Jetblue Airways

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1601 reviews
3/10
4 star Skytrax Rating
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3/10

"ground crew was unprofessional"

(United States)

Trip Verified | After over an hour and a half unexplained delay on a flight from Newark to Tampa, we waited with absolutely no communication of any type for 30 minutes. It seems based on rumors in the plane that a passenger with a dog refused to put the dog in their carrier. I went up after 30 minutes asking for communication to the passengers and was ignored. The flight crew kept complaining about the passenger with the dog very unprofessionally and gossiping about other flights. Ground crew was particularly unprofessional.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteNewark to Tampa
Date FlownApril 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
2/10

"do not care about your time"

(United States)

Trip Verified | Charleston to Boston. We have been stuck at the airport now for 6 hours and still no true light in sight. Looking at the Jet Blue screen there are 6 delays. I wish there were more up to date on there delays. We checked before leaving for the airport everything said on time. Seems 20 minutes after dropping off the rental car we get the delay notice, 1 hour, getting updates but been here for six hours now. We could have stayed in the rental and enjoyed the days, instead we are sitting with about 600 customers. The delay is due to a breakdown with the plane. I asked at the other gates that were delayed and all stated there was a concern with the plane. I guess I have no choice as I am stuck here. Please stay away from airlines they do not care about your time or there delays as it not there time they are wasting. I have only flown JetBlue three times - 2 out of three were horrible.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteCharleston to Boston
Date FlownApril 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"I’m extremely disappointed"

(United States)

Trip Verified | JetBlue used to be good and on point but my last 3 experiences were completely unacceptable and I will never be flying with them again. First flight they delayed it 4 times; but it was a morning flight and I still got to my destination; dealt with it 2nd flight traveling to New York, canceled my flight 15 minutes before it was supposed to take off. Put me on a new flight which was delayed 3 times. Got to New York, lost my luggage, delivered it to me 2 days later, completely ruined. Third flight (current situation) convinced all friends to fly with them since I had a credit from the last experience. Flight to Vegas for best friends bachelorette. Had a limo waiting for us upon pick up that was paid for and bought tickets to a show as well. Flight delayed four times now. I called after the first time and the guy said it was due to weather, so I was understanding, you can’t control the weather - delayed the second time and the guy at the counter said it was due to the plane not leaving Havana Cuba yet. Delayed a 3rd time; getting pretty frustrated at this point and call again. They can only say sorry. Doesn’t help me. Then delayed a 4th time. It’s now not supposed to leave until 12:45AM. Our entire night is cancelled and ruined. I looked at the board and it looked like every Jetblue flight was delayed. I promise they used to be good; but they aren’t anymore. If you want to get to your destination on time, fly with Delta, American, or even Spirit I would say is better now. Less amenities but more reliable. I’m extremely disappointed.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteFort Lauderdale to Las Vegas
Date FlownApril 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
5/10

"didn't meet my expectations"

(United States)

Trip Verified | Chicago to Boston. Did not meet my expectations. JetBlue boards from the back of the plane, which really sucks because I had seat 3D. Boarding as quick and went okay. Legroom on the E190 is amazing, felt like Premium Economy on a legacy carrier. The IFE was outdated but worked amazing. Many channels and things to choose from.The wifi is free and worked very well. Now to the bad things. There was only 1 flight attendant and he wasn't the best. Service started late and it was done in an unprofessional manner. The website said there would be snackboxes on this flight but he did not have any which was disappointing. He acted uninterested in us and didn't really talk much or act happy. The pilots also did not make any announcements or keep us informed at all. Overall, it didn't meet my expectations but it was decent and I would probably still choose them again for a future flight.
AircraftEmbraer 190
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteChicago to Boston
Date FlownMarch 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
9/10

"job well done"

(United States)

Trip Verified | Ft. Lauderdale to Boston. I would like to commend our flight attendant for her professionalism, politeness, and perseverance dealing with a man who sat in a “MORE SPACE” seat that was not assigned to him. She explained that he needed to either pay the extra charge for the seat or have to return to his seat. He gave her a very hard time but she was really a rock star with handling him and finally the man paid the extra charge. She treated him no differently than anyone else for the rest of the flight. A job well done.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteFt. Lauderdale to Boston
Date FlownMarch 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
1/10

"they can't find crew"

(United States)

Trip Verified | Philadelphia to Fort Lauderdale. Never again in my life. The plane is at the gate, but they can't find crew. Suppose to leave at 8:15pm, departed at 3.30am. They can't find crew at Philadelphia International. Can you believe it? Spent the night at the airport
AircraftA320
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RoutePhiladelphia to Fort Lauderdale
Date FlownMarch 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
5/10

Jetblue Airways customer review

(United States)

Trip Verified | We originally had a 4 hour layover scheduled in Fort Lauderdale. When we arrived the Jetblue folks said we may be able to make the earlier flight, but then quickly said we could not. We went to the gate of the earlier flight and they said it would be a $75 per person change fee. Our flight was already delayed but they would not waive the fee. So, now our flight is delayed 90 minutes and we will now have at least a 5.5 hour lay over because JetBlue would not give us open seats. They said it is policy. The reason I fly Jetblue was because I liked that they were customer friendly - not like American or United. This policy contradicts that belief. I will not be going to Jetblue as a preferred airline anymore. I hope they consider the impacts of their “policy” on the customer experience.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteProvidenciales to Washington via Fort Lauderdale
Date FlownMarch 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
5/10

"first and last time ever"

(United States)

Trip Verified | Fort Lauderdale to Jacksonville. This is my first and last time ever flying with Jet Blue. My flights were delayed by over an hour each way, very frustrating. Not choosing Southwest because of a slight montary difference for this certain route was a mistake I will be certain to never make again.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteFort Lauderdale to Jacksonville
Date FlownMarch 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"poor customer service on their part"

(United States)

Trip Verified | Woke up this morning to JetBlue cancelling my flight from Boston to Houston at 6.52am, and blamed it on "weather conditions" only to put me on a flight to Dallas 30 minutes later and there be no issues. Missing that flight to Houston cost me time, money, and possibly a job. That was poor customer service on their part, and blaming it on weather when the weather was fine in Houston and Dallas was ridiculous. I'm sure it's all about the money as always so I would never recommend this airline to anyone.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBoston to Houston
Date FlownMarch 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
4/10

"I was expecting more"

(United States)

Trip Verified | Flew Fort Lauderdale to Barbados. Seriously underwhelmed. Well, actually surprised by the old (18-20 years old said pilot) A320 which was not clean. The tiny seat screens for entertainment flickered in and out on my seat and the one next to me. The service was fine (think AA or Delta) and we arrived on time but, due to other reviews, I was expecting more. I usually fly Delta or AA and I see no reason to change.
AircraftA320
Type Of TravellerSolo Leisure
Seat TypePremium Economy
RouteFort Lauderdale to Barbados
Date FlownMarch 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no