Jetblue Airways

Not Verified | New York to New Orleans. Will never fly again. Multiple delays with no updates. App does not work. Boarding pass does not work. Had to re print boarding pass at gate. No overhead space.

✅ Trip Verified | Orlando to Newark. Departing flight was 3 hours late. Didn't get to destination until after 2:00 am. Major inconvenience for relative having to stay up to pick us up from Airport. Returning flight again delayed. Didn't get home until after 2:00 am. Had to pay for extra day of parking. We couldn't go to work next day. Jet blue offer NO compensation. Claims delays were weather related, totally untrue. Jetblue ruined my much anticipated trip. Will never fly Jetblue again.

✅ Trip Verified | Fort Lauderdale to New York JFK on July 31st, 2019. The flight was scheduled to depart FLL at 8;32 PM EST and arrive at JFK at roughly 11:36 PM. During the morning on that day, I went online to check the status of the flight. To my surprise, I found out the flight was delayed for nearly three hours! It now read that the flight was scheduled to depart at 11:10 PM and arrive at 2:07 AM. I was shocked at how long this delay and attempted to find out the reason why. However, the Jetblue website was unclear in explaining why. This was urgent because I had a connecting international flight out of JFK from a different airline that was scheduled to depart on-time at 2:30 AM. Because of this situation, I figured I would get to the airport early so I could maybe get on an earlier flight to New York. When I arrived at FLL, I went towards the Jetblue customer service desk. After over 40 minutes of standing in line, I was finally able to talk to a customer service representative. I explained to the representative my entire situation and he said he would try to see what he can do. After 20 minutes of searching on his computer, he said that he could get me on an 8:30 PM Jetblue flight to New York was also delayed and originally scheduled to leave at 2:00 PM. I asked if there were seat available and he said there were. I was hopeful for a few moments but that ended when he stopped talking and went on his phone. After some time, he seemed to make a call but never actually said anything on the phone. After over an hour, he finally told us that this flight that would have saved my entire situation was completely sold out. I had no idea when it was sold out or why it wasn't sold out when the representative told me he could get me seats on it. I asked him if there was anything else that was available and he just said no. I asked him what the reason was for the delay and he said there were thunderstorms in NY causing all flights to NY to get held back. At this point, I was frustrated as I could have used another airline to buy a ticket to NYC instead of wasting my time with Jetblue customer service. However, it was too late and it appeared that all other flights to NYC and Newark that would have fit my time frame were unavailable. I looked at the departure screen and noticed only Jetblue flights to every destination were delayed. No other airline had delayed flights. I also called my family in NYC and they said there were no thunder or rain there. I decided to just wait for my original flight. At around 11 PM, it was announced that the flight was delayed to 11:30 because there was no pilot for the plane. After 40 minutes, we were finally able to board the plane. After arriving in JFK, I had to reschedule my connecting flight as it already left. They explained I must get a confirmation from Jetblue that my flight was indeed delayed. However, the JFK Jetblue customer service refused information for anything delayed. One of the staff outright said "We can't give any information about delayed flights!" and claimed I was "threatening him" when I argued it was the other airline that requested the delay confirmation. He began walking towards me closely in an attempt to push me away form the help desk. Worst customer service ever, no transparency or honesty, rude and confrontational employees, I will never fly jetblue again!

✅ Trip Verified | Philadelphia to Fort Lauderdale. This was my first time flying JetBlue and although the plane had some serious signs of wear and tear the flight experience was pleasant. The front seat reclined, the free snacks, entertainment, drinks, and Wi-Fi were a plus. I wish JetBlue would consider doing rows of two seats and charging more for a bigger seat Like Spirit does with the Big Front Seat. JetBlue is the only four-star airline we have in the USA and it shows. You get a lot for what you pay and the experience on the ground and in the air is very pleasant. Good job JetBlue! I look forward to flying with you again.

