Jetblue Airways

✅ Trip Verified | Worcester to Fort Lauderdale. Can’t you get this flight to depart on time? You continue too board us then have us sit on plane for hrs waiting for either maintenance or supposed weather, pilots run out of hrs, so have wait on new pilots or crew. Who is doing the scheduling a 1st grader? Maintenance delays for lights that are behind panels that are not even on a checklist but someone notices it so we wait hr for maintenance? I have been flying jet blue for years, but now time to look for different airline! Maybe you should look at all your reviews as company 2.3 stars that should be embarrassing to you and to your CEO.

Not Verified | Orlando to Newark. I had my and my family's two different bookings of flight by Emirates from MCO to Dubai via Newark as we travelled separately from Dubai to NY. Our flight from MCO to Newark was by JetBlue. I had a confirmation email from Emirates that I can check in from MCO to Newark alone and then recheckin at Newark for Dubai by Emirates to that I can add my bags from Newark. JetBlue check in staff refused me to check in from MCO to Newark alone. He forced us to check in from MCO to Dubai directly. This forced me to make transfer resetting our bags as we already had planned bags to check in at Newark. Later when I checked in my wife and son the other staff allowed us to check in from. MCO to Newark without any trouble. Now this made is so many troubles as we had no plan of reschedule our check in bags. JetBlue staff had no regrets for their such inconsistent policies even though we were facing troubles. As a matter of service Jetblue staff at check-in could have read the email from Emirates, but he refused to care about it. In future I will certainly think before I book a flight and avoid with JetBlue.

✅ Trip Verified | I have always loved JetBlue and I tell my family to fly with them but my opinion has now changed and I am unsure I will ever fly with them again. The flight I took today was terrible. I boarded the plane and no one in the crew seemed happy. I said hello and smiled as I do to everyone I meet and I didn’t get a smile or even a word back, and they were looking right at me! One of the crew in particular was very rude and unhappy. He pushed the cart around to sell stuff, I bought a cracker snack box and he never said a word or smiled even with me thanking him and wishing him a good day, the same guy brings the drinks and same thing! The pilot never turned off the seatbelt sign (there was no inclement weather or jolts) and toward the end of the flight I hit the assistance button because my son had to use the restroom really bad and felt like he wasn’t allowed to get up. The same crew member comes and I asked him if my son could go to the restroom because he had been holding it all flight, his response was “no, I can’t let him go because the seatbelt sign is on and it would fall on him if my son got hurt” - so I responded “um, so my son can’t use the restroom?”, his response “no” (at this point my 12 year old is in tears because he felt like he was going to go in his seat). I asked “well what happens if he goes anyway?”, which then received an eye roll and him walking away from us. I told my son to go to the bathroom but to the way the guy spoke to us my son was diving and saying he can’t because he didn’t want to get in trouble. I finally convinced him and he went, though as soon as he got out of the bathroom, the same crew member felt it necessary to come over the speaker with an annoyed voice saying, everyone needs to obey the rules and stay seated when the seatbelt sign is on, just to make my son feel worse...I was livid at this point and couldn’t wait to get off the flight! When leaving the flight none of the crew said goodbye or smiled (which was ridiculous). I have worked in customer service my entire life and no matter what is going on, this is not acceptable!

Not Verified | Puerto Rico to Austin. I flew for the first time on JetBlue and it will probably be the last time. Almost all my flights were delayed for over an hour and I had to spend a night in Fort Lauderdale because I missed my connecting flight due to the delay of two hours. Thankfully they gave me a ticket for the next day and a place to stay, but the next day the flight was also delayed. My returning flight was again delayed for an hour so I had a layover of five hours. I can definatly say this has not been the most pleasant vacation experience.

Not Verified | Westchester to Orlando. Horrible customer service. Inconsistent policies for checking bags. Actually split up a party allowing one to get on the plane and one because of the 90 minute window to check a bag. Wouldn’t even try to help resolve issue and rude on top of it. I’m a frequent traveler to Orlando for work and used to swear by JetBlue. I think I just took my last flight with them. Customer service over the last year has significantly decreased.

