Jetblue Airways

Not Verified | Terrible. Scheduled to leave at noon. Left at 1:30. Held in San Juan till 3:40. Still waiting for bags in Boston at 9:30. Negligible explanations or apologies. Dreadful.

Not Verified | Flight delay, very rough landing, ran out of most food (even items available for purchase), no Wifi, no in-flight entertainment. When I contacted customer service (at a flight attendant's urging) I was told that I should just bring my own snacks and download a movie before I fly. The flight attendants were friendly and helpful, but seemed embarrassed by the conditions on the plane. To sum up, on JetBlue, customers pay ridiculous prices and are then asked to bring their own food, bring their own entertainment, pay extra for traveling with carry-on luggage, pay extra for the privilege of sitting with their family members, and then have to deal with snarky customer service reps. I know JetBlue doesn't need my business, but they don't have to flaunt it.

✅ Trip Verified | My recent encounter with JetBlue Airways was nothing short of a nightmare. From start to finish, this trip was plagued with delays, cancellations, and an utter lack of care for their customers. It all began with a 2-hour delay on our flight from JFC airport to San Jose. Although delays can happen, the lack of communication and transparency from JetBlue's staff made the situation incredibly frustrating and stressful for all passengers involved. The real ordeal began on our return flight from San Jose to JFK airport, which JetBlue unceremoniously canceled without any prior warning. The alternative they offered was to reschedule us on a flight departing from San Francisco airport, which is about a 1-hour drive away from our intended destination! It's hard to fathom how an airline can think it's acceptable to make such a drastic change without taking into account the inconvenience it causes passengers. To add insult to injury, JetBlue's lack of responsibility and concern for their customers became evident when they refused to provide any compensation for the additional expenses incurred due to their own incompetence. They did not offer any hotel accommodations for the unexpected overnight stay in San Francisco, forcing us to bear the cost ourselves. Additionally, they showed no willingness to arrange for transportation to the San Francisco airport, leaving us stranded and helpless. As if the frustration wasn't enough, their customer service was an absolute disaster. Attempting to contact them by phone was an exercise in futility, as the waiting time to speak to a representative was a staggering 1 hour! Similarly, the wait time for their chat support was an outrageous 1 hour and 30 minutes! It's evident that JetBlue lacks the capacity or desire to address the grievances of their customers promptly. Throughout this entire ordeal, the staff's attitude displayed a disheartening lack of empathy and understanding. It felt as if they considered us mere inconveniences rather than valued patrons who deserved respect and consideration. In conclusion, my experience with JetBlue Airlines was beyond disappointing. The delays, cancellations, and subsequent lack of support and compensation have left me with a sour taste in my mouth. I strongly advise against choosing JetBlue for your travel needs unless you're willing to endure a series of unfortunate events and an indifferent customer service team. There are plenty of other airlines that prioritize their passengers and go the extra mile to ensure a smooth and pleasant journey. JetBlue has shown a complete disregard for their customers' well-being, and I will certainly not be entrusting them with my business in the future.

Not Verified | Horrible customer service. No compensation for flight both delayed over 5 hours! Representative gave so many excuses until the denied any sort of compensation for a family of four with small children stranded in the airport. Inflight was also terrible no service of any sort tv service not working. We travel a lot and this was the worst experience ever. Never again!

✅ Trip Verified | Do not ever ever ever EVER EVER EVER fly Jet Blue unless you’re into masochism or just don’t want to ever go back home. This is my 3rd time flying with Jet Blue and this is the 3rd time I’ve experience incompetence with them. Our flight is delayed because of some mysterious storm that I can’t seem to find anywhere on the radar. We were supposed to fly out 9PM last night and it’s currently 12:41 PM 7/22/23. The flight time has changed around 10 times now and was just delayed again to 1:30PM today. I TOLD my boyfriend not to fly with them again, but No. The last time we flew with them, the pilot never even showed up for work and they had to bring a pilot from another airport. Now this flight has been delayed “due to weather” (which is all they can say) and late last night they changed the time to 3 AM from 12:30 PM. If this is due to weather, how can you just push the time up roughly 9 hours? And then push it to 1:30 pm, and then 12:30 and then 1:30 again? This is by far the worst airline in the world and they have THE NERVE to try to buy another airline. Get your business in order first before you try ruining Spirit Airlines (which I assume HAS to be 500x better than this trash airline). At least this time it wasn’t 10 degrees on the flight, though the Wi-Fi didn’t work. There were no apologies or anything. Also, every flight from every other airline that was heading to New York from San Francisco (which is very close to San Jose, you can see that airport when you’re taking off) that night we’re all fly out on time, no delays or anything. There was no bad weather or anything. Just JetBlue lying to keep from having to give refunds or something to everybody.

Not Verified | Very bad experience with airline staff. They are not taking care of customers. Unprofessional staff. Asking for help many times with their employees, none of them are helping. They are not even listening. They are talking on phone and talk to another staff making jokes each other, very bad customer service

✅ Trip Verified | Third time flying to Boston from Tampa this year for healthcare reasons for my dad. I have flown Jet Blue since 2005. I loved them for years and probably have seventy five flights with them. I will never book JetBlue again. The last few trips have been maintenance problems with the plane. My trip on July 23rd to Tampa is delayed from 10:18 to 2:40 as they are waiting for a plane from the Dominican republic to arrive. A four hour delay is now common on Jet Blue flights along with cancelations. The email they sent me says it is a 22hr flight to Tampa and the help desk doesn't know why it says that so you have to literally go to the help desk to get information. I am sixty years old and have flown my whole life. They have turned into the worst airline in the United States.

Not Verified | Jetblue doesn't cancel flights they push them back and make you waste time and money at the airport to then cancel flights. If there's a safety issue it's better to cancel a flight. I was leaving Saturday evening and my plane never left so I tried a different day and the flight was delayed again. I tried a new flight and it's delayed as well. There should be a policy that if a flight is delayed for than three times that it should be canceled. The customer service is horrible in the Santo Domingo airport in Jetblue. You can wait on a line for an hour or more and they don't help anyone or communicate what's happening to the plane. The Jetblue workers in Santo Domingo have attitudes and don't wanna do their job. Jetblue will delay everything and not compensate you when you lose days of work. Jetblue only wants money and they don't provide the service that they say online.

Not Verified | I was scheduled on a flight that was Jet Blue cancelled. With that knowledge I booked with another airline for the next day. After my booking I received and email from Jetblue that I was booked on another flight the next day. There was no mention of this in the email cancelling my flight. Now its to late to get a refund. In all my years I have never had this happen. Be very careful with dealing with this airline. I will certainly think twice before booking with them in the future!

✅ Trip Verified | Complete shaft on an expensive family vacation! JetBlue did not have an aircraft at the gate for a 9:41 flight to Punta Cana. However they knew the feeder flight was going to be 5 hours late. Substituted a plane for a boarding time at 1:15pm. Kept us on plane for 2 hours while they scrambled for available pilots. Still on plane at 5:38 pm with little to no communication. Finally let passengers get off the plane to be berated by counter staff! I have flown JetBlue many times but this will be my last! Understaffed!