Jetblue Airways

Not Verified | New Orleans to New York. We were in boarding group E since we didn't want to pay more. After watching others load onto the plane with more than 2 carry-on bags and cabin staff luggage on board we were informed that there was no room for our carry on. It would have to be checked at the gate. We were seated in the front part of the aircraft and yet somehow when we were deplaning people who had sat in front of us were either waiting or walking towards our row to retrieve their luggage.

✅ Trip Verified | I was scheduled to fly on JetBlue, from Worcester, Ma to Orlando, Fl on 8-9-19. After multiple delays, spanning 11 hours, the flight was canceled due to 'mechanical issues', crew time limits, etc. We were all told that we would each receive $350 in 'travel credits'. Then I got to stand in line for another 30 minutes, at 2 am, to re-book. During my stay in line, I saw that I now had an email from JetBlue, stating that I was scheduled to fly out at 6 am (in a few hours..) on another plane, go thru JFK, and spend 7 hrs there, before flying on to Orlando! Pretty unappealing since I just had my nonstop canceled, and I was exhausted. I ended up getting rescheduled for a flight 2 days later. Of course, I had to call my girlfriend at 3 am to pick me up by now. On 8-28-19, after my stay in Orlando, I tried to check in online, and to print my boarding pass. My confirmation code was 'not found'. I tried the hotel's computers, and the phone app. I was able however, after a 18 minute wait, to reach a real person at JetBlue. They told me I was in the system, but would have to check in at the airport the next day, when I was flying back to Worcester. Awesome. So, on 8-29-19, I checked in at the airport. While there, I asked why I'd received an email from JetBlue Reservations, with my itinerary, and a cost that was double that of my original round-trip ticket. I was told that the cost looked ok in the system, and not to worry, unless I saw a problem with my credit card. My journey with JetBlue wasn't complete until there was a 2.5 hour delay due to yes, another 'mechanical issue'. I made it back to Worcester. Now I get to wade through 3 emails explaining how I get to use the 'travel credits'.

Not Verified | I am pleased with the service I receive with Jet Blue Airlines. However, on my most recent trip I did not receive the normal Flight attendant service. I am a Mosaic customer and on my most recent flight when I the flight attendant was passing out beverages I asked for a Vodka and cranberry juice. The attendant responded with there is no more Vodka on the plane, which I could understand not having enough inventory if I was in the last few seats to be served, however I was in Row 10. About 10 minutes later I saw a passenger ask for Vodka and he received 2 bottles. When I saw the Flight attendant again I said I thought there was no more Vodka on the plane, his comment was we located some additional Vodka, so I again requested a Vodka and cranberry. After waiting approximately 15 minutes I still had not received my drink, I could see the FA in the front galley just standing around. I had to use the restroom so I went to the front of the plane, after using the restroom, the FA was still in the front galley I asked him where was my Vodka, he reached into a plastic bag and pulled out a bottle of Vodka. I asked him for a glass of Ice and the cranberry juice, he said I would have to go to the back of the plane and asked the Flight attendant back there which I did and she was very helpful.

✅ Trip Verified | San Francisco to San Juan PR. We flew Jet Blue Mint. I bought 4 tickets. The flight from SFO to JFK due to weather conditions but that we shouldn't change our itinerary because the connecting flight was delayed as well so we would still make it on time. However our connecting flight landed at JFK on time which doesn't make any sense and then left on time which meant we were stranded at JFK all night since it was the last flight 11:30pm. The next flight was 6am. We went to a kiosk and asked for help, the girl wouldn't even look up from her personal cell phone until I said her name. Keep in mind my children are 11 and 6 year old twins, exhausted hungry and cold. The agent couldn't help us she said because she didn't have a "radio" or phone to call anybody to help with water, cots, snacks or food or anything in fact including getting us on the next flight. We walked across the entire terminal and waited 45 minutes to talk to somebody who said they were closing. Mohamed said they had many delays because of construction at the terminal. We along with 40 other people demanded they help us ... they promised cots and water and they never came. After we went back to follow up all employees of Jetblue were gone. I found a maintenance man to help and he brought water. JetBlue didn't care about me and more importantly the safety or conditions for my little kids and their employees were beyond unprofessional lacking empathy or will to do the right thing. Other airlines provide blankets, snacks, water, and assistance. Don't lie and say weather and then not even care for your customers.