✅ Trip Verified | Oakland to Long Beach. Up until this flight I was a loyal JetBlue customer. No more. After boarding the flight and having us sit around for an hour so they disembarked us and said there was a simple sensor that needed to be fixed. On an hourly basis they said the problem was going to be resolved. The 10:58 am flight finally took off at 8:30 pm. The level of either incompetence or of deception was extraordinary even in these days where poor performance is expected. It was as if the airline did not want us to cancel and switch to another airline irrespective of the inconvenience to the passenger. Everyone involved in this clear deception did so with a pleasant smile on their face which leads me to conclude the reason for the delay was incompetence rather than deception. We finally decide to pay for a very expensive last minute ticket to an alternate airport that was closer to our destination. Now catch this. Even though a $250 payment was promised per the passenger bill of rights, since we were delayed over 8 hours, if you cancelled your reservation even at the last minute to get on an alternate flight you would lose the payment. So we got a new ticket but did not cancel the old ticket since the payment would exceed the ticket cost. We have had several severe delays on JetBlue recently. The latest 8 hours to fix a sensor was the last straw. Clearly this is a severe management problem. Maintenance is not up to the challenge of flying the heck out of these planes and clearly the airport staff has not been taught how to value customers and treat them honestly. Goodbye JetBlue you were a good friend but have lost your way.

✅ Trip Verified | When I boarded my flight, everything seemed fine until the pilot reported a 7 and half hour delay, which turned in to a 12 hour delay, then cancelation. We boarded and deplaned my flight, 224, out of LAX to JFK twice! The cancellation was not made official so I could not change my flight online. The line to service help was extremely long and I could not get through to anyone on the phone for over an hour. I risked getting offline to go to a gate in order to get out on standby for a flight leaving the same night. I could not leave the airport so I have to get my checked bag mailed to me, whenever/if ever they find it. I understand delays happen all of the time, however, this situation was very poorly managed by the instructed means from the staff. Once I reached JFK, I received and email notifying me of my flight change from Burbank, a completely different airport in LA which would leave the next night and get me back to JFK two days later! I was in LAX from 6 am through 6pm due to delays and did not reach JFK until 2am the next morning, up almost 24 hours at that point. To make matters worse, flights that took off after my flight flew to JFK just fine. Even other delayed flights left before my flight was even *unofficially* canceled. I don’t know why my flight was so disastrous, but not officially canceling my flight at all really screwed me over. Please do better!

✅ Trip Verified | I was flying from Raleigh to Boston and had a connected flight to Dubai. However, our flight was delayed for about 2 hours and the staff were unsure as to what the cause was for the delay. The ground staff was very rude and and did not give us any explanation for the delay. I tried asking them about what will happen if I miss the flight to Dubai but they were not answering even though Jetblue is associated with the Emirates flight I was going to go in. Overall, the day was very stressful and the uncooperating staff did not make it any easier

Not Verified | On July 10, 2019, I had to fly to the Dominican Republic with my husband and two daughters. We went to the airport on time for our flight at 7:00 a.m. There was a problem so we could not arrive on that flight, but rather a different flight that night at 9:00 p.m. We were pretty lost at the airport and didn't quite know where we were going until we asked to speak to the supervisor. He (Tom) didn't just help us get our way through the airport and get us where we needed to be, he gave us first-class tickets, a comfortable flight with a new aircraft, he gave us flight credit and free luggage. I had a great experience with Jet Blue Airways and had a safe flight to and from the Dominican Republic. I understand sometimes, negative situations happen on the way, but that doesn't mean Jet Blue is the worst airline. I will always fly with Jet blue. Thank you.

✅ Trip Verified | New York to Kingston. So firstly my flight delayed four hours without us being informed. I booked five tickets together including one infant and a toddler. JetBlue places the toddler (5) to sit by herself three rows from us. We informed them that’s ridiculous and if anyone should be placed to sit alone it should be one of the adults. They refused to change it. When we got on the plane the dad went to sit with the toddler. Flight attendant came and told him to move and he said no my toddler will not sit alone. She stated that she don’t know why they upgraded our seats and she is going to put us off the plane.

✅ Trip Verified | Meet and Assist Services offered through JetBlue. Failure On July 20, our kids (15) and (13) took a flight to Newark New Jersey from MCO Orlando. On July 20, our kids (15) and (13) took a flight to Newark New Jersey from MCO Orlando. They were set up for the Meet and Assist service that JetBlue offers as a courtesy. My husband and I were able to get tickets to take them to the boarding gates, Upon getting them on the plane, One of the JetBlue crew members assured us that he would be the one that would assist them (getting them to and adult that was picking them up). Once they got off the plane (in a whole other state) the kids waited 15 minutes and no one assisted them or came up to them from jetblue. They eventually navigated themselves to the arrival terminal pick up outside, where their Aunt met up with them. Thank God she on the phone with them the whole time. Long story short, flight back home.. Again No Meet and Assist services although they had the slips for it in hand both ways.