Jetblue Airways

✅ Trip Verified | Ft Lauderdale to Nassau. I was threatened by the gate attendant to have TSA to remove me from flight for asking why he gave my seats away that I paid extra for, the man lost his mind when he was caught in a lie that he called us for passport verification, we were sitting at the gate for a hour prior to boarding and never was my name called out. After 5 minutes of him yelling at me for asking the question he said I better get on the plane now. After turning and going 30 ' down the ramp he came running after me still waiting to yell at me. There was nothing I could do but stand there in shock of what just happened. So I then turned and continued the rest of the way to the plane. After contacting jetblue I got no apology only offer to refund the up charge for the seats. Still no credit received over 30 days after I sent complaint.

✅ Trip Verified | Santo Domingo to Newark. Very disappointed with the service provide by JetBlue. Everything started with the storm Grayson. My flight was on January 4th from Santo Domingo to JFK New York. That day they kept us all day updating the board with the delay flight sign to let us know at the end of the day that the flight was cancelled. I was supposed to stay in The Dominican Republic for 10 days but end up staying for 15 days. Calling my job everyday to keep them updated about the situation that I was going through. At the end I think they didn’t even believe me, because every day I have to explain my boss how Jetblue couldn’t find two seat to accommodate my boyfriend and I. I paid for those five days out of my pocket to stay in a hotel close by the airport because every flight the put my boyfriend and I were cancelled every day for those 5 DAY. My flight was supposed to be a non stop flight because I HATE to do Laid over, but guess what the only flight the had available was with a laid over in ft. Lauderdale. I ended up traveling January 8th at 4:00am from Santo Domingo to ft. Lauderdale. When I was in lauderdale had to wait till 7:00pm to get another plane to Newark not being Newark my flight destination. Because when I bought my flight it was from JFK to Santo Domingo “straight flight” and my returns was supposed to be Santo Domingo to JFK not Newark “straight flight too” I spent almost 24 hours to get a flight which last just 3:45hrs. And the funny thing when I got to ft. Lauderdale I went to one of the JetBlue representatives to asks him that please if there were an earlier flight available because I think is was ridiculous to wait 10 hours in an airport for another flight, but the guys told me in order for him to do that I had to pay 75 dollars for me and 75 dollars for my boyfriend because I was trying to change the reservation that they already gave me. Even thought I explain him that I had an nonstop flight, but because of the situation of the storm they didn’t give me any choice but to accept the laid over. I end up paying almost 2,000 dollars between the hotel, food and transportation from my hotel to the Santo Domingo airport and once I got to Newark I had to take a taxis to JFK parking lot because I left my car parked over there to avoid paying for taxi. But at the end I had to do everything I planes not to do.

✅ Trip Verified | Fort Lauderdale to Raleigh Durham. We received a text saying our flights have been delayed from 8:05pm to 2:10 then 2 hours later text we’re back on schedule. Get here and then told 2:30 am now another text 1:45 am. I paid a lot of money for this ticket and you’d think you would say “hey have dinner/snack/drink in us” something??? We have been moved from location at least 4 times now. Very upset with the lack of knowledge.

✅ Trip Verified | Flew New York to Puerto Plata. We waited on the plane for over 3hrs waiting for a crew member. I’ve been a true blue member for over 13 years and I have never experienced this ever. I had a ceremony to attend and paid extra for my ticket to attend this event. I will not be using Jetblue for future travel. Unacceptable!

✅ Trip Verified | Booked to fly Jetblue Airways from Boston to Buffalo. When the flight was cancelled due to weather the manager refused to accomodate my serious disability. He wouldn’t accept (or even let me present) my medical document proving my disability and was all around disinterested in the fact that I have this disability. Apparently they cannot make accommodations for someone if a flight is cancelled due to weather even if they are legitimately disabled. I am severely disappointed and disturbed. Even after 2 hours on the phone with corporate they cannot do anything to accommodate my disability, because it was a weather cancellation. Apparently if it was cancelled another way they would have been able to. How is having a documented medical disability not an accepted extenuating circumstance? I am downright flabbergasted at the lack of empathy and customer service. All they can provide me with is a cot, of which I am larger than, without pillows or blankets. Without my suitable accommodations for the disability I will not be sleeping tonight. Thanks for the customer disservice!

✅ Trip Verified | Orlando to Newburgh. This is the 2nd time in 1 month of delays due to fuel part issues. Have to shut plane down and reboot. Needs part. Same excuse on the same route. Every time I have flown this airline there has been a delay. But yet they proceed to publicize your great track record! This airline has gone downhill in the last several years. I will not fly it again.

✅ Trip Verified | I booked a flight from Washington to Boston. Upon arriving to the airport, I got an email that the flight would be delayed 15 minutes. I then received a few more emails that informed me that my flight was delayed by about an hour and a half. I went and got dinner at the airport, where I got one email about the flight arriving a little earlier, 7:54 instead of 8:09. I made plans to leave dinner to get to the gate at 7:20, where I arrived to find out my flight had left. The emails that the flight was no longer delayed came in at 7:12, and I didn’t see them. JetBlue booked me on another flight with no charge, with a layover in New York that will take much longer to get home. It seems to me like emails about delays should not have been sent out if the flight was going to leave on time. I am disappointed that JetBlue delays every flight I have taken with them, but I am more disappointed now that I thought the flights were delayed as always, and ended up missing my flight, even though I arrived at the airport hours before.

✅ Trip Verified | New York to Mexico City via Orlando. 34 hrs trip from New York to Mexico City. I left my hotel in NYC at 4:30am for a 7am flight to Orlando with connection to Mexico City. Due to a 4 hour delay I missed the flight in Orlando. They book me for a 8:11am the next day. The flight left Orlando at noon. It cannot just be bad luck. Putting words on planes like an airline with few delays is not enough, they have to make it real with actions. They are far. Be careful paying less can be very expensive if you value your time.

✅ Trip Verified | Used to love this airline! But the past few experiences have been awful. Changed their policy in October so you can’t get on any earlier flight no matter what without a $75 change fee, even if the flight is only 60% full and you are standing at the gate - and even if you are a true blue member, frequent flyer, and JetBlue credit card holder (I am all 3, have been for almost 10 years). Instead of going home I will be waiting in Fort Lauderdale airport for 4 hours, where I just watched a half full flight board and take off for the same location (because I won’t pay $75!). Not to mention, the crew were confused (albeit very nice though) and sent me to 4 wrong locations just to inquire about the switch. Used to be a great airline, I am I’ll be cancelling my card and switching to virgin (I fly cross country a lot since I live in San Francisco and have family in Boston). Very let down by the unwillingness to assist me.

✅ Trip Verified | We bought 3 tickets to fly round trip from San Francisco to New York. Our tickets were bought with one card all together at the same time. They did not give us any seat or zone number till check in. When we checked in. We realized ours seats are all middle seats and we were 5 row separate from each other. When we inform the check in desk about the problem. They replied there is nothing we can do. You had the option to pay 99.99 USD individually to choose your seat! I’d never choose Jetblue again in my life.