Lufthansa

✅ Verified Review | Flight from Seattle to Frankfurt, start afternoon in SEA, arrival early morning in FRA, so it was a night flight. Unfortunately, aircraft was a Boeing, thus seats much narrower than in an Airbus. Flight on time and very calm - usual, very good Lufthansa standard. However, cabin staff was not very attentive and sometimes even rude. Beverages were only rarely offered, collection of garbage even more rare. During the night, cabin staff went through the cabin with beverage trays, but did not look carefully if some passengers might be awake and wishing something to drink. About 2 hours before landing, I asked a cabin attendant who passed by with a beverage tray whether she could pick off my garbage, i.e. three empty cups. She said that she is not allowed to put garbage on a tray with food products (which I know) and she had other guests to care for. She would be back later. I asked when as I was aware that they would soon have to start serving breakfast before landing, and she said "soon". I did not want to talk too much or too loudly as most other passengers slept, just wanted to know whether the next collection of garbage would happen after the breakfast, whether it would make sense to go to the washroom before without disturbing the distribution of breakfast etc. Had a flight with Air Canada from Frankfurt to Calgary three weeks earlier, and they offered beverages much more often, and they also collected garbage. It was my first time that I experienced rude Lufthansa cabin staff, but other airlines do offer beverages much more frequently during long-distance flights, and they also collect garbage more frequently. Breakfast: only savoury, omelette with roasted bacon and onions. I prefer a sweet breakfast and hoped to get some sort of German breakfast on a flight to Germany with a German airline: some bread, butter, jam, maybe cheese and sausage or even some yoghurt. I am aware that an airline cannot fully respond to all customers' wishes, but a choice between a Northern American breakfast and a continental (German) breakfast would have been highly appreciated. Why not offering two choices as they do with the warm dinner (pasta or chicken)? I still recommend and choose LH for short-distance flights within Europe. First because of Lufthansa's safety standards, second because I can cope with some kind of thirst during short flights.

✅ Verified Review | Milan to Frankfurt. There was no group or seat boarding they just board everyone at one time! At the gate when you are waiting to be scanned the lady stopped every person to weigh their luggage and see if it fits into their sample size bin. We took our laptop and camera out of our carryon and the weight works but she said we can bring it because it won't fit into the sample bin and she made us check it in. Ridiculous and this causes boarding longer delay because she stops everyone. At check in they didn't even seat my husband and I together even though the seat next to me is empty.

✅ Verified Review | Munich to Moscow. A320, no delays. It’s amazing even in a simple flight the quality of the service of Lufthansa Business Class. They will treat you by your name, they will smile and they care. The food well, this was part of my meal: Tuna Tanaki (Fresh), fine vegetable salad (also very fresh) Arugula Pesto and Wasabi Crème Fraiche after they serve me Prawns in Crustacean Sause, Basmati wild and Camargue rice (what a great rice) with cream Spinach. Sometimes I ask myself why I don’t have a Senator Card. The airplane was clean but no WiFi on-board, also no newspapers and Magazines, but with food and service like that who cares about newspapers.Well just a normal Lufthansa Flight

✅ Verified Review | Flew Lufthansa from Frankfurt to Hong Kong. Check in: Checked into this flight back in Toronto. Boarding: Smooth without hassle despite full flight. Aircraft: Airbus A380-800 "Wien". Original seat: 55D. Got an operational upgrade to seat 18D on upper deck at the boarding gate. Fully flat bed with great seat width/bed length. Big IFE screen with responsive control inputs. Lots of options to choose from. Very comfortable seat/cushion. Service: Professional cabin crew. A designated crew is responsible for a specific cabin sector. Very efficient "Restaurant Service". Crews are very attentive and promptly responded to various requests. Frequent cabin patrol with Beverages/hot towels. Catering Appetizers: Spiced Salmon with Turnip Celery Salad, Frankfurt Style Pesto& Pumpkin Seeds Seasonal leaf salad with tomato, cucumber and wasabi dressing Corn fed chicken breast with jus, leek tomato stew and herb polenta Panna cotta with lemon thyme, mango and passion fruit compote. Meal was still very hot, personally delivered from galley. Brunch: Fresh Fruit Parma Ham and Brie Cheese Scrambled egg with chives and sweet spicy cocktail tomato compote. Bottom line: On time departure/arrival. One of the best J class products/service available. Very quiet and clean aircraft. Solid and consistent service from crews. LH is definitely worth the money.

