Jetblue Airways

✅ Trip Verified | Complete shaft on an expensive family vacation! JetBlue did not have an aircraft at the gate for a 9:41 flight to Punta Cana. However they knew the feeder flight was going to be 5 hours late. Substituted a plane for a boarding time at 1:15pm. Kept us on plane for 2 hours while they scrambled for available pilots. Still on plane at 5:38 pm with little to no communication. Finally let passengers get off the plane to be berated by counter staff! I have flown JetBlue many times but this will be my last! Understaffed!

✅ Trip Verified | Before our flight, we saw in the news that over 1,500 other JetBlue flights were canceled. Still went to our flight (because we had no other choice), waiting 4 hours from 8 in the evening to midnight, only to have police come over to tell us our flight was canceled. Turns out, it wasn't just ours; on the board of flights, over 15 other flights were heavily delayed and canceled. We were all told at once about the cancelation, so we all ran against one another to get in line first, which has barely moved as I write this (over an hour wait now). There was an automatic rebooking, which would take us up to New York (which is being hit by heavy storms), then back down to Florida, then finally to California which makes 0 sense. Employees have said all their hotels are booked and no direct flights can come until 2 days, so overall we are stranded in another state with nothing and no compensation. Way to go JetBlue, never flying here again and neither should you.

✅ Trip Verified | Delayed flight for over three hours with no explanation. Once on board the flight attendant or the pilot told us the repair of a broken flight attendant seat took longer than expected. All of this after trying to find another flight after canceling my flight after midnight. I happened to look at my phone for the time at 12:15 and saw they cancelled the flight. I spent the next six hours waiting for a human being to book us on a flight from a different airport. Beyond disgusted with the lack of care shown by the airline and the employees. Very little done to convince me to fly with them again. No longer do they go the extra mile. The app is useless. The website is useless. “Oops try again. We are unable to complete your request at this time.” The return flight is now scheduled for 12:42 AM and totally doesn’t sync with connecting flight in Boston. Their attitude is “Oh well.” I totally feel unwanted by this airline. Not that anyone from Jetblue would read this. They are flailing and failing. I’d rate them a ZERO if I could.

Not Verified | Just returned today on trip from Boston to Asheville, flight delayed Approx. 3 hours. On trip to Boston was delayed about 6 hours. Worse trip ever. Plane was old, faux leather seats well worn. Plane was dirty, food under seats. Weather was supposed to have problem on Friday, no reason today. Pilot gave virtually nil flight information. Flight attendant making announcements could not be understood, talk too low and fast. The plane noise was terrible, seats popped and cracked. Never again.

Not Verified | 1) We flew MIA to Newark and they didn't put our 2 children's car seats on the flight. Both tagged and handed over with the luggage. They were not able to get them to us. Our children are 3 and 4 and the customer service response is "your problem" 2) Flight from NYC to MIA on Friday is canceled. Jetblue provided no information and I mean none at all. Unaware if they are rebooking or refunding. Call wait times are long. 3) They can't reebok from New York Airport. They can get us on a flight from DC to Fort Lauderdale, so we get to DC. They cancel that flight and rebook us from DC going to West Palm. Even though they are still selling flights from DC to FLL and had enough space to book all 4 of us for any of the FLL flights. We find this out as we arrive to the airport. We were notified via voice message 4hrs later. After 2hrs wait to speak to an agent we were told they "can send us to any South Florida airport they want" and other passengers (even those without tickets previously) have priority. This is simply a money grab so they can continue selling flights and fill up the low demand flights to other locations. Arriving into West Palm, 70+ miles from our airport, at 9pm, with 2 small children after 72hrs of traveling is acceptable to Jetblue and a true representation of how little they value their customers. We have submitted a refund and rebooked with American, and will never make the mistake of booking Jetblue again their processes are not customer centric.

✅ Trip Verified | Do not fly JetBlue. They will absolutely screw you over and you will spend 10 hours of your time trying to talk to someone while stranded without any helpful information. We lost a lot of money. Will likely not fly again.

✅ Trip Verified | This airline is undoubtedly the worst I've ever encountered. Prepare yourself for a mind-boggling level of disorganization and sheer incompetence. They take delay torment to a whole new level, making you suffer through agonizing 6-hour delays with zero explanation. And as if that's not enough, they have the audacity to charge you a ridiculous $25 fee just to attempt to reach their so-called customer service phone line, only to have them hang up on you without a care in the world. Picture this: you're already subjected to a mind-numbing 6-hour delay, and on top of that, they have the gall to demand $25 from you for the privilege of contacting them.

Not Verified | Our honeymoon was spent in hours of disarray! The customer service was the worst I have ever experienced in my life. Our flight was delayed, and we missed our connecting flight. As if that wasn’t stressful enough. I was laughed at, told to get over it, and the “supervisor” spoke as though she was in high school. Making rude faces, throwing her hands up saying not my problem, and doing absolutely zero to make the situation better. I will NEVER fly jet blue again. I had a man yell at me to look at his hand as he’s giving me directions, and I was looking at his hand and where he was pointing. I’m honestly not even upset about my flight. The lack of communication, and level of unprofessional behavior from every single member of that team on July 14th 2023. Solidified my feelings that I would rather never fly again, then fly JetBlue.

✅ Trip Verified | JetBlue’s operational incompetence is laughably (not really funny) pathetic. After a 2 hour delay (the 4th multi hour delay I have had this month on this airline), at the designated boarding time, the gate attendant informs us that “our plan had to be diverted to Charlotte because of storms.” Setting aside whether or not the stated reason is true, why would it take until boarding time for JetBlue to reveal that the plane is in another city. Zero authenticity. Zero trustworthiness. This airline is operationally incompetent. Take this airline if you relish getting massively delayed every time you fly and enjoy getting jerked around about how long the delay will be.

✅ Trip Verified | Went to South Carolina for my brothers marine graduation with my family along with my 3 children under the age of 5 After multiple flight delays they canceled the flight. The following day we took our flight to LGA sitting on the plane for 2 hours because again it was delayed. We waited for our baggage for an hour in a half Forgot our pack n play and high chair. A week later we got a call that we left it behind to go pick it up. I called back to tell them the day before & told them I’m going to pick it up lady saw it and said no problem. The rude lady (in charge of baggage claim JetBlue LGA) told us it was discarded after I had spoke to someone and it was confirmed. The person I spoke to the day before confirmed seeing my pack n play along with the seater even told me the color it was. Told her I would be there at 10 in the morning the following day which was July 14 We leave 1:30 mins away I got there 9:40AM staff was nowhere to be found, and the people working there were very nice and told us it was still in a building. Unfortunately the person in charge of baggage was not nice & threw away my daughters travel Pack n play and Eating seater.