Jetblue Airways

Not Verified | Just returned today on trip from Boston to Asheville, flight delayed Approx. 3 hours. On trip to Boston was delayed about 6 hours. Worse trip ever. Plane was old, faux leather seats well worn. Plane was dirty, food under seats. Weather was supposed to have problem on Friday, no reason today. Pilot gave virtually nil flight information. Flight attendant making announcements could not be understood, talk too low and fast. The plane noise was terrible, seats popped and cracked. Never again.

Not Verified | 1) We flew MIA to Newark and they didn't put our 2 children's car seats on the flight. Both tagged and handed over with the luggage. They were not able to get them to us. Our children are 3 and 4 and the customer service response is "your problem" 2) Flight from NYC to MIA on Friday is canceled. Jetblue provided no information and I mean none at all. Unaware if they are rebooking or refunding. Call wait times are long. 3) They can't reebok from New York Airport. They can get us on a flight from DC to Fort Lauderdale, so we get to DC. They cancel that flight and rebook us from DC going to West Palm. Even though they are still selling flights from DC to FLL and had enough space to book all 4 of us for any of the FLL flights. We find this out as we arrive to the airport. We were notified via voice message 4hrs later. After 2hrs wait to speak to an agent we were told they "can send us to any South Florida airport they want" and other passengers (even those without tickets previously) have priority. This is simply a money grab so they can continue selling flights and fill up the low demand flights to other locations. Arriving into West Palm, 70+ miles from our airport, at 9pm, with 2 small children after 72hrs of traveling is acceptable to Jetblue and a true representation of how little they value their customers. We have submitted a refund and rebooked with American, and will never make the mistake of booking Jetblue again their processes are not customer centric.

✅ Trip Verified | Do not fly JetBlue. They will absolutely screw you over and you will spend 10 hours of your time trying to talk to someone while stranded without any helpful information. We lost a lot of money. Will likely not fly again.

✅ Trip Verified | This airline is undoubtedly the worst I've ever encountered. Prepare yourself for a mind-boggling level of disorganization and sheer incompetence. They take delay torment to a whole new level, making you suffer through agonizing 6-hour delays with zero explanation. And as if that's not enough, they have the audacity to charge you a ridiculous $25 fee just to attempt to reach their so-called customer service phone line, only to have them hang up on you without a care in the world. Picture this: you're already subjected to a mind-numbing 6-hour delay, and on top of that, they have the gall to demand $25 from you for the privilege of contacting them.

Not Verified | Our honeymoon was spent in hours of disarray! The customer service was the worst I have ever experienced in my life. Our flight was delayed, and we missed our connecting flight. As if that wasn’t stressful enough. I was laughed at, told to get over it, and the “supervisor” spoke as though she was in high school. Making rude faces, throwing her hands up saying not my problem, and doing absolutely zero to make the situation better. I will NEVER fly jet blue again. I had a man yell at me to look at his hand as he’s giving me directions, and I was looking at his hand and where he was pointing. I’m honestly not even upset about my flight. The lack of communication, and level of unprofessional behavior from every single member of that team on July 14th 2023. Solidified my feelings that I would rather never fly again, then fly JetBlue.

✅ Trip Verified | JetBlue’s operational incompetence is laughably (not really funny) pathetic. After a 2 hour delay (the 4th multi hour delay I have had this month on this airline), at the designated boarding time, the gate attendant informs us that “our plan had to be diverted to Charlotte because of storms.” Setting aside whether or not the stated reason is true, why would it take until boarding time for JetBlue to reveal that the plane is in another city. Zero authenticity. Zero trustworthiness. This airline is operationally incompetent. Take this airline if you relish getting massively delayed every time you fly and enjoy getting jerked around about how long the delay will be.

✅ Trip Verified | Went to South Carolina for my brothers marine graduation with my family along with my 3 children under the age of 5 After multiple flight delays they canceled the flight. The following day we took our flight to LGA sitting on the plane for 2 hours because again it was delayed. We waited for our baggage for an hour in a half Forgot our pack n play and high chair. A week later we got a call that we left it behind to go pick it up. I called back to tell them the day before & told them I’m going to pick it up lady saw it and said no problem. The rude lady (in charge of baggage claim JetBlue LGA) told us it was discarded after I had spoke to someone and it was confirmed. The person I spoke to the day before confirmed seeing my pack n play along with the seater even told me the color it was. Told her I would be there at 10 in the morning the following day which was July 14 We leave 1:30 mins away I got there 9:40AM staff was nowhere to be found, and the people working there were very nice and told us it was still in a building. Unfortunately the person in charge of baggage was not nice & threw away my daughters travel Pack n play and Eating seater.

Not Verified | I see JetBlue is turning into Spirit Airlines. I purchased a ticket that's cost met $187 that turned into travel credits after I canceled my trip. Now I am trying to rebook my trip but I am told I only can use my credit for the ticket and not for the extra bag or seat, while I still have extra credit balance available. They won't return my money to my credit card and they won't allow me to use it to pay my extra luggage. This sounds like cheap low level type of service just as Spirit Airlines. Instead of correcting or becoming better I can see a duplicate of a spirit airlines.

✅ Trip Verified | Very unprofessional. Flight was cancelled with out information The service person was rude and unprofessional. Gave food voucher but not happy with the unprofessional attitude and rude behavior

✅ Trip Verified | Thanks to Jet Blue for the worst travel experience my family and I have ever had. Our flight was supposed to be about 2 1/2 hours from Seattle to LAX. After arriving at our gate we learned that our flight had been delayed by 2 hours. Ok, no big deal. Then another 2 hours, and then again and again. Our flight was delayed for more than 10 hours. After speaking to the gate agent 2 different times, we, and everyone else were told the plane had a mechanical issue and would arrive asap. Everyone was also told they would be issued a $200 credit for the delay per Jet Blue policy. The gate agent said we would receive an email regarding this credit. Nobody was happy about the delay, but at least we would be compensated, or so we thought. After several days without an email about the credit we were promised I called Jet Blue customer service. I was told that we were not entitled to any compensation because our 10 hour delay was weather related. How convenient. Their compensation policy doesn't cover weather delays. I already knew weather delays weren't covered after reading their policy during our delay. I asked where the plane was coming from and they said LAX. What weather delays does LAX have in July? I explained to them that a result of this delay my family lost an entire day of our vacation and lost our car rental since we arrived after hours. Why do Jet Blue gate agents tell us all it was a mechanical issue with the plane (covered under their compensation policy) and promise everyone compensation, then Jet Blue doesn't follow through? Sounds like a bait and switch. Customer service offered us a $75 credit to each of us as a "courtesy". I declined the credit because this isn't about a dollar amount for me. This is about a company following through with what it promises its customers. After sharing this story with a friend, they explained that they had a similar experience with Jet Blue. Maybe its Jet Blues policy to lie to its customers. As a result of this, my family will never travel with JetBlue again. I would rather pay more to fly with a different airline than to give them our business again.