Jetstar Airways

I flew 4 times in two weeks with this airline. Narita to Cairns Cairns to Sydney Sydney to Melbourne Melbourne to Japan. At Narita Airport the staff were friendly I would expect nothing less in Japan. Australia is where the drop in service is found. The first few flights were fine. Staff seemed a bit unfriendly. Melbourne was a whole other story. Ticket counter staff: The staff were chatting with each other and did not notice me standing in the economy line. The girl took my passport without a greeting and continued talking to her co-worker. In a condescending tone said "You know this flight is 2 hours late right?" Never an apology for the inconvenience. I was given my ticket with no explanation about where the gates were or how to handle this delay. I decided to wait at the gate and get information there. The 11pm flight now said 1.30 departure with "Closed" next to it. I had no idea what this meant and other customers seemed confused as well. My ticket said 12.30 boarding in pen so I just waited. At 12.45 a gate staff member came to the gate but made no announcements. At 12.50 we find out they will start boarding at 110 once the plane has been deplaned. Boarding: The female gate attendant at least said thank you to each customer the male said nothing. Just scanned all of the boarding passes like a robot. I was surprised they never checked our passports even though it was an international flight. Flight: The flight had about 100 people. The airplane could probably hold about 340 people. Still all the customers were assigned seats right next to each other. The flight crew announced that "You may notice how empty the flight is. Please wait until we are in the air to choose new seats." Once we were on the plane the pilot needed to get the weights and the flight crew needed to remember where meal customers were seated so they prohibited seat changing. Very poor customer service by airport staff! Flight: The seats were actually very comfortable. My intention was to sleep through the flight. Unfortunately my ticket said meal on it unbeknownst to me so 2 hours into my sleep the flight attendant jabbed my arm to wake me up and give me the food. Her exact words? "You ordered the meal." As we were landing the flight crew (not the pilot) made an announcement to thank us for flying and finally apologized for the delayed time. All in all - not the best experience. The food was good. The IPAD rental is ridiculously expensive and from what I heard doesn't offer a lot of selection. The flight attendants seems rushed or irritated when they did their jobs. The ticket staff were unfriendly. I'll fly Jetstar for the price but never for the service.

I was supposed to fly out yesterday on JQ37 unfortunately they cancelled the flight due to "engineering requirements". They didn't let me know in advance I didn't find out until I was dropping my bag in. I was given the option of trying again in 24 hours or take a refund and try another airline. Being late in the afternoon I had no other option but to cancel my trip. I wouldn't fly with Jetstar. I would strongly discourage anyone from flying with them if punctuality is important to you. It surprises me they are three stars. Frankly for no showing of flights they should barely be one star.

This was the first time I have travelled on Jetstar and since Qantas does not fly from Perth to Singapore I thought I would give Jetstar a try. What a great mistake that was! Yes I understand it is a budget airline but there was no service at all when they delayed the flight for more than 12 hours! I got to the airport about three hours in advance when ground staff said one can check in only two hours prior. An hour passed and when I approached them again to find out the flight had been delayed until the following morning at 4.40am and passengers would be able to collect a meal voucher worth SD$8.00 and that was it. We could not check in until 6pm. The least Jetstar can offer is some bottled water and increase the meal voucher which is less than Aus$10. To hang around with luggage for so many hours at terminal 1 is not fun at all and an inconvenience. Almost all the passengers said they will never fly with Jestar which I think is sad just because the management cannot be bothered to show that they actually care about their passengers.

JQ415 OOL-SYD Airbus A320. Great end to our holiday with Jetstar. We arrived at the airport early enough to get transferred from JQ417 (departed at 13.30) to JQ415 (departed at 12.20) free of charge. Leather seats were comfortable however we didn't get to choose seats free of charge when booking. The staff were pretty friendly and the food/beverages and entertainment was good.

JQ 29 MEL-BKK Business Class. Boarding: There was a business class first call. However despite 2 doors economy marched through the business cabin. It is an economy airline. No great fuss and we were up and away. On the plane: After some tine refreshments were served and cleared. Up in the air: Orders taken for meals and immigration cards out and with no great rush a hot towel arrived. Cruising: Drink served and soon the meal which was pretty good appeared. Cheese and wafers and fruit and a glass of lovely Rutherglen muscadelle were great. Inflight service: Once "service" is over staff become very scarce and those who are about do not overtly seek eye contact. However a walk into the galley is greeted warmly and efficiently for any small request. Inflight crew: The captain and second were good on announcements and I look forward to having them up front again. The cabin crew were efficient and courteous but you felt that was the extent of the service offering. I was sitting next to an off duty staff member and was not greeted with a hello or any form of inquiry as to my flight for the duration of the flight. I suppose that is what separates the great airlines from the good airlines? If you love your product or just go to work is demonstrated by behaviours not platitudes of company jingles. Overall: Great plane and cabin and faultless service for most part. For the money Royal B and China E and Air Asia are strong competitors but there is a certain Aussy feel good on board especially with the majority Thai staff. In summary: Not a pretender a solid contender but could be be a class leader.

BKK-MEL Star Class. 4 hours delay from BKK but staff handled the delay in a professional way. Seat wide and good legroom and recline food delicious and managed to get some sleep. Overall very satisfied.

Hobart-Sydney on the evening service. Check-in was quick and easy. Was offered exit row seating (at no extra charge) and accepted gladly. This makes a huge difference. Seats are not the most comfortable but what can one realistically expect on a budget airline? Departed slightly early and arrived earlier. Baggage was on the carousel when we got to it. Ground and cabin crew were delightful.

We flew with Jetstar last week and it was the worst flight I have taken. We were coming home from Phuket arrived at the airport to be told our flight was canceled! No email no SMS letting us know. We flew to Singapore (which was scheduled). To be passed from one queue to another where no one seemed to know what was going on. To cut a long story short it took us 30 hrs to get home to Melbourne via Perth (with a further 3hr wait) to eventually be put on a Qantas flight. Do yourself a favour and do not fly internationally with Jetstar.

Flight from Sydney to Phuket on a "Dreamliner". Typical Jetstar. An hour late leaving after already changing the schedule a few weeks before. Gave the usual lame excuses. I decided on this flight as it was direct. There were cheaper options but this was more convenient. The seats are definitely more comfortable than their older planes. They can't bring themselves to actually give you anything - not even a cup of tea on a 9 hour ride. It's a nickel and dimes show always. I paid quite a bit for their "entertainment" package but this was a rip off. Not much on offer. You would be better off loading up a few sticks and bringing your laptop or iPad. If I could have avoided them I would have but the choices are limited and they are not cheap tickets.

I have travelled from Bangkok to Melbourne on 10/07 with the new Boeing 787 JQ30. I have never experienced such poor seat design and configuration in my life leg room is non-existent if you drop something on the floor you can not pick it up. Width of the seats is such that you have to keep your hands in your lap at all times. Seats can barely recline. I'm not a big person. They crammed 340 passengers on this plane which normally carries 250 people with other airlines. I will never fly with this company again and I highly recommend to all other travellers to avoid flying with them no matter how the cheap fares are. Such a waste of a "Dreamliner".