Lufthansa

✅ Verified Review | Flew Lufthansa from Frankfurt to Hong Kong. Check in: Checked into this flight back in Toronto. Boarding: Smooth without hassle despite full flight. Aircraft: Airbus A380-800 "Wien". Original seat: 55D. Got an operational upgrade to seat 18D on upper deck at the boarding gate. Fully flat bed with great seat width/bed length. Big IFE screen with responsive control inputs. Lots of options to choose from. Very comfortable seat/cushion. Service: Professional cabin crew. A designated crew is responsible for a specific cabin sector. Very efficient "Restaurant Service". Crews are very attentive and promptly responded to various requests. Frequent cabin patrol with Beverages/hot towels. Catering Appetizers: Spiced Salmon with Turnip Celery Salad, Frankfurt Style Pesto& Pumpkin Seeds Seasonal leaf salad with tomato, cucumber and wasabi dressing Corn fed chicken breast with jus, leek tomato stew and herb polenta Panna cotta with lemon thyme, mango and passion fruit compote. Meal was still very hot, personally delivered from galley. Brunch: Fresh Fruit Parma Ham and Brie Cheese Scrambled egg with chives and sweet spicy cocktail tomato compote. Bottom line: On time departure/arrival. One of the best J class products/service available. Very quiet and clean aircraft. Solid and consistent service from crews. LH is definitely worth the money.

✅ Verified Review | Flew Lufthansa from Toronto to Frankfurt. Check in: Quick and efficient. Flight got delayed due operational reason. Very professionally handled by LH ground staff. Aircraft: 747-400. Location: 25D Premium Economy Cabin: very clean and quiet ride. Very comfortable seat with great recline and pitch/width. Easy to use/navigate IFE system with lots of options. Catering: Welcome drink and hot towel served. Appetizer: Romaine Salad, Cabbage, Carrot and Tomato presented with Italian Dressing. Main: Roasted Chicken and Polenta with Butternut Squash and Broccoli. Dessert: Walnut Brownie. Breakfast: Fresh Fruit, Turkey Breast and Ham, Gouda Cheese. Little note: Main was served with standard economy china but that was my least concern. Lufthansa always served very hot meals which was great and delicious. Service: Very professional and friendly crews. Numerous cabin patrols with various beverages. Requests handled promptly and professionally. Bottom line - Very solid and consistent hard and soft products. Very professional crews. Arrived EDDF with only slight delay.

✅ Verified Review | Chicago to Frankfurt. The flight was on-time and the service really good, but the seat configuration is not so good. I’m not tall, but I was really cramped during the entire journey. The seat in front of you is really nearby. The general space allowed is bad. Lufthansa didn’t thought about the installation of USB connectivity. Weird!

✅ Verified Review | Stuttgart to Moscow via Frankfurt. On route from my home town Munich to the airport of Stuttgart I realized that I had forgotten my passport at home. Unfortunately it was too late to return. I started to panic as I had to catch a connection in Moscow bound for Hong Kong and all tickets, including the Lufthansa ticket to Moscow, were not allowing any changes - meaning I'd lose all tickets worth approx 2000 Euro if I weren't to get a hold of my passport somehow. I called the LH Senator hotline and they were just wonderful - they really went the extra mile in order to help or offer solutions. They even offered to change my non-changable tickets if it was of any help. Same for the ground staff at STR and FRA airport. Everyone envolved cared and showed the best customer care possible. In the end I had a friend fly from MUC to FRA to deliver my passport. With the help and care of LH my problem was solved and I could travel as planned. The flights were the same high level of quality as all Lufthansa flights.

✅ Verified Review | I was flying Gdańsk to Singapore via Munich / Frankfurt in Economy. GDN-MUC was operated by very small and thin CRJ-900 with very narrow cabin and standard Lufthansa service on regional flights. Anyway still there is a lot of space for legs. Second flight MUC-FRA took less than 1 hour and again I got some snack and set of drinks. Last flight was operated by double decker A380. Seats was comfortable with enough recline angle. Meals was surprisingly very good (it's not very common on Lufthansa flights). Plane was one of the oldest A380 in Lufthansa fleet, but in-flight entertainment system meets all today requirements, only headsets was very poor quality (plastic), so I was using my own headsets. USB charger in the armrest was working correctly. Unfortunately flight was fully occupied and I got quite big co-passenger so I had limited space (anyway it was not Lufthansa fault). Lounges in all airports was clean and well catered. This time 10 stars.

✅ Verified Review | Newark to Dresden via Dusseldorf. I would not recommend Lufthansa, staff are not professional and lack customer service. I am a 24-year-old female from New York, and I traveled by myself for the first time for a friend's wedding. It was a terrible and exhausting trip. I missed my connecting flight and had an additional 6 hours of travel by train. Trying to get the train itself was a nightmare. I waited on four different lines in which staff refused to help me, and treated me without courtesy because I could not speak the language. I finally had to get help from a stranger from Dusseldorf who could properly convey what I needed. They lost my luggage, and it was not recovered for four days, a day after the wedding. I had to go to the airport to recover it and was told my lost baggage claim didn't exist and I was blamed for it being mishandled, and when I showed the staff that I had done it properly, they did not apologize to me, they just handed me a feedback card. I filed a feedback form and gotten confirmation that it was received, but it has been three weeks and I haven't heard a word! Everyone makes mistakes, but I feel this airline completely ignores you and doesn't own up to it's mistakes at all.

✅ Verified Review | I've flown this round trip route between Frankfurt and San Jose twice and both times Lufthansa has left my bag behind. It's impossible to get items replaced or even check the status of your missing bag. Inflight food was skimpy for me, with no snacks or food besides crackers between meals. It's convenient that they fly direct between San Jose and Germany, but I'll book someone different next time.

✅ Verified Review | Incredibly bad customer service. Flew Detroit to Frankfurt. Travelled with carry on only and it was overweight with 0.8kg. Ground staff lady demanded I checked it because "we have a full flight today". I know it's the luggage-rules and Germans are strict. But looking at all the huge trunks being checked in, standing there with my tiny trolley +0.8kg? That had nothing to do with a full flight - just pure rigid rules - so I solved it by wearing my jacket instead of folding it in the trolley. Result was only that the line had gotten severely longer. Why did I even need to be in contact with ground staff? Because I couldn't check-in online in the first place! So much for promoting smooth travelling and being digital.

✅ Verified Review | Athens to Munich. We boarded almost an hour late from Athens to Munich. Once arrived to Munich, we had to run to our gate as they were calling Last call to Washington while we were in passport control. That flight leaves almost 30 minutes late not even because they were waiting for people from the previous flight. My bag didn't make it to Washington, it was still in Athens, two days later still calling about my bag.

✅ Verified Review | Frankfurt to Nairobi with Lufthansa. Everything was fine: Friendly staff on ground and in cabin, comfortable seat, delicious food, clean cabin and toilets, IFE with many movies and a wide range of music. The IFE even had news and sports TV which I appreciated. Free Wifi was the only thing missing.