Jetblue Airways

✅ Trip Verified | My worst experience so far and I haven't even boarded yet. I was 4 minutes late and so I couldn't board and the attendant was rude in dealing with the situation and simply told me to look at my board pass, just didn't pay any attention and neither didn't even try to help or talk about. Now I’m waiting for 4hrs for the next flight and they don’t even offer water.

✅ Trip Verified | I used to be a huge fan of JetBlue but after the customer service I received from the staff at the airport who were extremely rude and did nothing to assist me which ultimately caused me to not only miss my flight and end of stranded for 24hrs in a state I do not live on in. I was also separated from my family as two of my family members made our flight. My vacation is ruined. I will never step foot on another JetBlue flight again!

Not Verified | The first time I was traveling with this airline and It was a very terrible experience, my flight was supposed to be landed in Miami around 10:30 AM, but it landed at 3:00 PM, it ruined my whole 1 day for my 5 days vacation trip. It was their mistake and I call customer services for the credit then they said that it was a weather issue, so we cannot do anything about it but actually it was different. In the flight, attendant announce that due to a technical issue behind the aircraft we are not able to fly. I would not recommend flying with this airline.

Not Verified | I had multiple trips canceled due to covid. I had a $1400 credit. Today I was told that $600 of my credit expired and there was nothing that they would or could do about it. The 6 months leading up to the expiration date, people were encouraged not to travel. This is a horrible way to treat your customers!

Not Verified | JetBlue has always been so good to me, but today has been absolutely awful. First our plane had a dead battery. Then they said it needed a part and the part for the plane wouldn’t arrive for 5 hours and there is no guarantee this flight would even take off today. Zero connecting flight options or other flights to fort Myers. I had to drive to Newark NJ to fly to fort Myers. And this flight was delayed as well, (due to weather conditions so not entirely their fault) but then we get to fort Myers and had to wait to get off the plane for 30 minutes bc another JetBlue aircraft was in our gate?. Absolutely horrible day. Otherwise love the services available on the plane and wifi. JetBlue plz don’t do this to me again or you will lose me as a customer.

✅ Trip Verified | The service was bad, 3 hour delay, no explanation not at boarding not at landing. We arrived at Miami we add to wait 1/2 hour on the plane at 2am for parking. It’s bad

Not Verified | JetBlue’s service has gravely declined and the 'JetBlue Experience' has become somewhat of a nightmare! The agents/ flight crew are short and most of them are rude and always on a social call! They are not helpful! JetBlue only seems to care about how they can get more money out of their customers! The bigger they get the less they care about their customers! Shame on you JetBlue! You should name one of your planes 'Covetous Blue'. You are no different than any other airline! And now you want to charge people for carry-on bags during a pandemic! Well that’s brilliant.

Not Verified | The worst ever, a family of 4 with 2 kids ages 4 and 10 and they gave us different seats all over the airplane. With covid situation going on they should put families together not separate them and seat them with strangers. Unbelievable, coming and yelling to us if u don’t seat in your seats we gone take you out of the plane.

Not Verified | New York City to Orlando. I heard good things about them and so I wanted to give them a shot. When I couldn't make my flight, I tried to refund. They said I would have to pay a $100 cancelation fee and they wouldn't let me reschedule.

Not Verified | I had heard good things about Jet Blue so I decided to try them out on a flight from Newark, NJ to Sarasota, FL. I booked my flight and the next day they cancelled the flight out of Newark and shifted me to another flight on another day. The new date would not work for me so I went on the app to cancel but it was going to charge me a $100 cancellation fee. So, I called and after 20 minutes on hold a person came on who was just miserable. I had to argue and fight with them to get a full refund (the flight was three months away, by the way) so that I could book with another airline. If they had just let me cancel without a fight I wouldn’t have held a grudge but the fact that they made me fight and get angry with them on the phone has caused me to decide never to bother with Jetblue again. I’d rather book another airline that doesn’t make things as difficult as possible for it’s customers.