Jetstar Airways

My flight to Tokyo from MNL Jan 6 was canceled due to hydraulic problem as mentioned by the captain when we are already onboard the plane. They said we will be delayed for an hour but eventually it was canceled and rescheduled the next day. Jetstar accommodated all pax in a five star hotel with free meals so for a budget airline it was very good.

In my trip to Japan I decided to fly back to Tokyo from Osaka on Jetstar Japan. Staff at the check-in counter were helpful and friendly. The flight however was delayed for about 20-30 minutes but without any announcement. It was generally good for a short-haul flight domestically in Japan.

Flew Sydney to Hobart for a Christmas break. Flights were cheap to buy and they turned out to both be on time so no complaints. Legroom is a bit cramped but for a two hour flight it's reasonable.

Flew JQ944 from Melbourne to Cairns then onto Osaka (JQ15 Business class) then Osaka to Fukuoka the next day. Returned on 6th January Fukuoka to Osaka (GK550) then Osaka to Cairns (JQ16 Business Class) Cairns to Melbourne (JQ947). The Japanese legs were fine as was the outbound flights to Japan. Though the return flight from Osaka was average. They forgot my sons meal during dinner service (I had to ask them for it) they did apologise though he ordered chicken and got beef and I said nothing as I figured it was all to much trouble for them. Then the girl going through the cabin offering desert tea and coffee missed us completely. Once again I had to ask. The fight from Cairns started good with a very helpful girl at the counter. Some of the crew were terrible. Then a rather rude women on the crew ordering people to sit down marching up and down the plane and the two crew members sitting down the back during the whole trip gossiping in loud voices. As an Australian it was embarrassing. As a regular flyer I've got to say the service is pretty average and it really is hit or miss. Some staff members are very good while some are woeful. But I guess you pay for what you get.

Flew JQ91 ADL-DRW on 25th Dec 2013 and returned on JQ92 DRW-ADL on 29th Dec 2013. Both flights were on time and seats were fine. Entertainment and food were ok - you have to pay for it but for the 3.5 hour flight it is worth it. What really impressed me was the cabin staff especially from DRW to ADL. Our cabin manager was the best I have experienced. Nothing was too much trouble. I have found Jetstar hit and miss in the past. Sydney and Melbourne based crew are generally lifeless and disinterested however Darwin based crew are excellent.

Travelled with Jetstar to Phuket because they flew direct. They were not cheaper than other airlines available at the time just the flight times were good. Everything on this flight came with an extra cost. Food drinks entertainment and even a blanket for our daughter who was feeling cold came at an additional cost. I think Jetstar have poor service and are a rip off. I will not fly again or recommend this airline to others.

Flew JQ269 AKL-WLG 15 Nov 2013 returned JQ268 WLG-AKL 17 Nov 2013. Cost was $120 return for 2 incl credit card charge. Both flights on time or a little early crew good and efficient plane (A320) clean. In Aus JQ may be hard work but in NZ they seem fine but you must check in on time and be at the gate in plenty of time. We pushed back 10 mins before due time from AKL and from WLG 5 mins ahead of time. I've no issues with them locally and they give Air NZ much needed competition. Compare the rates on the main trunk (AKL-WLG-CHC-ZQN/DUD with provincial eg ROT-CHC that doesn't have competition. Food and beverages and IFE are both extras. We didn't use either but it looked ok. In summary the perfect bus ride on time safe clean and cheap.

Sydney-Hobart return - you get what you pay for although with all the add-ons the Jetstar fare isn't any cheaper really than QF or Virgin. The seating is cramped the aircraft was grubby inside tray table had sticky marks on it and the inflight magazines were quite grubby. We were two and a half hours late leaving Hobart with very short notice of delay which meant we had given up our hotel room only to spent mindless hours sitting around Hobart airport. Certainly won't use Jetstar again.

OOL-SYD. Booked the 16.00 flight to find when I got to the airport that it was cancelled and I had been moved to the 19.20 flight! Not very helpful with infants. Crew acted like they didn't want to even be there. Food was overpriced and I knew that from my flight there so bought food at the airport for less then half the price. No entertainment offered onboard. Bring your own entertainment. Seat was very uncomfortable. Arrived at 22.00 and airport closing. No staff there to help us. Bags didn't turn up on carousel told our luggage would come with Qantas tomorrow afternoon!

Jetstar are in the habit of cancelling flights with little notification time (45mins before flight time via an email) and then abandoning passengers after transferring them to closed airports. Ground staff less than helpful and claimed that this type of service is to be expected from budget carriers. They appear to be over-anticipating passenger demand on some routes and when supply outstrips demand simply cancelling flights and disrupting passengers by either flying them the next day or transferring them to flights to other airports on sister airlines and bussing passengers to their original destination. Totally unacceptable when travelling with children and being left outside a locked airport terminal after an hour long bus transfer at 1.00am.