Jetstar Airways

11 April 2015 Departed HCM to Da Nang. The bus to the aircraft was full but plenty of wiggle room. The aircraft departed on-time everything worked and the crew was friendly and helpful. I was seated in the emergency exit room and it was great with plenty of leg room. Great price appeox. $41 USD. Next trip with them is 15 April from Da Nang to Hanoi. Will post results.

I booked a return ticket from Adelaide to Sydney. Flight delayed nine hours. Check in took two hours and the staff were rude and unprofessional (one was even eating lunch while checking people in). Plane was not cleaned before departure - the dirtiest plane I've seen. Then the flight attendant failed to notice that the pax in front of me had his seat reclined before departure was left there for take off and for landing. No apologies - nothing. Never again. Very disappointing.

We flew Tulla to Bali and return the new 787 is a nice aircraft seats were good. We paid a lot of money for these flights due to school holidays and Easter ($2487 for two adults). To say they give you nothing other than your seat is very true you pay for everything else!! A pillow and blanket is $10!! I purchased meals online prior to trip which cost another $60 and for movies each way another $40. Luggage took over 45 minutes to be unloaded when we returned to Melb. Would not fly with them again unless it was very cheap just like their service. Can't believe Qantas own this very budget airline. Hate to say this but next time it will be with Garuda who supply a full service.

I was excited to fly on Jetstar from SYD to HNL 787 but I didn't expect attitude from the attendants. There was a feeling from them that we are better than you are. A no frills airline should still staff it's planes with attendants that serve with dignity and grace. I felt that almost each time I addressed an employee the response was that I was being talked down to. I got that feeling and deplaned with disappointment.

I booked a flight from Bali to Melbourne with a stopover at Darwin. The return flight was delayed by 3 hours thus I would miss my connecting flight in Darwin. At the airport they refused to tell me what replacement flight would be available. They gave me a number to call which was invalid. Had to call the Australian customer service and they kept insisting that I somehow get through immigration in 15 minutes to catch the connecting flight and they couldn't give me a replacement or to talk to the staff at the airport (there is no Jetstar staff at Bali airport just some other company staff that issues the boarding passes). After all the trouble they put me on a flight to Sydney which would connect to Melbourne but I had to spend 9 hours at Bali airport and miss work. If anyone wants to get anywhere on time and without any hassle then definitely avoid Jetstar.

Early morning flight JQ823 March 4th was our first trip with Jetstar to Sydney. Check in was very quick and easy we have web checked in so just baggage drop and pick up the boarding passes. We were there nice and early to make sure we were on our flight. Boarding was on time and it was quick and efficient. Plane was nice and clean looked quite new. Seating is what I expected nice leg room and comfortable also. I was a little disappointed when it came to the prices of food. It was like $10 for a pie and drink. Drink at $3.50 was a bit pricey maybe $2.50 would have been acceptable but this is what you get for a low cost airline. We arrived in Sydney on time. Boarding off the aircraft was quick and efficient. No complaints on this leg and pick up of luggage as expected.

Cheap and nasty sums up this airline. Flew Denpasar to Adelaide and as soon as I joined the check-in lines I was glad I'd booked my return trip on Virgin Australia. Queues at check-in were horrendous and the Melbourne flight had been cancelled so many of that flight's passengers were shifted onto the Adelaide flight. On board people can't pay cash for food and drink which seems ridiculous especially if they aim to save time. I was sat in the middle of the plane and they took over an hour to reach me and by the time they got to me they'd run out. When I asked for a fourth beer they stopped serving me because I'd "had enough" which is ridiculous given a) I was paying for it b) even a teetotaler wouldn't get intoxicated on four small cans of beer and c) their service had been lousy. If I go back to Adelaide next year I think I'll pay a premium to go with Singapore Airlines from Surabaya where I live even if I do have to backtrack and add 2 hours onto my journey because one doesn't get all these annoyances on full-service airlines that you get on these budget carriers.

I flew from Sydney to Bali. The seats are uncomfortable the inflight entertainment screen was too close and of a poor selection the seating / leg room was uncomfortably small (I am only 62 kgs and 1.67 tall ). On flight back from Bali to Sydney the air con was blowing icy cold air onto my neck and when I requested a blanket I was told that I did not choose the "pamper Pack" at $10 I did not want pampering but just protect myself from this cold blast. Too much take and no give with this airline. The cabin crew were not accommodating at all. I do fly to Bali once or twice a year and this was my first JetStar flight to that destination never again. They are ok for short flights within Australia but do not have the class for passengers to endure a longer trip.

I flew to Bali from Sydney for $88 on 23 April 2015. The flight left 10 minutes late and arrived 33 minutes early. The plane was the new Boeing Dreamliner and I managed to secure a window seat without paying extra. This new plane had sufficient leg room and seat width for me. I am 178 cm tall and weigh 96 kg. The earphones plug into the back of the headrest in front of you. There is also a USB socket next to the earphones jack. The windows of this plane darken gradually but there is a button underneath the window to lighten them. For the first time the Jetstar ground staff did not ask to see a ticket out of Indonesia even though I was not flying out of Indonesia with Jetstar. I only took a cabin bag which weighed 9.7 kg. The Jetstar ground staff let the bag through as I had purchased the ticket in October. Nowadays Jetstar only allows a maximum of 7 kg for cabin luggage. Onboard I purchased a red wine cheese and crackers package for $A10. Overall a very pleasant flight.

I have just traveled Jetstar return Perth to Cairns Australia. Even for a sometimes cheap airline the planes are made for cheap travel. The seats are very thin hard plastic uncomfortable extremely close together made for short trips within Asia not the long legged Australians. The magazine holder has been shifted to the top of the seat to allow closer seats so expect a knee in the back the whole trip. The service was on a par with the planes very poor even by Qantas standards abrupt messy rushed food stale and poor quality.