Jetstar Airways

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1299 reviews
4/10
3 star Skytrax Rating
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8/10

Jetstar Airways customer review

(Australia)

We flew return from Melbourne to Tokyo on Jetstar. The flights were non stop so only 10 hours. Each flight left and arrived on time. The staff were efficient and friendly. We pre ordered vegetarian meals and they were excellent in fact some of the best airline food we have had. There is no inflight entertainment as advertised so we took our own iPads loaded with books and movies. We only had carry on luggage and although it complied with weight restrictions no one checked the size and weight. The seat pockets needed a good clean out as I found on both trips but the cabin and bathrooms were kept clean throughout the trip. The distance to the seat in front was a little squishy when the couple in front threw their seats back for the the return trip. This would be a problem if you are large. But I've had the problem on higher priced full serviced flights so it comes down to the courtesy of your fellow travellers. To date we have taken about 10 Jetstar flights and never a problem. You get what you pay for which initially is just a seat. All in all I will continue to fly Jetstar when the cost and flight duration remain so competitive.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
na

Jetstar Airways customer review

(Australia)

Travelled from Gold Coast - Cairns on Sat 18/10/2014 with walk on bags no charge. Returned on Wed 22/10/2014 with walk on bags as same as gold Coast - extra charge $50.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money N/A
no
4/10

Jetstar Airways customer review

(Australia)

Melbourne to Honolulu - we chose to fly Jetstar as it is the only airline that flies to Honolulu direct from Melbourne. It markets itself as a low cost no frills airline. It was certainly no frills but definitely not low cost. We flew the week before September school holidays and the airfares were very expensive. Overall I would describe the experience as mediocre. We were in economy and walking through business class I would not pay the extra for what looked like a sub par business class offering. The seats were okay but what you would expect on a domestic flight not a long haul international flight. It was a night flight so people were wanting to try and sleep. In the row behind us were four off duty Qantas flight attendants who proceeded to drink to excess talk extremely loudly and swear constantly disturbing other passengers for at least four hours. The flight attendants on our flight took about 5 hours to finally tell them to quieten down. I was astounded that they thought it was okay to disturb other passengers for hours on end. Appalling behaviour that should have been pulled up sooner. Inflight entertainment is non existent on back of seats which is ridiculous. You can rent Ipads for $18 which were woeful. The limited range of movies seemed to be geared towards the male audience. Even the lifestyle section was a selection of cars and music shows. They really need to take a good look at this very limited and poor offering. We heard many fellow passengers complaining about the Ipad content also. Food was either pre booked and very expensive meals or snacks you could buy on board. Take your own food on board would be my advice. It would have been good to see more gluten free offerings rather than a cookie. Service was basic not particularly friendly and mostly absent. Overall a below average experience.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
10/10

Jetstar Airways customer review

(Australia)

Flew on JQ527 from Sydney to Melbourne on 17/9. As a normal Qantas traveller and having not travelled on Jetstar for 8 years I was pleasantly surprised of how good the service was. The flight itself was full and boarded late. Everyone had two pieces of hand baggage and the crew were very helpful in finding places to stow it. The efficiency and the professionalism of the crew was top standard and we actually pushed back on time despite the late boarding and the full flight! The aircraft was an A320 which has more legroom than the Qantas un-refurbished 737! After this experience I am certainly more happy to fly Jetstar if there isn't a convenient option on Qantas. My only problem was that there was no inflight entertainment whatsoever although I suppose that's the case with most budget airlines.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
na

Jetstar Airways customer review

(Australia)

My family of three traveled from Manila to Sydney. We were delayed 2 days in Manila and were not informed when our flight will be until the last minute. They put us up in a very nice hotel in Manila while we were waiting. The morning of the flight they decided to take everyone to the airport at least 3 hours before the flight. I guess they were going for the Guinness book of records for the longest queue ever. Because they didn't start checking people in until all the bus loads had arrived. Little did I know this was a sign of what was to come. We had to change at Darwin to a connecting domestic flight where we arrived about 1pm. As our connecting flight was not there yet they put us up in a hotel in Darwin. We had to wait in a queue in Darwin 3 hours for our new tickets. That plus the 2.5 hours we had to wait in Manila plus an hour at the hotel. All this waiting in queues with a 12 month old infant. The flight from Darwin to Sydney left about 2am. A family we made friends with while waiting in the queue suffered worse than us. They were put off the plane at Darwin because their baby had eczema around it's mouth. Wasn't the whole family just the father and 3 kids. Mother was waiting for them in Sydney. The pilot said the family was removed because the child had an obvious illness. I witnessed the whole event and the pilot never left the cockpit. Anyone that has had a child with eczema would have known what it was. so anyway the family was taken off the plane and left on the bridge. One of the flight attendants coldly carried the sleeping girl and dumped her on the bridge. A memorably bad experience. If you have a family don't fly Jetstar. They also promised to give us $200 worth of coupons each for future flights which turned out to be $50 when we tried to get them.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
2/10

Jetstar Airways customer review

(Australia)

