Jetblue Airways

✅ Trip Verified | Flew Fort Lauderdale to Barbados. Seriously underwhelmed. Well, actually surprised by the old (18-20 years old said pilot) A320 which was not clean. The tiny seat screens for entertainment flickered in and out on my seat and the one next to me. The service was fine (think AA or Delta) and we arrived on time but, due to other reviews, I was expecting more. I usually fly Delta or AA and I see no reason to change.

✅ Trip Verified | Salt Lake City to Orlando. From 3:49pm to 7:30pm I received multiple emails of flight delays, then corrected to on time, then delayed, then on time, then delayed from 10pm departure to 1am departure. I called the airline to complain that this did not seem as a weather delay even though it was insisted multiple times that it was, but as internal issues, seeing as they knew the plane from NY was delayed to us by 2 hours and we kept receiving multiple changes. You can track a plane on flight aware and know when it will take off and land. I explained my case and the manager states “so you want a refund”. I said I think that is fair seeing as this is clearly not a weather delay because you can track the plane that was supposed to pick us up, and the airline knew since 3:49pm it was not going to make it. She refunded my money but did not say anything about cancelling our tickets. Maybe I am just ignorant, but I thought the airline was refunding my money because they valued their clients. Thankfully we realized she cancelled our tickets because the App no longer found our reservation. I called back to in fact confirm with a live person a manager cancelled my reservation without telling me, then had to void the refund, was charged again, and received our places back on the flight. Now I am sitting exhausted in the airport, as I write, being told the flight was delayed actually by a mechanical issue. Not by a flight delay from the planes previous destination, as I expected all along. But at least my husband and I have a ticket to board and didnt get to the airport with no reservation because the woman failed to tell me she completely cancelled our flight. That would have been another aggravating battle to deal with. What are we supposed to stay in Salt Lake City for the rest of our lives?!? As far as I’m concerned every passenger should be refunded for the lies this airline has said to their customers. We will never fly this airline again.

✅ Trip Verified | Ft Lauderdale to Chicago. Very disappointed, worst experience with this company! Not only that our two flights were delayed by two hours and one hour but also they didn't allow us with a baby 2 months and 3 years to board earlier like preboarding which other airlines allow and also gave us tickets in the last row of the plane. Never ever will fly again with them!!

✅ Trip Verified | First time ever flying JetBlue. I wasn’t disappointed! Even on the short 49 minute hop from Newark to Boston (and at 5.30 am, I might add), the cabin crew and pilots were quite warm, friendly, and very helpful. My carry-on was unable to fit in the overhead bins, so the FA placed my bag in an empty seat so we didn’t have to gate-check it. Early departure and arrival, pilots provided arrival gate info in the air. Snack and drink service was efficient and quick. Cozy leather seats, albeit a bit old. IFE was medicore, but appreciated! I plan on choosing them over United any day on this route. Also mind you, $49 one way ticket booked one week before departure (including seat selection and snacks on board).

✅ Trip Verified | San Francisco to New York. What an unpleasant experience. I flew in on Thursday with economy plus more room seats. On the way back from San Francisco’s to NY, the plane was maybe 30% full and mostly empty. We kindly waited for everyone to board to see if the row in front of us which had a few extra inches of leg room would be vacant (I am 6’3 so those extra inches would make a big difference). When the plane doors closed and we were ready to roll, I kindly asked the flight attendant to let me move one row up considering it was empty, she immediately went on the most uncomfortable rant about extremely strict policies (which isn’t true I fly with JetBlue and virgin airlines only and always had very nice flight crews tell me absolutely no problem as long as no one sits here when the doors are shut, feel free) long story short the flight attendant was so adamant about not letting me move even though the plane was more than half empty and it was so unpleasant considering I love this airline along with virgin airline. I will no longer fly JetBlue for this reason and this is all about principle. Extremely uncomfortable situation to pretend like they can’t move you whatsoever. I will only fly virgin from now on. Customer service skills are terrible.

✅ Trip Verified | Fort Lauderdale to Baltimore Washington. This was my first time flying with JetBlue. I had read many reviews about delayed flights and other inefficiencies, but I wanted to experience it for myself. My two flights to CTG departed on time with no issues. While returning, my second flight was delayed by hours. The delay was due to the wrong plane being assigned. I explained to the associate my concerns because I would be missing my train and would either have to spend hundreds on a hotel or almost $80 on an Uber. The associate explained that nothing is in her control and that JetBlue would not be able to provide a voucher. Customer service was called and they stated the same thing. I ended having to get a hotel room for almost $200 and purchase another train ticket home. I was told that I could send receipts, but that if JetBlue decided to reimburse it would be with flight miles. I haven't been this disappointed in a company in a while, but I have learned my lesson. I will not be flying with them in the near future.

✅ Trip Verified | Seattle to Charleston. Very displeased. I spent 400+ on a one way, I only spent this much because I had to be at my destination early in the day. They ended up having a delay, so I arrive at my overlay later than I should, so I can't catch the original flight from JFK to CHS because I land three minutes after the flight leave. So now I have an overlay from 7am till almost 4pm. Use someone else. I paid $125 for a one way American Airlines and got much beter quality

✅ Trip Verified | Flew West Palm Beach to Westchester County, New York. Stay away from Jetblue Airways. The delays on both ends of our flight due to mechanical problems were exhausting and unacceptable. Our 3.10 flight is not leaving until 9.00 pm. Apparently this is the usual for Jetblue. The planes are filthy, the flight crew rude, and the TV’s are broken. I will never fly on this airline again!

Booked a round trip with JetBlue to depart from RDU to FLL on January 6, 2018 and the flight was scheduled to depart at 7am. It was delayed 2 times then cancelled. We were set to start a cruise Sunday 7th and to make it on time had to book a one way with American Airlines because the quickest JetBlue could get us there was Monday which wouldn’t have worked. We kept the second leg of the JetBlue flight to come back to RDU and here we are today with a hour delay with the poorest customer service from the attendants at the desk I have ever witnessed. This is my first time flying with JetBlue and I can definitely say it will also be my last. Hope this review helps someone make a better decision on who to book with.

✅ Trip Verified | Ft Lauderdale to Nassau. I was threatened by the gate attendant to have TSA to remove me from flight for asking why he gave my seats away that I paid extra for, the man lost his mind when he was caught in a lie that he called us for passport verification, we were sitting at the gate for a hour prior to boarding and never was my name called out. After 5 minutes of him yelling at me for asking the question he said I better get on the plane now. After turning and going 30 ' down the ramp he came running after me still waiting to yell at me. There was nothing I could do but stand there in shock of what just happened. So I then turned and continued the rest of the way to the plane. After contacting jetblue I got no apology only offer to refund the up charge for the seats. Still no credit received over 30 days after I sent complaint.