Jetblue Airways

✅ Trip Verified | We got an email that our flight from Houston to Boston on 7/17/18 was cancelled just 10hr before our departure. I have an interview next day in Boston and it was too late to change or cancel accommodations and car rental. I was told by JetBlue representative that my only options were to wait until the next flight which was 2 days away, or just get a refund of the cost of my flight. She refused to help me find another flight on another carrier. To keep my interview I have to book our new flight from different airline which can take me to Boston next day and it cost us extra $253/each ticket more. It was horrible and made us crazy to find a last minute flight that didn’t cost $2000. We arrive in Boston at 3pm early morning and JetBlue refuse to refund us extra cost for our new flight. It was so disappointed. We took JetBlue back home on 7/20/18. Got 3 times email delay notification. This was our first time with JetBlue, our overall experience was a nightmare. We will never take JetBlue in the future again.

Not Verified | Punta Cana to Boston. The best experience ever traveling the first time with my son. For some reasons our seats were not all in one row with my husband, my son, and I. My son was very upset that they separate us and the flight attendants went above and beyond, and they reassure us that the plane was not going to start flying until we all were seated together. They were so wonderful with my son and I could not thank them enough! Thank you for the best experience ever and for made us as a family feel valuable. Thank you for accommodating us.

✅ Trip Verified | Atlanta to Boston. By far worst airline I have ever flown with. Most unhelpful staff you could imagine, they could not care less about what your flight plans are and how they can help you. My flight was originally at 5AM to Boston then I had a connecting flight to Bar Harbor Maine at 11. My flight to Boston was delayed 5 times and then we had to move to a whole different gate with no explanation. After being delayed so many times, I missed my connecting flight, not one employee tried or acted like they wanted to help me find a new flight. After I found a flight every attendant refused to print out a boarding pass for me even though they could. I would never take this airline again. Awful costumer service and miserable traveling experience.

Not Verified | Atlanta to Boston. Great on-phone customer service but horrible in-person service members. JetBlue cancelled a flight I had booked and placed me on a red-eye the next morning, only for the flight to be delayed by 3 hours. When I complained to a customer service representative, she cancelled my flight for that day and again I missed my flight and had to re-book a flight for a later time in the day. They offered me no vouchers and showed no empathy. Worst customer service. Very unprofessional. Will never fly JetBlue again.

✅ Trip Verified | Booked a one way flight from Richmond to Tampa. The first flight was delayed for 2hrs, the second flight had already taken off by the time I arrived to the next airport. So I had to book another flight for Tampa which caused me to wait at the airport another 12hrs. As I was getting ready to board the second flight I found out it was cancelled so I had to book another flight for Orlando instead of Tampa which caused me to wait another 5 hrs because there was nothing available. All off these cancellations and delays caused me to miss out on my daughters birthday which is very unacceptable. This my first time flying with JetBlue and has been the worst experience ever!

Not Verified | I am reviewing two flights, the first from LAX to JFK. I really like that the airline treats adults as adults and not like children, they have a more hands off attitude, non hovering. The system is quite efficient and flows well. There don't appear to be any meals on board which became a problem on our return from JFK to LAX. The plane was boarded 3 hours late, each update was another 15 minute delay making it impossible to get some food before boarding. We ate a small breakfast thinking we could easily get to our destination as scheduled and eat an early dinner once in LA. The delay made the on flight snacks barely adequate and we were starving once we arrived. There are no healthy snacks, the only offerings are potato chip type bags with carbohydrate and fat loaded ingredients. I guess that's ok if your 20 years old but for many it is undesirable,unhealthy and inadequate. When my wifes Southwest flight was delayed two hours she received a $100 voucher, so far we have seen nothing from Jet Blue and that's okay, we understand delays occur but they need to have contingency preparations in place. There are many things to like about Jet Blue, the seats are very comfortable, the legroom is good, the entertainment screens are excellent. This is an airline that wants to excel, and I think it does, perhaps the decision makers need to take a flight and experience what the traveler experiences and they would understand any deficiencies better. One last thing, the cabin temperature was very cold, I am 63 and needed a jacket, often times I think my age makes me less tolerant of cold but the 30 year old lady sitting next to me had the blanket on and couldn't cover up enough, she was also quite uncomfortable.

Not Verified | This will be my first JetBlue experience and it will be my last. My flight was supposed to leave at 10am this morning- it’s after midnight and I’m still at the airport. After a twice delayed flight that eventually was canceled I was booked on a flight scheduled to leave at 7:48pm. About an hour before the flight it was delayed for 2 hours. Once we received that delay there have been 5 more, now we’re supposed to leave at 2am. The crew here can’t give us clear answers, one minute it’s going to be earlier than they think the next we get another alert of a delay. Multiple other airlines have taken off from CLT to JFK, I’ve even seen a plane return from JFK that took off from CLT while I’ve been waiting. Ultimately I’d like clear, honest answers rather than deliveries of false hope. Also some kind of compensation for the extreme inconvenience would be nice- but so far it’s just been a bottle of water - disappointed to say the least.

✅ Trip Verified | Fort Lauderdale to Los Angeles. Gate agents in LAX are extremely rude. JetBlue must have many complaints because they refuse to let customers speak with a supervisor. All communication is done through the dearjetblue site. It’s a useless back and forth where nothing gets accomplished. Furthermore, their small credit vouchers are for future use on the airline. Once again, useless for customers who no longer wish to fly JetBlue. There are other options for paying customers. Next time, I’ll take my business to another airline, especially one that has more destinations and more tactful employees.

✅ Trip Verified | JetBlue has become a horrible airline to fly with. On this four and a half flight there were several issues. I upgraded to more space seats for $170 because the airline strategically blocks off many of the seats so that you cannot sit with your spouse. There was no entertainment on this flight. The wifi did not work either. Apparently their entire systems were down according to the announcement. They would give you a $15 voucher IF you booked through them but would have to jump through hoops because the booking was done through Expedia. As soon as we took off the staff made an announcement that there were no sandwiches or salads available on this flight for sale. Thanks for letting us know after boarding. The plane itself was old and dirty. The seat was hard as a wood plank due to the foam material degrading. Also the cabin was freezing cold and had to spend $5 per blanket to keep warm because they would not increase cabin temperature. Worse flight I've taken in a while and that's saying something since I rarely complain.

✅ Trip Verified | Jetblue cancel our flight today from Orlando to San Juan July 9, 2018 party of 6 with a Minor. They book another flight from Orlando to Ponce which is an hour and half drive they told us when we arrived to go to baggage claim in Ponce and they will give us transportation to San Juan for free. Once we arrived to Ponce at 12:30am Jetblue says that they didnt received no emails from Orlando and it was our problem we also waited 9 hours for our flight in Orlando. The supervisor in Jetblue Ponce was very rude. She didn't wanted to help us knowing that we were with a minor. I have been a regular traveler with Jetblue for years I will never again use that airline.