Lufthansa

Seattle to Rome via Frankfurt, and Lufthansa is an excellent airline. Friendly staff, flight attendants professional and engaging. We paid extra for extra legroom seats, and worth every cent. Regular economy seemed a bit cramped. Inflight entertainment worked perfectly and had plenty of options. Cabin clean, and newly refurbished. Food plentiful, and good, and two hot meals on the long haul sectors.

✅ Verified Review | The Lufthansa flight from Athens to Munich was comfortable and the aircraft was quite clean. I was quite surprised however, with the flight attendants and their lack of helpfulness/friendliness. I had to catch a connection in Munich and since our flight was delayed, I asked the attendant if she knew when we would now be landing. She glared at me and told me "I should have listened to the announcement the captain made" and walked away. To be clear, the announcement was inaudible, which is why I called her over for clarification. I was very polite and (I think) within my rights to ask a flight attendant such a simple question. Most of the attendants were cold and unfriendly, sometimes ignoring passengers.

✅ Verified Review | Milan to San Francisco via Frankfurt. Truly first class experience and quality of highest level. The connection flight from Milan was good, efficient, but delayed by 30 minutes (because of security issues in Frankfurt). Cabin crew assured me that the connection in Frankfurt with 1 hour would be guaranteed. In Frankfurt the Lufthansa first class treatment took off. At the remote parking a Mercedes Limo was waiting to drive me to the First Lounge. Then the Transfer to the A380 was done in a Cayenne Porsche, the staff took my luggage and guided me with special lift and passage directly to the first class cabin of A380. And all with no fuss, no problem attitude by friendly drivers. The First cabin is open designed with enough privacy, very comfortable seats and again highly motivated, efficient and friendly staff. Presentation and quality of food was very good, the wine list was excellent, although unfortunately no German Red, but two grand whyte wines from Germany instead. All in all a truly First class experience which does not limit itself to the aircraft but as well on the ground.

New York JFK to Munich in economy, from Munich to Zagreb upgraded for 115 U$ to business as wanted to have a lounge access for 3.5 hr layover in MUC. I had sports equipment with me which needed to be registered by phone in advance and that went smooth by knowledgeable and helpful agent. Mobile check-in using LH app was easy but luggage drop-off was a bit slow due a large passengers group checking in just before me. Refurbished and clean A340-600 with new IFE screens with good content, nice food and beverages, professional and welcoming crew who always give great service and make me feel like a guest, not only a passenger. On-time arrival in MUC, layover was spent in business lounge at H gates. Breakfast in the lounge was adequate with both hot and cold options, fruits, diary products, full bar and fast wifi internet. Clean and comfortable CRJ9 to Zagreb boarded from remote gate. Tasty and very nice presented brunch served for this 1h flight with 2 FAs checking am I happy with everything on the flight every time they pass by. I am impressed with consistency of Lufthansa on-board and ground services and gradual improvements made to remain competitive. If LH would make improvements in the Miles & More program and pricing to SE Asia as well they would be my carrier of choice not only on transatlantic routes.

✅ Verified Review | Los Angeles to Wroclaw via Munich. Actually, got upgraded from economy to premium economy! Aircraft is clean and roomy seats, food is pretty good and service was impeccable. The flight staff were all helpful and our co-passengers were all so quiet! Great flight to Munich, unfortunately, Munich airport staff were rude and unhelpful - and just weird tram ride (about 150 feet) to plane. On return flight Wroclaw-Frankfurt-LAX, huge Boeing double decker. Unfortunately, no upgrade, but flight wasn’t booked, so we could move around. Still, seats and food and flight staff all very pleasant and made the trip enjoyable.

Doha to Los Angeles via Frankfurt. Lufthansa has added a stop in Kuwait on the way to FRA presumably to fill seats since it has competition on this route from Qatar Airways A350. The A330-300 from Doha was very comfortable and food much better than the longer flight to LAX. This is an extra journey with layover and takes over 25 hours. The bathrooms in the A380 behind row 15 are small and spartan for business class. At six per row, the seats are not that wide and you get reasonably intimate with total strangers. In spite of all the fuss about new menu based on flyer preferences, the offerings were nothing to crow about. Portions tend to me on the cuisine minceur size. Snacks came about midflight and consisted of small servings. When I asked if could have two, "just choose one now, we may not have enough," was the reply. Two minutes later an extra snack was handed. There was no announcement about a bar on the upper deck or snacks/fruits available in the galley. WIFI was available but not free in business class. It was easy to use and reasonably fast. In spite of the little glitches, Lufthansa has the best FA's in the industry. They are have a good sense of humor, always willing to assist and above all extremely dignified.

