Lufthansa

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 2426 reviews
5/10
4 star Skytrax Rating
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3/10

"asked to pay to check in luggage"

(United Kingdom)

Verified Review | Budapest to Manchester via Munich with Lufthansa. Beware with certain types of economy ticket, you will be asked to pay to check in luggage. I flew from Manchester to Budapest with Brussels Airlines and a piece of checked-in luggage was included in the price. However, on the way back, the same did not apply with Lufthansa. As I did not book the flight for myself, I was unaware of this. If you're flying a full-service airline, such as Lufthansa, you can at least expect not to have to pay for one piece of checked-in luggage. Otherwise, what's the point of paying so much more for a ticket when you can fly with Ryanair or easyjet?. It seems this policy has been introduced this year as I have flown many times with Lufthansa and never had this experience before.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBUD to MAN via MUC
Date FlownOctober 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
8/10

"pleasant flight on the whole"

(Germany)

Verified Review | Frankfurt to New York JFK with Lufthansa. Pleasant flight on the whole. Flight departed and landed on time. We had priority boarding, which was nice. Seat was nice and comfy. IFE provided plenty of films, although the screen was difficult to deal with. Food was okay (just owing to the fact that I dislike Camembert cheese). Crew was polite and good in doing their service, but not excellent as our last crew on the 747 has been. Aeroplane was clean on the whole. It was an amazing experience to fly on the A380.
AircraftA380
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteFRA to JFK
Date FlownOctober 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"good flight overall"

(Canada)

Got an unbelievable deal from YVR-YYZ-MAD early October, so I wasn't expecting much in the way of comfort or service. Going out was Air Canada (average, as usual); coming back from Madrid to Vancouver via Munich was Lufthansa. Lufthansa was just fine: the flight from Madrid to Munich unmemorable; but the flight from Munich to Vancouver was very good. Initially I had a whole row of four to myself, but before takeoff a man moved, and sat in the other second seat in, so I ended up with just one empty seat beside me, which was still nice. Service was prompt, professional and friendly. I always order a special meal on long flights, in order to get served first. Not because I'm greedy, but that way you are finished first and can use the still clean bathrooms and get settled to sleep before the lineups for the bathrooms start. Special meals are always a mystery, but this time I had ordered Asian Vegetarian, and it was really tasty; and I was very pleased. A delicious veg curry, plenty of fruit, some really good bread and cheese. Plenty juice and water offered throughout the flight, plus a weird tasting cookie at one point. Very comfy seat, 45G - with enough leg room for me. The film selection on the IFE was a bit dated; and no new films that appealed to me. A good flight overall, considering how little I paid for the ticket!
AircraftA340-600
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteMAD to YVR via MUC
Date FlownOctober 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"really good deal for ticket"

(Czech Republic)

Prague to Hamburg via Frankfurt. Very pleasant experience. The flights were on time and the crews were very pleasant including making funny but still appropriate announcements. A snack and free beverages were served which is adequate for those short flights. Lufthansa serves Warsteiner which is probably one of the best beers in Germany. In addition I got a really good deal for the ticket. Can't complain about the legroom; however the flight attendants; especially on the PRG-FRA leg have to be more willing to speak English as almost nobody onboard was German.
AircraftA 321
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RoutePRG to HAM via FRA
Date FlownOctober 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"flights were comfortable"

(Czech Republic)

Hamburg to Prague via Frankfurt. Got a really good deal on Lufthansa. The flights were comfortable with decent leg room and an adequate on-board service. Both flights were delayed and the crews/gate personnel were making excuses for the delay. Apparently the plane arrived late from FRA. It's been standing at the gate for at least 30 minutes. Otherwise friendly flight attendants and I still made my connection. Their inflight magazine featured some nice articles but could do with less advertisements.
AircraftA320
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteHAM to PRG via FRA
Date FlownOctober 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"good to exceptional"

(Canada)

