Jetblue Airways

✅ Trip Verified | Salt Lake City to Bogotá via Fort Lauderdale. The cost for my flight was about $300 less than I could find with any competitors, so I was expecting some kind of substandard service. But I have no complaints at all. I'm over 6 feet tall, and my seats had plenty of room. All flights were on time, and I was able to volunteer to have my carry-on handled like luggage without charge. I enjoyed the entertainment system on Jetblue's recently refurbished cabins, and I wish only that connectivity had been available on the international legs of the trip.

✅ Trip Verified | Recently flew to LAX from Boston on JetBlue, the pilot announced prior to flight at the gate that the TV's were not working and that they would give us JetBlue points for the inconvenience. Later I find out Jetblue does not give out points for issues with travel. So basically I was lied to. On top of that, a year and half ago there was a technical issue on our flight and we had points given before we even landed, a major reason I used to chose JetBlue first, prompt customer service. The other reason being the technology on board which is now dated and failing on a lot of flights. The flight attendants on this particular flight were miserable and had no empathy towards the lack of entertainment nor the fact the power was not working in my seat. Jetblue used to be a great customer first airline, now it falls into the likes of being just another airline with ok service and amenities.

✅ Trip Verified | San Juan to Ft. Lauderdale. Very dissatisfied with experience and will not recommend using them to save a few bucks. My flight was cancelled 5 minutes past boarding time. We were to leave at 5am and we're at the airport since 345am. The bathrooms, both, on the airplane broke and they could not fix it. We were told on the intercom the flight was cancelled and to come to the counter to get rebooked. The only flight available for me was the next day. I missed work and lost another vacation day after attending a funeral. Their compensation was to credit me $100 and I was told that is it. I paid for a high Monday fair when the Tuesday fair was $ 100 less and the rep. Told me there is nothing she would do for me. Not even credit me the $140 difference in price your own airline and other airlines offered for Tuesday? The rep then told me it wasn't cancelled it was delayed and left at 1039am. She told me over and over it was delayed not cancelled. I told her I was there and it was cancelled that's why 200 other flyers were rebooking flights. Also you should know they do not have any parterships with other airlines so once you pay you stay with JetBlue. I've not been treated by your competition like this and will not fly or recommend anyone to fly on this airline. We're booking a reunion for 45 family members and will choose Southwest to fly. My thoughts are when I pay you to take me somewhere at a specific time you do everything to make that happen or refund your customers. It certainly wouldn't work the other way around if I were to change my mind at the last minute.

Not Verified | Cleveland to Boston. Worst flight ever. I picked my seats when I booked. Got bumped out of my seat next to my boyfriend and told that I couldn’t do anything about it. They then mandatory checked my bag without my permission. It made my trip much longer because I wanted to carry on and wasn’t allowed to. I was supposed to be sitting In the front, ended up in the back. Will never fly with this company again.

✅ Trip Verified | New York to Los Angeles. I paid extra for the seat, and as the Jetblue itself says, “nothing worse than to discover that your neighbor is flying in a better seat, and paid less”. That was my case: I paid more and I was by the bathroom, with the noise and smell of it. Terrible.

✅ Trip Verified | Orlando to Newark. We were on tour at USA and Jet Blue staff behavior gave us a strange feeling. Can not imagine that staff of a service provider in United States can act this way. At first on MCO airport while check-in they made two different ways of check-in for two different tickets of my own family. I traveled 3 weeks later then my family from DXB to EWR. So we had two different tickets though while return was together. I think Jet Blue staff while check-in make their own rules that suits their convenience and not the convenience of pax. Later at EWR the lady staff who was to take care of our bags was acting as if we are asking a free favor from JetBlue or their staff. We were already tired of night journey and on top of that such behavior made me decided that hence forth unless some strong reason in my life, I will never ever travel by Jet Blue even I get a free ticket. Such a poor service and such a difficult behavior of Jet Blue Staff! Jet Blue shall inform their staff that passengers buy ticket and travel using their flights. We were polite at all the times then why act this way? Jet Blue Staff behaved like obliging us. It was beyond our expectation even from humanity point of view. No where in USA during our 7 weeks/4 weeks tour any one behaved so bad with us.

Not Verified | Bradley Intl to Tampa. I booked a flight on July 31, 2019. I printed the confirmation page including "Itinerary confirmation Your all set to Jet!" and a confirmation code. In September, I noticed I did not receive an email confirmation. I called customer service and after a 30 minute wait, I was told that my reservation did not go through. When I pressed for a reason, the customer service agent hung up. I then tried to rebook the same reservation 3 more times (using 2 different devices). After getting to the end for all 3 times, the system timed out and told me to call customer service. My previous experience with JetBlue was a round trip to NYC (perfect) and a round trip to Boston (flight cancelled the way out and had to book on another airline) the flight back was delayed 18 hours - first for weather and then because they could not locate a crew. We fly 12 times plus a year. Avoid Jet Blue. Their technology is a mess and they are short staffed.

Not Verified | On my first trip with JetBlue was a 9pm flight. I hadn't eaten all day and forgot my snacks at home, and the flight attendants told me I could have as many snacks as i wanted and could grab more anytime i wanted. The tickets were inexpensive, the attendants were extremely friendly, and my bags were already waiting for me at the claim. I dont think i could have had a better experience anywhere else. JetBlue will be my first choice airline now.

✅ Trip Verified | Orlando to Atlanta. We did not hear the boarding process being called, even though we were at the gate an hour prior to take-off. The first time we heard an announcement was when we heard the doors were closing. When we approached the desk to ask, we were “greeted” with a very unpleasant Jet Blue representative who was unhelpful and threatened to have as removed. Her first comments were “you are late because you went to Starbucks,” except we went to Starbucks over an hour before coming to gate. We had been at the gate at least 30 minutes prior to takeoff. They refused to open the doors, which is understandable, but the way in which we were treated was unacceptable. We were told to see the service desk who also were unhelpful and did not offer anything to remedy the issue. There were no flights offered out that day as well as no information as what else to. Other than “That is your only choice!” (I would put that in all caps but they would not post my review otherwise). We ended up booking another flight out with another airline who were very helpful and apologetic even though they did not cause the issue. We were able to get on a flight out within an hour. Now that’s customer service. Maybe this airline should send employees to get trained by another airline agency. Until then, I refuse to fly this airline again because I feel all should be treated with a little bit of courtesy.

Not Verified | New Orleans to New York. We were in boarding group E since we didn't want to pay more. After watching others load onto the plane with more than 2 carry-on bags and cabin staff luggage on board we were informed that there was no room for our carry on. It would have to be checked at the gate. We were seated in the front part of the aircraft and yet somehow when we were deplaning people who had sat in front of us were either waiting or walking towards our row to retrieve their luggage.