Lufthansa customer review
M Morrison (United States)
✅ Verified Review | I flew business class with Lufthansa from Los Angeles to Munich. Never again. Seats are hard with no partition, so you sit next to a stranger for 11.5 hours. Seating is 2-2-2 instead of most business classes which are 1-2-1. Then we flew onto Athens from Munich where their business class is like coach with thin hard seats, 3-3 one blocked in middle.
Type Of Traveller | Couple Leisure |
Seat Type | Business Class |
Route | Los Angeles to Munich |
Date Flown | August 2017 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"cabin crew were very nice"
T Mander (Israel)
✅ Verified Review | Tel Aviv to Munster via Frankfurt. Check in in TLV was okay, and the flight was slightly delayed. All in all the flight was quite good, food was above average, the legroom was great and the cabin crew were very nice, friendly and helpful (especially regarding the connecting flights). Although there wasn't any built in entertainment, I was able to watch a film through my phone, which was quite irritating for a four and a half hours flight, but I guess it was okay. The second flight, Frankfurt to Münster was very nice and extremely short, so there's not much to tell about it.
Aircraft | A321 / CRJ900 |
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Tel Aviv to Munster via Frankfurt |
Date Flown | July 2017 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"plenty of leg room for me"
22 reviews S Norris (Switzerland)
✅ Verified Review | Flying LH1154 from Frankfurt to Palma. Boarding was fast, however there were so many families on that flight who were allowed to board before the normal economy passengers that I was one of the last people to get on the plane despite being the first one in the economy queue. Not a problem at all but a somewhat new experience for me, I have never been on a flight with so many families that it actually makes that big a difference. The ground staff and crew were very friendly. There was plenty of leg room for me (186 cm) and the aircraft was clean. There were drinks and sandwiches served, however, the sandwiches were small and not very tasty in my opinion.
Aircraft | A321 |
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Frankfurt to Palma |
Date Flown | July 2017 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"crew were excellent and very attentive"
22 reviews S Norris (Switzerland)
✅ Verified Review | LH1821 from Palma to Munich. Boarding was very fast and well organised. The aircraft was perfectly clean and upon boarding, the air was already cooled down which was very welcome because PMI airport didn't have any adequate air conditioning. The crew were excellent and very attentive. Overall service and food was very good. We were served a cold platter with some German cheese and roasts. Dessert were some cookies and an unbelievably tasty orange and pistachio creme. The seat was the standard European short-haul business class seat you would expect, which is just a normal economy seat and an empty middle seat. But that empty seat certainly came in handy. Leg room was more than enough for me (186 cm).
Aircraft | A321 |
Type Of Traveller | Solo Leisure |
Seat Type | Business Class |
Route | Palma to Munich |
Date Flown | August 2017 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"seats are not comfortable though"
15 reviews L Weber (Germany)
✅ Verified Review | Flew Berlin to Munich. Have flown Lufthansa many times. I find their service though a bit stiff, quite good. The seats are not comfortable though. In my view, Lufthansa should do what Turkish Airlines does, offer real business class seats in Europe as well. The LH food is not great. But all in all, it is a reliable product (when they are not on strike).
Aircraft | A320 |
Type Of Traveller | Business |
Seat Type | Business Class |
Route | Berlin to Munich |
Date Flown | April 2017 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"crew was very friendly"
22 reviews S Lang (Switzerland)
✅ Verified Review | Berlin TXL to Frankfurt. Boarding was smooth and the crew was very friendly and caring from the beginning. We were handed some cookies upon boarding. But when I reached my seat, it was full of crumbs, quite disgusting. The other seats around me looked fine but such a thing makes a bad first impression. On the upside, the seat itself was very comfortable and there was more than enough leg room for me (186 cm). There were drinks served during the flight but nothing to eat apart from the cookies we got when boarding.
Aircraft | A321 |
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Berlin TXL to Frankfurt |
Date Flown | July 2017 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"On-board service acceptable"
102 reviews Michel Perrin (Brazil)
✅ Verified Review | Flew Marseille to Prague via Munich. 2 short flights. However E195 offers a great comfort (2x2) good pitch, better than many B737/A320. On the contrary CRJ900, is outdated, and sensation is unpleasant. Anyway staff pleasant everywhere, aircrafts very clean. On-board service acceptable. It is pleasant to write a review which has no complaints.
Aircraft | E195/CRJ900 |
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Marseille to Prague via Munich |
Date Flown | August 2017 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"not a premium airline anymore"
Wolfgang Bernhart (Germany)
✅ Verified Review | No coffee at gate (has been cancelled to reduce costs), no newspapers anymore (costs), outside position (costs), late (to narrow flight schedule). Seats are ok and staff are usually friendly, also lounge in Dresden is ok, but it is not a premium airline anymore!
Type Of Traveller | Business |
Seat Type | Economy Class |
Route | Dresden to Frankfurt |
Date Flown | August 2017 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"had a very pleasant experience"
22 reviews P Mitchell (United Kingdom)
✅ Verified Review | Flew from Munich to London Heathrow. Lufthansa is maintaining its class as a top-level airline in Europe. I had a very pleasant experience with excellent ground and in-flight service, food, timely departure and arrival and, of course, great staff. For a short haul flight, all I expect is efficiency and Lufthansa clearly meets modern traveler's expectations.
Aircraft | A320 |
Type Of Traveller | Couple Leisure |
Seat Type | First Class |
Route | Munich to London Heathrow |
Date Flown | January 2017 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"I like Lufthansa"
7 reviews Barnabas Heincz (Hungary)
✅ Verified Review | I flew from Budapest to Göteborg via Munich. The boarding was fast and the airplane was very clean. The catering was fast and effective (at morning we got an apple strudel, at lunch time a sandwich with cheese). The cabin crew was pleasant and very helpful. During the descending to Göteborg we had a very hard turbulance but the pilots controlled that very professionally. I like Lufthansa.
Aircraft | A320 / A319 |
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Budapest to Gothenburg via Munich |
Date Flown | June 2017 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |