Jetblue Airways

✅ Trip Verified | Philadelphia to Boston. Please do not waste your time or money flying with this service. JetBlue is the worst. Pay the extra money and fly with a reliable air service. Booked a flight Aug 3rd 2018 from Philadelphia to San Juan PR with 1 stop in Boston. 2 hrs prior to boarding received a text message flight was delayed - every few minutes there after kept getting delayed messages until finally they cancelled the flight minutes before we were supposed to board. No explanation only compensation was rebooking for the 5th which made no sense since I was due to return on the 7th. Terrible customer service too. Employees at stand laughing and clowning around. I requested a full refund and instead the employee rebooked me without my consent - spent 30 more mins on the phone to get refund. My entire trip ruined. Do not waste your time. This is a common trend for JetBlue to cancel flights. Terrible service. Pay a little more to fly with reliable air service. Don't take the chance . I lost my chance to surprise my kids who are in PR on vacation. Very sad, was devastated.

✅ Trip Verified | Newark to Fort Lauderdale. On August 2nd 2018 we had the worse experience with Jetblue. Sitting in the airport we got an email, not even a phone call that flight was cancelled. The Jetblue staff couldn't get the computer to over ride the new reservations they were trying to make. Finally got re-booked through Tampa and then Silver Air to Fort Lauderdale. As I was boarding I was told I had a seat change due to a child flying by themselves. No prior warning at all by the Jetblue crew. I was separated from my party. The Silver Air flight was also delayed and a propeller plane that seats 36 people. Not what we paid for. Jetblue response was a $25 goodwill credit. That is more of an insult to me. There are way better choices then this airline. They used to be great. Also stay away from Newark Airport constant delays.

Not Verified | Washington to Charleston. The flight to Charleston was delayed 3 hours, with no explanation given, and the return flight to DCA was delayed 5 hours due do mechanical issue. No travel voucher or compensation of any kind was offered. We were told that there may have been pizza ordered for the flight. Once you account for the additional hours waiting for the flight the flight wasn't worth the fare at all.

Not Verified | Charlotte to Portland via New York. Did not give accommodation when flight was delayed, despite two different employees telling me I would recieve accommodation because the delay was not weather related. When I landed at my layover and asked for accommodation, they refused and claimed the delay actually was weather related.

Not Verified | Nassau to Fort Lauderdale. Worst airline I’ve ever used. They canceled the flight while we were waiting at the gate and basically told everyone good luck. There were no other flights for 4 days so my kids first vacation in 3 years was canceled. Then I had to wait hours to get my bags back so I could leave. The staff were apologetic and it seemed like they were used to taking abuse for canceled flights but there wasn’t anything they could do to help anyone. I’ve flown other airlines that have had to cancel flights but they all either sent another plane or send larger planes for the next flight to get the people where they needed to be. JetBlue didn’t try to do anything to get anyone anywhere. I will never use them again I’d rather not travel if they are my only option. If they are the only option you won’t be traveling anyway.

✅ Trip Verified | Orlando to Newark. Never will fly again was supposed to land in Newark plane magically gets cancelled due to weather that is a complete lie there was no weather issue. Found out from a JetBlue employee that it was mechanical issues, they put us on another flight going to JFK 50 miles out of the way to get delayed another 4 hours due to weather issues that didn’t exist. JetBlue sucks, don’t use them, they always have weather issues when everything is perfectly fine they are the only airline with weather issues.

✅ Trip Verified | Santo Domingo to San Juan. Worst airline I have ever flown on. My husband and I were on our honeymoon in DR, when it came time to fly home, our shuttle at the resort was late and we got to the airport an hour before our departure time. We got to the check in line, staff were so rude, I was disgusted by it. The staff treated us like dirt, and on top of that they closed the gate on us and didn’t let us get our flight. We had to wait 8 hours for the next flight. Horrible way to end our honeymoon. My husband and I will never fly with JetBlue Airways ever again.

✅ Trip Verified | New York to Sarasota. After travelling 30+ hours from Nepal on Qatar Airways with my two kids, I had a connecting flight on Jetblue to Tampa. What should have been a 3 hrs. fight, turned into a 5 days ordeal. We were on the Initial flight on the 22nd of July which left the gate and then after being in the tarmac for 3 hrs, they returned us back to the terminal because the delay caused one of the crew to be above legal flying time allowed. Our initial flight was eventually cancelled at around 2:00 AM the next day and they gave no compensation citing the cancellation was because of weather. I had to be in the line for more than an hour to book our flights for the next day. I was told we were booked for the next day flight, but when we reached the gate the next day, they told us we didn't have any confirmed seats in any of the JetBlue flights. Same thing happened for a couple of days. Finally, after 4 days, they gave me an option to fly out to Sarasota. In between, they told me they had misplaced my luggage and was asked for me to find out where my luggage was. So, after 5 days, without any luggage, they put me in a flight to a different destination and to top it off, they put us in completely different areas of the aircraft and while I was trying to console my 7-year-old to go sit with a stranger, the flight attendant asks us to take our seat promptly. Please do not fly JetBlue, because they have zero passenger concern, they seriously need to fire the guy who manages the flights and reorganize. They were completely disorganized, desk and the person on the phone telling me I had confirmed flights, while the gate told me I didn't have any. Baggage getting lost and they had no clue where it was last scanned, rude desk people. Complete chaos.

✅ Trip Verified | This is the third time this month my flight has been cancelled. I have lost days of vacation, lots of money and my time. The last reason that my connecting flight was canceled is because of maintenance issues. I have purchased around 10 tickets this month, July 2018 for my father and I combined and the only compensation Jetblue Airways gives you is a one time $100 credit you can only use towards another same airline purchase. It’s unbelievable. Never had such a horrible experience.

Not Verified | Flight got canceled last minute due to weather even though it was clear skies in New York and Jacksonville. Was told I would have to wait two days for another flight and when I complained got a flight out the next day with a four hour layover in Boston only to find out that the first plane has been delayed indefinitely. Customer service is nonexistent and they have no desire to get anyone out of the airport anytime soon. The car rental hey K budget has raised rates on their rental cars the hotels have raise their rates both because they know flights have been canceled and there’s nothing that the customer can do about it.