✅ Verified Review | Flew Lufthansa from Toronto to Frankfurt. Check in: Quick and efficient. Flight got delayed due operational reason. Very professionally handled by LH ground staff. Aircraft: 747-400. Location: 25D Premium Economy Cabin: very clean and quiet ride. Very comfortable seat with great recline and pitch/width. Easy to use/navigate IFE system with lots of options. Catering: Welcome drink and hot towel served. Appetizer: Romaine Salad, Cabbage, Carrot and Tomato presented with Italian Dressing. Main: Roasted Chicken and Polenta with Butternut Squash and Broccoli. Dessert: Walnut Brownie. Breakfast: Fresh Fruit, Turkey Breast and Ham, Gouda Cheese. Little note: Main was served with standard economy china but that was my least concern. Lufthansa always served very hot meals which was great and delicious. Service: Very professional and friendly crews. Numerous cabin patrols with various beverages. Requests handled promptly and professionally. Bottom line - Very solid and consistent hard and soft products. Very professional crews. Arrived EDDF with only slight delay.

✅ Verified Review | Chicago to Frankfurt. The flight was on-time and the service really good, but the seat configuration is not so good. I’m not tall, but I was really cramped during the entire journey. The seat in front of you is really nearby. The general space allowed is bad. Lufthansa didn’t thought about the installation of USB connectivity. Weird!

✅ Verified Review | Stuttgart to Moscow via Frankfurt. On route from my home town Munich to the airport of Stuttgart I realized that I had forgotten my passport at home. Unfortunately it was too late to return. I started to panic as I had to catch a connection in Moscow bound for Hong Kong and all tickets, including the Lufthansa ticket to Moscow, were not allowing any changes - meaning I'd lose all tickets worth approx 2000 Euro if I weren't to get a hold of my passport somehow. I called the LH Senator hotline and they were just wonderful - they really went the extra mile in order to help or offer solutions. They even offered to change my non-changable tickets if it was of any help. Same for the ground staff at STR and FRA airport. Everyone envolved cared and showed the best customer care possible. In the end I had a friend fly from MUC to FRA to deliver my passport. With the help and care of LH my problem was solved and I could travel as planned. The flights were the same high level of quality as all Lufthansa flights.

✅ Verified Review | I was flying Gdańsk to Singapore via Munich / Frankfurt in Economy. GDN-MUC was operated by very small and thin CRJ-900 with very narrow cabin and standard Lufthansa service on regional flights. Anyway still there is a lot of space for legs. Second flight MUC-FRA took less than 1 hour and again I got some snack and set of drinks. Last flight was operated by double decker A380. Seats was comfortable with enough recline angle. Meals was surprisingly very good (it's not very common on Lufthansa flights). Plane was one of the oldest A380 in Lufthansa fleet, but in-flight entertainment system meets all today requirements, only headsets was very poor quality (plastic), so I was using my own headsets. USB charger in the armrest was working correctly. Unfortunately flight was fully occupied and I got quite big co-passenger so I had limited space (anyway it was not Lufthansa fault). Lounges in all airports was clean and well catered. This time 10 stars.

✅ Verified Review | Newark to Dresden via Dusseldorf. I would not recommend Lufthansa, staff are not professional and lack customer service. I am a 24-year-old female from New York, and I traveled by myself for the first time for a friend's wedding. It was a terrible and exhausting trip. I missed my connecting flight and had an additional 6 hours of travel by train. Trying to get the train itself was a nightmare. I waited on four different lines in which staff refused to help me, and treated me without courtesy because I could not speak the language. I finally had to get help from a stranger from Dusseldorf who could properly convey what I needed. They lost my luggage, and it was not recovered for four days, a day after the wedding. I had to go to the airport to recover it and was told my lost baggage claim didn't exist and I was blamed for it being mishandled, and when I showed the staff that I had done it properly, they did not apologize to me, they just handed me a feedback card. I filed a feedback form and gotten confirmation that it was received, but it has been three weeks and I haven't heard a word! Everyone makes mistakes, but I feel this airline completely ignores you and doesn't own up to it's mistakes at all.

✅ Verified Review | I've flown this round trip route between Frankfurt and San Jose twice and both times Lufthansa has left my bag behind. It's impossible to get items replaced or even check the status of your missing bag. Inflight food was skimpy for me, with no snacks or food besides crackers between meals. It's convenient that they fly direct between San Jose and Germany, but I'll book someone different next time.