Lufthansa

✅ Verified Review | Chicago to Moscow via Frankfurt. Extremely miserable experience from business class travel. Our flight from Chicago was delayed due to some technical problem with the aircraft. Ok, I get it, troubles happen. We had to wait 2 extra hours in a rather miserable United lounge in Chicago. On the aircraft in 2 toilets out of 3 in business, the toilet seat was not holding itself while opened - meaning you have to hold it. When the aircraft was landing some of the next flights were announced to be rebooked, but neither my flight, nor my husband was. Even though there were some flights departing after our flights, we were not announced to be rebooked. When we came out of the plane, there was a service person from Lufthansa answering questions. My husband was guided to the service desk and to me the men standing there said: "if you run you can catch your flight". It was 9:30 am and my initial flight LH1444 was boarding at 9:15 in a different zone (we landed to Z zone in FRA airport and my boarding was at B gate). Knowing that FRA is one of the biggest airports in the world I though it may be reasonable to go to the service desk with my husband and ask for a change of the ticket as "running" through the airport was not an exactly appealing option for a person with a knee injury. However, when we came to the service desk, there was a man guiding the queue to service desk windows and he also told me that I should run to catch my flight. It was 9:35 AM (as mentioned before, my boarding started at 9:15 AM). So if two people told me I should run I decided to leave my husband who was traveling to Prague and try to catch my flight. The trouble was that few steps later there was a different zone of the airport, then I had to go through train and security check, being out of breath when I finally came to the gate it was 9:50 AM and my flight had already left. The lady at the desk said that she is not willing to help me and I should go back to the service desk and change my ticket. In the lounge, they changed my ticket to 12:40 pm. Same time was the flight time for my husband, but as he was flying to Prague, and me to Moscow, we had to stay in different airport zones and were not able to come to each other. When I was boarding the plane, there was no walkway, but a bus, and they were saying that business goes after families with children to the bus. And the employee on the desk was extremely rude, screaming at business passengers they should wait till all children go the bus first. On the plane, the seats were not even with adjustable head. We had to wait for 45 minutes (plus to 4h flight) for some luggage to be loaded-unloaded and for some passenger to come to the plane. During this extra time of waiting in the aircraft there were no drinks offered.

✅ Verified Review | Newark to Dusseldorf. Only through the grace of about a billion points was I able to snag a Newark to Dusseldorf reward flight to experience Lufthansa’s renowned First Class on my way to a final destination of Lisbon. I felt somewhat unworthy as I settled myself into my 2A open suite, however, I worked hard to maintain the requisite “I belong here” demeanor, unlike the fellow in front of me who danced in the aisle, champagne flute in hand, celebrating after his boss switched seats with him (boss relocating to Business). The A340-600 First Class cabin was full. I spent the first fifteen minutes sipping champagne, enjoying macadamia nuts, and playing with what seemed like several hundred seating variations from which to choose. Service, food and beverage was for the most part stellar although once it was ‘lights out’, our two attendants did somewhat of a disappearing act, although I’m sure they would have been prompt if I had rang for service. The dinner service was outstanding, caviar first course, followed by a trio of appetizers, lobster main, chocolate dessert, complimented with some excellent tasting wines, and all served course by course on a well-sized and nicely laid out dining table. An after-dinner aperitif coupled with a cappuccino (and a few more sweets thrown in for good measure) concluded a wonderful dining experience. Seats were promptly converted into comfortable looking beds with myself as the only hold-out. With privacy dividers raised, the group settled into a state of individual slumber. I chose to catch up on a few recent-run films through the night. A perfect photo-op of a sunrise appeared much too early, as did the perfectly prepared breakfast offering of smoked salmon and scrambled eggs, freshly squeezed orange juice and coffee. Finishing my breakfast, I changed back into my streets in the very spacious and clean washroom. There was a noticeable lack of interaction with the flight crew. Except for the obligatory “Willkommen to, Danke für” announcements from the flight deck, nothing else was offered. Perhaps the pilots were feeling miffed with their airline, and working to rule, choosing not to associate with even the first class passengers as has apparently happened in the past. The Lufthansa First Class experience is truly special, and not only the in-flight portion, but the other touches such as personal escort from check-in, past security, and into the lounge, as well as the lounges themselves, the service and amenities offered on either continent. As I left the sanctity of the First Class section, a sense of claustrophobia overwhelmed me and I realized I was turning my nose up at Lufthansa Business Class! And, as I sat in TAP Business on my flight segment to Lisbon, with my all-on-one lunch tray crowding my thirty four inches of pitch, I reflected on how fortunate I was to have experienced the Lufthansa First Class product.

✅ Verified Review | Flew from Frankfurt to London Heathrow. Lufthansa performed really well on this trip. Without any compromise, you get the premium features shown in the advertising at a constant level. Queueless Check-In, priority lane at security, great lounge experience, priority boarding, meal-service and a great crew made it an easy way to travel. They no longer distribute pre-departure printed magazines and papers. But there is a download option with a pretty good selection. Remember to do the download, when you are connected via Wifi for not using your mobile data.