✅ Trip Verified | Ft Lauderdale to Port Au Prince. Completely traumatizing experience, checking in to boarding the Airplane was a horrible experience the attendant were very rude. This was my first and only time Traveling jetblue. I paid 497 For horrible customer service. While sitting on airplane I get an email that my flight was also delayed.

Not Verified | New York to New Orleans. Will never fly again. Multiple delays with no updates. App does not work. Boarding pass does not work. Had to re print boarding pass at gate. No overhead space.

✅ Trip Verified | Orlando to Newark. Departing flight was 3 hours late. Didn't get to destination until after 2:00 am. Major inconvenience for relative having to stay up to pick us up from Airport. Returning flight again delayed. Didn't get home until after 2:00 am. Had to pay for extra day of parking. We couldn't go to work next day. Jet blue offer NO compensation. Claims delays were weather related, totally untrue. Jetblue ruined my much anticipated trip. Will never fly Jetblue again.

✅ Trip Verified | Fort Lauderdale to New York JFK on July 31st, 2019. The flight was scheduled to depart FLL at 8;32 PM EST and arrive at JFK at roughly 11:36 PM. During the morning on that day, I went online to check the status of the flight. To my surprise, I found out the flight was delayed for nearly three hours! It now read that the flight was scheduled to depart at 11:10 PM and arrive at 2:07 AM. I was shocked at how long this delay and attempted to find out the reason why. However, the Jetblue website was unclear in explaining why. This was urgent because I had a connecting international flight out of JFK from a different airline that was scheduled to depart on-time at 2:30 AM. Because of this situation, I figured I would get to the airport early so I could maybe get on an earlier flight to New York. When I arrived at FLL, I went towards the Jetblue customer service desk. After over 40 minutes of standing in line, I was finally able to talk to a customer service representative. I explained to the representative my entire situation and he said he would try to see what he can do. After 20 minutes of searching on his computer, he said that he could get me on an 8:30 PM Jetblue flight to New York was also delayed and originally scheduled to leave at 2:00 PM. I asked if there were seat available and he said there were. I was hopeful for a few moments but that ended when he stopped talking and went on his phone. After some time, he seemed to make a call but never actually said anything on the phone. After over an hour, he finally told us that this flight that would have saved my entire situation was completely sold out. I had no idea when it was sold out or why it wasn't sold out when the representative told me he could get me seats on it. I asked him if there was anything else that was available and he just said no. I asked him what the reason was for the delay and he said there were thunderstorms in NY causing all flights to NY to get held back. At this point, I was frustrated as I could have used another airline to buy a ticket to NYC instead of wasting my time with Jetblue customer service. However, it was too late and it appeared that all other flights to NYC and Newark that would have fit my time frame were unavailable. I looked at the departure screen and noticed only Jetblue flights to every destination were delayed. No other airline had delayed flights. I also called my family in NYC and they said there were no thunder or rain there. I decided to just wait for my original flight. At around 11 PM, it was announced that the flight was delayed to 11:30 because there was no pilot for the plane. After 40 minutes, we were finally able to board the plane. After arriving in JFK, I had to reschedule my connecting flight as it already left. They explained I must get a confirmation from Jetblue that my flight was indeed delayed. However, the JFK Jetblue customer service refused information for anything delayed. One of the staff outright said "We can't give any information about delayed flights!" and claimed I was "threatening him" when I argued it was the other airline that requested the delay confirmation. He began walking towards me closely in an attempt to push me away form the help desk. Worst customer service ever, no transparency or honesty, rude and confrontational employees, I will never fly jetblue again!

✅ Trip Verified | Philadelphia to Fort Lauderdale. This was my first time flying JetBlue and although the plane had some serious signs of wear and tear the flight experience was pleasant. The front seat reclined, the free snacks, entertainment, drinks, and Wi-Fi were a plus. I wish JetBlue would consider doing rows of two seats and charging more for a bigger seat Like Spirit does with the Big Front Seat. JetBlue is the only four-star airline we have in the USA and it shows. You get a lot for what you pay and the experience on the ground and in the air is very pleasant. Good job JetBlue! I look forward to flying with you again.