Lufthansa

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 2426 reviews
5/10
4 star Skytrax Rating
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8/10

"attendants nice and helpful"

(Hungary)

Budapest to Frankfurt. Efficient, convenient, good experience just like all flights with Lufthansa. Seat at the emergency exit, not a full flight, flight attendants were nice and helpful. Got a sweet pastry as afternoon snack, for 1.20 duration you do not need more. No delay, perfect timing.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteBUD to FRA
Date FlownJanuary 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"had a very pleasant flight"

(Germany)

I had a very pleasant flight on Lufthansa from Dubai to Frankfurt. The flight was quite full and we departed on time. Each seat has Bose noise cancelling headphones installed. You get a pillow and a big blanket. The food was decent enough, they offered canapés after takeoff and breakfast before landing - the flight takes off at 1:30 and lands around 6am, usually people don't eat anything at that time. The crew was very welcoming and attentive. They offered me to move to another seat where I had no neighbor. Overall the staff made passengers feel very comfy on board. The only thing that bothers me is the headrest of the seats. It makes sleeping very difficult. We arrived ahead of schedule and baggage was dilvered quickly. Ground service in Dubai is okay but not as good as in Frankfurt.
AircraftA340-300
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteDXB to FRA
Date FlownFebruary 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"highly recommend to fly"

(Germany)

I flew from Frankfurt to Seattle with Lufthansa (LH 490). Boeing 747-400 with a rather old cabin. The seat provided a very decent legroom, so the comfort was sufficient to me. Cabin crew was outstandingly nice, although a stewardess adressed me always in English and the american woman next to me in German, which was quite funny. The food delivered was delicious and drinks were available to all passengers during the entire flight. IFE selection was really poor, but I watched a nice film and therefore, the selection was ok for me. IFE was slow, but as I heard it from a friend of mine working with Lufthansa, they updated it. Flight on time, cabin very clean - overall a nice experience! I highly recommend to fly with Lufthansa on both short and long-haul flights.
AircraftBoeing 747-400
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteFRA to SEA
Date FlownJune 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"extremely unimpressed"

(United Kingdom)

Extremely unimpressed with Lufthansa's version of Premium Economy at a rather large price mark-up over Economy. Not made to feel special in any way on our flight from London Heathrow to Cape Town. Section still in Economy, only denoted by a tiny pull-down screen so you might just as well be in Economy. Food exactly the same as Economy. No breakfast rolls loaded in Munich, but Economy had them. Paper cups for heaven's sake. What airline is this? The only advantage was enhanced legroom, and that is all. Never ever again. BA's version far superior.
Type Of TravellerSolo Leisure
Seat TypePremium Economy
RouteLHR to CPT
Date FlownFebruary 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
3/10

"not a good experience"

(Denmark)

Sao Paulo to Frankfurt. The new Business class in Lufthansa is not a good experience. Narrow seats that are angled in a weird way - very uncomfortable in sitting position and narrow when lying down. The toilets are small with shaped walls so not even the toilet seats can stay up. The food is okay but I did not find it up to standard compared with other airlines.
AircraftBoeing 747-8
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteGRU to FRA
Date FlownFebruary 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
8/10

"service was impeccable"

(United States)

The service on Lufthansa from Mumbai to Frankfurt was fantastic. Being on the Boeing 747 upper deck makes it a little special and service was impeccable. The flight attendants were attentive and took care of us. FRA to SFO was on an A380 which is not very personal. The upper deck has a lot of seats and so you don't fell like anything special. Flight attendants were attentive, pleasant and helpful. Food mediocre at best. Not that impressive and on the FRA to SFO portions were small. Beverages offered a great selection. Connection in FRA was not as efficient as I'd expect.
AircraftBoeing 747-400 / A380
Type Of TravellerFamily Leisure
Seat TypeBusiness Class
RouteBOM to SFO via FRA
Date FlownJanuary 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
6/10

"return flight was very good"

(United Kingdom)

London City to Berlin via Frankfurt return with Lufthansa. 3 of the 4 flights were excellent and one was on a par with Ryanair. The flights to and from London City were in a league of their own with first class cabin crew. FRA to TXL was poor, cabin crew did not care, service was rushed and lacked any style. However the return flight was very good.
AircraftE190 / A321 / A320
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLCY to TXL via FRA
Date FlownFebruary 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
6/10

"friendly and courteous service"

(Greece)

Aircraft very clean, economy seats tight but for the price it was not bad. Cabin crew very friendly and courteous service of meals were excellent, and plenty although they served gluten free meals that were very spicy. The main course and the light meal which were mainly for Hindu passengers.
AircraftA330-300
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteMUC to MIA
Date FlownJanuary 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"Crew attitude excellent"

(Canada)

Frankfurt to Kuwait with Lufthansa and a good experience. Typically German, everything on time, everything considered, from entertainement, seat ergonomics, service and punctuality. You can use WiFi if desired, recharge a phone (keep in mind this is Economy class) and rest. Crew attitude excellent, and just a nice experience that embarrasses me as a Canadian, from a country with landmass so big that we spend as much or more time traveling domestically in older designed aircraft. Lufthansa makes one feel good about the choice. 9/10 is deserved.
AircraftA330-300
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteFRA to KWI
Date FlownJanuary 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
3/10

"changed flight 3 times"

(Ireland)

Dublin to Bangkok via Frankfurt with Lufthansa. My husband and I booked the flight earlier last year, then they changed our flight 3 times! The transit time was incredibly long when they first changed, then we changed back to a better timing which suit us. Then they changed the flight time again both trip. I was not able to change back to a better time because they said I already changed once and if I would like to change I need to pay 150 Euro fee per person. It was not my choice. I contacted to many by many methods but no reply. Then I realized that my seats that I bought disappeared from the system and I did not receive any refund and no reply.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteDUB to BKK via FRA
Date FlownJanuary 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no