Verified Review | Montreal to Sarajevo via Munich. Lufthansa impresses me and makes me feel welcomed, ranging from its varied In-flight Entertainment system to its superb Customer Service both on the ground and in the air. I have flown numerous times on Lufthansa long-hauls and short-hauls and on every flight I've been on the cabin crew service ranged from good to exceptional. Their ground staff ranged from grumpy and cold (we're all humans after all) to exceptional, with some who had even gone way out of the way to ensure that I was looked after (particularly in Munich). In-flight entertainment system is multi-lingual, more than you'd expect.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteYUL to SJJ via MUC
Date FlownSeptember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"First class is always a delight"

(United States)

Verified Review | Route was Houston to Frankfurt return on October 13th and 17th. Service was superb and the A380 First class on Lufthansa is always a delight for First Class Travel. Amenities ware great as well as the very attentive staff. Food was excellent and the selection was great. In flight entertainment selection good.
AircraftA380
Type Of TravellerSolo Leisure
Seat TypeFirst Class
RouteIA to FRA
Date FlownOctober 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"very pleasant flight"

(Germany)

Verified Review | Flew from Dresden to Tel Aviv via Frankfurt with Lufthansa in economy. The flight was pleasant, service and food quality very good; actually, the food was surprisingly good for economy class. Inflight entertainment on the leg from FRA to TLV (and back) via customer-owned devices was good and worked well (uses onboard Wifi), but the actual selection of films was a bit mediocre. Music and newspapers were plenty, though. We had the seats in front of the emergency exit rows on the A321. The seats were good for economy class seats, although they did not recline (minor issue with economy seats in my opinion, since they do not recline far anyway) and were a bit less wide compared to the other seats. However, these are one of the few seats in a pair arrangement on the singe-aisle A321. Seat pitch was sufficient, and I assume the extra-thin new economy seats of Lufthansa give about one inch of additional legroom. Cabin a bit too noisy for my taste. Service very good, food exceptionally good for economy class on both flights.
AircraftA321
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteDRS to TLV via FRA
Date FlownSeptember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"wonderful attentive FA"

(Croatia)

Frankfurt to Buenos Aires. I booked flight in economy class and then used miles to upgrade it to Premium Economy as my booking class did not allow me upgrade to business. Flight was overbooked and gate agents asked for volunteers to fly tomorrow for money compensation. When trying to pass ticket scanner my ticket was rejected and I had to report to gate agent who surprised me with a new seat in business class. I think I was upgraded due my loyalty i.e by using miles for upgrade. FRA to EZE is the longest LH flight (almost 14 hours) and it was great to be in good seat, served nice food and drinks by wonderful attentive FA who made me feel like a guest, not just a passenger. It was one of those flights when you would not mind to last a little bit longer.
AircraftBoeing 747-8
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteFRA to EZE
Date FlownOctober 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
3/10

"LH is really bad in timeliness"

(Germany)

Verified Review | Once more the Lufthansa bus from Strasbourg to Frankfurt was late. This time it was road works, but LH had done nothing to avoid, although they most certainly knew since they do 6 trips per day. I arrived at FRA airport 10 min before boarding, running all the way across the airport (more than 1.5 km), arriving at the gate 15 min before scheduled departure, to find that the plane that would take us had just arrived. 10 min *after* scheduled departure, LH announced a delay of 30 min. In the end we left 1 hour after schedule. The LH app never reported any delay at all. This scenario I have experienced about 3 times in the last 4 months. I have been flying LH regularly for 2.5 years (I don't have much choice unfortunately) and I don't remember the last time that the plane left on schedule. LH is really bad in timeliness. For the inflight experience, the seats are rather uncomfortable in the economy class and the food is marginally edible. Beverage selection is good though. This time the crew was very friendly, presentable and helpful, which is not always the case.
AircraftA321
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteSXB to ATH via FRA
Date FlownOctober 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no