Jetstar Airways

I flew from Melbourne to Phuket on the new Dreamliner Star Class. The business class on the 787 is the exact seats on the Qantas A380 Premium Economy and the food of Qantas Domestic Business Class but better! The food was fantastic and the entertainment was good. Since I'm a Qantas Club member I got lounge access at both Ports so no Max Bundle needed. I was travelling with my wife and child. The overall price for all 3 of us return was only $3700! Because we needed baggage we needed to select the max bundle in economy and that added up to $4100. I couldn't believe that I was flying business class cheaper. Flight was good and the Australian Singaporean and Thai crew were excellent! One thing was that the boarding was from the front door so all the economy passengers were just looking at us like 'why would you pay that money?'

Recently flown with Jetstar to a number of destinations and can only offer praise for the ground staff and flight crew. I require special assistance and they made sure I received all the help I needed were friendly and efficient. The flight experience was a pleasure. The only drawback with Jetstar is the add-ons when you purchase your ticket. Add on baggage. Add on insurance. Add on donation. Add on seating allocation. Add on forward seats. Add on extra leg room. Add on carbon offset. And the worst is the booking fee they slug you with at the end which can be up to or more than $34. Ouch! Overall I would recommend Jetstar on the basis of good service for short haul flights. Just watch out for those extras.

Jetstar positions itself as a discount airline in Asia. I would rate this airline as the worst in the world. The service is pathetic. Check-in slow. Every time I have flown the flight has been late. Today the flight is 7 hours late. There is no recognition of Qantas platinum frequent flier status at check-in. No priority baggage. Extra fees for seat selection and charges for bags. If I had been on any other airline I would have received at least some courtesies as a frequent customer. I have been trying to upgrade my Tokyo to Melbourne flight for two months. I booked through Qantas. When trying to upgrade Jestar says you need Qantas to upgrade the flight. But Qantas says they cannot access Jetstar a system because it's a different airline - so upgrade with jetstar. On the flight the entertainment system is very poor. The food awful. I flew business class from Melbourne to Bangkok. The food was terrible. My seat would not recline properly. In truth - it's like flying a 1980s business class seat. And the planes feel about the same.

Sydney-Darwin red eye flight. Paid for exit row seats which were worth it for the extra leg room. Staff were kind and the flight landed on time so no complaints aside from the annoyance that the head rests aren't adjustable.

Sydney to Honolulu in business class on A330. Check in was quick and efficient although disappointed no priority baggage for business. We didn't take the upsell option with Qantas lounge access as gold Qantas FF so had access in any case. Product is closer to premium economy as is price and evaluation should consider this as noted many otter compare to full service airlines business products. The seat was ok comfortable but any overnight flight will always be hard. Perhaps better quality pillow and blankets would help. Food was good soy glazed chicken with noodles and vegetables. Chicken very tender and noodles more tasty than they looked. Vegetables were overlooked. Standout was cherry tomato and basil soup. What I liked was they took food and drink order before take off so getting drink after seatbelt sign off pretty quick. Crew very friendly especially cabin manager. Nice wine selection. Price difference between Jetstar and Qantas whose business product on 767 for route closer to domestic mean Jetstar very good option. IFE options poor bring own iPad.

Returned from Hobart Sunday 6/7 on the 10.30am flight. Stood in a queue for more than 50 minutes to get bags checked in. This is very poor service Jetstar.

JQ 29 MEL-BKK on B787. First trip on the 'Dreamliner' which might as well be named 'Nightmareliner'. I found nothing particularly unique about the plane other that it is new and in good condition an uptick from Jetstar's A330 which are generally appalling. I found the seats and aisles to be tight. Quite a bit of bumping as people walked up and down aisles. Seat quality dubious as the guy in back of me kept 'kneeing' me the entire flight - suggestive of a poor quality seat itself. The IFE looks promising but is actually quite limited and in typical Jetstar manner you pay for it. The 'mood lighting' and large windows were largely irrelevant and made no difference to the flight quality so much ado about nothing. There is also some serious 'disinformation that Jetstar should retract - they claim there is 'shared seat power' on the aircraft. I didn't see it in my seat and when I asked the FA he said only the exit rows have it. There is a USB connector for PEDs but no shared in seat power. It is another example of Jetstar's notoriously poor misleading marketing claims. As for the flight it was on time out of MEL and early into BKK so credit to Jetstar for that. Crew was rude and indifferent pretty typical for Jetstar. Summary: neutral to negative on balance and a bit of a yawner. Wouldn't go out of my way to fly either Jetstar or their B787.

I flew from Sydney to Townsville yesterday with my husband. When we arrived at Sydney Airport we were a bit discouraged to see an extremely long queue at the Jetstar check in counter but to our surprise the queue moved very quickly and we were in line for less than 15 minutes. We checked in with no dramas and we boarded and flew out exactly on time. Once seated however I discovered that a mother and two young children aged around 4 and 6 years were seated behind me and the youngest child started to kick the back of my seat pull the tray up and down and make a fair amount of noise bickering with the other child. I put up with it until after takeoff before getting the attention of a flight attendant. I explained the situation to her quietly so as not to offend anyone and we were moved to a seat at the back of the plane immediately no questions asked. I can appreciate that it is difficult for children to sit still when flying but I was not looking forward to having my seat kicked for 2.5 hours and I was grateful that flight staff on Jetstar were able to move us quickly and without fuss. The entire flight went smoothly after that and the flight crew were very friendly and attentive throughout. I believe that we got excellent value for money for our flight and I was more than happy with the service provided.

Singapore to Ho Chi Minh return A320. Group check in was fairly quick. Short flight so no IFE and no food was not a problem. Early arrival in HCM meant a wait for an available parking space (not really the airline's fault). Crew really observant during take-off and landing which is good. Very cheap prices and will not hesitate to fly Jetstar again for short flights.

We had to fly to Singapore from Auckland and we needed a direct flight. I am very pleased with the airline it was an agreeable surprise. I knew it is a budget Airline so I booked the bundles and was prepared for the worst but it turned out to be a pleasant experience and I must say that the personnel on the ground and in the air were most friendly and professional. Sure you don't get free alcohol drinks or free food but this is why they can offer cheap flights! You can always buy your own food and bring it onboard! All in all I can recommend this airline.