Los Angeles to Wroclaw via Munich with Lufthansa. Actually, got upgraded by airline from economy to premium economy! Aircraft is clean and roomy seats, food is pretty good and service was impeccable. The flight staff were all helpful and our co-passengers were all so quiet! Great flight to Munich, unfortunately Munich airport staff were so rude and unhelpful - and weird tram ride (about 150 feet) to plane. On return flight Wroclaw-Frankfurt-LAX, huge Boeing double decker. Unfortunately, no upgrade, but flight wasn't booked, so we could move around. Still, seats and food and flight staff all very pleasant and made the trip enjoyable.

✅ Verified Review | The Lufthansa flight from Dusseldorf to Madrid via Munich was uneventful, efficient and friendly service. At arrival, my Luggage did not arrive. Although I usually try to travel with only hand baggage, this time I went to a congress and had checked a bag. At Madrid airport trying to report missing Luggage is not easy but I had the paperwork done and went to the hotel. They told me that they had located my bag in Munich and that it would arrive with the later flight that evening in Madrid and they would notify me. But I did not hear anything. Next morning I contacted them and trying to be in touch by telephone is really difficult. But I heard that the bag was send from Munich but "never arrived in Madrid". I was told to contact Lufthansa Germany but there is no way to do so. Finally, the person at the Madrid airport connected me to a man in Germany and he was very supportive and understanding. He promised that they would do everything to locate the bag. I filled in form after form, online and on paper, describing the content of my bag and the specifics which could help to identify it. But the day after I went to a shop and bought new clothes. The luggage never arrived and at home I tried again to contact Lufthansa but there is simply nobody that you can speak to. After 9 weeks (and many unanswered mails) I received a mail that they would pay me "without further proof" an amount of money that was not even 25% of the lost items and also not any reimbursement for the stuff I had to buy in Madrid. I send again several mails because I did want to know how they came to that (low) amount of money but never received any reply. And then the worst: the money they said to transfer has never been transferred to my account! I have send again and again mails (since you cannot reach anybody personally, there is no number for this to call) and I am still waiting for the reimbursement.

✅ Verified Review | Berlin-Tegel to Bangkok via Frankfurt. Check-in at Berlin-Tegel Airport was open 1 hour before departure and long queueing in the economy check counter. As status customer of Lufthansa, I could check-in in the business counter. The check-in staff has good knowledge about the Lufthansa's product (baggage allowance for status customer, lounge etc.). The cabin staff for flight from Berlin to Frankfurt were polite, friendly and helpful. Lufthansa seat is comfortable for both legs. It has almost around 32 inches. The flight from Frankfurt to Bangkok was really enjoyable. We arrived in Bangkok 20 minutes earlier than schedules. Our baggages came fast at the bagage claim area. Overall, it was good to choose this airline for long flight. The negative things were only for the flight Frankfurt to Bangkok. The inflight entertainment from Frankfurt to Bangkok was poor (old movies, old songs) and lack of attention from the cabin crew.

Flew from Pisa to Chicago via Munich. If traveling Lufthansa I recommend passing in their splendid Munich hub. The first flight, from Pisa, was quick and easy, leaving on time, with respectful crew and beverages. No entertainment options on this flight because it is only a quick regional 1-hour flight. Had 1:25 minutes to catch the long international flight. The A340-600 that was used for the 9-hour flight was splendid. The seats were comfortable, as I was seated in 45k, which is the second row of economy. Inflight Entertainment (IFE) worked great, with the touchscreen functionality being as smooth as any tablet, unlike most planes. Very good selection of movies, and TV shows and games were also available. Food was great, giving plentiful food that left me satisfied during the entire voyage. We arrived in Chicago 10 minutes in advance, even though we left 10 minutes behind schedule. Deplaning was as efficient as boarding. All in all, I had a pleasant experience (especially since I could sleep), and arrived Chicago nice a refreshed. Would recommend this airline to anyone who wants to fly in comfort for a relatively cheap price.