Jetstar Airways

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1299 reviews
4/10
3 star Skytrax Rating
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Jetstar Airways customer review

(Australia)

Sunshine Coast to Sydney. Problem with plane while taxiing. Delayed 3 hours. Later flight cancelled. No voucher or compensation. We have no choice at this airport and flights are always delayed or cancelled. Terrible timetabling for business people traveling to Sydney Melbourne. Totally sick of this non service.
Seat TypeEconomy Class
Seat Comfort N/A
Cabin Staff Service N/A
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
no
na

Jetstar Airways customer review

(Australia)

I have used Jetstar 3 times in the past two weeks coming and going Sydney to Melbourne and every time they have had delays ranging from 15 minutes to an hour. Tonight my flight Melbourne to Sydney was delayed by an hour and the boarding gate area at Melbourne airport was chaotic hot (no aircon) smelly and didn't have enough seats for passengers so people were sitting on the ground. Reminded me of Bombay airport in the early 80's. More often than not you hear of overbooked passengers from Qantas being transferred to a Jetstar flight but you are never offered a seat on a Qantas flight if you booked through Jetstar and there is a delay. I keep being seduced by the cheaper ticket but really it's just not worth the stress of always running late or having to wait for extended periods in D grade boarding gates. Sorry Jetstar won't be flying with you again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Jetstar Airways customer review

(Australia)

Hobart to Melbourne JQ714. Supposed to travel 17 October at 2240. Booked our seats about 10 days before travel ($10 fee) and got a printout. Made the mistake of not checking in when we arrived thinking the seat booking was sufficient. So after waiting 2.5 hours to board we discovered that we did need boarding cards. The supervisor then told us it was too late numbers/names had gone to the Captain and there was nothing he could do - catch the next flight in the morning. Where do we stay? Shrug. Sent us to the Jetstar desk to register for the flight and we were told we had to pay $150 late booking fee! Asked the supervisor if he could waive the fee as we had no choice but to book late. "No can't do that." Airport closing soon - see you later. No attempt to help or suggest any > accommodation or anything. Found some nice people who helped us find a hotel close by - $189: not much sleep. My question is: why if we've booked and the supervisor goes through the list to make up a manifest can they not make an announcement to check if people who've booked and paid for seats are in the transit lounge? Apparently with online booking this mistake does happen from time to time. Secondly why is it so hard to just call up the Captain and request the addition of 2 more passengers - who already have booked seats? It's called 'Customer Care'. Jetstar clearly don't know what that is.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
no
na

Jetstar Airways customer review

(Australia)

Refused boarding on Jetstar because I was 3.5 minutes late for check in with only hand luggage. Ticket bought through Qantas but it turns out you can't check in to a Jetstar flight using the Qantas website. No redirection to Jetstar website no assistance on the phone. Stuck overnight in Hobart without even a toothbrush. No attempt to try and get me on the plane. Boarding then called 5 minutes after I arrived at check in desk. Charged $100 'late' fee and then travelled the following day in row 31 with no window.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment 12345
Value For Money 12345
no
3/10

Jetstar Airways customer review

(Australia)

SIN-MEL Star Class (Business). Really disappointing; crew chatted loudly on this overnight flight. I went and spoke to them as they'd woken my son - ignored me and went back to joking and laughing loudly. Breakfast not offered and 90 minutes from MEL was "too close" for them to offer even coffee! No eye contact from crew upon boarding or leaving the aircraft. The most personally disconnected flight I've ever taken. The entirely foreign crew may have culturally contributed to this.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
na

Jetstar Airways customer review

(Australia)

It began in Vietnam in Da Nang. I went online to see the flight status and it was unavailable. We called through and found the flight that was scheduled for a 5.15 pm departure had been delayed. Because the status was unavailable online we were not able to book a late checkout with our hotel. We made our way to Da Nang airport booked a single room so we could have somewhere to wait until 10pm for our re-scheduled check-in for a 12.50am flight. Arrived at the airport at 10pm to find it was not flying until after 2.00 am the plane arrived around 2.45 we arrived in Saigon just before 3.45pm. The flight crew looked exhausted and their safety demonstration was poorly demonstrated. The food was inedible and the captain made no attempt to communicate with the passengers regarding the delay. This was the worst flight experience I have had and the first time with JetStar.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
no
8/10

Jetstar Airways customer review

(United Kingdom)

DRW-SIN. I was sceptical at first but was presently surprised. Check in took some time but I was offered an exit seat without asking and being 6'5 this was very welcome. Staff were friendly plane was generally clean and ok seats weren't great but ok for a 4hr flight. Was a bit annoyed I had to pay for food but it wasn't that expensive and was good quality. Hired an iPad for $12AUD too which had plenty of stuff on to watch. Returning with them in a few weeks and look forward to it.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
3/10

Jetstar Airways customer review

(Australia)

Flew with Jetstar from MEL to BNE using a price match fare which was booked quickly by the polite Jetstar agent over the phone. Ground staff at MEL airport were polite and assisted with checking our two bags (under my name) onto the flight. The flight attendants boarding the flight at the gate were extremely rude yelling at passengers to move forward in the long queue. Once onboard the service was better and the crew were quite friendly at times offering to retrieve bags from the overhead compartment. One of my bags didn't arrive in Brisbane - which is curious because it was checked in at the same time as the other bag. I was told that it didn't make it onto the flight and that they would only be able to send it by courier the next day. Overall you get what you pay for but I wouldn't travel with Jetstar on a flight longer than 2.5 hours.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
no
2/10

Jetstar Airways customer review

(Australia)

Unfortunately I travelled with Jetstar over the long weekend as it was cheaper than other airlines. It was ridiculous - so chaotic unorganised and there were no staff at any of the gates. Firstly my online check-in was not working so I called their help desk and the lady on the phone was not even listening to what I was saying. On my return flight there was no identification of the flight number or time at the gate gate changes over the speaker that were incorrect nor any staff there to help with any queries. Both flights were extremely delayed and the flight crew were not helpful. Bags were moved by the flight crew and they did not inform the passengers. It took over 35 minutes to board the plane. The most annoying part about the whole thing was that the lines to board were crazy - we were told to line up once we were all lined up and waiting in line they decided to change the way in which to board to seat 19-37 first. On both my flights the flight hostesses were rude very unhelpful and kept hitting the back of my seat without apologising. I would never fly Jetstar again it was an awful experience. It was not smooth easy or stress free. My flight outbound had a huge delay - 1.5 hours and I was not informed by sms nor email or a phone call.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
no
2/10

Jetstar Airways customer review

(Australia)

On JQ816 from Sydney to Brisbane. Tried to check in at the computers but could not do so because I was mistaking an I for 1. Went to one of their charming ground staff to enquire why I had no luck checking in. If looks could kill she looked at me and said "can't you see I am dealing with someone else" and then barked at me to see the service desk. I then got check in ticks and the computer decide to sit my two children away from me. Looking forward to the rest of the trip with JetStar.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no