Jetblue Airways

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1291 reviews
4/10
4 star Skytrax Rating
Filter Reviews by :
Show
1/10

"such a horrendous airline"

(United States)

Trip Verified | I am disgusted by this airline. Very unprofessional, disgraceful and unqualified people. They are cheap for a reason, one of those reasons being them not being able to get you to your destination. My flight got cancelled and I lost a meeting for a job. I would rather pay $100 extra than to fly with such a horrendous airline.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteOrlando to LaGuardia
Date FlownJune 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
3/10

"This is just disgraceful"

(United States)

Not Verified | Our flight to Fort Lauderdale was supposed to board at 8 PM and arrive in Fort Lauderdale before midnight. We actually boarded close to midnight because of lightning, then a replacement part, then a plane out of service and then a sick crew member. We were then on the runaway for over an hour to be told we were returning to the gate to refuel because the plane was being rerouted to a longer route. It is now 1:30 am and we’re sitting here getting fuel. My question is, how is JetBlue planning on making this up to its customers. This is just disgraceful!
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteNew York to Fort Lauderdale
Date FlownJune 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
3/10

"so undertrained in their field"

(United States)

Not Verified | I’ve always loved flying JetBlue because of their great service and accommodation. But my flights out of Albuquerque this week were unmatched in making me wanna scream at other humans. Our flight leaving Albuquerque was delayed an hour and a half which caused us miss our connection to Boston. This was unavoidable, but the reasoning we actually got was that a flight attendant at one of the airports was late to their shift causing delays for entire day. Insane. So we talked with JetBlue Albuquerque staff to try and figure out a new connection. When we were told the only flight available to us would be one 13 hours later we were astounded. I opened hopper and looked for other flights. Immediately, I found an American Airlines flight. One at 8:05am and one at 9:50am. We would arrive at 7:30am in JFK and were told we would “definitely” have enough time to make the 8:05am. Egg on my face for not remembering what JFK is like. But when my party and an additional group of 9 got to the shuttle exit for the American flight to BOS, we were all denied at once with no consideration of holding the flight. We had been told the same information and advise. No effort was made to accommodate our situation. So we were directed to the JetBlue help desk. This is where things got unbelievable. Me and my partner approached the help desk and were met with rude and intensely unhelpful agent who really only wanted to tell us things to make us go away. The only option we were given was a flight at 10:30pm; It was 8:00am. This was, of course, totally unacceptable. I understand JetBlue is super understaffed, but the people we talked to throughout our entire trip were so undertrained in their field it was laughable. As a customer service representative, I don’t think you should start a conversation with yelling, well that’s what happened to us. The reasoning for this was explained in an unclear and facetious way. We were yelled at by the attendant and told there was nothing they could do at all to accommodate us or help. We were booked on a 10:30pm flight and given standby tickets on a 9:50am flight, (no guarantee). We walked away, resigned to our situation, but then realized we didn’t know where our checked bags would be. We came back to the help desk and dealt with a different attendant who reexplained the situation calmly and politely (wow that must’ve been so hard for that other lady to do). People who were in our same connection situation all were trying to do the same, all met with intense rudeness. So me and my partner arrived at our new possible flight Gate 30 flight 690 with service to BOS at 9:50am. This had a boarding time of 9:32am. I watched as this flight attendant caused serious delays of up to 40 minutes because she had an issue with every other customer. This is not an exaggeration. Finally, after everyone was boarded, all us standby customers were left. An older man, who did not speak English very well, approached asking for help. His pleas were met with dismissive responses and no effort to make sure he understood the situation. I understood he never got an actual standby ticket from the help desk, but because of the language barrier, he couldn’t understand what was going on. No effort was made to get a translator for this man and he was left in JFK. We finally got on the flight by minutes.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteAlbuquerque to Boston
Date FlownMay 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"charged me for a carry on"

(United States)

Not Verified | I was traveling with my wife and my aunt I was surprised when the counter agent charged me for a carry on for two pieces as check in $35 each. I was tired and exhausted and unable to argue and explaining to her it was a carry on, specially after 2 hours flight delay. On top of that they gave seat apart when I asked them to put us together she said we need to pay for upgrade.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteChicago to New York
Date FlownMay 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"This severe neglect of a minor is inexcusable"

(United States)

Trip Verified | Yesterday, JetBlue cancelled a connecting flight for our niece, who is only 17 (and considered a minor by the United States government) and was traveling alone. We were only given 2 hours notice, which was not enough time to find flights on other airlines. They refused to put her on a different airline and only offered her a flight for Monday, which would have been 48 hours later. That meant they were perfectly comfortable forcing a 17 year old girl to be stranded at an airport in a state where she knew no one for 48 hours. They did not care if she slept or ate, or that she was scared and alone, and did not consider what could happen to her during that time. We texted with three different customer service representatives, the customer service representative who was at the JetBlue desk in JFK, all of which were rude and offered no solutions other than the Monday flight. Her parents ended up having to book her a different flight on American Airlines to get her back home. This severe neglect of a minor is inexcusable. I want other people to know about the treatment of children between the ages of 14-17 so that they do not book JetBlue flights for their children and do not have to go through what our family went through.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteNew York JFK to Detroit
Date FlownMay 2022
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"There was no care or concern for us at all"

(United States)

