Jetblue Airways

✅ Trip Verified | Flight Cancelled - Stranded in Newark - Terrible Customer Service - I booked a return flight home from Newark (EWR) to Phoenix (PHX), The Jetblue ticket i purchased said Operated by American Airlines flight 606. The Flight was cancelled. Jetblue took no responsibility (neither did American) i couldn't re-book - can't get a refund by any airline I'm just out the money for the original ticket plus the ticket i had to purchase myself in Newark to get home. Very bad experience. 3 hour wait times to speak to customer service with resolution to the issue.

Not Verified | I am very displeased with the customer service provided to my parents as elderly persons that they are, people at the counter should be more polite and helpful. They were traveling to Colombia and they did not know about an immigration requirement that they had to fill in on the computer, something that could also be done on paper. JetBlue did not help them and the man at the FLL counter was extremely rude. I used to think that JetBlue was a good company until this man showed otherwise.

✅ Trip Verified | We are a military Family. When checking in baggage we double check with Jetblue bage service that we could take care on bag even though on ticket it said no carry on . She reassured us that it was fine. At the gate we found out we could not. We mentioned that we we military and they said yes they had to charge us. $65 for each bag. We had 2 bags. When we could have checked them in at the baggage for free! I would never recommend them the charge for carry and check bags. This soured the rest of the ride. The overall service is horrible.

✅ Trip Verified | When I departed BTV no one indicated a problem. 1 hour 22 minutes later at JFK the next flight was posted as 3 hours delayed. It took off when my business meeting in Miami started; I stayed at JFK, got a room and attended the meeting by Zoom. Why did JetBlue allow me to board? The "Ask JetBlue" desk was useless in helping with my 12 hour layover. I paid for everything. TO make sure JetBlue did not cancel my JFK to BTV return I paid to upgrade my seat, to make sure I had a seat. The "AskJetBlue" guy kept insisting that he did me a favor by upgrading my seat...the one I already paid for. Forget trying to call JetBlue (800-JETBLUE) I have never had less than a 200 minute wait time. Customer service sent an email apologizing an saying they will issue a travel credit within 7 days; it's been 10 days, no credit and I can't get into the JetBlue Travel Bank without them authorizing it first. They suggest if there are problems just call 800-JETBLUE. Surprise! The wait time is 200 minutes. This is not an accident this is JetBlue's business model. Never fly JetBlue except for nonstops.

✅ Trip Verified | Flight was scheduled to depart JFK at 2:59, needless to say it was after 3:00 before we began boarding. We watched as the plane was being unloaded from the previous flight and grossly mishandled. We watched as the carts with luggage to be loaded pulled up and was parked to the side. Individuals stood around not loading Althea plane and eventually left. We were finally allowed to board the plane. Before we got on the plane we told the gentleman at the gate that no luggage had been loaded. He laughed at my husband and myself and told us not to worry about it. We were one of the last to board the plane. It wasn’t until everyone had board that they decided to load the luggage. We finally left after 4:00, the flight was supposed to leave at 2:59. Got to Atlanta and received an email that my bags did not make it on the plane and may or may not be here tomorrow morning! Don’t even want to talk about the service we received for the JetBlue employees in Atlanta. Rude, disrespectful, and no help at all!

✅ Trip Verified | Terrible experience! I booked a flight for me and 5 family members from Ft Lauderdale to Las vegas, 10 minutes before boarding they canceled the flight! When we did ask for assistance at the counter, they told us that the flight was canceled because shortage of staff! Spending at least an 2 hours in line, had a representative trying to resolve the issue. Took more then one hour for her to switch our flight to an American airline at 7.45 am the next day … to find out in the morning that they have no reservation record. Next day , I went back and forward from Jetblue counter to American Airline for more than one hour, untill I asked jetblue officer to come with me and resolve the reservation . Stranded for a day and a half at the airport , mind you booked hotel and transportation, no one from Jet Blue, have tried to help us out. Now, trying to check in into a flight back home thru mobile, no luck! Thank Jet Blue for stealing a whole day of my paid vacation and a stress, never expected from this airline! Such a shame!

Not Verified | July 4, 2021 my daughter that's 10 years old was schedule to flight around 3:45pm she was traveling with my cousin at the time, Around 3 clock they mention the fight was going to be delayed. Making the story short she board two plane while waiting and in her second plane after she was waiting from 1am to 3am they decided to cancel her flight. I got furious with JetBlue they didn't offer food or even a drink. After all they gave her a 200$ credit and I decided to give it another try and used the credit big mistake today 08/11/21 we flow back from PR back to NYC. Our fight got delayed and we landed at 9:45pm due to the volume of planes we been waiting inside the plane for over 1 hr after landing. Please people avoid JetBlue they have become the worse.

✅ Trip Verified | We were scheduled to leave on Bermuda flight 1731 from JFK at 11:00 a.m. 8/11/21. We had applied for travel authorization but never received it from the Government of Bermuda. We had emailed them with no response. We were at the gate checked in TSA precheck with about 45 minutes to board when we were informed we would not be able to board the plane without our travel authorization forms. I called the Bermuda government hotline immediately. We told the jetblue attendant at the gate immediately. She was rude and zero help; "Without the form I am not letting you on the plane sir". I was put on hold with the clock ticking from the Bermuda government. We asked them to hold the flight they would not. We were told by the Bermuda government we already received approval yesterday but the email did not go through. They resent it. We got it at 10:49. They could care less. We missed our flight, a day of our vacation, thousands of dollars, for 2-5 minutes, that was the mistake of the Bermuda Health Department? And zero help or compassion from JetBlue. Horrible experience with this airline.

Not Verified | JetBlue had previously been my go-to airline. This is no longer the case given the current state of their customer (no) service. I booked a flight for my wife and me that was subsequently was changed by the airline. When prompted to confirm the new itinerary options the JetBlue website directed me to call 1-800-JETBLUE. Upon calling I was informed to take my inquiry to the JetBlue website or hold for 221 minutes - that's right, hold for over 3.5 hours or go back to the website that couldn't help me and directed me to call in the first place. I waited on hold for 3 hours and 29 minutes to have a 5-minute conversation where I was told my new flight would now depart at 5:20 am. After finding a better flight option on another airline I went to cancel my itinerary on the JetBlue website. Again I was told that JetBlue was "unable to process my request" and to call 1-800-JetBlue. After trying several times online over a 3 day period I was given no option but to call their customer (no) service again. This time I was told the wait would be 201 minutes. Fortunately my home airport (Boston Logan) has many options and I expect Delta and American will be my new go to airlines.

Not Verified | I have been flying Jet Blue to and from New York from Jamaica for the past 8 years or so for company annual leave travel. The experience is that though I am a paying customer I am an inconvenience to the crew. They constantly wear a frown/scowl as a badge of honor. Smiling is not a crime and should be a part of the uniform. The lavatories are filthy from boarding commencement. There appears to be no quality standard in this area of their service. The passenger announcements are garbled from the cockpit with very little relevant information being passed as it’s just a tick in the box exercise for the flight crew. The cabin crew on the other hand need to speak a little softer or issue earplugs before their PA and should refrain from talking down to their customers. The worst flying experience consistently is to be their award. Any effort to treat all onboard with respect will be a positive step.