Jetstar Airways

Recently traveled Brisbane-Bali on the new Dreamliner in Business Class. Overall was a great experience and would highly recommend. It is the same style seat as domestic business class which was fine for a 6 hr flight. Meals Drinks and Entertainment all included all for a low fare of $1500 for 2 people return so this cannot be compared to a full service airline like many people do. Friendly Staff and modern entertainment. Highly recommend if you can get a great price like we did.

12 June 2014. JQ 30 BKK-MEL. Business seat 1 F Boeing 787-8. First flight on a 787 and booked my normal 1F. At check in advised it was one 1 E. Due to language difficulties I could not understand why and my request for an explanation was polite but I was not able to master the meaning. I was informed it was a window seat so proceeded to the aircraft. I was then advised that I was in the second row. The reason I fly in row one is for the legroom and lack of a seat in my face for 9 hours making laptop use at times impossible. Again the explanation was difficult to understand and upon my insistence I eventually got back into 1F. It appears the IFE was U/S in seat 1F and the crew were trying to assist me. Lived without IFE. Food and service very good from an all Thai crew which is becoming the norm on this leg and JQ 29. Big drawback with the 787 in seat 1F is that the galley access is out of alignment with the seat so approximately one foot of the space in front of the seat is in line with the open galley. This means when the crew make their multiple visits the curtain hits the passengers legs. This could be some what alleviated with a retainer lower down the curtain. So for 787 flights I advise I will be sitting in 1B or 1J which are out of the way of the traffic flow by about 4 inches. The seats were reasonably comfortable with reasonable recline but footrests need improving as the rung like support is intrusive. Plane new and clean as you would expect. PA from flight deck was nearly indecipherable. This is a safety issue that needs attending to. The headset issued now has a 3 pin plug and subjectively the headsets don't seem as noise cancelling as the ones on the A330. A pity my Bose were in checked luggage as the 3 pin plug would not worth the headset with my phone or Ipad so no IFE and no music. Not the end of the world but an opportunity for better communication with customers one would have thought.

Darwin - Sydney 9 June. A320. 2 PAX. Given it was a "red-eye" special with 0200 hrs departure for a low cost carrier this was a pleasant flight. Airport Counter check-in staff helpful and efficient. A request for exit row seats was granted without fuss or attempts of extortion for more money. Flight departed early arrived on time. Cabin temperature suitable for relaxed sleeping and managed to get 3 hrs sleep. Crew professional. Tickets were purchased 6 months in advance and for the cost of $109 pp - it really was excellent value for a flight duration of 4.5 hours.

Flight JQ 151 SYD to CHC. 5th June 2014. Travelling as a group of 4 3 names were on the manifest and 1 was not. Despite showing the loading attendant our confirmation for the passenger she showed absolutely no concern and would not make any further enquires. The result was that we had to fly on leaving our friend to sort things out in Sydney. This he did and it was found to be a Jetstar error. The rudeness and total unhelpfulness of the person in charge of the boarding gate shows just why this airline continues to rank amongst the top of the list of unpopular airlines. Never again Jetstar.

Melbourne to Phuket new dreamliner. As soon as I walked onto the dreamliner I wanted to get off the seat pitch and size of the seats was so tight. I could find nothing positive about this new aircraft maybe a little quieter. Ready for take off pushed backed then stopped captain said it would only be ten minutes turned out to be almost two hours sitting on the plane before take off. Return flight one hour late in taking off. Thank goodness they changed the aircraft from the 787 to the airbus (more room). All up I would not choose to fly the 787 again for any thing more 5 hours due to fact of bad leg room and small seats.

PER-DPS. The last three flights I have taken from PER-DPS I have paid extra for the 9.30a.m. flight. Not once have I flown at that time. They reschedule me to the 7.30am flight which was a cheaper flight. Now I just found out that the flight I booked PER-DPS has also been changed. I paid extra to fly out of DPS at 12.30p.m. and now have been rescheduled to the 10.30p.m. flight which on booking was much cheaper. I will never book with Jetstar again. Not only to they constantly re- schedule you they do not refund the extra money you have paid. Be aware when you book a certain time you are probably not going to fly at that time.

Melbourne to Coolangatta flight was to leave Melbourne at 10.10 - at 9.45 advised there would be an hour delay after an hour we were told flight still delayed and no definite time of departure waiting on engineer! Finally at 2.00pm we boarded the flight and after 10 mins told "sorry same problem again" and we all had to go back into terminal while they prepared another plane. I was travelling with my elderly mother and those stairs are killers. Our flight finally left Melbourne at 3.00pm arriving Coolangatta at 5.00pm. This ruined our afternoon of prepared travel & our holiday in general. Flew home Tiger with no problems.

What a terrible excuse for an airline. My daughter was in Australia for 4 months in a study abroad program and as we live in Hawaii I made the mistake of booking Jetstar to Honolulu as it was the only nonstop from Sydney. I purchased their max. checked baggage allowance of 40Kg (wouldn't let me buy more) although I thought she might be slightly over since basically every other airline allows two fifty lb bags to be checked they cap it at two 44 lb bags. She was 4 kg total over at check in and they told her she would need to pay $25 per kg. I told her to start dumping things in front of the check in desk. She was on a half full flight and 4kg was going to matter? They also weigh purses as part of this luggage scam because you are only allowed 10kg carried on. If you are overweight they probably make you run laps until the plane boards.

Flew on a short flight from Sydney to Ballina. We were on one of the older planes with very small leg room. Seats didn't recline and uncomfortable journey. Service was average nothing to note about. The return flight was much better on the new aircraft. Better comfort and leg room. Service the same.

We flew Jetstar Perth-Singapore-Hong-Kong and back in August / September 2013. All aspects of the check-ins and flights were good and no problems. The cost of the flights to and from HK were exceptional value. I read reports about the lack of on- board services - take your own water/food and in-flight entertainment along and you will have nothing to complain about. We regularly fly Jetstar and have never had a problem.