Jetblue Airways

✅ Trip Verified | Numerous passengers refused to comply with safety and health regulations regarding wearing face coverings. Although the flight attendants continuously reminded passengers of this regulation they were unable to control the non compliance. My family and I were anxious and uncomfortable the entire trip. These passengers should not be permitted to jeopardize the health of those around them. Hopefully we do not get sick after this flight.

✅ Trip Verified | During the pandemic it is overwhelming to see so many people. Worst being a digital marketer who was willing to do everything online but I couldn't finish the online process due to a reservation mistake, and then not having assistance at the airport after asking to 4 different agents who asked me to wait to forget me. If I would not have time management or if I would not be an experienced traveler I would easily lose my flight.

Not Verified | I used to think so highly of Jet Blue, but after this most recent experience, I have two words for Jet Blue: never again. Jet Blue has recently partnered with American Airlines, something I only discovered when I made a reservation in March via the Jet Blue website and discovered that I was actually flying American both both going and coming. And it was fine. No complications. I needed to return to Chicago for Easter weekend and booked through Jet Blue again. I booked my tickets from New York to Chicago via the Jet Blue website. (I never use sites such as Priceline etc.) My ticket going from New York to Chicago was a Jet Blue flight, and the return flight is an American Airlines flight. Now here is the kicker, and the reason I will not be using Jet Blue in the future: I was *not* able to check in online 24 hours before my first flight from New York to Chicago. I repeatedly received an error message stating that the check-in could not be completed and that I should CONTACT A CREW MEMBER. I phoned Jet Blue three times on the day before my flight and asked three reps about why I could not check in. All three indicated that my ticket was in good order, confirmed, with no problems. The second service person offered to give me a seat assignment, for which I thanked her. All three told me to chrck in at an airport kiosk. And that's what I tried to do, when I arrived at the chaotically busy Jet Blue area of JFK 2 hours before my flight. I could not check in at the kiosk. I received the same error message and was instructed to locate a crew member. So I went to the Jet Blue kiosk help desk, which was extremely busy. I waited in line and finally had my turn. The woman at the service desk could not check me in. There was some kind of error with the ticket, the nature of which I was never able to discover. She said she had to call someone and asked me to step to one side while she assisted other people. Twenty minutes passed, and the forty minutes. I still had to go through security, and I was becoming worried about missing my flight. I tried to ask the woman at the desk if she would put a note on my record stating that I had arrived for my flight in case I missed my flight and had to rebook. She snapped that she was doing me a favor by making that call for me, because she could have sent me to another service desk. In her defense, that Jet Blue area was pandemonium. Finally, at 8:30 a.m., a half hour from my 9:00 a.m. flight, she handed me a boarding pass. I made it through security and arrived at the gate as the last group was boarding. I was just in time, after having arrived TWO HOURS EARLY for a domestic flight. And now, today, I am trying to check in for my return flight from Chicago to LaGuardia, and neither the Jet Blue website nor the American Airlines (partner) website recognizes my record locator or ticket number. Thus, I am yet again unableto check in for my return flight. And I am once again on hold with Jet Blue, listening once again to the worst possible hold music (c'mon Jet Blue, really?), and I've yet again been on hold for over 40 minutes. Good bye JetBlue.

Not Verified | Horrendous experience from start to finish yesterday. It started in the airport, where the two attendants handling check in sniped at every customer in front of me, complained my bag was almost overweight (it was 49.5 lbs, but to be fair limit is 50), and made the entire preboarding experience incredibly stressful. The plane was then 40 minutes late, without announcement, update or apology from staff. When boarding began, the woman at the gate got on the speaker and shouted during Mosaic boarding that she would cease all boarding entirely if people did not “clear the boarding area”. Presumably she was referring to the usual crowd milling in the hallway waiting for their zones to be called. Nobody, however, was blocking the lane whatsoever, and the single mosaic member had already boarded without any problem. When we all got on the plane, it was boiling hot and completely full- no empty seats for COVID at all. The staff was rude and unaccommodating throughout the flight. They were out of headsets entirely, and of course you can’t use modern headphones with their entertainment set up. They freely let passengers remove their masks, yet would not serve any alcohol due to the pandemic (the latter is understandable, if the former was enforced). When we arrived, they yelled again at passengers disembarking the plane. Just generally a terrible experience, and if possible I will not be flying with them again.

