"they do everything right"
Derek Northcutt (United States)
✅ Verified Review | Frankfurt to Chicago, and Lufthansa is always top-notch. Easy, friendly, competent check-in staff and friendly, classy, gracious in flight staff. The food is tasty, they don't nickel and dime you for an adult beverage, and instead of giving you a sour puss liked United, they always smile warmly. Also, unlike United, after they serve you a drink and your meal they don't disappear in the galley behinda curtain to consult their bid sheets. They come around every 1/2 hour or so with a tray of orange juice and water and don't scowl when you go to the galley for another drink. They do everything right.
Aircraft | Boeing 747-8 |
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | FRA to ORD |
Date Flown | August 2016 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"the service was superb"
Michael Krepula (United States)
Flew from Rzeszow to Newark via Munich. Flight from Rzeszow to Munich, only 1 hour, was pretty uneventful. Free sandwich and drink. Very small plane, and as a 6 foot tall man, I barely fit in the cabin. The crew was very nice, and spoke fluent English with Polish greetings at the beginning and end of the flight. Flight from Munich to Newark was also phenomenal. Economy class is just like any other, nothing to write home about. The food was delicious, and the service was superb. The A340 is a very comfortable aircraft with a nice feature: the bathrooms are downstairs. We landed 45 minutes earlier, and the transfer was easy. I have been flying with Lufthansa for 4 years now, and it is always easier to fly with them through Frankfurt or Munich rather than drive to JFK just to fly with LOT. Recommend for anyone looking for a safe and reliable trip.
Aircraft | A340-600, CRJ900 |
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | RZE to EWR via MUC |
Date Flown | August 2016 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"not rate flights as business class"
Chris Trathen (United Kingdom)
✅ Verified Review | Birmingham to Larnaca via Frankfurt, returning via Munich. Ground crew and boarding efficiency very poor, out of 4 segments flow in only one case did they have priority boarding announced for business and then didn't check status as everyone came up together. On other three legs they were two busy or behind schedule so did a single call with all passengers waiting together. On board food of a very poor quality. Two of the four meals were left, and one order of chicken turned out to be salmon, when pointed out they apologised but said all the chicken had gone so the only option was the economy meal or veggie. On one leg curtain left open and had constant stream of passengers disturbing my effort to sleep and even taking seats in business whilst waiting to use toilet. Staff did not seem concerned. No in flight entertainment unless you have already downloaded their app to a suitable device. No notification on this so nothing on the outbound legs. Tried to load onto my Kindle for return but not available on this device, loaded onto my Android mobile but kept hanging when in use so gave up. Overall would not rate the offer on these short flights as business class, would be more accurate to term premium economy.
Type Of Traveller | Couple Leisure |
Seat Type | Business Class |
Route | BHX to LCA via FRA |
Date Flown | August 2016 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"great value for the price"
S Tegtmeier (Germany)
✅ Verified Review | Frankfurt to Warsaw return with Lufthansa. Got a cheap ticket during holiday season. Great value for the price I paid. All flights were on time, cabin was clean and well maintained, even in the old B737. Cabin crew was nice and attentive. Best was the catering, LH offered a salmon sandwich and 2 drink rounds on this short flight including free alcoholic beverages. Only negative aspect was the check in at Frankfurt airport. Ground staff forced me to use automated bag drop although I let them know that I wanted to use bag drop with "real" staff. On my return flight bag drop was handled by a friendly employee.
Aircraft | A321 / Boeing 737-300 |
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | FRA to WAW |
Date Flown | August 2016 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"recommend Lufthansa Premium Economy"
H Russiro (Switzerland)
✅ Verified Review | Zurich to Beijing via Frankfurt. The only bad thing about this routing was the check in by the handling agent Swiss in Zurich. Unfriendly, taking us away a slightly (we speak about 1cm) too big hand luggage for making extra money while sending it empty to Beijing as checked bag. On the short hop to Frankfurt they served a Beer. The premium Economy Class Cabin on the A380 is on the lower deck in front of the plane. You have your separate cabin, looks like a Business Class in the old days. To start they brought fresh juice, followed after take of with the Menu Card and nuts and sparkling wine. 2 menus to choose from and very well presented on China with metal cutlery and a real glas for wine. 2 different white and red wine to choose. Meal from Frankfurt was extremely good. Crew was professional and attentively. IFE is good with a selection of German movies, Leg room is sufficient, only a little bit difficult to move from middle or window seat to the aisle. Seat is comfortable. I recommend Lufthansa Premium Economy Class.
