Jetblue Airways

✅ Trip Verified | Worst flight I have ever been on! Been on the plane for over 3 house and have not left the airport. They knew when they got us all on here that they didn’t have a pilot. Then lied to us and told us he was in the airport already and it would be 15 minutes. Half hour later we find out he is in traffic and was never here. Packed plane in the middle of a pandemic and three house later we are still just sitting here. Very disappointed in the way this has been handled!

✅ Trip Verified | Worst airline. You can never be sure whether your flight will be there when it is time to travel. I booked 2 separate reservations for 5 people to go to fort Meyers and back for spring break 3 months in advance. A month later they called me and changed my 8am direct flight to 5:30pm flight connecting in Boston arriving close to midnight. I canceled this leg and bought new tickets on a different airline. The day before our return, I couldn’t check into my flight, I have the confirmation email and checked online but there was no flight going to cleveland that day. I called JetBlue, the first time and after 30 mins on hold I got disconnected, the second time, I was on hold for 1:40 minutes before someone answered and said you are confirmed for tomorrow at 6pm, then when I told him I couldn’t find the flight, he looked and said your flight was canceled a month ago and we sent you an email which I never got. With their limited schedule, they had no flights from fort Myer’s or any of the neighboring cities within 3 hours, to any city close to Cleveland for 3 more days. I paid an arm and a leg to buy 5 tickets to fly to Columbus, OH, rented a car one way to drive to cleveland because JetBlue decide to change their schedule. I never had any flight canceled with any other airline like this. Never again JetBlue.

Not Verified | They canceled my flight last minute and just threw me on a plane going out the next night at 9.45pm so now I'm stuck at the airport with no hotel and no rental car, because they canceled so many flights all cars are gone and hotels are booked and they want to have an attitude. I will never fly with them again.

Not Verified | Today we were supposed to be back to our reality of work and school but Jetblue had other plans. We had an amazing trip and continued to do so until we got an email 2 hours after our connecting flight left 10 hours before it was scheduled to. We spent 4 hours on hold and 2 hours at the check in desk trying to find a solution. Our "solution" ended up being us flying from Orlando to Boston to stay the night in the airport and then leave in the morning for New York to then go to Detroit. Well then our flight got delayed. And delayed. Then canceled because of weather. Then booked a new flight. It was then delayed. And delayed. And again because they were looking for a pilot and flight attendants. They then waited until 1.30 in the morning to cancel it. We then had to get a hotel and try to find a new flight. Guess what, according to Jetblue we can't get home until Thursday night maybe because it would be standby. While my family slept for a few hours, I continued to be on a 3 hour hold until 5.30 in the morning for them to only tell us that we could get a flight to New York and then stay the night there and fly to Detroit on Thursday. This morning, I went straight to the airport to see if we could get a better flight while being on hold yet again for another 2.5 hours I eventually got us a flight through American Airlines for Wednesday morning that the JetBlue employee said didn't exist. So now, we wait, while missing school and work (without pay). Guess what Jetblue has to say about all of this, because it was due to "weather" and not the fact that they couldn't get a pilot or flight attendants they are not going to help any of us who got stranded. There is no compensation, no remorse, in fact we witnessed two employees leave their desk and never return to finish helping the customer, and if you want a refund you get a credit. Truly have never experienced anything like this from any other airline.

Not Verified | The return flight was cancelled from Miami to JFK due to weather related issues. Other airlines just cancelled their flights early on in the process but Jetblue hourly delayed the flight until 3am when it was cancelled. This went on for multiple flights until they were all cancelled. They had "no staff" to work the flights. They were probably aware of this for hours but delayed the process at the expense of customers and their families. In the terminal there was minimal help or assistance. The staff were clueless and of no help. Worse nearby British Airways supplied food and drink to those delayed. It took customers shaming the meager staff available to offer some drink at 2.30 am. Nearly 10 hours later when any available food station had closed by 9 pm. Essentially there was no consideration of the customer. Trying to re-book was a disaster. You would think they would step-up and get re-bookings going.

✅ Trip Verified | Absolutely horrible customer service. They worry about two years old kids not wearing the masks, but when it comes to the delayed flight, they don’t know how to handle it. They keep rescheduling the flight every hour, and after all at 3am let people know that they have no pilot available. The absolutely don’t care about people and especially kids, in fact keep rescheduling the flight to avoid paying hotel fees. I wish the choice of airlines was bigger in south direction, so I would never use them again.

✅ Trip Verified | We booked a round trip flight months ago. Upon booking, both flights were 100% empty. We paid $9 per person ($90 total) to reserve our seats. Upon checking in, we learned there was an equipment change and we were no longer together. As an accommodation, we were moved to the last row by the bathroom. For our upcoming return flight, there is another equipment change. 4 of us are now sitting up front. My 6 year older (yes, 6) is in the back. I called last night to get us back together though the flight is completely full. To make matters worse, I waited on the phone for 2 hours to speak to a manager to have our $90 of seat selection fees refunded. The only thing I was offered was a “credit” which is extremely presumptuous and assumes I will fly them again. I understand that due to COVID, demand is extremely unpredictable and the airlines are doing the best they can. However, to charge a fee for a service (seat selection) and then get bumped around the plane, and not even get seated together, and not offer a refund for the service seems completely wrong to me. This is not what I would expect as a “family friendly” airline. I’ve read other reviews about JetBlue - what happened to this airline?

✅ Trip Verified | $150 for over 50 pounds? our bags were 50, 51, and 53 pounds and we had to pay $150 for each bag. Checking in was also the most painful check in of my life we had to rush to make our flight. A solid three people were working to check us in and they were zero help. They wouldn’t give us our TSA pre check which we have never had an issue with before. Their covid protocols were non-existent as well. After all that, they printed out several wrong boarding passes. The flight attendants were so rude because we were the last ones on the plane.

Not Verified | I purchased a flight through JetBlue for $637.62 on Monday, April 05, 2021, and called to cancel on April 06, 2021, due to one of my family members I have been in contact with getting COVID. I purchased for an extra $50 the flight insurance that Jetblue offers that advertise "Get your cancellation fee waived and refunded 100% of your flight". I would like to add that there is no additional information about this insurance or any disclosures provided. They also say I can cancel online, but my option to do so was greyed out. So, I called JetBlue customer support. I waited 45 minutes for the representative to be rude and not empathetic. She had informed me that the insurance they offer is actually through a third party called Allianz and said that I would have to file a claim with them to see if I am eligible for a refund. I did this which took a lot of time. Allianz denied my claim and said they will not be refunding me. They advised me to contact JetBlue for a refund. I once again waited 45 minutes to speak with a JetBlue representative for her to tell me that there is some DLT rule where they can't refund me. She did not tell me where I could find this information, I requested proof of this and she would not provide it to me. I requested to speak to a supervisor. I waited another 10 minutes to speak with the supervisor. I told her that I would like my money refunded and not as a travel bank credit because I do not want to use their services anymore. She was the rudest supervisor I have ever spoken to. She did not empathize with me nor did she care that I was unsatisfied. She did absolutely nothing to resolve my issue. This is the second time I have had a terrible experience like this with JetBlue. I feel like I have been scammed and robbed. I feel like they would rather I fly with the possibility of giving 50 people COVID than to cancel and refund my flight.

✅ Trip Verified | Numerous passengers refused to comply with safety and health regulations regarding wearing face coverings. Although the flight attendants continuously reminded passengers of this regulation they were unable to control the non compliance. My family and I were anxious and uncomfortable the entire trip. These passengers should not be permitted to jeopardize the health of those around them. Hopefully we do not get sick after this flight.