Lufthansa

✅ Verified Review | Amsterdam to Cairo via Frankfurt. After a delay of more than an hour in Amsterdam, I missed my transit flight from Frankfurt to Cairo. They did book me on another flight, but did not have a priority line for ticket printing so I almost missed my second flight as well while waiting in line. Fortunately the other flight did have a delay, all of this was greeted by the Lufthansa staff with a cold attitude and no one trying to be helpful to fix the problems the company itself was the cause of.

✅ Verified Review | Bremen to Bologna via Frankfurt. I often fly Lufthansa and it has never disappointed me. The aircraft were clean, both the crew and the ground service were excellent and overall the flights were very enjoyable. Lufthansa is more expensive than other airlines, but it is definitely worth it. I highly recommend this airline.

✅ Verified Review | Frankfurt to Singapore. Flight lived up to expectiation. Good food and service although its a packed full flight. Details and sincerity of the flight attendants excellent. A380 itself is a great plane, but Lufthansa could do something better with the seat privacy and seat comfort.

✅ Verified Review | Amsterdam to Frankfurt. I travelled with 2 other colleagues, of whom only one had frequent flyer status with Lufthansa. We checked in through priority channel which was no problem. Quick check-in procedure at the desk. I had some issues checking in online on the Lufthansa website, which I found very annoying. An online-form where I had to fill in my visa details for China got stalled. But things where quickly sorted out by the check-in attendant. Priority boarding with my colleague was not issue, as we travelled as one ground. Nice aircraft, with nice leather seats. Yet, these seats where a firm and offered little side support. As a result you shift sideways in your seat when the pilot takes quick short turns while taxiing. Good knee and leg space. On the flight a very tasty cake was served by friendly flights attendants. Overall it was a good first-time impression for me with Lufthansa.

✅ Verified Review | New York JFK to Frankfurt. I love Lufthansa for their business class product. Upon check in althought its quick and efficient, the check in staff was not outstanding. Lounge food is amazing this time unlike last time. Seat is not the best I would say, it has less privacy and is not that comfortable. One flight attendant was the highlight of everything.

✅ Verified Review | Washington to Frankfurt. Solid flight overall. Flight departed not on time owing to the weather conditions at Dulles, but Lufthansa and German Air Traffic Control managed our flight to land on time. Seat comfort was nice with plenty of space left for my knees. Nonetheless, my seat was broken and therefore it reclined all the time which was awkward for the person sitting right behind me. Flight crew was outstanding. They did their job always with an extra smile and I told one flight attendant about my damaged seat and he dealt with the situation and offered me a new seat, which was fantastic. Food was okay, which was also down to me as I am not fond of Camembert cheese. Drinks were available all the time in the galleys and also offered by the crew throughout the flight. Inflight entertainment offered plenty of films in several languages which was a nice touch as well. The only thing bad about this flight was a rude female passenger next to me complaining about me going to the loo twice at this 8 hour lasting flight, but that is not Lufthansa's fault at all! I highly recommend flying with Lufthansa owing to its high standards in terms of security, service and reliability on the whole.

✅ Verified Review | Atlanta to Bombay via Frankfurt with Lufthansa. For the ATL to FRA segment we were upgraded to the First Class cabin albeit the service was Business Class. The seat made all the difference although on this A330 the First Class cabin together with the restroom are not nearly as deluxe as those on the A380. The flight departed on time and onboard service was solid and reliable. For the FRA-BOM segment we were on the upper deck Business Class section of a new B747-8. Lufthansa has dropped the ball in the manner it has configured its new Business Class seats. They are narrow and angled towards your co-passenger in the row - a disaster that could have been avoided if Lufthansa hadn't gone cheap. By way of comparison, ANA's Business Class seat is the gold standard. Despite this disappointment, Lufthansa's reliability, predictability and vast flight network are its strengths.

✅ Verified Review | Brussels to Stockholm via Frankfurt. Lufthansa remains one of my favorite carriers, partly because of the excellent staff and pilots (honestly it's a pleasure to fly with them) and partly because of their nice fleet of aircraft and legroom. I've flown with them this year on transcontinental and European flights and they still are able to stand out from other carriers I have used in the past.

✅ Verified Review | Stockholm to Porto via Munich. Pilots went on strike the day we were flying. I mananged to re-book our flight to Porto the day before and we flew with two other St Alliance airlines. That was still OK. The problem arised before our return flight. Lufthansa sent a text message our flights were cancelled and advised to look for alternative flights. The link provided in the text message didn't work (server error), neighter did their phone contact - all lines busy, please call later (repeated several times). We lost a few hours trying different contacts via mail, phone - nothing worked. Eventually we decided to take a trip to the airport and talk to their staff there. They re-booked our flights, but more than half a day was lost. That wasn't the end of the problems. When we arrived to Arlanda our checked-in suitcase didn't. As the baggage handling staff explain, it was because of our flight was rescheduled. I could understand that unsatisfied employees go on strike, but I'm also convinced there should be a functioning emergency plan for that kind of situation. It wasn't the first time I had problems with Lufthansa. They managed to screw up my flight schedule to South America (both ways!), they lost my skis, and now didn't render any support, losing our bag at the end.

✅ Verified Review | Lufthansa has been on strike recently. My flight from Birmingham to Munich was cancelled and I was slightly stressed, because I had to get back. Upon calling Lufthansa, they suggested that I could take a later flight on that day. As this was not possible, I asked them if they could book me a flight with British Airways from Heathrow. I did not expect this to be possible, as I was calling them some 6 hours before the flight (from LHR) and the ticket costing around 5x as much as my economy light ticket on the LH flight. I got a new ticket some 30 seconds later and everything has been confirmed. If you follow their procedures, Lufthansa will get the job done.