Lufthansa

Customer Reviews

5 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1628 reviews
6/10
5 star Skytrax Rating
Filter Reviews by :
Show
7/10

Lufthansa customer review

(Luxembourg)

3 flights with Lufthansa inside Europe. All on time and reliable. Seat in Economy is quite firm but OK for a short period of time. I got bored of the sandwich after the first one but then got the identical one twice more so I gave it away. Staff were friendly and the coffee was good. The Senator lounge in Munich was excellent as were the lounges in Manchester and Luxembourg. No in-flight entertainment so bring a book or read the paper. A very solid product.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Lufthansa customer review

(United States)

Arriving to Washington DC Dulles Airport for my flight to Croatia via Frankfurt Airport I was offered special care due to a lower back injury that severely hampered my physical movement. From the US through Frankfurt Airport and upon arrival in Zagreb Croatia I was offered friendly transit support at each and every stage. I have made this flight over 100 times and despite the pain associated with my injury I must say that this was the most satisfying travel experience I have had in over 30 years of international travel.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

Lufthansa customer review

(Germany)

LH 419 departure on Feb 27 2014. I flew with Lufthansa's new 747-8i. Nice clean and very new plane. I was seated in the main cabin in row 16 (first row in coach class). For an overnight flight it is recommendable to aim for a exit row seat since you cannot stretch your legs and the arm rests are firm. The meals and beverages/drinks provided were all very good and did meet my expectations. Getting on and off the plane was fast and efficient. All in all still a satisfactory experience.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

Lufthansa customer review

(Germany)

LH464 from Frankfurt to Orlando in Business Class with our infant (12 weeks old). Check-in in Frankfurt for family's was very good due to extra check-in counter. Service onboard and the food was ok. Nice wine collection and space for my legs.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

Lufthansa customer review

(United Kingdom)

Flew return GIG-Tegel via Frankfurt. Check-in in Rio was a bit of a nightmare. A massive queue with no priority until got closer the desk. Took me over half an hour. Lounge in Rio did not have many options of drinks/food. The plane was an old A340 but it was well kept and the crew was very attentive. Food ok. Angled flat seats which are not very comfortable. Return leg was much different. Lounge in FRA quite good priority check in old A340 but excellent service and food.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Lufthansa customer review

(Canada)

Lufthansa flight 493 from Vancouver to Frankfurt on March 2nd 2014: I was impressed with Lufthansa's service in coach class. Tasty meals and a great variety of free beverages and snacks offered throughout the flight. Cabin staff was very cheerful and approaching even though it was a full flight with some quite challenging passengers around me.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Lufthansa customer review

(United Kingdom)

LHR-MUN-PEK-FRA-LCY. My 5th London - Beijing flights with Lufthansa within 2 years and I have to say the quality is stable and consistent as well as good value for money. For both the outbound and inbound paths the flights are on time if not slightly early during the long haul flight several water runs during the night and the staff are the biggest assets providing the friendly efficient and professional services. During the flight between PEK and FRA the new Boeing 747-800 was used it offered the personal power socket and free WIFI onboard which is extremely good value. The only slight drawback is that you can not select seats on the exit rows online and airport check in as they are "occupied" however when on board you realised that half of them are empty.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

Lufthansa customer review

(Germany)

The LH 411 flight from JFK to Munich was in total a very comfortable one. The service was much better than expected.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

Lufthansa customer review

(United Kingdom)

SIN-FRA-BHX in Economy. First leg from Singapore on the A380 was great largely because I was fortunate enough to get an exit row seat with unlimited legroom (judging by fellow passengers one wouldn't be happy with normal seats as they had rather pathetic legroom). Nice modern AVOD system but the PTVs were rather small compared to other A380 airlines. Service was really friendly and warm but few frills (no amenity kit whatsoever no footrests). Meals were alright but again rather simple compared to Asian carriers. Second leg to Birmingham on an A320 was above average by intra-Europe standards with a decent snack/beverage service and friendly service again. All flights on time.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
3/10

Lufthansa customer review

(Switzerland)

Flights LH720 and LH721 from FRA to PEK and back. Everything written regarding the Lufthansa business class seats is absolutely true. Outbound flight on new 747-8 with new business class seats which are flat beds. Unfortunately if you are satt near the window in flat bad position it is almost impossible to get out of the "bed" without disturbing your co-passenger. On top your feet are very squeezed in the tiny hole at the bottom of the bed. Food choice OK as well as beverages. IFE system I would rate as average. Flight on time. Inbound flight - nightmare instead of 747-8 it was old 747-4. As I checked in online nobody at the counter mentioned that the plane was changed and consequently my seat. Departure late for more than an hour. Old business class seats which are a disaster if you have the idea to sleep during the flight (not flat bed and very uncomfortable). Entertainment system was not working for more than two hours of the flight as needed to be reset. Food on the same level as outbound flight. No soap in the toilette. At the end arrived on time to catch my connecting flight. Overall will use them only if I have to otherwise for the same or lower cost other ME airlines and even the airlines from the Lufthansa group are offering much more for the same buck.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no