Jetstar Airways

Melbourne via Gold Coast to Narita. 29th March. Departed Melb at 6.10am and had a four hour wait at Coolangatta airport. Attempted to change the domestic flight to the day before but was told "this flight is booked as a single booking and can't be changed". So we assumed our luggage would be checked through from Melb. No had to collect luggage and check in again. Not a big deal but we fail to see why we could not change our domestic flight. The flights were good. Gold Coast to Narita was flight was excellent. The crew was excellent. Very attentive always had a smile. When you fly with a happy crew it does make a difference. Food and beverages were of a good standard. Flying on the 787 was fantastic. The only real negative is no priority luggage collection for Business Class. Can't be that difficult to do.

SYD-MEL return into Avalon and out of Tullamarine. Jetstar do what they say on the box. I didn't expect a full service IFE or the best legroom on an A320. I hoped for on-time performance no cancellations a professional crew and they delivered. First flight was punctual the second experienced a weather-related delay that was handled well both before and during the flight with regular announcements. For the fare I was very satisfied and would use JQ again.

Flew SIN to PER last week. As it was an evening flight we checked the Jetstar website throughout the day to ensure that our flight was not delayed before heading to the airport. On arrival at 3.30pm we were told the flight had been delayed until 4.00am. The reason was fog over Perth however we watched as other reputable airlines departed as scheduled. We were each given 'meal' vouchers which turned out to be to the value of approx. $7.15 - not enough to purchase a meal from any of the airport vendors. When we approached Jetstar for further compensation they did not provide any. We were forced to spend 12 hours waiting in Changi airport watching time pass. When the flight eventually did depart (after 4am following a long delay on the Tarmac) we were then brought the dinner meals that had been pre-purchased when we believed we would be flying out in the evening! Not being interested in eating dinner at 6.30am this was further money wasted. The small amount of money saved by booking this budget airline was not in the slightest bit worthwhile and I would never fly with Jetstar again.

Jetstar "Star Class" is not worth it. Flew to Honolulu with Jetstar for holidays the tickets were not cheap but I think it was more premium economy at business class prices. No priority boarding. No priority baggage first off and last to get baggage. The all Thai cabin crew did not seem to have been well trained they were very friendly but the service was slow and haphazard. Some meals came out fast others really slow to arrive dessert of ice cream was liquid when it finally arrived. Food would be classed as average for economy on most airlines definately not what I would call "business class". Seats were not that comfortable and had lacked in legroom the seat in front hit my knees when reclined. Inflight entertainment of iPad took an hour to come out after departure and there was no place to hang it it was in my lap while I ate meal over the top of it. Not exactly classy. It was three times the price of an economy ticket and definitely not worth it. I am one very unhappy customer and will never fly Jetstar again.

Jetstar are the worst company I have flown with. We are on our honeymoon in Vietnam and I decided to book with Jetstar Pacific because I viewed them as a more reliable alternative to the other economy airlines in the region and also because of the flight times. However they have been completely disastrous changing the days and times of all our flights (some on multiple occasions) up to 2 days before the flight. This has meant we have had to completely change plans cancelling hotel bookings as well as all the stress that goes with it. I will never fly with them again.

ADL-DPS-MEL. Bought Jetstar tickets through Qantas as it was seemingly the only way to get sensible domestic connection from CBR. Price was nothing special. Bags were bang on 20kg if not a whisker over but a blind eye was shown which was a relief. They didn't weigh hand luggage at the gate. ADL-DPS sector was on a domestic A320 which was old dirty and the magazines in our seats were all torn. The seats were either developed by a bus builder or just stuffed judging by our numb behinds for the 5-hour flight. Crew fine and I gather ADL based. Disappointingly half the menu was unavailable as tragic as the choices are - they really aren't trying it really is lowest common denominator and undrinkable wine. DPS-MEL sector was on new B787 with Australian pilots but all Thai flight attendants. New Denpasar Airport is excellent very efficient even if the air con is a bit changeable. You can buy duty free (unlike other ports in Asia on flights to Aus?) which is bagged and given to you at the gate. First time on 787 and the big windows and nicer cabin humidity/pressure seemed to make a difference. I got a good sleep couldn't complain too much about seat or pitch. I would do short haul 787 with Jetstar for the right price I again but keep my underlying disdain for this business model and airline.

Recently spent a week in Tasmania and traveled to and from Hobart on Jetstar Australia. I have to put my hand up and admit that my wife and I have only traveled with Jetstar once some years ago. From the outset (booking your tickets) the experience was horrendous with each separate step being asked if we wish to purchase an add on. And the number of times where we were reminded that carry on luggage that breached the weight limits (which apparently have recently been reduced) would be severely penalised and baggage placed in the hold. On our flight to Hobart passengers were called to board the aircraft then spent 20 minutes in a holding pen waiting to board. The flight left 20 minutes late. On our return journey from Hobart we arrived at the recommended 60 minutes before departure time to be told that the plane had been delayed and would be an hour late arriving which eventuality extended to two hours late arriving and departing. The cabin crew were actually OK. Not overly friendly but courteous and attentive. Overall our latest experience with Jetstar was not one that I don't intend to repeat too soon. I will pay extra for a full service airline.

Jetstar canceled my flight from Melbourne to Newcastle Sun 19/04 because "Melbourne Airport required maintenance on the plane". Jetstar could not get us on a flight today but they say tomorrow Monday. I'm waiting and hoping for no more nasty surprises.

Recently flew to Wellington from Auckland. The first thing I noticed was the metal bar sticking into my back from inside the seat. This made the flight a bit unpleasant during takeoff turbulence and landing. Cabin crew were very good. They let us view the flight deck after we had stopped at the gate. I'll give jetstar that their prices a very low compared to their only competition Air NZ. Would recommend jetstar for domestic flights but maybe not for International (on A320). If you like a nice seat that you can sit back and relax in then Jetstar might not be for you.

11 April 2015 Departed HCM to Da Nang. The bus to the aircraft was full but plenty of wiggle room. The aircraft departed on-time everything worked and the crew was friendly and helpful. I was seated in the emergency exit room and it was great with plenty of leg room. Great price appeox. $41 USD. Next trip with them is 15 April from Da Nang to Hanoi. Will post results.