Lufthansa

✅ Verified Review | Sao Paulo to Nagoya via Frankfurt. I've been flying with Lufthansa before, and I am not usually bothered by their service in general. But this time, I decided to request diabetic food. I have always been afraid of diabetes meals, since they are usually tasteless and disappointing. Whatever that was, it was by no means a diabetic meal, no matter the DB they may print on the coverage. Specifically, the flights leaving Frankfurt. I've attached the photo of a meal. A plate full of carbohydrates (potatoes) and that is it. The onboard crew was very attentive and understanding, and provided me with other option of normal food they had available and that was much more like DB meal, for me. So, besides the supposed DB meal I have no complains at all. I would recommend the airline with caution for that point. So, if you are diabetic and will fly with Lufthansa, don't even bother asking for special meal.

Singapore to Frankfurt return with Lufthansa. The A380 Premium Economy seats are extremely comfy and the size of the entertainment screen and programs offered were excellent, as was the food and welcome juice. I was addressed by name and crew were chatty, caring and efficient. The seats are located on the lower deck right at the front with your own toilets and a curtain behind you to separate you from Economy. The galley is also in that section and there were plenty of 'midnight snacks and always drinks and crew available and happy to chat. Premium Economy comes with 2 × 23kg check - in baggage allowance too, so shopping in Germany was not a problem. The 500ml bottle of water in each seat on arrival as well as a funky amenity kit and hot towels were appreciated. Highly recommended product.

✅ Verified Review | Lufthansa A321 business class on 4 hour flight from Frankfurt to Cairo is basically economy seat rows with the middle seat blocked off. There is no entertainment system unless you down load an app on your phone / notebook, and no charging facilities. This is a rip off and competes with some airlines that offer widebody business class, seats and entertainment. LH have had a special fare for this route for months which is about 20% lower than the other airline, and when you work for a major company with travel policies they will of course go with the cheapest option. I feel Lufthansa are charging a pseudo business class fare for economy. I will do everything I can not to fly with them again. I sent LH feedback but of course no response.

✅ Verified Review | Short flight from Barcelona to Frankfurt in business class. Upon check-in at LH counters I asked if I could have my ticket changed to an earlier flight even though I was booked on a restricted ticket. The LH agent changed my reservation to the earliest possible flight which was leaving 40 minutes after I had completed my check-in. Great service! Onboard I was greeted by name. Crew extremely friendly and caring. Seats comfy and the typical intra euro layout, fine for me. Lunch was served after take-off, a small meal but of very good quality. Different kinds of teas were offered. I gladly chose the green tea. Arrival on time. All in all an excellent flight with Lufthansa.

✅ Verified Review | Flew Lufthansa from Munich to Seville return for leisure, both flights were fully booked. The crew was friendly, attentive and everything went smooth. However, instead of breakfast, a piece of cake was the only choice of food, which did not impress the passengers. What I found very impressive was the dedicated check-in counter for families at Munich airport, which helped us a lot in starting our first flight with the baby with confidence!

Lufthansa seems to fill their planes easily: full flights Helsinki to Dresden via Munich on a Thursday evening (A319/CRJ900) and similarly full on the return via Frankfurt on a Monday afternoon (A319/A321). Onboard the service was solid Lufthansa quality on all sectors with competent crews plus sandwiches and drinks as usual, but the fact that we were bussed from and to aircraft at Munich and Frankfurt made the transfers quite tedious. The highlight was the plane change at FRA where we arrived at around gates A1-A2 by bus, walked all the way to gate A69 in the newest terminal extension (T1) and realized that we're bussed back to around gates A1-A2 where the A321 to Helsinki was waiting for us. 9/10 for their solid performance and 4/10 for the transfer arrangements between flights, it was so hot and unpleasant in the buses.

✅ Verified Review | Marseille to Hong Kong via Frankfurt. My first flight from Marseille to Frankfurt was ok, one of the flight attendant was nice and smiling. I do get that fly attendants are not waiters but trained professional here to assure our security, but having them smile is much appreciated. We were a bit late, it may be only 20 minutes but it shortened my connecting time. Second flight from Frankfurt to Hong Kong was not good. Being served last and not having a choice of meal is something I do not care about. I was pretty close to the galley and could hear FA's chatting/giggling very loudly for most of the flight, and they should have cared a bit more. Most of them were quite cold and they were not serving drinks enough. The seats weren't comfortable, and once the front seat reclines it feels way too cramped, I was surprised it could be reclined that much. Sit back and enjoy the Lufthansa entertainment programme is more like sit back and enjoy your own device. I thought I read they updated their IFE not long ago, well it looks more like they gave it a vintagy feel with movies from 90'. So I would rate Lufthansa as my worst flying experience and don't recommend them.

✅ Verified Review | I had a trip booked from Dortmund to Moscow via Frankfurt. Dortmund to Frankfurt was a train journey, I missed the train and there was no LH support staff at the station, meaning that my whole journey got cancelled. I called LH and they told me that I had to speak to the miles and more service centre as I had an award ticket. I couldn't contact them because they open at 7:00 am and not all their numbers work at weekends. When I finally managed to speak to somebody they told me in broken English that my ticket was cancelled. I tried calling them again and the call centre staff were unprofessional and unfriendly, one operator just terminated the call when I asked if she spoke English.

A very short Lufthansa flight from Frankfurt to Paris CDG and on time. The aircraft may be old, but the interior felt like new. The seats were spacious and very comfortable for the flight time given. In the short time, we were served a very light meal and the cabin crew were wonderful to deal with. I'd recommend the airline for such flights.

✅ Verified Review | Berlin to Mumbai via Munich, and rude treatment at Berlin check in. First, my flight from Berlin to Munich was cancelled without any pre warning from the airline. Fortunately I was able to catch an earlier flight to make my connection. This was only possible because I arrived at the airport 4 hours in advance. The check in staff falsely said that my Indian visa was expired. When they realized that it was not expired, they said that it was a false visa. Post lots of discussion, they finally concluded that the visa was valid, however wanted me to show them my return flight, which is absurd because I live in India and have a working visa. Lot of unnecessary stress due to staff rudeness and lack of knowledge.