Jetstar Airways

Appalling. Unreliable. Outward flight delayed. Plane not clean. Rubbish lolly wrappers under seat in front. Return flight cancellation announced on almost indecipherable loudspeaker only 10 mins before boarding time then flashed up on screen at Boarding Gate. Such late notice (none received by SMS) left many stranded and those with already checked in baggage unable to transfer to another airline in time. We were forced to sit at airport an additional 4 hours to be seated on their next plane. Staff claimed Captain had called in sick. Surely there are procedures in place for crew to be obliged to give more notice so standby crew if they have such a thing can be called in. To cap it off purported staff shortage on arrival at Tullamarine meant a further delay as cabin crew unable to open doors to allow already disgruntled passengers to disembark. No apologies. Not even an offer of a complimentary tea coffee or water in flight for those affected. Very bad PR. Don't try to speak to Senior Management about your experience or have them contact you - Jetstar claim they have no direct line. First and last time we travel with this airline. Booked through Qantas who code share. Have travelled other Qantas code share internationally on several occasions and never had an issue. Jetstar is low budget low everything. Never again never.

Hobart-Melbourne on an A320. I used Qantas Frequent Flyer points for this flight and couldn't check in online beforehand either on the Qantas or Jetstar websites. The flight was smooth and the service was efficient. However the seating was much tighter than on the Virgin E190 I had used a few days earlier. A kid behind me kept kicking the seat. This wasn't Jetstar's fault but the seat felt very thin and I felt every kick!

I have used Jetstar twice in the last year. Once from Melb to Bris and a few days ago Melb to Hobart. I find the flight staff to be extremely friendly and helpful with all aspects of flying. On the way to Hobart we had a very friendly air hostess and when she learnt it was my youngest boy's first time on a plane she said she may have a surprise for them and she left for a few minutes and upon her return explained we could go into the cockpit and meet the pilots and let the boys have a look around when we touch down. So friendly and the boys loved seeing inside the pilots world. Being a person who fears flying both trips were smooth and hassle free. I'm not a small lady but I found the seats comfy enough. No frills but all you need for short flights.

We recently flew Jetstar Auckland to Gold Coast and had not one issue with them. We left on time check in was quick and easy the flight staff were efficient and friendly and helpful. The seat was comfortable enough for a short flight and we landed early. To be honest it was one of the better flights I have been on. I was pleasantly surprised after reading other reviews. Will fly with them again.

We flew from Sydney to Cairns return and I have to say it was as good a flight as we have been on with any other airline. The service at the airports was good same as you would expect from any other airline. The flight attendants on the plane were extremely helpful and very nice. We paid extra for the exit row seats and had plenty of legroom as my husband is 6 foot tall so was happy to pay considering we were still saving on the cost of other airlines. The seats we had were airplane comfortable same as any other airline. Yes they didn't have food or entertainment however it's a 3 hour domestic flight so we just took out own food and put some movies on the tablet to watch together. It was a perfectly good flight with great service. No problems with them at all and would definitely fly with them again.

MEL-BKK in economy on B787. Sort of your typical Jetstar experience. Cramped cabin little leg room nickel and dimed for everything. Add to this the fact that the in seat power and overhead reading light wasn't working (despite a few reset attempts) and it added up to a fairly unremarkable experience. Jetstar has also changed their check in for international flights at MEL adding slick new kiosks which generate boarding passes and baggage tags. All well and good however there is no longer a separate queue for online check ins necessitating a long wait in the single check in queue. Absolutely no value to a customer to check in online now - don't waste your time. Mostly Thai-based crew was pleasant and efficient and the flight was about 30 minutes early into BKK so that made up for the deficiencies I suppose.

We travelled to Adelaide from Darwin in Dec and the seats were so uncomfortable it took two days for the pain to leave not only was there not sufficient room in the seating but the seats were as hard as rock. All Qantas flights booked out for months so no way of getting to Adelaide. I will never fly with this airline again. Lift your game Jetstar.

Have flown with Jetstar Perth to Bali return 3 times in the last two years and Perth to Vietnam return once. All I can say is congrats to Jetstar the service on board and at the terminal is first class. With the number of flights out of Perth daily especially to Bali why o why is Jetstar not flying the Boeing 787 out of Perth. Qantas fly internationally out of Perth.

Perth to Singapore. Nothing special but this what you expect flying with budget airliners. Returning we were scheduled to fly from Singapore to Jetstar on the 2.20am flight. On arrival we saw that the flight was listed as 'cancelled'. We proceeded to speak with ground staff who vehemently denied any knowledge of flight cancellation and to their understanding the flight was still scheduled for departure as planned. We proceeded to check in and entered the departure gates. 2 hours prior to departure announced that the boarding gate had been changed. We went to this new arbitrary gate number but there was no boarding or ground staff in the vicinity. We waited patiently for 1.5 hrs 20 minutes prior to scheduled departure another passenger arrived to inform us he had confirmation that the flight had been cancelled. We were left to seek out the Jetstar information counter at which point the counter manned by 2 young and inexperienced staff members was swarmed by hundreds of passengers both from the cancelled flight as well as passengers from other flights seeking out their departure tickets. It was 2 hours before we were able to speak with a Jetstar ground staff who informed us 'they would place us on the next available flight - which could possibly be the flight on the following day or even a few days down the road if a seat could not be secured.' When asked about how passengers could go about making claims or trying to find alternative flights out of Singapore Jetstar staff could only offer a measly piece of photocopied information sheet explaining that the flight was cancelled and that should passengers choose to find their own alternative flight carrier that this would mean Jetstar bears no responsibility in fully refunding claims.

Tokyo - Melbourne 21 February. A very pleasant flight. The staff were most helpful and friendly. The food was very tasteful and plentiful as well. I was also very impressed by the quality of the wines served. There was one hitch though the coffee served was cold. The IFE could have had a more extensive selection of movies and music. The seat was nothing like the normal business class flat beds but was fine for a daytime flight. Overall I was impressed.