Jetstar Airways

Flew Bali to Perth on Jetstar. I had used Qantas FF points to book a "Rewards" flight and ended up on Jetstar as Qantas does not fly internationally out of Perth. Go figure. I paid for front row seats so had lots of legroom. I got the legroom and that's it. The seat was hard as a rock and I duidnt want to recline as I would have suffocated the poor passenger behind me. The staff completely disinterested and no service offered. The best I can say is we arrived home safely. We will never fly Jetstar again. Air Asia is far better.

MEL-BKK Economy A330-200. How does one start with Jetstar International? Firstly the Thai crew are excellent and are far superior to the domestic version in Australia. The aircraft was on time and was a comfortable flight from an engineering perspective. However the interior of this aircraft can only be described as a time capsule whereby the interior designer had a selection of interiors and said "That's the one - the theme we will go for is recycled 1970's Estonian disco." To be fair not all of the seats were broken mine reclined on the left side thereby putting my left shoulder on the lap of the person behind me while my right shoulder was touching the back of the seat in front of me. I especially liked the rips in the "leather" that allowed me to hang my mobile phone for viewing of videos. Very thoughtful. Also the 3 TV's that came with the plane at the front of interior did not work so we couldn't even follow a flight map. On the return leg same story re interior. I understand that with budget carriers you get what you pay for but I paid for a seat with oxygen and almost got ripped off.

I will never fly this airline again. Our flight at the moment has been delayed 11.5 hrs and increasing as I sit at the airport. We have missed the Singapore Grand Prix day 1 race and concert (which we had tickets for). The communication to let us know what was going on was appalling. By the time they decided to let us know what was going on the earliest flight we could rebook for was 10.5 hrs later. My advice is never fly Jetstar.

SYD to MEL on Sept 15th 2014 and return on 18th. Found staff friendly and obliging and the landing back in Sydney on Sept 18th on flight JQ 508 was the best landing I've encountered. The only negative is that Jetstar seems to always be chronically late of advertised takeoff times. Don't know why and don't know if its the companies fault or just airport overload as they are not alone with this constant problem at Sydney and Melbourne.

My wife and I booked business class Jetstar from Brisbane to Denpasar. Business is little better than economy with the seats in front dropping back into our laps - very little room. Worse was the return flight which Jetstar cancelled a few hours before departure. The email told us to phone an Australian customer service number (our cost) and we were told we had been moved to business on Virgin the following afternoon. When we checked in at Virgin we were told Jetstar had downgraded us to economy. After much argument with the Jetstar representative at the airport where the only options offered were to fly to Perth or Sydney they magically found two business class seats on that night's flight direct to Brisbane. We had to sit around at the airport for 10 hours. This was the first and last time I will fly Jetstar. My advice to fellow travellers is never fly Jetstar. Their client service is appalling and I got less than no value from being a business class passenger.

Booked and confirmed to travel BNE-CNS-NRT 27 August 2014 and NRT-CNS-BNE 09 Septermber 2014. Jetstar cancelled the flight 27 August and without consultation re-booked us to travel 29 August. After requesting what other options were available a flight on 26 August was offered. Since we had accommodation sightseeing and a cruise confirmed 29 and 26 August were not acceptable to us. Knowing that Jetstar operated out of the Gold Coast I requested that we be transferred to fly OOL-NRT 29 August. The inflight crew on the outbound flight were mostly foreign and very professional and friendly. Food service was OK. On the return flight the food was inedible. The aircraft operating this service is the new Boeing 787 Dreamliner. The only dream we had was to be able to get out of our seats. Once the seats in front were reclined it was impossible to get out. The recline came back to the level of the armrest preventing one to stand up. The only way to exit the seat is to swing ones legs over the armrest into the aisle. If sitting in the centre of three one has to be dragged out.

I was flying Jetstar domestically from Adelaide to Brisbane and I only had carry on bags. My bag was only slightly overweight and not only did they make me check my bag in but they charged me an extra fee of $70 despite the fact that I didn't have $70 at the time.

Flew CNS-BNE return over weekend. (6-7 September). I booked Jetstar due the the cheap flights on offer. I purchased a bundle which came with a food voucher and choice of seat and QFF and was happy with the value. Big points on being able to order hot food now (ham and cheese toastie or pieface box). Check in times were satisfactory. Staff were friendly. Nothing exceptional but more then adequate. I would love to see the food menu extended even if I have to pre-order prior to boarding. Seat pitch okay but a bit confining when the seat in front reclined but again budget airline so it is what it is.

JQ 17 MEL-HKT in brand new 787.Business class but seats more like QF premium economy. Departure delayed 90 mins due to tech problem with rear door and storms closing airport. Kept well informed by flight deck. Service by cabin crew very good. Food was pretty good and more than enough for 8/9 hours flight.

We booked a holiday deal to the Hayman Islands for travel between 6/9 - 9/9. We arrived at the airport on time to check-in as their mobile check-in services were down. We were advised by a very rude staff claiming the service counter closed ages ago meaning they decided to close their counter earlier. We showed him we had sufficient time to check-in but he ignore us and denied boarding. We have no choice but to transfer our ticket the next flight on the following day for $50pp losing one night hotel stay and half day on the island. Both the airport staff and call center service was appalling. No consideration or sympathy whatsoever. Will never fly with them again.