Jetblue Airways

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1601 reviews
3/10
4 star Skytrax Rating
Filter Reviews by :
Show
2/10

"Horrible company"

(United States)

Horrible company. We canceled our flight, because of the pandemic, at first we got credit till January 26, but when we asked for a refund, they denied it. This company stole our money, we never ever will buy tickets again from this airlines.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteNew Orleans to New York
Date FlownMarch 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
2/10

"full flight back and forth to Cancun"

(United States)

Not Verified | JetBlue use to be my favorite US carrier, not anymore. First they did not block middle seats, just did for a short period of time, well, still decide to give them a shot, and booked an international flight with my family. They said airplanes will be no more than 75% capacity, they lie, full flight back and forth to Cancun. Also the plane was very old/dated, the screens without movies just TV, on an international flight!, and food, forget it, but I already know that. Will try to avoid at all costs, this airline, too bad, now only choice is Delta, that really care about passengers health and is the only airline who still blocked middle seats.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteLos Angeles to Cancun
Date FlownJanuary 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
10/10

"put other airlines to shame"

(United States)

Not Verified | Thank you Jetblue for offering non stop service to/from Richmond, Virginia to Las Vegas. We fly a lot, but not often on Jetblue, due to routes. Your service and planes put other airlines to shame. I absolutely hate flying with your competitors but have to because of certain routing. We have plenty of options from Richmond, Virginia to head north or south and LOVE that you've added 2 Western direct destinations (Vegas and LA). Would love to see future direct flights to Colorado and Utah. Our return flight was delayed an hour but we knew about the delay the day before when we checked in. Delays happen and really appreciated Jetblue being proactive and notifying of us early. That's great service! Please add Salt Lake City and Denver to your direct schedule from Richmond, pretty please?
AircraftA330
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteLas Vegas to Richmond
Date FlownJanuary 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
1/10

"Very poor service"

(United States)

Trip Verified | I've been traveling with Jetblue for a long time now, but this time the experience was very poor for my family vacation to Orlando. There was a $30 hidden daily fee for the hotel in Orlando that was never disclosed and when I called Jetblue customer service they told me it's because the used a 3rd party vender for their website and the fee wasn't disclosed properly and they will not refund my money. I also got charged $45 for a small carry on item and they wouldn't refund that money either. Very poor service, please watch out for this airline.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
Routeboston to orlando
Date FlownDecember 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"no social distancing on the flight"

(United States)

Trip Verified | I have been loyally flying with Jetblue because of their dedication to customer service and great flight experience as well as their great handling of flying during a pandemic. Yesterday’s flight changed all of that. My partner and I, who have been socially distancing and extremely cautious and only exposed to each other, were placed in middle seats in 2 separate rows, both seated next to strangers. There was no social distancing on the flight, nor any cautionary measures like disinfecting and cleaning during the flight. We had asked to be seated next to each other at least, a request that was ignored 3 times. And after all of that, when I called customer service to complain, after 2 hours on hold waiting for the supervisor, I was told that Jetblue’s only responsibility was, and I quote, “to get customers from A to B, that’s it.” In other words, customer comfort and safety is of no concern to the supervisor. I am extremely disappointed in Jetblue and their handling of customer safety during a pandemic.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteBoston to Los Angeles
Date FlownJanuary 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
9/10

"airline is definitely worth the value"

(United States)

Trip Verified | Before the trip even started, we had to call and make changes with customer service. The agent was very kind and made all the changes that we requested. Bag drop-off went smoothly, except for a few technological glitches. Boarding was slightly delayed due to the inbound delay, however, Even More Space did have priority boarding. Once onboard the aircraft, there was slight confusion about seating which caused more delays. We ended up departing 15 minutes behind schedule. The Even More Space seat provided a lot more legroom and it was much more comfortable. The snack service seemed unaltered by the virus - all passengers could choose between cheez-its and cookies as well as a large variety of drinks from the Pepsi company. JetBlue provided neck pillows, blankets, and headphones for sale. The seatback entertainment screen provided a large variety of shows and movies as well as a detailed flight map. The wifi was fast and free for the entire flight, for all passengers. We landed on time. The crew took great care of us. The only issue was that the baggage took about 30 minutes to arrive. The airline is definitely worth the value, especially considering that Even More Space gets you the same amount of legroom as other airlines' first-class cabins, and priority boarding and security, at only 70 extra dollars.
AircraftA320
Type Of TravellerFamily Leisure
Seat TypePremium Economy
RouteSalt Lake City to Ft Lauderdale
Date FlownDecember 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
2/10

"little communication from the staff"

(United States)

Not Verified | There was very little communication from the staff. The plane had radio issues that set the flight back 3.5 hours. This is after they pushed my initial flight back a few days before. Probably won’t be flying JetBlue again.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteRichmond to Los Angeles
Date FlownDecember 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
2/10

"their attitude is laissez faire"

(United States)

Trip Verified | This is a tough time to fly and I decided to do it after very careful research and quarantine. JetBlue claims to be about safety but their attitude is laissez faire. They ask if one has tested positive for COVID in the last week but does not ask if one has actually been tested. Lots of folks on the plane were careless about masking and the stewards made no announcements to remind people of safety. Please if you are unsure about flying, then don't fly. If you do fly, please get a KN95 mask and a face shield, and be prepared to tell those around you (and they may seat someone next to you) to please mask up.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteRichmond to Tampa
Date FlownDecember 2020
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
2/10

"I will never fly with them"

(United States)

Trip Verified | JetBlue reviewed my husband and I vacation we waited months to go to. They cancelled our 11:30am a day before and then tried to “accommodate” us by putting us on a flight that leaves the day After with a 12hr layover in Boston. That’s the only option we were given. Understandable there was warnings of a storm , but they could of delayed the flight like every other Airline did at JFK. I will never fly with them, I will just stick to Delta because they never disappoint and are Always accommodating.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteNew York to Jamaica
Date FlownDecember 2020
Value For Money 12345
no
1/10

"I’m very disappointed by this airline!"

(United States)

Trip Verified | I’m very disappointed by this airline! We are during such a critical time and they aren’t doing anything to make it safer. Apparently half of the seats on the plane were marked as an upgrade seat! Why? So people will pay extra $100 to seat in exactly similar seat as the economy but they might won’t have much people next to them. Therefore, where I’m sitting the plane is completely full! Front back and both sides of my seats while half of the seats at the upgrade area is completely empty! I asked the flight attendant if I’m able to switch my seat to one of the empty rows and he decline my request. It’s a shame. And I’m really hoping that the government will do something regarding this matter! How come half of the plane is empty while the second half is completely full. I’m upset about JetBlue and will never be back!
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLos Angeles to New York JFK
Date FlownDecember 2020
Seat Comfort 12345
Cabin Staff Service 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no