Jetblue Airways

✅ Trip Verified | Jetblue left me and my family stranded on return trip from Atlanta to Bermuda. We knew we were going to miss connecting flight in NYC so we had to rebook in Bermuda. Due to a system error, they could not rebook our family of 3 and it was only our family they could not process. All other passengers were checking in their bags and proceeded through customs. We stood in front of check out counter from 11:15 to 8:15 while the jetblue agent was on the phone trying to fix the problem with a customer service agent. At 4:00 customs closed and we were stuck in Bermuda for another 4 hours just trying to have the agent book a flight out for whatever flight we could get. We kept missing opportunities to get on a flight because agent could not book due to their data base crash. Our family of 3 were separated and we all flew on different flights just to get back to Atlanta. JetBlue hesitated to put us up in Bermuda and then they said they had an agreement with a local resort who did not want to honor what jetblue said they approved. My card was charged over 1600 USD for a 2 night stay that I neither wanted not approved. Their was no concern on getting us home or following through with comping the stay. I assumed when I got back home the notes would show the nightmare that we experienced but the Bermudian agents did not put any notes and it just looked like we were just booked on the next available flight. This was 100% a jetblue error and now they are telling me that it is not covered. I am shocked, dismayed and not sure what to do. I understand delayed and cancelled flights as this happens all of the time but BEWARE as Jet Blue will lie and not honor their contract.

Not Verified | Delay after delay after delay always the same thing with JetBlue. Jetblue will be my last choice whenever I travel. I’ve never had the problems I have with JetBlue with any other company’s. Only JetBlue. And the people I’m traveling with warmed me beforehand about JetBlue and I DIDNT LISTEN!

✅ Trip Verified | One way flight $750. Computer malfunctions led to late departure while on tarmac. All other flights coming and going. Limited refund or accommodation offered. No relationship with other airlines. Based upon ticket price (similar to delta, American etc) inconvenience and lack of resources similar to a no brand value airlines. Significant rip off. No Wi-Fi. Like watching TV from 70s with snow in background.

✅ Trip Verified | Re: NYC to LAX, none stop, about 5 to 6 hours I am usually an easy going and patient traveler, I have encountered numerous problems when traveling, I never complained or reported it, but this is the worst experience. I booked a one way ticket with JetBlue Always from Newark to Los Angeles on 7/06/23, the travel date was 7/27/23, I checked in on 7/26/23. On the morning of 7/28/23, I received a cancellation notice from JetBlue (see attached Cancellation Notice). Problem 1. I was ok with the cancellation, anything could happen, I understood, as long as I could get a refund. About 30 minutes later, I received a rescheduled itinerary, JetBlue unilaterally set the departure at Westchester Airport which is 2 hours away from my home, the flight would take me to Orlando, the layover time would be 8 hours, then from Orlando to Los Angeles, the total travel time would be about 16 hours. Problem 2. It was still ok to me because JetBlue allowed me to cancel it for free. The instructions led me to "Manage trip". I followed the instructions but kept receiving error messages, so the refund couldn't be processed. Problem 3. It suggested "Chat" would be the fastest way to solve the problems/issues, or for Q&A. But "Chat" couldn't solve my problem, it led me back to "Manage trip" again and again, and couldn't do anything for me. Problem 4. I had no choice but to call JetBlue, the holding time to reach a live person was 1.5 hours, finally a real person picked up my line, the first sentence was to let me know that the refund request placed on the phone was subject to $25. Well, I started to get aggravated. Anyway, the refund request was sent in and the $25 fee was waived. Problem 5. Finally I received the refund with $30 short. The interesting part was the refund amount on the statement was correct, but the actual amount was $30 less (see attached). So I had to call Jetblue again, the representative told me after investigation it was their mistake when processing the refund. Well, JetBlue used to be my favorite airline, I don't know why it changed so much in a bad way, I believe I am not the only one having these problems. I am sharing this experience with the public, hope JetBlue wakes up someday, and improves the quality of service.

✅ Trip Verified | The worst flight experience I have had on any airline. The forward flight was canceled two hours before the scheduled departure due to the JetBlue mess, and no help was provided by JetBlue other than a refund and ticket for the next day, 24H later. I had to buy four one-way tickets and pay 4x more: still waiting for compensation from JetBlue. My family spend four hours extra at LAX and $1000 for four one-hour flights. Stay away from JetBlue.

✅ Trip Verified | JetBlue cancelled my flight due to weather/air traffic control and did not cover all the added costs for our family to extend our trip and book a new flight. JetBlue's next available flight was 4 days later. It rained for 10 minutes that day and they just don't have the resources to accommodate the delays or cancellations coming from other parts of the country. It has been more than 10 business days and still have not received refund and incurred additional costs at $843 above what credit they are giving back. Wait times when trying to call the airline were 5 hours. Will not fly with them again.

Not Verified | No good experiences. Flight gets cancelled and delayed frequently. My 8:16 flight rescheduled for 9:21 then to 10:25. No idea when it actually going to fly or cancelled for the day.

Not Verified | Our flight was delayed which made me miss the next flight after which was ridiculous. I had to wait 8 hours for the next flight only for it to take me to Queen's and then to my destination instead of straight there which would only had been an hour but now it will be 3. So that's about 10-11 hours it took to get home in which stressed me out so much, especially since I'm pregnant, and they only gave me a voucher for $12 in food which did nothing since everything here cost more that ten? It was an ridiculous experience, and never again will I be using Jetblue. They seem very unorganized. Not the first flight I've seen to miss their next flight either. I am very stressed out and tired. They even changed the number without notice, so many people are missing their flights it's disgusting.

✅ Trip Verified | Worst airline. Canceled my flight 5 hours before departure. Told me they could get me on a flight 3 days later. Would not help me with a hotel room. Told me the refund would take 10 days. They just left me stranded nowhere to sleep nothing to eat, and no money back for 10 days.

Not Verified | Terrible. Scheduled to leave at noon. Left at 1:30. Held in San Juan till 3:40. Still waiting for bags in Boston at 9:30. Negligible explanations or apologies. Dreadful.