"service onboard quite good"
M Lametiere (France)
✅ Verified Review | Frankfurt to Los Angeles with Lufthansa on an A380 aircraft. The service onboard was quite good, the meals were also good (except maybe the salad). The onboard entertainment system was full of recent films and series. No problem with the screen or even the sound system. The seat was a bit hard for my back, but the same as most Economy cabins on European airlines. The Wifi wasn't working most of the time.
Aircraft | A380 |
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | FRA to LAX |
Date Flown | November 2016 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | yes |
"told to wait for another week"
I Nadoni (Germany)
✅ Verified Review | A return flight from Manchester to Bucharest via Munich with first ticket simple economy, and the second full economy (paid more because was expecting some difficulties with my family and needed to be able to cancel the ticket). Used the first ticket successfully. On the second ticket re-booked 3 times (because of rebooking paid additional 100GBP). In the end understood I'll not be able to make it so asked the refund for the return ticket. Was told that I'll receive my money in 2 weeks. After 2 weeks was told to wait for another week. After that week was told that I should've bought both tickets with economy full in order to be able to get a refund. I bought the return ticket specifically more expensive to be able to cancel it. That's unacceptable.
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | MAN to OTP via MUC |
Date Flown | November 2016 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"very friendly service"
Daniel Tinguely (Portugal)
✅ Verified Review | Lisbon to Bangkok via Frankfurt, sat in main cabin to BKK in new Boeing 747-8 and upper deck back to FRA in older Boeing 747-400. Great new cabin, comfortable seats (slept 6 hours), quality, fresh food nicely presented, very friendly service of the crew, and informative pilots. A nice entertainment system. The only negative of the trip for which LH is not responsible is the poor boarding procedure in BKK: no info on time of boarding, and all classes boarding at same time. Price for business, I paid 2300EUR from LIS return ticket which is very reasonable.
Aircraft | A321 / Boeing 747-400 |
Type Of Traveller | Business |
Seat Type | Business Class |
Route | LIS to BKK via FRA |
Date Flown | November 2016 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | yes |
"worth to fly with them"
Andreas Becker (Germany)
Frankfurt to Tehran in Lufthansa Premium Economy. For an almost 5 hour flight its quite comfortable. Seats are wider than normal economy, plenty of leg space, good monitors for the IFE. Food is same than economy but served on porcelain instead of plastic. Both flights have been in time, Crew was friendly, food was ok, IFE improve a lot compared to the past. I have critisised Lufthansa a lot in the past, this time nothing to complain and even price was in the range. For this routing and in this class worth to fly with them.
Aircraft | Boeing 747 / A340 |
Type Of Traveller | Business |
Seat Type | Premium Economy |
Route | HAJ to IKA via FRA |
Date Flown | November 2016 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | yes |
"crew are very friendly"
Yann Mohsen (United States)
Tunis to New York JFK via Frankfurt with Lufthansa. Huge check-in line in TUN but an airport official let us go in the business class check-in. The flight is expected to leave at 12:00 and later they announce that the flight will be delayed until 12:40. Naturally I was stressed because we only had a 1:40 minute transfer in FRA. We board the plane, crew are very friendly. We take-off as expected (12:40). The food was fine but there was not much of it (just a ham sandwich). We land after a 2 hours of flying and with only a 6 minute delay. The transfer was quick. We board our flight for JFK on-time and we take-off on time. The food was good and plenty of snacks. The entertainment was good. Shortly before landing, pizza as well as drinks are served. And even closer to landing we are served chocolate milk and chocolate. The flight attendants were very nice. I recommend Lufthansa.
Aircraft | A320 / Boeing 747 |
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | TUN to JFK via FRA |
Date Flown | August 2016 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | yes |
"been a great experience"
E Haugland (Norway)
✅ Verified Review | Oslo to San Francisco via Frankfurt. This is the second time I travel with Lufthansa, and it's been a great experience. I travelled economy class, and the legroom, the seat recline, food and the amenities in general were just superb. They offered us water and snacks, plus the meals. The best economy class I've used, better than Air France in long-haul flights. The A380 is a great plane as well.