HNL-SYD and HBA-SYD return. First of all our flight from Hobart was delayed by nearly 2 hours. When we arrived in Sydney were told that no luggage had been loaded. It was very windy in Hobart so I get why this happened but we were off to Hawaii. Had we been given notice before checking in the luggage that this was a possibility we could have got our swimmers out and left the big bag in Hobart. Anyway Jetstar managed to give us about 3 different stories about when our luggage would arrive in Hawaii and each was completely contradictory. I spent perhaps 3 hours in the first couple of days trying to chase down what was going on. On the HNL SYD flight the attendants all seemed to be lovely but were absolutely hopeless. They were disorganised we didn't get a veg meal that we had ordered. The cabin was an absolute pigsty too - there was an overwhelming smell of urine there were coffee drips on my tray table milk spilt over the seat a carton of milk shoved down the side of the seat previous passengers' rubbish in the seatback compartment. I took my daughter to the toilet about 10 minutes after the seatbelt sign had been switched off and there was urine on the floor. We got back to SYD late and we missed our connecting flight. I had tried twice before leaving HNL to check in online it wouldn't let me. Tried again before going through customs wouldn't let me. I then called once we had got though customs talked to someone who told me she should be able to get it done. I asked her if she could let me know the quickest way to get to domestic and she said she could then put me on hold. Very long story short I ended up on the phone to her for 38 minutes got to check in 29 minutes before takeoff and was not allowed on the plane. I have travelled with Jetstar many times and at this stage the bad experiences outnumber the good about 3-1. Last time on a flight from HBA to MLB I organised (booked and paid for) transport via Jetstar and ended up at the airport with the company having no record of it and refusing to pick me up. The thing that I think frustrates me the most is that through all this it has been me who has had to chase everything up. Had we had decent communication and correct answers it would have been manageable.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
na

Jetstar Airways customer review

(Australia)

Another horrible experience. Last year I experienced a 4 hour delay in Melbourne on my return trip to Sydney which they blamed initially on mechanical trouble and a further plethora of excuses which I just tolerated at the time. Yesterday October 13th 2014 I copped another dose of Jetstars incompetence and attitude to its passengers. Supposed flying JQ413 at3pm to Sydney - arrived at 2pm. At 2.30pm an announcement made that the flight was cancelled (with no explanation) and that we were to be bussed 100km to Brisbane to join JQ817 to Sydney which didn't depart until 6.30pm. So instead of being home in Sydney at 5.30 pm we got there at 9.20 pm 4 hours late. Totally unacceptable. They don't provide proper service to their customers and as far as Im concerned I will never fly Jetstar again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
9/10

Jetstar Airways customer review

(Australia)

JQ3 SYD-HNL. First time travel on JQ international to Honolulu not expecting much but very impressed. Purchased tickets months out so had the opportunity to get business class at a good price. Wide leather seats drink before departure and order off the menu adds the nice touch. Plenty of drinks and snacks after dinner and service very attentive. Stewardess very friendly and gave some tips on Hawaii as this first time there. Very impressed with the service and general experience overall. IFE limited but ok. If you can afford business class do it.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
2/10

Jetstar Airways customer review

(Japan)

First and last time I will ever use Jetstar. You get what you pay for with this airline. Flew round trip from Tokyo to Fukuoka. The departure was fine nothing too major besides the language barrier. The return trip-was hell. I arrived at the airport and checked into the terminal at 1pm for a 2:30 flight. At 2 pm the notification was released that this flight and only this flight was to be postponed for 3 hours due to weather that was scheduled to arrive later that night. Why would you delay a flight so that it departs when weather turns bad vs while it's nice and sunny? I went to the ticket counter to enquire about being moved to the next available flight out and of course the next flights to my destination are on time and full. Great. So now my 2.30 departure is now a 5pm departure while all other airlines are on schedule. he attendant says I am more than welcome to book an earlier fight with a different carrier and will be refunded part of my trip - I was 'credited' 92USD not even close to half of the cost of the total trip but it was a refund. I proceed to a different carrier and walk away at the $430 one way option and sadly go back the original carrier after the prices were higher at each different carrier. I purchased the only flight to my destination for $115 - the only open and next available flight. I paid for the same seat twice. I have a seat on a plane that once again is delayed. The departure is pushed to 8pm. While 2 flights to my destination from the same carrier leaving the same terminal are not delayed.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment 12345
Value For Money 12345
no
7/10

Jetstar Airways customer review

(Denmark)

Domestic Vietnam HAN-SGN-HAN on 10 and 12 October 2014. Airbus 320 both ways. Delays but I was informed early (SMS and email) and eventually in both cases - offered even better departure times as compared to what I was booked for. Staff nicely dressed in fresh youth style with black T-shirts (with discrete logo) and trousers. They were fast alert smiling and very friendly despite the flight was full to the very last seat. This is a LCC without free onboard service - but prices are low e.g. a hot meal (4 options) is 3 dollars inc. soft drink. The giftshop onboard offers e.g. colourful ladybags with airline logos for 4 USD. Jetstar depends on bus transfers in both airports as LCC carriers obviously do not get access the direct boarding/disembarkation gates.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes