the end.

✅ Trip Verified | They are charging for hand bags. Total waste of money, even staff has no customer dealing skills. They are charging for each and every person by saying this not completely fit in box.

✅ Trip Verified | When you purchase your ticket it clearly asks about luggage and states it is more expensive to purchase at the counter vs pre-purchase. Staff was very friendly and professional. The planes are new and clean. Water was provided, seats reclined, and the air buttons all worked. Will use this airline again.