✅ Trip Verified | Purchased a Mint (first class) ticket on Jetblue to fly hometo NYC early, originally scheduled on American. Wanted to be socially distant so did not want to be in coach due to COVID. My seat 3A had a passenger sitting next to me. When he boarded the plane his mask was under his nose. The attendants said nothing. He then proceeded to cough the entire trip, his mask was never on and no one said anything. I could not eat because I could not remove my mask due to his constant coughing. In addition, he was coughing next to my drink and therefore could not even drink the water. Again his mask was either below his nose or not on at all. When i complained to the staff, they did nothing as they reported to me that he is a frequent flier (so what!) Also no hand sanitizer any where on the plane, and no sanitizing wipes. Food was served uncovered, it was as if COVID was over. To end this terrible flight, my suitcase was the last to come out from baggage. I had been under the impression a MINT tag assured baggage would come out first. I will now quarantine at home and get tested in 4 days. I have a feeling many of us on the flight could now be COVID positive.

✅ Trip Verified | I booked flight tickets to Puerto Rico San Juan for March 24th through the 28th. Five passengers were booked on one reservation with Jet Blue . My Son, Nephew and husband all had Covid and we had to quarantine past our trip. I called the Priceline and informed them about our test and we cancelled the flights. I was informed we will get a credit to use in the future before Dec 12th 2021. I called to reschedule the flights and I was shocked about the prices I was told. How does the price rise almost 5 times with a month? I looked on line and I am seeing the very same ticket for $250-$300. This a pure scam. I will lose money recouping my credit than booking another flight and just forfeit the credit.

✅ Trip Verified | This has been by far the worst flying experience I have ever had. I booked JetBlue vacations because they were able to get me the flight and car rental all together which I thought would be less work for me but I was wrong. To start my flight was changed numerous times, then when my flight got in late (after 11pm) there was car rental because they had closed for the night and they were supposed to be notified to keep someone past normal hours. Then I had to spend $140 to Uber to a family members house then back to the airport in the morning with a 6 month baby. Then because they changed my flight from returning Friday to returning Saturday I had to pay an extra day on top of losing the money for the first day when I came in late! Absolutely terrible I would never recommend JetBlue to anyone.

Not Verified | 6 hr delay for a 2 hr flight in the middle of the night. 3 young kids. Having to sit on the ground of a dirty nasty airport. We’re told to not be upset about the delay cause at least we would get compensated for it. Of course no more mention of it during the flight so when we land at the doorway I ask the pilot and flight attendants about the compensation, do we have to call in and they said don’t worry just check your email we will send it within a week. Time passed, called 3 times, last time got a supervisor that was quick to tell me no compensation and as I was trying to explain took a few seconds to realize I had been hung up on. Worst part of all the pilot lied to my face. Way to go. Anyway never again. All the other bad reviews on here are right on point, I myself experienced things that others had. Not about the money cause it wouldn’t be much anyway, it’s about the point.

Not Verified | Absolutely no social distancing at all. Refused to allow my infant to stay in his car seat despite not having anyone in the seat by my husband and I. Approached me aggressively when my son wouldn’t stop crying due to exhaustion but couldn’t sleep due to not being in his seat while moving. This airline has absolutely no respect or regard for the comfort and safety of small children. All they care about is getting their money out of you. I’ve used every airline that flies in my state with the exception of Alaskan airlines, and JetBlue takes the first place ribbon for worst airline. The cabin was dirty, staff is awful, COVID restrictions are nonexistent, representatives in customer service don’t know what the hell is going on and give you false information about COVID-probably to cover their asses if someone gets it on their plane. Overall, don’t fly JetBlue. Fly Delta, American, Southwest etc. anything but JetBlue.

Not Verified | This is the 2nd time I'm "flying" JetBlue. The first time, they cancelled my flight due to "weather". But by the time it was too late, they decided to activate the flight. So, ended up wasting a day. Now, completely clear skies, and the flight was delayed 2 hours, but claimed we'd arrive at the same time. Now we're past the 2 hour delay and still not boarding. No offer for any compensation for lost time. Who knows when we're actually going to leave / arrive.