Aircraft | A380-800 |
Type Of Traveller | Couple Leisure |
Seat Type | Premium Economy |
Route | ZRH to PEK via FRA |
Date Flown | June 2016 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | yes |
"excellent airline and polite staff"
Natasha Bakic-Miric (Italy)
San Francisco to Bologna via Frankfurt. Excellent airline and polite staff. We feel that passenger safety is their priority which they have proven on multiple occasions. Nevertheless, they should do something about their partner airlines whose professionalism is not as high. On the San Francisco Airport, the staff of their partner airline didn't want to let our 12 year old son into the Senator Lounge because a Gold membership card allows only one guest. They asked us to pay $59 for him to enter for only 1 hour (the time we had before our flight to Frankfurt) which we okayed. As if $59 was not enough they said that our MasterCard didn't have any money on it (not true) and on top of it all didn't want to accept cash. So they turned us away. This has never happened to us before. We were allowed to go into every single lounge around the world without paying an extra fee for our son. Bad image for Star Alliance indeed.
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | SFO to BLQ via FRA |
Date Flown | August 2016 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"service friendly and efficient"
Richard Brown (New Zealand)
After a painful transfer through Frankfurt from a CX flight. (Delays for both security and bus transfer) we finally arrived at one of the Lufthansa lounges. We had probably closer the wrong one, as this was horrendously busy, with little comfortable seating. Breakfast offering was a reasonably good choice of cold continental food. The flight from Frankfurt to Malta boarded on time. The plane was clean and service friendly and efficient. A decent continental breakfast (see photo) was served, along with good coffee and sparkling wine. A choice of magazines was also available on board. We landed on time and luggage retrieval was efficient.
Aircraft | A321 |
Type Of Traveller | Family Leisure |
Seat Type | Business Class |
Route | FRA to MLA |
Date Flown | July 2016 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"the flight was very comfortable"
L Janicic (Canada)
✅ Verified Review | The staff was very kind and pleasant and the flight from Munich to Toronto was very comfortable. We got bumped up to Business Class which was very nice. The meals weren't bad, and everything was good until we came to Toronto. We had to get our bags (2 big bags) and take them with us through customs but when we went to get our bags they were not there, this also happened when we were flying to Zagreb the first time. I was not impressed, we went to go ask the lady at the baggage claim who worked for the airline, but she was very rude. After we filled out the form to claim our bags, we were told they might meet you in Saskatoon, which they didn't. Once we got to Sasktoon we went to the bag claim where they couldn't even trace our bags, and they told us once they know they will contact us and send them to us. We called the next day to see if they found them and they did not, they then told us to call back tomorrow because they still can't trace them.
Type Of Traveller | Family Leisure |
Seat Type | Business Class |
Route | MUC to YYZ |
Date Flown | August 2016 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"highly professional and personable"
76 reviews Rajan Parrikar (United States)
✅ Verified Review | San Francisco to Frankfurt in First Class. Lufthansa uses the United Global First Lounge at SFO, a pleasant, but unremarkable, space. Lufthansa's A380 First Class cabin has an 8-seat arrangement. I was in 1A, right in the front and on the second deck of the aircraft. Upon entry into the cabin each First Class passenger is given a personal locker to store carry-on luggage. The seat was extremely comfortable, with a modicum of privacy provided by an adjustable screen separator. Two spacious washrooms serviced the First Class cabin. Where Lufthansa's First Class product excelled was in its exceptional onboard service. The lady flight attendant assigned to me was highly professional and personable, anticipating my needs as the flight progressed. Turndown service with mattress and blanket was provided when I wanted to sleep. Since I don't drink alcoholic beverages there's nothing to add to on that front. As for the food, this is as good as it gets on a flight, but I like to eat light. After landing, I went to the excellent Lufthansa First Class Lounge at FRA, an oasis of calm, and after a relaxing couple of hours was driven in a limousine via the tarmac directly to my outbound aircraft.
Aircraft | A380 |
Type Of Traveller | Solo Leisure |
Seat Type | First Class |
Route | SFO to FRA |
Date Flown | August 2016 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | yes |
"the staff was friendly"
3 reviews K Thamer (Egypt)
✅ Verified Review | Cairo to Mexico City via Frankfurt. The aircraft for first leg (CAI-FRA) was small compared to the passengers. The seats were not that comfortable, there is no flight entertainment at all but overall not that bad. Second leg (FRA-MEX) flight was really great. The food was great and the staff was friendly. The seat was ok but in my opinion it needed more cushion in order for a passenger to withstand a 12 hour flight in the same seat.
Aircraft | A321 / Boeing 747-8I |
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | CAI to MEX via FRA |
Date Flown | October 2015 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |