Lufthansa

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 2431 reviews
5/10
4 star Skytrax Rating
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2/10

Lufthansa customer review

(United States)

Verified Review | I flew business class with Lufthansa from Los Angeles to Munich. Never again. Seats are hard with no partition, so you sit next to a stranger for 11.5 hours. Seating is 2-2-2 instead of most business classes which are 1-2-1. Then we flew onto Athens from Munich where their business class is like coach with thin hard seats, 3-3 one blocked in middle.
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteLos Angeles to Munich
Date FlownAugust 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
7/10

"cabin crew were very nice"

(Israel)

Verified Review | Tel Aviv to Munster via Frankfurt. Check in in TLV was okay, and the flight was slightly delayed. All in all the flight was quite good, food was above average, the legroom was great and the cabin crew were very nice, friendly and helpful (especially regarding the connecting flights). Although there wasn't any built in entertainment, I was able to watch a film through my phone, which was quite irritating for a four and a half hours flight, but I guess it was okay. The second flight, Frankfurt to Münster was very nice and extremely short, so there's not much to tell about it.
AircraftA321 / CRJ900
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteTel Aviv to Munster via Frankfurt
Date FlownJuly 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
7/10

"plenty of leg room for me"

(Switzerland)

Verified Review | Flying LH1154 from Frankfurt to Palma. Boarding was fast, however there were so many families on that flight who were allowed to board before the normal economy passengers that I was one of the last people to get on the plane despite being the first one in the economy queue. Not a problem at all but a somewhat new experience for me, I have never been on a flight with so many families that it actually makes that big a difference. The ground staff and crew were very friendly. There was plenty of leg room for me (186 cm) and the aircraft was clean. There were drinks and sandwiches served, however, the sandwiches were small and not very tasty in my opinion.
AircraftA321
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteFrankfurt to Palma
Date FlownJuly 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"crew were excellent and very attentive"

(Switzerland)

Verified Review | LH1821 from Palma to Munich. Boarding was very fast and well organised. The aircraft was perfectly clean and upon boarding, the air was already cooled down which was very welcome because PMI airport didn't have any adequate air conditioning. The crew were excellent and very attentive. Overall service and food was very good. We were served a cold platter with some German cheese and roasts. Dessert were some cookies and an unbelievably tasty orange and pistachio creme. The seat was the standard European short-haul business class seat you would expect, which is just a normal economy seat and an empty middle seat. But that empty seat certainly came in handy. Leg room was more than enough for me (186 cm).
AircraftA321
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RoutePalma to Munich
Date FlownAugust 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
7/10

"seats are not comfortable though"

(Germany)

Verified Review | Flew Berlin to Munich. Have flown Lufthansa many times. I find their service though a bit stiff, quite good. The seats are not comfortable though. In my view, Lufthansa should do what Turkish Airlines does, offer real business class seats in Europe as well. The LH food is not great. But all in all, it is a reliable product (when they are not on strike).
AircraftA320
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteBerlin to Munich
Date FlownApril 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
6/10

"crew was very friendly"

(Switzerland)

Verified Review | Berlin TXL to Frankfurt. Boarding was smooth and the crew was very friendly and caring from the beginning. We were handed some cookies upon boarding. But when I reached my seat, it was full of crumbs, quite disgusting. The other seats around me looked fine but such a thing makes a bad first impression. On the upside, the seat itself was very comfortable and there was more than enough leg room for me (186 cm). There were drinks served during the flight but nothing to eat apart from the cookies we got when boarding.
AircraftA321
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBerlin TXL to Frankfurt
Date FlownJuly 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"On-board service acceptable"

(Brazil)

Verified Review | Flew Marseille to Prague via Munich. 2 short flights. However E195 offers a great comfort (2x2) good pitch, better than many B737/A320. On the contrary CRJ900, is outdated, and sensation is unpleasant. Anyway staff pleasant everywhere, aircrafts very clean. On-board service acceptable. It is pleasant to write a review which has no complaints.
AircraftE195/CRJ900
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteMarseille to Prague via Munich
Date FlownAugust 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
6/10

"not a premium airline anymore"

(Germany)

Verified Review | No coffee at gate (has been cancelled to reduce costs), no newspapers anymore (costs), outside position (costs), late (to narrow flight schedule). Seats are ok and staff are usually friendly, also lounge in Dresden is ok, but it is not a premium airline anymore!
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteDresden to Frankfurt
Date FlownAugust 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
8/10

"had a very pleasant experience"

(United Kingdom)

Verified Review | Flew from Munich to London Heathrow. Lufthansa is maintaining its class as a top-level airline in Europe. I had a very pleasant experience with excellent ground and in-flight service, food, timely departure and arrival and, of course, great staff. For a short haul flight, all I expect is efficiency and Lufthansa clearly meets modern traveler's expectations.
AircraftA320
Type Of TravellerCouple Leisure
Seat TypeFirst Class
RouteMunich to London Heathrow
Date FlownJanuary 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"I like Lufthansa"

(Hungary)

Verified Review | I flew from Budapest to Göteborg via Munich. The boarding was fast and the airplane was very clean. The catering was fast and effective (at morning we got an apple strudel, at lunch time a sandwich with cheese). The cabin crew was pleasant and very helpful. During the descending to Göteborg we had a very hard turbulance but the pilots controlled that very professionally. I like Lufthansa.
AircraftA320 / A319
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBudapest to Gothenburg via Munich
Date FlownJune 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes