Jetblue Airways

Not Verified | Absolutely zero military accommodation. They have no military option on kiosks, military are not allowed in express lines, and no one helps you. One of the worst airlines I’ve ever traveled with.

Not Verified | Jetblue is definitely the worst airline that I have ever experienced. They canceled our nonstop flight two hours before the departure when we were at the airport. No one, neither the manager nor the customer service, was responsive at the airport. In fact they were extremely rude and deliberately ignored us and our questions about the cancellation reason and potential replacement flights. They didn’t answer to our questions about reimbursement and compensation and we had to pay for an extra night at a hotel and multiple uber rides. They finally booked us a 20 hour connecting flight. Please please don’t travel with this airline, they’re awful.

✅ Trip Verified | LAMENTABLE, los atrasos y cancelaciones sin ningún tipo de aviso y sin importarles el tiempo de los pasajeros hacen de esta aerolínea una vergüenza. La atención del personal muy lenta y desinformada. Es increíble que sigan volando con semejante mal servicio. UNFORTUNATELY, the delays and cancellations without any kind of notice and without caring about the time of the passengers make this airline a disgrace. Very slow and uninformed staff attention. It's incredible that they keep flying with such bad service

Not Verified | The worst experience with this airline. We made it to the airport an hour before our flight. We got to the baggage check in on time and the rep said we got there just in time because in 5-10 minutes the baggage check in would be closed. While she was midway into checking our bags in, her manager from behind a different stand asked if anyone was travelling to Puerto Rico. Our rep said we were. The supervisor said - nope, it’s too late for them to check in the luggage. What? We are already being checked in, with 10 minutes in reserve, and suddenly are being told we are late? We said if you finish checking us in, we’ll make it as there was close to an hour before the flight. Our rep now turned completely unfriendly and said we wouldn’t make it anyway because the security line is long. How is it her business how fast we go through the security line? We said finish processing the bags and we will ask someone at the security check to let us go ahead if she is that worried about the line. She said Nope. Take your bags, we can’t assist you. So they made us miss our flight. Awful! Never again with this airline.

✅ Trip Verified | Non-existent customer service. Called 3 times. Told wait time was 220, 194 and 510 minutes. 3 flights within 3 weeks. All were late. One almost 4 hours. No notice before arrival at airport. Gate change on airport departure board but gate attendant kept saying it was at original gate. When I mentioned the discrepancy she said to trust the airport board as the gate rarely got current updates. Website frequently froze; couldn’t get boarding pass from app. Flight from JFK to SeaTac rescheduled 40 minutes earlier than ticket but received no notification of change. Didn’t find out about the change until I checked in, which fortunately was the day before so I could change my limo to the airport. Wi-Fi and TV not working on cross country flight. Overall these were the three worst flights I have ever been on and I travel pretty regularly. Thought I might save some money this time on the cross country flight, but Jetblue proves the adage that you get what you pay for. Wouldn’t fly JetBlue again if they were the only airline in the world.

Not Verified | I will never fly JetBlue ever again. I’ve now flown with this airline 3 times and each time I’ve been delayed. I only ever have this problem with this airline. Horrible customer service as well. Asked for water, and nope. As I’m sitting here in the plane for 2 hours on a delay.

✅ Trip Verified | Probably won't fly JetBlue again. Flight was delayed one hour which I understand. Then the plane couldn't back up because there was an issue disconnecting the push bar from the plane, evidently a common problem. Once we were taxiing out we had to wait another 30 minutes due to a brake heat sensor malfunction. There had to be clearance paperwork processed for us to leave. Once in the air they ran out of the snack boxes 1/3 of the way through the plane. Poor planning. Just an overall poor experience.

✅ Trip Verified | This was an absolutely atrocious experience. The flight was delayed for over two hours. Instead of allowing passengers to wait in the airport, we were all stuck sitting in the airplane seats the entire time. They apparently couldn’t get ahold of the push crew necessary for the plane to leave the gate. Not even an issue with the plane itself or the runway or the weather, simply human incompetence. I wouldn’t recommend to my worst enemy.

✅ Trip Verified | On 28th July, my flight was from MCO to JFK (Flight 2884) at 4:15pm, but it was delayed due to weather conditions and I wasn’t able to make a connection flight via Qatar Airways (JFK to Doha on 8:55pm). So, they requested me to go Just Ask Counter and seek for help, they changed my flight from Qatar to Etihad Airways, and tell me to wait for the next day night time 21:05pm to Abu Dhabi. They only provided me a $16 voucher for foods, so i have been staying inside the airport for 18hrs just to board on the flight. Before that, I asked the girl who changed my flight in JetBlue just ask counter, they said my they couldn’t track my baggage as per told by their baggage management, and told me to call Qatar hotline. I did it in the next day, they said I have to ask the Qatar counter on JFK, end up Qatar told me it JetBlue hasn’t confirmed my flight via Etihad to Abu Dhabi, they don't know where is my baggage. I have been running back and forth form terminal 4 to 5 and back to 8, just because JetBlue haven’t confirmed my ticket on Etihad Airways .Now, I reached Malaysia i still haven’t get any notifications about my baggage. I just have a bad experience from Jetblue who didn’t care about their customers.

✅ Trip Verified | Flight was canceled a few hours before, I missed my sisters wedding. Went to airport to see about another flight, they said no. So disappointed - never again.