Jetstar Airways

My 70 year old mother flew Jetstar from Hobart to Melbourne and was targeted to weigh her baggage (very small suitcase + handbag) and when it was just over the 10kg limit was told to pay the $70 or leave things behind! No empathy no consideration blunt and rude. Whilst it is ridiculous that you have to weigh both your suitcase and handbag the exorbitant fee and accompanying rude treatment is even worse. The cost for baggage is $10 if you pay prior and $70 if they target you on the day. How they can justify charging 7 times the standard fee? I will never book anyone on Jetstar ever again. Fly at your peril.

SIN-SUB-SIN with Jetstar's ValueAir A320 on 2 and 5 Nov '13. Checked in at Changi and Juanda airports were quick since I didn't have any check-in luggage. Furthermore I arrived early so the queue wasn't long. Both flights departed slightly late but arrived on time. I bought neither the foods nor the drinks during the 2.15 hours of flight so I can't comment on that. The crews were ok. Information about the destination was given by the captain just before landing which is standard for any flight. To sum it up it was a quick hassle free flights.

Was on service from AKL to CHC with Jetstar. The flight was on time check-in was smooth (SMS boarding pass was a smart choice). Attendants were nice helpful though the flight was literally full. Cannot review the food and entertainment in details as they were not included in the price. For a budget airline it was quite good and enjoyable for me.

Flew Melbourne to Bali in business class old plane before they introduce the new planes on the route. Food and drinks were excellent and better than the Qantas domestic offering however please don't scrimp on a proper desert. The current inflight entertainment was limited and I put it away once I looked at the content hopefully new planes have something better. Service was great from the Aussie and Thai crew.

Normally reliable however do not use Jetstar to fly to Bali from Darwin. On two occasions the flight has either been extremely delayed or in this case cancelled. There was little communication with passengers the board just switched to a different time which happened to be 5 hours later. All we got was a $50 off our next flight voucher which expires by end of the year.

Flew Melbourne to Christchurch and was a horrific experience. Leg room sufficient for people no taller than 5 1/2 foot. Fight was delayed and to top it off I landed in Christchurch 3 days ago yet my luggage still hasn't arrived. Any attempt to deal with their customer services was painful. Don't fly Jetstar unless you want sore legs and a nightmare experience.

A recent flight from Auckland to Queenstown with Jetstar was much better than expected. My husband and I were at the airport 2 hours before departure and there was no queue at the check-in desks so we didn't bother with the self-check-in kiosks and went straight to the counter. The check-in agent was all smiles checked in our bags handed us our boarding passes and wished us a pleasant journey. 30 minutes before departure we went though security where there were again no queues and the security agent could not have been more pleasant and even cracked a joke! The flight boarded on time with smiling flight attendants at the gate and at the aircraft door. The cabin of the A320 was clean bright and looked relatively new. We had paid a few extra dollars for extra leg room seats and had plenty of room in the exit row. The flight left on time and it didn't take long for the FAs to get the trolley out. We enjoyed a wine with cheese and biscuits for $10 whilst marvelling at the view below. Throughout the 1hr 45min flight the FAs were friendly down to earth and professional and instead of hiding after service were present throughout and happy to engage in conversation with passengers. We landed in Queenstown exactly on time our luggage was on the belt within 10 minutes and we were in a cab less than 5 minutes later. We were delightfully surprised!

AVV-SYD-AVV. Great trip. The plane was new seats clean and flight left on time. Food options were good. Crew were very professional. Quick to board check-in and deplane. Overall great trip and I will fly Jetstar again. Fares were only $35.

I will never fly Jetstar again. Our seats tray tables and magazine section were filthy the magazine actually had chewing gum stuck to it the window was filthy. An hour leaving Perth and 1/2 an hour circling Bali. Yes I can wait 3.5 hours for food no issue at a 10.05am departure time. The flight home a 10.45pm departure from Denpasar: keep in mind that there is no food at the new airport (except chips sausages) when you've arrived the required 3 hours prior and then boarded a plane which will arrive Perth at 2am people need to eat. We were in row 10 by the time food arrived there was none left so they offered us a hot meal I don't mind paying but first you need to have food and secondly it needs to be edible. So I paid $35 for 2 meals we couldn't eat and 2 bottles of water.

SIN-DAR. Fairly good flight. I had an exit seat for no charge. Had to buy food and rent an iPad which was another $30 but I wasn't bothered as it was a 4hr flight. Staff were good at check in and actually called me to check in early on the tanoy. I had a bike with me too which arrived safe and sound. Seats are pretty good overall good value for money but the food and drink is expensive! I would rather fly with Virgin Australia as they seem to be around the same price and the food and extra luggage is cheaper.