Aircraft | A380 |
Type Of Traveller | Business |
Seat Type | Economy Class |
Route | OSL to SFO via FRA |
Date Flown | November 2016 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | yes |
"not what we paid for"
Gregory Lilge (United States)
✅ Verified Review | The flights from Tampa to Tel Aviv via Frankfurt were uneventful with the possible exception of having to hike half way around the airport at Frankfurt. The return flight was quite different, it started with Lufthansa canceling our flights on one date and telling us we would have to leave a day earlier or a day later the problem was I would either have to pay for an additional day which was not available - so I opted to leave a day early which meant I was out a days room rent, which is not cheap. We were also bought our tickets 6 months in advance and paid extra for seats in the front of the plane. On the flights they put us on we were in the back of the plane, telling us it didn't matter that we paid for advanced seating, that only meant you were paying for window or aisle - really - we paid $180.00 extra for a window or aisle seat. In conclusion I understand flight changes happen, but I do not understand the rudeness of the employees in Frankfurt when I went to customer service to talk about a refund on our return flight seating, which was definitely not what we paid for.
Aircraft | A340 |
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | TPA to TLV via FRA |
Date Flown | October 2016 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"their service was really great"
Aleksander Praszek (United Kingdom)
✅ Verified Review | London Heathrow to Panama City return, via Frankfurt. I've been flying with Lufthansa for a long time but the flight to Panama was the first long-haul one that I've had using this airline. Lufthansa didn't let down and their service was really great. Flight from LHR to FRA departed on time. It was a short flight and we received snacks. Cabin was clean, crew very polite and professional. Arrival in FRA was on schedule. Transfer in FRA took more than 2 hours so there was plenty of time of getting to the required gate. Boarding started on time. The only little con, however, was that we were taken to the plane by bus, despite the fact that it was an A340-300. Cabin crew welcomed us with smiles. The plane from FRA to PTY also departed on time. Throughout the whole flight crew was present and did their best to make us feel as comfy as possible. There were 2 hot meals, snacks and plenty of drinks. What I can recommend Lufthansa, though, is to enlarge an IFE choice, especially the movie collection. For the rest the service was great and we've arrived in Panama on time. I will definitely be using Lufthansa services in the future and can recommend it to everyone.
Aircraft | A320 / A340-300 |
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | LHR to PTY via FRA |
Date Flown | November 2016 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"cabin was clean and FAs well presented"
S Vukas (Croatia)
Flew Lufthansa from Lima to Frankfurt. Gate was a bit too small for the pax load and boarding was delayed by 20 mins. I reserved a seat with extra space and it was great value for money. Cabin was clean and FAs well presented. Take off was delayed for almost an hour due ATC. It's overnight flight so dinner was served promptly after take off and lights switched off soon after tables were cleared. I slept for about 7h and extra leg room helped the experience quite a lot. Manged to watch a movie at the beginning and another at the end of the flight. I like Lufthansa's IFE as it is not focused only on commercial entertainment with music section being my favorite. Light breakfast was served 2h before landing. We landed with 30min delay but it did not affect my connecting flight with another company. Another quality experience with Lufthansa.
Aircraft | A343 |
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | LIM to FRA |
Date Flown | November 2016 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"Premium Economy was not as good as other airlines"
G Pearson (United Kingdom)
✅ Verified Review | This was my first flight on Lufthansa flying from Osaka to London Heathrow via Frankfurt. I booked Premium Economy as I usually do on other airlines where available. Overall, I thought that whilst the flight was comfortable and reasonable value, the Lufthansa Premium Economy was not as good as other airlines that I have used. There was just a few rows within the Economy class and the only thing to differentiate Premium Economy from Economy was the seats and legroom (which were fine I might add). The food was the same as Economy (very average both ways even by Economy standards although printed on a different Premium Economy menu), shared the same stewards on board and at check-in and boarding there was no separate boarding queue for Premium Economy. Whilst these are not big issues at all I do feel that for paying twice the airfare they might have offered slightly more to differentiate it from Economy.
Aircraft | Boeing 747 |
Type Of Traveller | Business |
Seat Type | Premium Economy |
Route | ITM to LHR via FRA |
Date Flown | October 2016 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |