Lufthansa

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 2426 reviews
5/10
4 star Skytrax Rating
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9/10

"very pleasant experience"

(Denmark)

Munich to Sao Paulo on an A340-600. A very pleasant experience. Aircraft only half full and on time. Crew smiling and very friendly. Shortly after take-off dinner was served, as often on Lufthansa less impressing than on many other airlines, but supplyed with pre-dinner drink, two rounds of wine and a cognac/Baileys to end with, all served in a pleasent way, offering passengers time to digest. IFE great, especially movie section which even managed to present more obscure movies; as a Dane I appreciated no less than 4 Danish movies. Audio acceptable too. Seats very comfortable, felt broader and softer than the newer ones on wide-bodied Boeing aircraft. Two hours before landing, breakfast was served. During the flight, soft drinks and snacks were aviable at the galley and toilet areas, the former situated one step lower than main deck. A great experience.
AircraftAirbus 340-600
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteMUC to GRU
Date FlownDecember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"not hesitate to fly again"

(Germany)

First time to use Lufthansa new Premium Economy on this long 12 hr flight to Cancun. The seat comfort is a mayor plus compared to the standard Economy Class. Nowadays there are so many Premium Economy or Economy Plus concepts that you don't know what to expect. Lufthansa has done a great job. It's an almost independent class with very comfy seats. The seat offers 18 cm more legroom, is wider and has a relatively big tray table (comparable to that one in Business Class), power sockets and IFE on high definition touch screens. The service was very professional, friendly and efficent. The purser of this flight welcomed us personally. On this A340 the Premium Economy consists of only 19 seats and has it's own compartment. It is quiet and you can deboard quickly after arrival. The food is almost the same than in Economy Class, but served on china and with a menu and some real glasses. After boarding you get a non-alcoholic juice cocktail. Food quality and quantity was fine. You get plenty of drinks. IFE and WIFI worked also really good. At your seat there is a water bottle and nice amenity kit. The flight was almost one hour ahead of schedule. It was a great experience. If the price difference is not too big, compared to Economy, I would not hesitate to fly this class again.
AircraftA340-300
Type Of TravellerSolo Leisure
Seat TypePremium Economy
RouteFRA to CUN
Date FlownFebruary 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
5/10

"sadly let down by the food"

(Germany)

Lufthansa from Frankfurt to San Francisco. We departed more or less on time, something of a minor miracle at Frankfurt where you frequently feel that you've driven halfway to your destination before you reach the runway. We were upstairs on the A380 which was pleasant. The upstairs economy cabin is relatively small (only 40 or so seats) and feels quiet and relaxed. The seats were OK, not the best legroom and a touch on the narrow side, but not too bad. I would certainly recommend trying to get seats upstairs on the A380. The entertainment system worked well with a reasonable choice. The food was dreadful - other airlines manage to serve meals that taste of something, it's about time that Lufthansa managed to do the same. All in all, not bad, but sadly let down by the food.
AircraftA380
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteFRA to SFO
Date FlownFebruary 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"fly with Lufthansa again"

(France)

TLS-RZE via FRA. Toulouse-Frankfurt was a morning flight operated with an A321. French chocolate bread was served with a choice of drinks. The flight between Frankfurt and Rzeszow was with a CRJ 900. We could choose between two kinds of sandwiches and various drinks of course. Both flights were very comfortable and the cabin crew was pleasant and smiling. I would fly with Lufthansa again on this route.
AircraftA321 / CRJ 900
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteTLS to RZE via FRA
Date FlownFebruary 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"enjoyable flights"

(China)

Overall enjoyable flights with Lufthansa. The food was much better than expected - on the leg from Munich to Shanghai, the menu featured a dish from the chef at the Pudong Shangri-La, one of Shanghai's top hotels. I also enjoyed the snack sandwiches and chocolates. Service from the flight attendants was very professional and standard. In-flight entertainment was sufficiently current. Nice new airplane with a separate lower floor for the bathrooms, limiting line ups and waiting passengers in the aisles. My only complaint was the seating: The legroom was quite cramped - my knees touched the seat in front of me if I reclined, and I am only 165cm. The padding on the seating was also a bit thin, and I could feel the seam stitching on the seat through my clothing. Everything else was good, and I definitely think that the value paid for this particular trip was worth it.
AircraftA340-600
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteFCO to PVG via MUC
Date FlownFebruary 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"alternative to Business Class"

(Germany)

Hong Kong to Frankfurt was my second trip on Lufthansa Premium Economy. I very much like the product and find it a nice alternative to Business Class if one wants to safe a few Euro but still wants to travel comfortably. The seat is indeed comfortable and well cushioned and even for a 12,5 hrs flight the comfort and room offered is sufficient. Especially the cabin on the A380 is nice as it feels more private due to the separation from the main economy cabin. I had ordered a special asian vegetarian meal which was very tasty. The crew was attentive, chatty and smiling. They go the extra mile and make one feel very welcome. As I am a Senator with Lufthansa , greeted by the purser prior to departure and engaged in a nice short conversation. The inflight entertainement offers a wide range of classics as well as new releases.
AircraftA380-800
Type Of TravellerBusiness
Seat TypePremium Economy
RouteHKG to FRA
Date FlownFebruary 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
6/10

"Usual excellent service"

(Denmark)

Enjoyable flight from Copenhagen to Frankfurt with Lufthansa A321 with good seats, a sandwich and the usual excellent service on inter-European short-haul flights. Frankfurt airport clean and easy transfer. Return from Seoul the new seats in economy are the worst long-haul seats I've experienced. Leg room, lumbar and neck support poor with fixex armrests. And the passenger in front reclined her seat the full voyage. I had booked mextra leg-room seats, but as the A380 was not available on this flight, I recieved a windowless seat on their 747-8. The staff, though, were second to none.
AircraftBoeing 747-8
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteCPH to ICN via FRA
Date FlownMay 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
5/10

"food was awful"

(Switzerland)

Delhi to Munich with Lufthansa - an 8 hour delay and it wasn't a great experience. Ground staff not very helpful, onboard staff very kind and efficient. Seat was ok - the plane wasn't full, so had 2 seats to myself. Food was awful, booked oriental vegetarian (so not get any dairy) and ended up with a snack box containing cheese lasagna and 2 spring rolls. Luckily they had cashew nuts which turned to be my only food.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteDEL to MUC
Date FlownFebruary 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"Basically an economy seat "

(United States)

Not a real business class on a four hour plus route from Frankfurt to Tel Aviv. Basically an economy seat with a table between. Service no different than coach. A total waste - at very high $. Lounge in Frankfurt was stuffed with people, minimal snacks. My last time using Lufthansa Business.
AircraftA321
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteFRA to TLV
Date FlownFebruary 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
8/10

"raised fares and cut service"

(Romania)

I used Lufthansa 2 times in February on same route Budapest-Frankfurt and return. I have a Senator card and even though I used economy class they tagged my luggage with priority and they offered priority boarding. Pretty poor food, cake and one type of sandwich. This year they raised the fares and cut the service, and you have to pay for checked luaggage but overall they are still one of the better airlines.
AircraftA321
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteBUD to FRA
Date FlownFebruary 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes