Jetstar Airways

Another horrible experience. Last year I experienced a 4 hour delay in Melbourne on my return trip to Sydney which they blamed initially on mechanical trouble and a further plethora of excuses which I just tolerated at the time. Yesterday October 13th 2014 I copped another dose of Jetstars incompetence and attitude to its passengers. Supposed flying JQ413 at3pm to Sydney - arrived at 2pm. At 2.30pm an announcement made that the flight was cancelled (with no explanation) and that we were to be bussed 100km to Brisbane to join JQ817 to Sydney which didn't depart until 6.30pm. So instead of being home in Sydney at 5.30 pm we got there at 9.20 pm 4 hours late. Totally unacceptable. They don't provide proper service to their customers and as far as Im concerned I will never fly Jetstar again.

JQ3 SYD-HNL. First time travel on JQ international to Honolulu not expecting much but very impressed. Purchased tickets months out so had the opportunity to get business class at a good price. Wide leather seats drink before departure and order off the menu adds the nice touch. Plenty of drinks and snacks after dinner and service very attentive. Stewardess very friendly and gave some tips on Hawaii as this first time there. Very impressed with the service and general experience overall. IFE limited but ok. If you can afford business class do it.

First and last time I will ever use Jetstar. You get what you pay for with this airline. Flew round trip from Tokyo to Fukuoka. The departure was fine nothing too major besides the language barrier. The return trip-was hell. I arrived at the airport and checked into the terminal at 1pm for a 2:30 flight. At 2 pm the notification was released that this flight and only this flight was to be postponed for 3 hours due to weather that was scheduled to arrive later that night. Why would you delay a flight so that it departs when weather turns bad vs while it's nice and sunny? I went to the ticket counter to enquire about being moved to the next available flight out and of course the next flights to my destination are on time and full. Great. So now my 2.30 departure is now a 5pm departure while all other airlines are on schedule. he attendant says I am more than welcome to book an earlier fight with a different carrier and will be refunded part of my trip - I was 'credited' 92USD not even close to half of the cost of the total trip but it was a refund. I proceed to a different carrier and walk away at the $430 one way option and sadly go back the original carrier after the prices were higher at each different carrier. I purchased the only flight to my destination for $115 - the only open and next available flight. I paid for the same seat twice. I have a seat on a plane that once again is delayed. The departure is pushed to 8pm. While 2 flights to my destination from the same carrier leaving the same terminal are not delayed.

Domestic Vietnam HAN-SGN-HAN on 10 and 12 October 2014. Airbus 320 both ways. Delays but I was informed early (SMS and email) and eventually in both cases - offered even better departure times as compared to what I was booked for. Staff nicely dressed in fresh youth style with black T-shirts (with discrete logo) and trousers. They were fast alert smiling and very friendly despite the flight was full to the very last seat. This is a LCC without free onboard service - but prices are low e.g. a hot meal (4 options) is 3 dollars inc. soft drink. The giftshop onboard offers e.g. colourful ladybags with airline logos for 4 USD. Jetstar depends on bus transfers in both airports as LCC carriers obviously do not get access the direct boarding/disembarkation gates.

CHC-SYD-MAROOCHYDORE return in late May / June 2014. Jetstar were almost obsessive about punctuality and to their credit these 4 flights were either right on time or earlier. The aircraft were all clean staff appeared friendly and helpful. Most enjoyable flights that met my expectations. Only thing is the seats are nearly always so hard that my backside becomes numb. Thousands of pax sitting for hrs on these seats soon destroys much of their cushioning. I never buy onboard. Bring my own food and bottled water. Here in New Zealand we regularly travel CHC- AKL-CHC and only use Jetstar. Punctual good fares and we are always satisfied in every way. They are a popular well used airline in NZ and vital competition for Air NZ. Overall satisfied with Jetstar as an airline.

Our family of four flew with Jetstar not by choice but because I booked a discounted fare through Qantas and the only option was to fly one leg Adelaide to Sydney with Jetstar. As we had a 2.5 hour window before making the cut off check in time for our international flight I thought it was worth the risk. I say this because we travel a lot and there have been a number of times when we have been in an airport and heard the delay messages regarding Jetstar and thought 'Lucky we are not with them'. When we checked in we were told the flight was delayed but 'only by an hour'. No panic as there was still plenty of time. At 4.05 when the delayed flight was meant to be departing it still had not landed in Adelaide. When we did finally depart at 5.25pm we had resigned ourselves to missing our international flight. This review is fair so I must mention the check in staff who arranged for our luggage to be in the first container off the plane in Sydney and the cabin staff who got us to the front so we could run the moment the doors opened at the airbridge when we docked. If it weren't for them we would not have made our next flight. A $20 tip to a taxi driver and a sprint meant we made the check in desk of the international airline just as they were closing the flight. My main comment is concerning the lies fed to us by the ground crew in Adelaide. I can not understand how they can say a flight is delayed 'one hour' when it could not have possibly even been in the air!! It's not the Adelaide staff - its the people in operations. By not telling passengers the truth (seems to be a common complaint) they are effectively denying them any chance of booking a flight with a rival airline so that connections can be made. If it weren't for the poor staff in the firing line on the ground and on the plane I would have been a lot less complimentary. Next time we pay more and fly with anyone but Jetstar.

Flight from Narita to Cairns was delayed due to mechanical problems - fair enough. Then we could not take off due to Narita being closed after 11pm - again fair enough. Captain very apologetic. That was nice. All passengers had to disembark retrace their steps through immigration and pick up their luggage - again fair enough I suppose. But then the whole planeload of passengers was left milling around trying to find out what was going to happen from a couple of harassed young Japanese Jetstar employees with limited English who were doing their level best in the face of increasingly bewildered and irritated passengers. After an hour or so news filtered through that there would be another flight late the following day. Eventually someone must have found the key to the room where the public address microphone is but no accommodation arranged or suggested and a couple of hundred people with all their bags simply left to their own devices in a deserted terminal in the middle of the night. Delays happen of course they do but you need a contingency plan for occasions such as these - and invest in a bullhorn for heavens sake so that you can keep people informed. When we eventually did get off the ground the service was fine and the food good.

Flew from Sydney-Melbourne-Bangkok and back. The staff were unhelpful and unfriendly. There was no consideration to the urgency to make adjoining flights. Landing back in Melbourne it took them 40 minutes to get our bags onto the turnstile because the 'machine was broken' so thus missed adjoining domestic connection. On top of that- Melbourne custom officers were slow and condescending.

My family and I caught a flight from SYD-MEL and I was very disappointed. The cabin crew were extremely unhelpful. There was no inflight entertainment whatsoever (not even the radios you could use on your arm rest like on other domestic airlines such as Virgin and Qantas). When we arrived in Melbourne Jetstar had lost my luggage. They contacted us in saying it should show up in 3 to 4 days and we were only in Melbourne for 4 days! It seemed like they didn't care at all! I would never travel with Jetstar again.

We love Jetstar. Flew MEL-SIN on Friday 19th September. Flight was delayed by about 15 minutes but this time was made up. Check-in was seamless flight was comfortable. I was lucky enough to have a spare seat next to me. Cabin crew were friendly enough. Inflight entertainment was good but more variety would be appreciated particularly for children. It was a little frustrating that the cabin crew require photo ID for the inflight entertainment. Didn't have any photo ID besides my passport. A boarding pass sufficed but the flight attendant was not so happy I didn't have photo ID. Smooth landing in Singapore completed our pleasant experience with Jetstar. We brought our own snacks so didn't use their food and beverage service.