Lufthansa

Customer Reviews

5 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1576 reviews
6/10
5 star Skytrax Rating
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9/10

Lufthansa customer review

(Switzerland)

Flight 490 from Frankfurt / Germany to Seattle / WA on January 6 2014. Very punctual smooth flight. On board service very good. Temperature in plane too low. Entertainment programme and internet service excellent. Digital flight information very good. Meal service fine except for oversight to remove moist cloth and empty cups/cans before serving dinner. Overall impression very good.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Lufthansa customer review

(France)

30 December 2013 Paris to Tbilisi via Munich LH2237 and LH2556. 8 January 2014 Tbilisi to Paris via Munich LH2557 and LH2230. Check-in was easy and pleasant with brilliant ground staff in Tbilisi. On board cabin crew were polite and hard working especially on the MUC-TBS leg on 30 December. Hot food was served in MUC-TBS-MUC segments and it was very tasty both times. Lufthansa and Turkish are recommended airlines for travelers to Tbilisi.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Lufthansa customer review

(United Kingdom)

Manchester UK to Munich LH 2501. Munich to Chicago LH434. I travel with Lufthansa regularly from Great Britain to USA in either Business or First Class. The overall service is always excellent. I can fly directly to the USA from Manchester (UK) but the standard and service of the US Airlines is way below that offered by Lufthansa. Meals are always excellent seating extremely comfortable and cabin staff courteous and helpful. Travelling via Germany adds to my journey time but I find it well worthwhile. Additionally the standard of Lufthansa Lounges are far superior to US Airline ones.
Seat TypeFirst Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Lufthansa customer review

(Italy)

VCE-FRA-AMS on 28 December 2013 and then AMS-FRA-VCE on 3 January 2014. Flights were all nice and all on time on comfortable A321 and A319. It didn't make sense that they gave us food on 16:35 pm flight to AMS and not on 12:45 pm flight to FRA but this is just an insignificant detail. Staff was good and smiling and flight experience was good too. I recommend Lufthansa.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Lufthansa customer review

(Italy)

LH457: I was quite satisfied with this flight. Stewards and stewardesses were friendly food was of good quality and entertainment offered was very good. My 5 year old daughter enjoyed the cartoons. I would suggest that if seats are available travellers with children could be positioned in the plane so that they can be given an extra seat so the child can sleep better. Of course if the flight is full I understand that this is not at all feasible.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Lufthansa customer review

(United States)

Flight LH434 from Munich to Chicago was a real pleasure. Smooth ride and super crew - friendly and professional. I could feel that customer satisfaction was the utmost priority and that the team was ready to fulfil all requests even if out of the "standard protocol".
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Lufthansa customer review

(Vietnam)

BKK-FRA-BKK. LH 783 18 Dec BKK-FRA. LH 772 2 Jan FRA-BKK. Lufthansa continues to have fantastic economy service. The air hostesses tend to be older than other airlines but their experience shows in the brilliant service given. The attendants are helpful and they also have free coffee/tea etc in their Munich airport area which is a big bonus. The food is similar to others in the same category. You can even order cocktails on long haul flights and they even serve with a smile. My personal opinion is that elder stewardesses or stewards can give better service than younger ones. Seat is hard and small inflight entertainment is good with choices of quite contemporary film material. We wish there were more toilets.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

Lufthansa customer review

(Germany)

Very good and attentive service on 431 from ORD to FRA on January 3rd - even though it was economy class. The meal quality was bad completely tasteless chicken and the seats plus legroom too narrow too much of a sardine box feeling during a long distance flight.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

Lufthansa customer review

(United States)

IAD-FRA on B747-8 and FRA-IAH A380. Both flights were good. Friendliness in Business is much better than Economy. Good food and Service on both legs. Lounge in IAD with separate access gate to the plane is a plus. The new Business on the B747-8 let the old one on the A380 feel really outdated. It was hard to get a seat in the Z-Gate Business Lounge in FRA.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Lufthansa customer review

(Germany)

LH 456 on January 4 2014. The flight from FRA to LAX was delayed 2 hours at take off due to first a technical problem and second an ill passenger whose luggage had to be removed from the airplane. At arrival the plane was only one hour late because of a higher cruising speed the plane was rather new (747-8) and comfortable the food was good - quite a positive surprise on a trans-atlantic flight. Only the cabin temperature was unpleasantly low - and this is rather frequently found in LH long distance flights.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes