Lufthansa

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 2426 reviews
5/10
4 star Skytrax Rating
Filter Reviews by :
Show
4/10

"missed the SXB-FRA segment"

(Germany)

Verified Review | I got a ticket from Strasbourg to Athens via Frankfurt return. This includes a Lufthansa Express bus on the SXB-FRA-SXB segments. I missed the SXB-FRA segment, and got to FRA (200 Km) with my car, 2 hours before the flight and with a valid boarding pass. However, while trying to board the plane, I was denied entry and I was informed that all the rest of my segments were canceled, including return from ATH. They argued that I missed the 1st segment (the bus) and when I complained that this is only a bus, they said that they treat the bus the same as the plane (keep this in mind). They wanted me to buy a new ticket, because my ticket was not rebookable and then see when I would fly! After much grief, they allowed to board; fortunately there was 1 seat, but warned me to call LH as soon as I got to ATH. So I did and asking them to show me where are these terms stated (that is, if I miss the 1st segment and in particular the bus, all are canceled), they couldn't. After much debate, they issued a new ticket for me for the return, for small admin fee.
AircraftA321
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteSXB to ATH via FRA
Date FlownSeptember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
8/10

"common sense and passengers security must prevail"

(Brazil)

I arrived 3 hours before departure of my flight from Paris CDG - Frankfurt - LH1047. My connection time in FRA was tight (75 min, T.A to T.C, with immigration + security). However one flight (90 minutes before, LH1041) had available seats. Suddenly CDG T1 went on red alert due to 2 suspect abandoned luggages and circulation was limited. I asked to take the previous flight to FRA remaining unchanged my FRA-GIG intercontinental flight. I was directed to ticket counter where there was no LH employee. A call centre was called, and they requested payment of Euros 1050,00 for this 90 minutes anticipation on the first leg of my business class trip, despite terrorist alert. I refused. There are situation when common sense and passengers security must prevail over airline revenue on fines. Note that in FRA despite all advertisement made when I bought my ticket, aircraft was a very old B747 instead of B747-8. Otherwise, usual perfect service and comfort on board.
AircraftA320, Boeing 747
Type Of TravellerSolo Leisure
Seat TypeFirst Class
RouteCDG to GIG via FRA
Date FlownSeptember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
9/10

"efficient service"

(Netherlands)

Verified Review | It's a pity Lufthansa handed over almost all European routes to Eurowings (except for those out of Frankfurt and Munich), because it's a great airline also on short domestic hops. Good legroom in the very quiet A320neo. Efficient service since you get handed over a chocolate bar at the entrance, so the crew only has to serve drinks. They're happy to serve you more than one drink. Took of half an hour late, but landed only 10 mins behind schedule. Apologies from the cockpit. My favourite airline.
AircraftA320
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteFRA to TXL
Date FlownSeptember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
7/10

"satisfied with this product"

(Italy)

Verified Review | Milan Linate to Mexico City return via Frankfurt and Munichh with Lufthansa. Short business trip to Mexico, I decided to use Premium Economy and was satisfied with this product. The comfort during such a long flight was improved with a much wider and softer seat with very good legroom. As usual with LH, staff was courteous and professional, not over friendly but surely polite. I have to mention the weird announcements in Spanish back from Mexico City as they were super bad and I believe they should hire some native speaking crew member becuase the whole plane was laughing at the very weird accent. Food was good on the outbound flight but mediocre on the way back. A few more complaints - boarding in FRA was pretty disorganized and slow becuase the automatic machines were out of order and no priority was given to PE passengers. On the final leg from MUC to Milan, they displayed 1h delay on the screens so I went for breakfast: when I was done I realized that they had moved it back to its original schedule so I rushed to the gate to find out they had just started to board. Then, they kept us waiting on the stairs in pure "Ryanair style" for almost 20 minutes before the bus arrived to take us to our plane which was parked far away so in the end we landed in Milano almost 1 hour late.
AircraftA320 / Boeing 748 / A346 / E135
Type Of TravellerBusiness
Seat TypePremium Economy
RouteLIN to MEX via FRA/MUC
Date FlownSeptember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"all in all a good product"

(Romania)

Verified Review | Bucharest to Madrid via Frankfurt, and Valencia to Bucharest via Frankfurt. Four short flights, 2 hrs. approx. each. The most important thing was that all flights were on time and uneventful. The planes were clean and seemed to be in good technical situation. Enough legroom for a medium tall (1.75 m) passenger as I am. Cabin crew and ground staff were polite and efficient. The food was quite poor (better on FRA-MAD leg), sandwiches just edible. Fortunately they kept Warsteiner in their offer. No inflight entertainment and the announcements from cockpit difficult to understand. All in all, a good product, decent priced (223 EUR/pers for four flights). Due to Lufthansa's connections at their hubs in Frankfurt and Munich, this airline remains a solid option to travel from Bucharest to other destinations.
AircraftA320 / A321
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteOTP to MAD via FRA
Date FlownSeptember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"generous, polite and friendly"

(Canada)

Verified Review | I was flying from Mumbai (BOM) - Frankfurt (FRA) with Lufthansa and an onward codeshare flight to Toronto. This was my first experience with Lufthansa and I really enjoyed the experience. I could recline the seat nicely. I was well fed with a delicious 3-course dinner and breakfast meals during the flight. The selection of movies was great. Cabin staff were generous, polite and friendly. My overall experience in Lufthansa was excellent.
AircraftBoeing 747-400
Type Of TravellerSolo Leisure
Seat TypePremium Economy
RouteBOM to FRA
Date FlownSeptember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"excellent level of service"

(United Kingdom)

Verified Review | Brussels to Malta via Munich. Both flight from start to finish were excellent, the flight to Munich departed on time excellent cabin service good choice of refreshments offered. Although the aircraft was over 26 years old it certainly did not show its age. The second leg was on an A320 less than 3 months old. The same excellent level of service given. On time arrivals on both legs. An excellent level of service, would certainly use Lufthansa again.
AircraftA320
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteBRU to MLA via MUC
Date FlownSeptember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"excellent value for money"

(United Kingdom)

Flew from London to Seoul via Frankfurt and back. Both legs of the journey had short change over times and both times the flight was delayed, meaning a stressful sprint across one side of the terminal to another. Onboard, there were plenty of drinks being offered and the cabin crew were friendly and approachable. Only downsides were the hard, flat seats and the boring entertainment options (only 3 Korean movies were offered even though 95% of the passengers were Korean. I noticed others were bored too). I sat near the toilets and never saw a flight attendant cleaning the toilets, which were dirty towards the end. Overall, it is excellent value for money, cheaper than other competitors served by excellent cabin crew.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteICN to LHR via FRA
Date FlownSeptember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"an all-round solid experience"

(Italy)

Verified Review | The flight from Frankfurt to Rome FCO was an all-round solid experience. We flew aboard a very new (2015) A320-200 with sharklets. Unfortunately the weather was not that great so we experienced some turbulence. LH European business class seats are the same as those in economy but with a free middle seat. I am not too tall so I don't mind them, as they are quite comfortable and have a very supporting firm backrest. I always try to sit in the first row so legroom was no problem. The foldout table mounted to the bulkhead is a nice touch and very spacious. The food was good (a salade nicoise and a dessert), adequate for the time of the day (5pm) but a little more could be expected, as everything looks a little bland. The purser, however, was very attentive and friendly. I really like the Lufthansa colour scheme as it gives the whole plane a classy look. The complete lack of IFE puzzles me however and I really miss the air show that allows me to follow the route. All in all a solid product and good value for money if you also factor in the possibility to access the FRA business class lounge.
AircraftA320-200
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteFRA to FCO
Date FlownSeptember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
3/10

"no staff to serve"

(Australia)

Verified Review | Dublin business class lounge is back in the dark ages. Almost as bad as Rome, and that's saying something. Fridge not working so no cold drinks. Food was very light so saved myself for the flight, bad mistake. They have a press button survey machine at the entrance to the lounge - they know it's bad. Hit the unhappy face. The flight food was delivered before any drinks. Had to wait 10 minutes for the non dedicated business class staff (they did economy class as well) to get around to serving me a glass of water, so I could eat the lousy prawn and inedidable chunk of tuna. Second glass if wine? No, serving economy class passengers. Luckily the flight was just under 2 hours. I'm now in the business class lounge at Frankfurt, Z concourse. No staff to serve a drink, but two staff sitting behind a desk doing nothing? The Virgin lounge at Perth airport, in Australia, is much better. Come on this is Frankfurt, Germany, Lufthansa's hub airport, and Perth airport is better? Best part about the lounge? It's very quiet. Maybe I should have coughed for the Lufthansa Senator lounge.
AircraftA320
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteDUB to FRA
Date FlownSeptember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no