Jetblue Airways

Not Verified | I would not recommend flying Jet Blue to anyone after the experience I had today with their airline. I think the only good thing I can say about them is that their employees on the plane are nice. But besides that, I’ve had two delays just today. I got to Miami airport before 6am, it is 6pm and I am still on a plane, currently delayed, and we have been stopped at a random airport for 40+ minutes, and I am still not back home to Ma which is a 3hr flight. This will likely be the last time I fly JetBlue. I am so dissatisfied with my entire JetBlue experience today.

Not Verified | I fly frequently with Delta. Decided to go with JetBlue for the first time and what an awful experience. They cancelled my flight, put me in a hotel, allowed standbys on their flights the next following days before me (a paying customer). Absolutely ridiculous. The wait time for customer service was 4 hours. The person on the chat blocked me out so I couldn’t ask further questions. The worst airline. This is the new Spirit. On my flight to PUJ the TV didn’t even work. Worst experience. I absolutely hate JetBlue. Wasted my time. Feels like I wasted my money.

✅ Trip Verified | What a terrible experience, from start to finish! Start with customer service. When dialed, waiting time was 372 minutes and there’s no option for Jetblue to call call. So the customer either opts for leaving the phone waiting for more than 6 hours or forget your reimbursement. That goes to my second complaint. You pay for luggage up front but if you pay for more luggage than what you decided to finally take, the only option to hope and get a reimbursement is calling customer service. This airline is led by a bunch of bandits - charge the customer and make it almost impossible to request a reimbursement. JetBlue, not that you care, but you lost a family of 5 and I’ll do as much negative publicity as I can.

Not Verified | Horrible experience. Our flight times were changed multiple times from the time we originally booked the flight in March, and then on the day of our flight; it was delayed again for a few hours. So one of our vacation days were spent in the airport waiting for our plane to get there. We were supposed to be in Orlando at 5:30pm that day; but we didn’t get there until 1:30 the next morning. And then when we get to the airport to go back home It was the same exact thing .. delay after delay. The JetBlue employees were nice; but the Airline needs to do better with the Arrival and departure times.

✅ Trip Verified | Horrible experience, my flight was cancelled due to pilots timing out and I reviewed an email 4 hrs before I was supposed to flight out. I was traveling from NY to PR and my outgoing flight was cancelled on a Thursday morning and they “auto” rescheduled me for a Saturday morning flight, meanwhile I was only staying til Sunday. I had to go to the airport, stand in a 3 hour line, and fight to get on another flight leaving sooner. My flight was one of 5-6 flights that had all been cancelled for bad weather that never actually came. The option they gave me landed at a different airport 2 and a half hours away from the Airbnb I was staying at. I had to other make arrangements due to no rental cars. After spending the rest of my cut short trip I was emailed about my returning flight that had been delayed 4 times. My original take off time was 1.45 pm and I didn’t get into my seat on the plane until about 6pm that night. Called customer service multiple times only to get hung up on after being on hold for hours on end to just speak to someone. Truly a horrible experience all around and I would not recommend flying with JetBlue anytime soon.

Not Verified | A couple of big problems with JetBlue: Hold time if you call. First time in my life I have heard “you have a wait time of 400 minutes.” 400 minutes? Gives a great starting example of the customer service to follow. JetBlue partners with Qatar Airways. Sounds great as Qatar is one of my favorite airlines. Here’s the issue: JetBlue will not let you select a seat or allow you to upgrade. Even for $$$$. They say “the flight is a co-share and operated by another so you have to do any seat selection or upgrades through the carrier.” Great. Not a problem, except there is a problem because JetBlue has it set up with Qatar where you can’t use your confirmation code on the Qatar Airways website so you are effectively in purgatory. Neither can help you! And I always pay for a Y fare which allows any and all changes. So imagine that - you pay for a Y fare which is the most flexible fare available and JetBlue screws you out of the option to make any changes.

Not Verified | You cannot get them on the phone. Anytime of day or night, they have a 3+ hour wait to talk to anyone! My son's flight was delayed leaving. Once at his destination, we got a call of a family medical emergency and he needed to get home. Unable to reach them via phone, we attempted to get a flight online. Nothing for that day, so he drove up from Fl. to NY. with a family member. Then there was no option to cancel his flight, only change it. I am now forces to call them and cannot get through. It is 1am now. I've been on hold since 7:15pm. After almost 3hrs, they picked up and disconnected me! I immediately called back and was told it was a 189 minute wait time. There is no way it should ever take this long to get through to any business, especially one with time sensitive issues.

✅ Trip Verified | It is a shame that I even have to write this review because this is usually my airline of choice. Before I continue with my review I want to clarify that the flight attendants and pilot were awesome. They made me feel completely at ease and comfortable for the entire flight. However, the plane itself was disgusting. I mean I could not wait to get home and shower bc I felt like I was sitting in pure dirt. The crevasse between my seat was filled with crushed up cheese its. The sealing of the plane and my window had brown marks on them. Lastly, there was some type of particles that kept falling from the air vents all flight. I checked to see the cleanliness of the vents and they were covered in dust. I felt absolutely disgusting and could not fall asleep like I normally would on this quick flight because I was so grossed out. They announced that this flight was thoroughly cleaned right before we entered for "covid regulations" but I can tell by the aircraft's condition it was a lie. Not to mention the passengers who were on this plane previously literally disembarked less than 10 minutes ago. There is no way that an airline should allow passengers on an aircraft in that condition. It looked like it hadn't been cleaned in years.

Not Verified | Awful experience both times I traveled with Jet Blue. The first travel we had more than five hours delayed without any reason for the staff (not present nor on line). Now in return the same thing. They are more than 2 hours delay, inside the plane and the air condition isn’t working. So disappointed.

Not Verified | My husband and I paid $6,000 for two round-trip Mint (Business Class) tickets between Los Angeles and New York. Upon our return, we were informed that Jet Blue had switched out our plane (they used it in a more advantageous market - probably international) and no Mint service would be available on our "replacement" flight. The flight was delayed for 90 minutes and our $1,500 one way return tickets - for a total of $3,000 for two people, were refunded for only $500 each! Another words, Jet Blue cheated us by charging $1,000 each for one-way Coach - no food, tiny seat, no customer service! Do not fly Jet Blue if you can help it. They are no longer anywhere near a top airline. Also, their Mint service can be disappeared on a whim.