Not Verified | Do yourself a favor and listen to all of the bad reviews you see for this airline – especially from recently. Every review from the past few months outlines the exact same issue we had with Jetblue this week. We've had a horrible experience and so have many others, so heed the warnings now before you choose this airline. Girlfriend and I decided to take a trip to Fort Lauderdale from Newark, NJ. First red flag was our departing flight that they pushed from 10am to 6am about two weeks before the trip. Inconvenient, but not a huge deal. We accommodated it fine. Wish we would've had a little more of a heads-up, but things happen. The problem really came on our returning flight. Reported some bad weather back in the Newark area, with Jetblue sending us an email that the flight was still active and it was unlikely that it would be moved or canceled. Flight was supposed to leave at 8pm. No worries, we kept our eye on it. Checkout for our room was at 11am. 10 minutes before room service came knocking on our door to kick us out of the room, I check our flight status and find it canceled. Not only was it canceled, but there were no other flights for the day for the entire area, not for Newark, and the next nearest airport they had was over two hours away from home. Bad timing, but again, things happen. Really would've wished for more of a heads-up, considering the weather had been predicting storms the day of our return for the whole week. Called the airline for support, trying to desperately move our flight that we waived – they hadn't updated our flight in over an hour after the cancellation. Wait time for the call itself was over 2 hours, which is already ridiculous given the time crunch we were in to find another way home. Panicked and trying to fix the situation, we were met with decent service over the phone with the guy moving our flight to the next day (as it was the only one for Newark and for our area). The problem really came when we went to make a last-minute booking at our hotel following the inconvenience of the cancellation. When we called the airline again to ask for any possible reimbursement or compensation for our hotel room that we had no choice but to book another night for, we were met with an attitude and a completely unaccommodating employee that begrudgingly told us that there wasn't anything they could do, and they were not legally required to compensate for any overnight stays following cancellations. Guess we should've figured they didn't care quite at all, considering the disclaimer on their website already warns you that you're screwed on your own if they call off a flight and leave you stranded like they left us. How did it end? With us having to pay 500 dollars on a Friday night, Memorial Day weekend, at a 3-star hotel in the Ft. Lauderdale area, completely out of luck with absolutely no help or care at all from Jetblue after their last minute cancellation. I'm not one to write negative reviews for anything, but these inconveniences were absolutely unacceptable and quite costly for me and my girlfriend. There was no care or concern for us at all regarding the inconveniences we were put under by this airline, and it seems to me that we're definitely not the only ones with this horrible experience. Do yourself a favor and book with an airline that will warn you ahead of time, work with you in times of inconvenience, and show they give a crap about you when these things occur. Never flying with Jetblue again.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteFort Lauderdale to Newark
Date FlownMay 2022
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Awful first time experience"

(United States)

Not Verified | Awful first time experience. Definitely the first and last time. Flight was booked to depart at 6.22pm and arrive at 9.25pm. As of now, it has been delayed a few times and is said to depart at 9.30pm and arrive at 1am. I have an early morning event to attend and this delay is unbelievably inconvenient and consequently costing me now that I have to completely rearrange transportation plans.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteProvidence, RI to West Palm Beach, FL
Date FlownMay 2022
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
4/10

"JetBlue you disappoint me"

(United States)

Trip Verified | I’ve been flying JetBlue for years, always appreciated the care in which they treated the customers with. In the last year and a half I’ve come to be somewhat dissatisfied with JetBlue especially Customer service The waits to speak or even to chat with someone are several hours long. They were once a very flexible airline trying to accommodate the passengers needs, today I was with a live agent on chat after waiting for 2.5 hours he rushed me through gave me a link and told me thank you for contacting us I hope I was able to assist you. The only thing he did was informed me that my attempt to change your flight would result in a penalty of $200. When I asked questions he sent me a link to manage my flight. In a moment he was gone. I’ve received another message if you would like to chat again there was a two hour wait would you like to wait. If I’m paying hundreds of dollars for a flight offer anything for that matter I like to feel valued a little bit. JetBlue you disappoint me.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteFort Lauderdale to Santo Domingo
Date FlownDecember 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"it's nothing but a complete rip off"

(United Kingdom)

Not Verified | This is exactly what you get with a cheap airline, tried to book in online only to see the only seats left would cost an additional 73 USD each. Paid for the seats then another 35 USD for my case, got to check in, oops your case is over that will be another 150 USD, it's nothing but a complete rip off. Flew from Boston to Miami with AA and only additional cost was 30 USD for my case. Needless to say I will never fly Jetblue again and would recommend they are avoided at all costs.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteMiami to Boston
Date FlownMay 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"Worst flight experience imaginable"

(United States)

Trip Verified | Worst flight experience imaginable, they canceled our flight while we were in the terminal with 2 small kids and offered no flights or resolution except a flight 2 days later that would arrive in Buffalo 4 hrs from Albany Airport. Customer service was terrible! Sympathizers waiting in line were more helpful offering us their tickets to Boston and White Plains cause they felt so bad for us, we couldn't accept. JetBlue offered us a rental car reimbursement to drive 20 hrs home which we had no choice at that point but to do that that (it was awful) however we made it on our own safe and sound. Now Jetblue won't reimburse us for the rental car and gas that they promised us! They don't care at all what they put us through. Terrible, worst and most disrespectful company I've ever tried to give business to. It's been 2 weeks and we're still upset about it, as well as out the money for the rental car they promised. Never again will we fly this deceitful airline.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteOrlando Fl to Albany NY via Saratoga Springs
Date FlownMay 2022
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no