Jetblue Airways

Not Verified | While I generally have had a positive experience of JetBlue in past, I was shocked by JetBlue's late cancellation of its flight from Aguadilla to NYC. More than the cancellation, the agents at the airport told me that my hotel would be compensated for up to $250 given there were no more flights for the day. When I got home, the customer service agents said that this was not what they said, and that they likely meant, your hotel might be reimbursed up to that amount. It was really surprising and also given the hassle and additional expenses we had to incur to get a hotel and to another airport the next day, it was really frustrating.

✅ Trip Verified | The worst customer service ever. First of all received terrible service at the check in having a service dog. Second the flight was delayed for almost an hour. Went to get coffee, took me 10 min came back and the boarding was over How is that possible? The board was still showing expected, hey moved me to another flight to Fort Lauderdale. I can’t believe that I got service like that today.

Not Verified | I was in Puerto Rico for a funeral and was notified at 2.40 pm that my 7pm flight was delayed until midnight. I tried to reschedule to a 9pm flight that same evening and had to either wait 15 minutes to chat with someone or 35 minutes for a phone call. I was advised that the 9pm flight was full and told thank you without any further assistance. I had to reschedule surgeries I was supposed to perform the next day as I would arrive home at 4am for work at 8am. I arrived to the airport at 10pm and once I got through security I was advised that the flight was delayed another hour. At this point I had to cancel the entire shift and will be sending an invoice to Jetblue for pay I missed. This airline is complete garbage and should absolute merge with Spirit to complete the partnership of trash airlines. They also charge $300 a seat and do not include a carry on.

Not Verified | Purchased flight tickets 5 weeks in advance with confirmed seats. Two days before flight seating assignment was changed. Have heard similar stories where seating was changed last minute from others traveling on JetBlue flights. This is a real problem for families traveling with children who need to sit together. Added stress my last 2 flights had issue with TV service. Problem with audio or not working at all. Tried to call JetBlue customer service 800# after landing. Twice spent 70 minutes on hold. Never actually able to speak with a service rep.

Not Verified | We were impressed with our recent return flights to New York with JetBlue. In this day and age it’s such a bonus when bags are included with the tickets. Both flights took off on time. We enjoyed the meal on the way out. Not so keen on the breakfast options on the return. No skimping on the drinks or the snacks. All in all a very pleasurable experience with ample legroom. Will definitely use them again.

Not Verified | Daniel and Catherine made a single mom, and recent survivor of cancer, flight a memorable and beautiful trip. Thank you both for showing me and my kids compassion and love still exist between strangers even though you didn’t even know what our situation was. We appreciate you both so much. Prayers and love from me and the kids.

Not Verified | I’m beyond disappointed with the delays that I experienced with JetBlue for my flights to (flight 1759) and from (flight 8072) Kingston, Jamaica. I paid $590 for my flight and believed that I chose a good alternative to Delta, since Delta didn’t have any nonstop flights to Kingston at the time that I booked, however I was sadly wrong. My uncle and I arrived at JFK airport more than three hours in advance of departure and had to wait from 7am-3pm before we were able to take off. The reason we were given for the delay was that the plane hadn’t left Fort Lauderdale which is what we were told prior to the delay switching from 1:29pm to 3pm. JetBlue did email an apology but only offered a $50 credit, 8% of what I paid for my flight and $15 less than the fee for a checked bag on JetBlue needless to say significantly less than it would cost to book another flight. This may have sufficed if it only happened on the way to Kingston but leaving Kingston to JFK (originally flight 1060 switched to flight 8072) I received three emails that morning as I prepared for my flight, one stating that it has been delayed from 9:14am to 1:29pm but still requesting for me to arrive at the original time, the second email stating that it’s been canceled and then a third with a new flight number (8072) departing at 1:00pm. Another day on the same trip waiting at the airport from 6:30am to 1:00pm. I guess two hours earlier is an improvement in JetBlues eyes because I received no apology or additional credit. The only saving grace was that the flight crew was pleasant. Here’s the kicker, the reason for the delay was that the plane hadn’t left Fort Lauderdale. My uncle flew out the day before I did and also experienced the same half-day delay. This is truly unacceptable. It seems like it’s a common practice instead of a coincidence for their flights to Jamaica. Because of the delays going to Kingston my uncle and I had to get a hotel so we wouldn’t have to drive 2hrs that night to our final destination once we finally arrived. The credit doesn’t even measure up to the time wasted and additional money having to be spent due to the delays and same excuse. So please tell me why would I ever consider booking JetBlue to go anywhere else with a $50 credit to experience the same things.

✅ Trip Verified | I have been flying Jet Blue for years and have said many good things about jet blue and hospitality from crew members. However yesterday flying from Aruba to Boston I had a very rude crew member on flight B6 273 on March 27th. I was being courteous waiting to go to the bathroom and when it was my turn this crew had answered the phone from the Pilot and stated we need to be seated for 15 min per the captains orders. I quickly went to use the bathroom and stated I am so sorry It’s an emergency I have to use the bathroom. She stated you need to sit back in your seat the captain has asked we remain seated for 15 min. Also you can not stand here I need to pull the seats out for the crew members to be seated. I did what I was told and went to be seated. Not even 10 min later another women had walked to use the bathroom and nothing was said to her. We had no turbulence. So I then became very annoyed I was spoken to like that when I just had to use the bathroom. After the lady had came out I walked up and she had the cart to serve water the passengers out. I said excuse me so I can get in the bathroom. With no response. So I slightly just moved the cart so I can get to the bathroom since I have been waiting like I was told. She then replied don’t touch the cart I will move it. There is a way to talk to passengers and this was not it. She was extremely rude. Not sure if she had a bad day but I have never been talked to or treated like that with jet blue crew members.

Not Verified | Would like to say a special thank you to Marcello from JetBlue baggage / lost property services. He went above and beyond to help me find and courier my lost passport. I was stuck in America without my South African passport and very stressed. The JetBlue staff in New York (baggage servers) were absolutely useless and incredibly rude and unhelpful. The JetBlue staff at West Palm Peach are completely opposite. They are phenomenal. Great customer services and going the extra mile. Thank you so much Marcello and west palm team.

✅ Trip Verified | My flight from Boston to West Palm was to take off at 12.pm, it has been delayed twice, now for 3.47 take off. Myself with a personal disability has been sitting for 4 hours in airport, it happens all the time with JetBlue, and I’m a frequent flyer!