Lufthansa

✅ Verified Review | Montreal to Sarajevo via Munich. Lufthansa impresses me and makes me feel welcomed, ranging from its varied In-flight Entertainment system to its superb Customer Service both on the ground and in the air. I have flown numerous times on Lufthansa long-hauls and short-hauls and on every flight I've been on the cabin crew service ranged from good to exceptional. Their ground staff ranged from grumpy and cold (we're all humans after all) to exceptional, with some who had even gone way out of the way to ensure that I was looked after (particularly in Munich). In-flight entertainment system is multi-lingual, more than you'd expect.

✅ Verified Review | Route was Houston to Frankfurt return on October 13th and 17th. Service was superb and the A380 First class on Lufthansa is always a delight for First Class Travel. Amenities ware great as well as the very attentive staff. Food was excellent and the selection was great. In flight entertainment selection good.

✅ Verified Review | Flew from Dresden to Tel Aviv via Frankfurt with Lufthansa in economy. The flight was pleasant, service and food quality very good; actually, the food was surprisingly good for economy class. Inflight entertainment on the leg from FRA to TLV (and back) via customer-owned devices was good and worked well (uses onboard Wifi), but the actual selection of films was a bit mediocre. Music and newspapers were plenty, though. We had the seats in front of the emergency exit rows on the A321. The seats were good for economy class seats, although they did not recline (minor issue with economy seats in my opinion, since they do not recline far anyway) and were a bit less wide compared to the other seats. However, these are one of the few seats in a pair arrangement on the singe-aisle A321. Seat pitch was sufficient, and I assume the extra-thin new economy seats of Lufthansa give about one inch of additional legroom. Cabin a bit too noisy for my taste. Service very good, food exceptionally good for economy class on both flights.

Frankfurt to Buenos Aires. I booked flight in economy class and then used miles to upgrade it to Premium Economy as my booking class did not allow me upgrade to business. Flight was overbooked and gate agents asked for volunteers to fly tomorrow for money compensation. When trying to pass ticket scanner my ticket was rejected and I had to report to gate agent who surprised me with a new seat in business class. I think I was upgraded due my loyalty i.e by using miles for upgrade. FRA to EZE is the longest LH flight (almost 14 hours) and it was great to be in good seat, served nice food and drinks by wonderful attentive FA who made me feel like a guest, not just a passenger. It was one of those flights when you would not mind to last a little bit longer.

✅ Verified Review | Once more the Lufthansa bus from Strasbourg to Frankfurt was late. This time it was road works, but LH had done nothing to avoid, although they most certainly knew since they do 6 trips per day. I arrived at FRA airport 10 min before boarding, running all the way across the airport (more than 1.5 km), arriving at the gate 15 min before scheduled departure, to find that the plane that would take us had just arrived. 10 min *after* scheduled departure, LH announced a delay of 30 min. In the end we left 1 hour after schedule. The LH app never reported any delay at all. This scenario I have experienced about 3 times in the last 4 months. I have been flying LH regularly for 2.5 years (I don't have much choice unfortunately) and I don't remember the last time that the plane left on schedule. LH is really bad in timeliness. For the inflight experience, the seats are rather uncomfortable in the economy class and the food is marginally edible. Beverage selection is good though. This time the crew was very friendly, presentable and helpful, which is not always the case.

✅ Verified Review | I got a ticket from Strasbourg to Athens via Frankfurt return. This includes a Lufthansa Express bus on the SXB-FRA-SXB segments. I missed the SXB-FRA segment, and got to FRA (200 Km) with my car, 2 hours before the flight and with a valid boarding pass. However, while trying to board the plane, I was denied entry and I was informed that all the rest of my segments were canceled, including return from ATH. They argued that I missed the 1st segment (the bus) and when I complained that this is only a bus, they said that they treat the bus the same as the plane (keep this in mind). They wanted me to buy a new ticket, because my ticket was not rebookable and then see when I would fly! After much grief, they allowed to board; fortunately there was 1 seat, but warned me to call LH as soon as I got to ATH. So I did and asking them to show me where are these terms stated (that is, if I miss the 1st segment and in particular the bus, all are canceled), they couldn't. After much debate, they issued a new ticket for me for the return, for small admin fee.

I arrived 3 hours before departure of my flight from Paris CDG - Frankfurt - LH1047. My connection time in FRA was tight (75 min, T.A to T.C, with immigration + security). However one flight (90 minutes before, LH1041) had available seats. Suddenly CDG T1 went on red alert due to 2 suspect abandoned luggages and circulation was limited. I asked to take the previous flight to FRA remaining unchanged my FRA-GIG intercontinental flight. I was directed to ticket counter where there was no LH employee. A call centre was called, and they requested payment of Euros 1050,00 for this 90 minutes anticipation on the first leg of my business class trip, despite terrorist alert. I refused. There are situation when common sense and passengers security must prevail over airline revenue on fines. Note that in FRA despite all advertisement made when I bought my ticket, aircraft was a very old B747 instead of B747-8. Otherwise, usual perfect service and comfort on board.

✅ Verified Review | It's a pity Lufthansa handed over almost all European routes to Eurowings (except for those out of Frankfurt and Munich), because it's a great airline also on short domestic hops. Good legroom in the very quiet A320neo. Efficient service since you get handed over a chocolate bar at the entrance, so the crew only has to serve drinks. They're happy to serve you more than one drink. Took of half an hour late, but landed only 10 mins behind schedule. Apologies from the cockpit. My favourite airline.

✅ Verified Review | Milan Linate to Mexico City return via Frankfurt and Munichh with Lufthansa. Short business trip to Mexico, I decided to use Premium Economy and was satisfied with this product. The comfort during such a long flight was improved with a much wider and softer seat with very good legroom. As usual with LH, staff was courteous and professional, not over friendly but surely polite. I have to mention the weird announcements in Spanish back from Mexico City as they were super bad and I believe they should hire some native speaking crew member becuase the whole plane was laughing at the very weird accent. Food was good on the outbound flight but mediocre on the way back. A few more complaints - boarding in FRA was pretty disorganized and slow becuase the automatic machines were out of order and no priority was given to PE passengers. On the final leg from MUC to Milan, they displayed 1h delay on the screens so I went for breakfast: when I was done I realized that they had moved it back to its original schedule so I rushed to the gate to find out they had just started to board. Then, they kept us waiting on the stairs in pure "Ryanair style" for almost 20 minutes before the bus arrived to take us to our plane which was parked far away so in the end we landed in Milano almost 1 hour late.

✅ Verified Review | Bucharest to Madrid via Frankfurt, and Valencia to Bucharest via Frankfurt. Four short flights, 2 hrs. approx. each. The most important thing was that all flights were on time and uneventful. The planes were clean and seemed to be in good technical situation. Enough legroom for a medium tall (1.75 m) passenger as I am. Cabin crew and ground staff were polite and efficient. The food was quite poor (better on FRA-MAD leg), sandwiches just edible. Fortunately they kept Warsteiner in their offer. No inflight entertainment and the announcements from cockpit difficult to understand. All in all, a good product, decent priced (223 EUR/pers for four flights). Due to Lufthansa's connections at their hubs in Frankfurt and Munich, this airline remains a solid option to travel from Bucharest to other destinations.