✅ Verified Review | Toronto to Pune via Frankfurt. We arrived late on the Air Canada flight from YYZ to FRA and missed our connecting Lufthansa flight to PNQ. There was no special arrangement to hurry the transit passengers to their flight. We had to wait for 3 busses to be filled as we were parked on the tarmac, prior to moving to the gate. Upon reaching the gate, we checked with the ground staff available and they told us to rush to the specified gate for our flight. We had to walk there, which we did, along with other passengers. By the time we reached the gate after going through Security, it was 5 minutes to the departure time - we were told that the flight had departed and we had to walk back to the customer service counter from where we had come for additional assistance. They advised us that they had not been intimated that we were on our way to catch the flight (along with 2 other passengers), even though we had our boarding cards. The Lufthansa ground staff insisted that it was the fault of Air Canada as the flight was operated by them. They said the earliest connecting flight was at 7:00 am the next morning via Delhi. I had to remind them that there was an earlier one LH0760, which they agreed to put us on. They got us the tickets and told us to rush to the terminal to catch the flight before it left. We asked for a cart and were told none was available (we happened to get on the cart which the other 2 passengers who had also missed the flight were given by another ground staff). We had to go through Security again and had issues with the alcohol we had purchased in Toronto. We requested an upgrade due to our exhaustion and inconvenience, which was refused. We got a call from a customer service representative who told us to contact Air Canada for our issues at they had operated the flight from YYZ to FRA. A terrible experience with Lufthansa which has excellent on board service, but very bad ground customer service.

✅ Verified Review | New York to Milan via Frankfurt. Seat 1A in First class. This was a special trip to Northern Italy for Christmas with my extended family and an Aeroplan reward ticket. We left pretty close to on time and they made up time on the way over. As soon as we boarded, I changed into the pyjamas and settled in for the overnight flight. Champagne and macadamias arrived quickly and on the seat was the Rimowa amenity kit. Meal service was delicious from the amuse bouche, caviar, black pepper pasta and I think it was chocolate bread pudding, though I was so full I couldn't. The wonderful champagne, I had the old world red and a lovely port. The crew on board couldn't do enough for us yet it still felt really private with a full cabin. After dinner, they made up the bed with a comfy top and bottom duvet and I got almost 5 hours of sleep. Breakfast was fresh and wonderful, I ate light as I had a 6 hour connection in Frankfurt before flying to Milan. My favourite part of flying first on Lufthansa is the First Class Terminal in Frankfurt. This is a separate building with no gates attached. You walk out the main terminal doors and turn left and it's a five minute walk. Take the elevator up and they personally take care of you from then on. You can do this not only as a departing but as an arriving first class passenger too. The whole place is bar, they have a smoking room with, and I don't smoke them but my friends would love the cigars. Shower/bathrooms, private snooze rooms and comfy wing chairs and ottomans to sit and read a book. One of the three bathrooms has not only a shower but a full on soaker tub too. I booked it and read my book until my time came. Lufthansa understands that some of us still love to fly and it's about the experience and the swag. Sitting on the bath tub was another collectible Lufthansa First Class Terminal rubber ducky to add the collection. I had a delicious breakfast in the a la carte restaurant, the mimosas and long espressos were great too. It was Christmas after all and vacation. When time came to board they escorted me downstairs to a waiting limo (they have a fleet of Mercedes, Audi, BMW and Porsche vehicles from sedans to SUV's). They drive you across the tarmac to your next flight. I find it hard to fault Lufthansa these days, I like the whole experience in the air and on the ground. There are rumours that LH will discontinue first from North America, I hope not. I could get where I'm going in a shorter route but I consistently fly the long way round to Europe to experience this kind of service. Kudos to Lufthansa for a wonderful job with people who really care that the customer is happy.

✅ Verified Review | Amsterdam to Cairo via Frankfurt. After a delay of more than an hour in Amsterdam, I missed my transit flight from Frankfurt to Cairo. They did book me on another flight, but did not have a priority line for ticket printing so I almost missed my second flight as well while waiting in line. Fortunately the other flight did have a delay, all of this was greeted by the Lufthansa staff with a cold attitude and no one trying to be helpful to fix the problems the company itself was the cause of.

✅ Verified Review | Bremen to Bologna via Frankfurt. I often fly Lufthansa and it has never disappointed me. The aircraft were clean, both the crew and the ground service were excellent and overall the flights were very enjoyable. Lufthansa is more expensive than other airlines, but it is definitely worth it. I highly recommend this airline.

✅ Verified Review | Frankfurt to Singapore. Flight lived up to expectiation. Good food and service although its a packed full flight. Details and sincerity of the flight attendants excellent. A380 itself is a great plane, but Lufthansa could do something better with the seat privacy and seat comfort.

✅ Verified Review | Amsterdam to Frankfurt. I travelled with 2 other colleagues, of whom only one had frequent flyer status with Lufthansa. We checked in through priority channel which was no problem. Quick check-in procedure at the desk. I had some issues checking in online on the Lufthansa website, which I found very annoying. An online-form where I had to fill in my visa details for China got stalled. But things where quickly sorted out by the check-in attendant. Priority boarding with my colleague was not issue, as we travelled as one ground. Nice aircraft, with nice leather seats. Yet, these seats where a firm and offered little side support. As a result you shift sideways in your seat when the pilot takes quick short turns while taxiing. Good knee and leg space. On the flight a very tasty cake was served by friendly flights attendants. Overall it was a good first-time impression for me with Lufthansa.

✅ Verified Review | New York JFK to Frankfurt. I love Lufthansa for their business class product. Upon check in althought its quick and efficient, the check in staff was not outstanding. Lounge food is amazing this time unlike last time. Seat is not the best I would say, it has less privacy and is not that comfortable. One flight attendant was the highlight of everything.