Lufthansa

Customer Reviews

5 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1655 reviews
6/10
5 star Skytrax Rating
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6/10

Lufthansa customer review

(Greece)

HND-MUC-ATH on A346. 24 hours before I checked in on a seat on emergency exit. I was surprised to find out that they had a different lay out so no extra leg room. Thankfully economy section 30% full so I jumped in the seat in front of the bulk. The seat was quite comfortable. Food and beverages quite good. On time performance. Now on the below par section. The cabin was extremely cold and the blankets were small and thin. Complaints made but nothing changed. IFE a bit old without remote control tough to navigate on a low resolution screen. A worn out touch screen with ok variety on movies though. Poor audio and the headsets completely useless. Cabin crew quite the opposite of ANA crew on my inbound FRA-HND. Actually robotic. No smiles no interaction. They served lunch 30 minutes after take off and then disappeared. Only one of them seated in the galley area with a tray of water and juice on a self service mode. After 9 hours they served a dinner box (again as in lunch there was a choice between Japanese and Western). Priority on my luggage was not honored in Athens as my suitcase came out after 20 minutes waiting on the carousel. All in all a below par flight from LH.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Lufthansa customer review

(Switzerland)

In the past years I have flown with Lufthansa mostly to collect miles but this year they reduced the miles for low fare economy flights from 50% to 25%! Why on earth would I still choose LH? Singapore Airlines has better service much better food more comfortable seats and same or often lower prices than LH. British Airways as well. Who was the genius to introduce this new "saving" policy at LH? Anyway they did not give much miles away. I feel like being punished because in the past I chose LH over other carriers.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Lufthansa customer review

(Germany)

LH 418 on March 6 2014. Flight from Frankfurt to Washington DC. Very good service. Travelled with a handicap passenger and was treated very well. Helpful friendly staff not only during check-in but also throughout the flight. Had been afraid of travelling by myself with this passenger but Lufthansa-staff were there for me.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Lufthansa customer review

(Germany)

I flew from Lyon to Frankfurt in Economy. The flight attendants were very friendly the food was okay and on this 1hr flight they served beverages 3 times! Check-in was good and the luggage was there before I was! A very nice flight with good service!
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

Lufthansa customer review

(India)

LH761 New Delhi to Frankfurt 1st Feb 2014. LH400 Frankfurt to New York 1st Feb 2014. LH401 New York to Frankfurt 22nd Feb 2014. LH760 Frankfurt to New Delhi 24th Feb 2014. Good leg room great food above average service and a hygienic environment. The in-flight entertainment was quite a let down. All in all a brilliant airline. One of the best in Europe but no where near the Top 3 Airlines like: Singapore Airlines Qatar and Emirates. But probably one of the best Transatlantic Flights out there especially when travelling from India.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
4/10

Lufthansa customer review

(Germany)

I am shocked that LH is planning to do away with the Senator benefit of being able to reserve seating at time of booking. I need an emergency exit seat as I am very tall and LH has had my loyalty for the last 14 years expressly because of this reason. If they allow anyone to reserve the emergency exit seats at any time then why should a passenger remain loyal.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
7/10

Lufthansa customer review

(Venezuela)

CCS-FRA-TXL and return aboard LH FirstClass in March. Inbound flight was excellent A330-300 with new FC. Check in in CCS was a 5 min thing very efficient and friendly. In CCS they use the AA Admirals Club for FirstClass lounge which was average limited drink selection no food not even snacks. Boarding was fast. Crew were nice and caring Seat was comfy but not as comfy as it looks. It's a lie flat where they put a "mattress" on but still quite hard to lie on but at least you can stretch out. Food was good but not outstanding. Transit in FRA is a mess CCS flights always got remote parking no gate! You have to climb off the plane get into Van take a 15min ride to Arrivals B then walk 30+ mins through Immigration customs on to Departures A. Senator Lounge at A Gates is like a luxury hotel full breakfast buffet smoking lounge showers full bar and great service. FRA-TXL leg is only 50 mins they put you in Business in lack of a First in these flights. Return flight was scheduled for March 27 but cancelled due to strike. They rescheduled my flight on the phone for March 28 no problem. TXL-FRA left at 6 am on time. Getting from Arrivals A to Departure C in FRA is disgusting. Endless walking (40+ mins) plus a trip on a train for people with moving limitations almost impossible to handle. Senator Lounge at C Gates very good but not as splendid as the one at A Gates I mentioned before. FRA-CCS decent service same food experience ( same menu) same good vodka same " so-so" seats. Nice inflight entertainment with large flatscreen good selection of actual movies and TV series. On time arrival in CCS very fast bag service with FirstClass bags unloaded first. Nice experience but not worth the money due to seats and food quality.
Seat TypeFirst Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Lufthansa customer review

(Germany)

LH 1770 29/3/2014. Two days ago I returned from Istanbul to Frankfurt and this was an example for what has become again standard. Plane was completely full passengers were greeted at the entrance door. Friendly and highly professional was the attitude of the 5 flight attendants. Meal service consisted of a warm dish (chicken with vegetables and wedges) a roll with butter rice pudding and a small bottle of water followed by two rounds of drinks. LH still has one of the most generous choices of free drinks non-alcoholic of any kind plus red and white wine sparkling wine beer etc. Announcements from the cockpit were short clear and informative. The cabin design was okay and clean. Due to the thin recaro seats space is sufficient even for larger people. Lufthansa is definitely on the rise again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Lufthansa customer review

(United States)

Istanbul IST to Munich airport on March 25th at 6.25 am and the flight left on time and arrived early. The flight attendants were very friendly and the airline was very punctual. The return flight from Munich to Istanbul was just as good as well. Would fly Lufthansa again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
1/10

Lufthansa customer review

(United States)

I was supposed to fly LAX-FRA-BLQ on April 2nd. Due to the pilot strike the flight was cancelled. After over one hour on the phone with the representative I was offered a free of charge rebooking for April 4th ironically the 3rd day of a well pre-planned strike. The representative knew less about the strike and the cancelled flights than I did! After that useless option was given I was offered a seat on the 5th which unfortunately by this time was making the entire trip pointless. I asked for a refund LH declined even if they failed to deliver their part of the transaction. Unacceptable I am a 15 years plus Miles and More customer I will now switch to a different airline.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no