✅ Trip Verified | New York JFK to Orlando. On August 19, I had to fly out to Orlando Florida from JFK with Jetblue flight 1183 leaving at 2:5- and arriving in Orlando at 6:09. Grant it I understand issues happen and things delay an aircraft from leaving I get it. However, we boarded the plane 30 minute late. WE got on the runway and they left us there for over 3 hours. To a point my dad needed to get up because he suffers from blood clot. However no one would let him get up. They kept telling him to sit down, which caused him health issues. We originally had to drive down to Florida on Saturday but because of my dad issues we ended up flying. If I drove to Florida I would be in Orlando quicker then what Jetblue did to us. We got to the airport at 12 noon. My dad had nothing to eat which means he couldnt take his medication. After over 3 hours on the plane they finally got us back to the gate. To let some people get off and others stay on the plane. My dad stayed behind because his wheelchair was below the aircraft. About 45 minute later they wanted everyone off the plane. Jetblue refused to give us back my dad wheelchair that they refused to go below the aircraft to get it where I checked it in at the gate. They wouldn't even give him a wheelchair that he had to struggle to get off the plane. The guy was chasing us off the plane, almost causing my father to all most fall because he lost his balance. Then when at the gate, the lady at the desk said her shift was over and she can careless of what happens at this point. Wouldn't even give us any information. A pilot had to come off the plane to find out why we weren't being boarded back on the plane, to realize that no jetblue agent was at the gate to assist us. Even after we landed at 11 something. It took over an hour and a half for them to give us our luggage from the plane. Many people are there complaining, some with small kids. Yet Jetblue was heartless, disrespectful and did have a care in the world about the people waiting. As long as they are making their money Knowing most of the people on that flight didn't have food to eat for over 12 hours. Even the corporate office said they wont help because it not a big issue or the fact it didn't fall into an FA issue. They even broke my dad wheelchair. I had to rent one while at old key west resort. That i even forward my invoice showing my purchase, yet they still wont replace his damage wheelchair. They cause me so much more money out of pocket - a new wheelchair, had to spend extra on my rental because the one I had reserved was given out because I didnt pick it up by 8 pm. and had to pay to upgrade to another car. Yet Jetblue wouldn't help me or my family. Even passenger on the flight called to complain and no one would help them.  Also keep in mind Jetblue let flight schedule to leave to Orlando after us ended up leaving before us.

Not Verified | One word to describe my experience with JetBlue Airways: disappointing. In preparation for the departure flight from New York to Orlando, we sat for over 2 hours on the runway! Our flight kept getting delayed without clear communication as to why. On the return trip, to New York, we experienced more of the same! Our flight was delayed by 4 hours! The crew members did not greet everyone or behaved as though they wanted to serve you. I asked for an additional cup of ice water during the flight was responded to with a contemptuous “will that be all?!” As in please do not ask me for anything else. I will never fly with this airline again.

✅ Trip Verified | Mexico City to New York. This was my first international flight with jetBlue and it was a pleasure to fly with them. Check in in Mexico City has to be done at the counter since mobile boarding passes are unavailable for the flight, regardless it was a breeze. I got an older A320 with no power outlets and non-working WiFi but at least the movies were all working and the crew was exceptional, two crew members remembered me from previous flights years ago and were extremely courteous and pleasant. I had a full row to myself on this flight and the 4h20 mins it took to get to NYC went by very fast. Once again a shout out to the crew.

✅ Trip Verified | Worcester to Fort Lauderdale. Can’t you get this flight to depart on time? You continue too board us then have us sit on plane for hrs waiting for either maintenance or supposed weather, pilots run out of hrs, so have wait on new pilots or crew. Who is doing the scheduling a 1st grader? Maintenance delays for lights that are behind panels that are not even on a checklist but someone notices it so we wait hr for maintenance? I have been flying jet blue for years, but now time to look for different airline! Maybe you should look at all your reviews as company 2.3 stars that should be embarrassing to you and to your CEO.

Not Verified | Orlando to Newark. I had my and my family's two different bookings of flight by Emirates from MCO to Dubai via Newark as we travelled separately from Dubai to NY. Our flight from MCO to Newark was by JetBlue. I had a confirmation email from Emirates that I can check in from MCO to Newark alone and then recheckin at Newark for Dubai by Emirates to that I can add my bags from Newark. JetBlue check in staff refused me to check in from MCO to Newark alone. He forced us to check in from MCO to Dubai directly. This forced me to make transfer resetting our bags as we already had planned bags to check in at Newark. Later when I checked in my wife and son the other staff allowed us to check in from. MCO to Newark without any trouble. Now this made is so many troubles as we had no plan of reschedule our check in bags. JetBlue staff had no regrets for their such inconsistent policies even though we were facing troubles. As a matter of service Jetblue staff at check-in could have read the email from Emirates, but he refused to care about it. In future I will certainly think before I book a flight and avoid with JetBlue.

✅ Trip Verified | I have always loved JetBlue and I tell my family to fly with them but my opinion has now changed and I am unsure I will ever fly with them again. The flight I took today was terrible. I boarded the plane and no one in the crew seemed happy. I said hello and smiled as I do to everyone I meet and I didn’t get a smile or even a word back, and they were looking right at me! One of the crew in particular was very rude and unhappy. He pushed the cart around to sell stuff, I bought a cracker snack box and he never said a word or smiled even with me thanking him and wishing him a good day, the same guy brings the drinks and same thing! The pilot never turned off the seatbelt sign (there was no inclement weather or jolts) and toward the end of the flight I hit the assistance button because my son had to use the restroom really bad and felt like he wasn’t allowed to get up. The same crew member comes and I asked him if my son could go to the restroom because he had been holding it all flight, his response was “no, I can’t let him go because the seatbelt sign is on and it would fall on him if my son got hurt” - so I responded “um, so my son can’t use the restroom?”, his response “no” (at this point my 12 year old is in tears because he felt like he was going to go in his seat). I asked “well what happens if he goes anyway?”, which then received an eye roll and him walking away from us. I told my son to go to the bathroom but to the way the guy spoke to us my son was diving and saying he can’t because he didn’t want to get in trouble. I finally convinced him and he went, though as soon as he got out of the bathroom, the same crew member felt it necessary to come over the speaker with an annoyed voice saying, everyone needs to obey the rules and stay seated when the seatbelt sign is on, just to make my son feel worse...I was livid at this point and couldn’t wait to get off the flight! When leaving the flight none of the crew said goodbye or smiled (which was ridiculous). I have worked in customer service my entire life and no matter what is going on, this is not acceptable!