Jetblue Airways

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1601 reviews
3/10
4 star Skytrax Rating
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1/10

"my experience was horrible"

(United States)

Not Verified | Newark to Orlando. To say that my experience with JetBlue was horrible would be an understatement. My flight to Orlando was scheduled to take off at 9:08pm Friday night. After sitting in the airport for over and hour with no information, we found out our flight would be delayed until 1:15am. This is where things went downhill fast. After a significant lack of communication from the staff, our flight was delayed and pushed back another four times making false promises that the flight was on its way. We had asked question after question with little to no response and less than helpful information. After waiting for almost 8 hours in the airport, seeing plane after plane from other airlines leave the airport, we are told that our plane is still in Baltimore (completely irreverent to its route) and would not be arrriving in Newark due to the pilot being “timed out”. They of course got our hopes up once more by telling us they would be getting a substitute plane and crew to take us to Orlando. After waiting ANOTHER hour. They cancelled the flight and left the entire waiting area in a panic. When searching for an alternate flight, not only were they few and far between, but JetBlue had serged all their prices for remaining flights and I paid almost $2,500 one way for four tickets with a layover in a Fort Meyers as my only option to get us to our vacation in enough time to actually enjoy it. JetBlue should be ashamed of these events and the way they conduct business. I will never fly this airline again.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteNewark to Orlando
Date FlownAugust 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"display of incompetence"

(United States)

Trip Verified | Portland to New York. A horrific display of incompetence by one of the ground staff as they backed into the plane breaking their bumper of the towing vehicle and delayed our flight that put it behind a long list of other delayed flights. I am typing this, having been delayed for several hours as we sit on the tarmac. The staff is rude and on edge. They don't want to answer any questions by the customers in the plane. The staff doesn't seem to know what they are doing and have made a mildly annoying experience into a truly terrible one. We will not be flying with Jet Blue ever again.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RoutePortland to New York
Date FlownAugust 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
2/10

"I am disappointed"

(United States)

Trip Verified | Fort Lauderdale to Medellin. I am disappointed. This is the second time I flew with JetBlue in less than a month and both of them I had to change plans due to inconsistency on their times. I either missed the next flight connection or departure way too late to ruined plans. Jet Blue is economical but it gives me a sense that they overbook more than other airlines creating more stress on their passengers due to the lack availability.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteFort Lauderdale to Medellin
Date FlownAugust 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"First and last experience"

(United States)

Trip Verified | New York to Jacksonville. First and last experience with this airline. Thinking back...I should have clued in to what might lay ahead with this airline since we departed JAX for JFK on another airline and I had noticed then that several of the JetBlue flights had been canceled that were leaving around the same time as ours and our Delta flight departed as scheduled. We had booked JetBlue for our return flight and had arrived on an international flight so had 7 hr layover. Another clue that I should have picked up on, the enormous customer service line located at the JetBlue gate area and the number of people that were crying. After waiting 5 hrs for our scheduled flight we were advised 2 hrs prior to departure that our flight was canceled. Waited in line 1.5 hrs for the agent to tell us they had no available flights for our family of 5 to to get out of New York until 3 days later - no compensation for accommodations - there were cots in baggage claim to sleep on and, in addition, this airline does not work with other airlines to look for other travel availability - only what is available in the JetBlue system. We are a family that travels frequently and realize there can always be issues with travel due to weather and other related issues; however, this airline has no alternative options to get you where you need to go in a reasonable timeframe other than what is in their airline inventory. We had an extra day to allow for issues which would normally be sufficient for any of the other airlines we have flown. We ended up Ubering to Philadelphia to rent a car and make a 17 hr drive to our destination all on our dime which cost about $300 more than the airline tickets for all 5 of us. Oh, but they did offer us a refund - how generous! No, we will not ever book with JetBlue again if the choice is ours and I will tell everyone I know about our experience to warn them about this airline. Bottom line, if it’s important for you to actually get to your destination as you booked it and you don’t have some major flexibility with your plans, this is not a bargain in the least.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteNew York to Jacksonville
Date FlownAugust 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"I am beyond disgusted"

(United States)

Trip Verified | Cancun to New York. I am beyond disgusted with my experience with Jet Blue. Our flight on the way to Cancun was delayed due to “a flight attendant not making it on time” and our flight going back to JFK is delayed every 30 mins to another hour later. Our originally scheduled flight that was leaving at 12:30 became 1:30 then 2:10 then 3:10 then 3:44 and so on and so forth until we arrived at the 6:30 pm time. Instead of being honest about the delay from the very beginning, jetblue continued to send those emails leaving me at the airport for over 7-8 hours and my puppy at home alone without any secondary options. When I called for Help, it was not the service level you could’ve expected. I hung up the phone unsatisfied and even more disappointed than before. With every employee giving me a different answer such as “JFK has shut down all incoming and outgoing flights” - not true as there was another Jetblue flight that came in to “the flight is in the air and will arrive soon”- also not true as the flight hasn’t even left off yet. We have waited 8 hours so far and are expected to wait another 6-7 hours. Jetblue just continuously lie and lie and lie. JThey care about money more than service, that shows you the level of commitment that Jetblue has.
AircraftA3000
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteCancun to New York
Date FlownAugust 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"rude and misleading"

(United States)

Trip Verified | Ft Lauderdale to Albany. Worst airline I have ever flown. They lied to us for hours as we sat on the plane and then the terminal. The aircraft was old, stewardess were rude and misleading. I could not more displeased with an airline.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteFt Lauderdale to Albany
Date FlownSeptember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"never fly JetBlue again"

(United States)

Trip Verified | Orlando to New York. I will never fly JetBlue again. After canceling our first direct flight and changing it to a flight the next day with a layover (with my two little ones), to a return flight that was delayed 6 hours for maintenance issues (the man at the counter said he recommend trying to change our flight because something is "very very wrong with the plane). They put us on a new flight where they tried to seat my three year old by herself and said we could only sit together if we paid an upgrade charge of $40 per ticket. Only after speaking with a supervisor did they refund that money. After all of this,they lost one of our bags and left the rest of our bags in a rainstorm. Everything is soaking wet and anything electronic ruined. Last night they told us they had our missing bag, but now they say they haven't found it at all and can't do anything to compensate for what's inside (owlette monitor, summer baby monitor, etc). I find the customer service unacceptable and do not recommend flying with them especially if you have young children and value your things you entrust to them.
Type Of TravellerFamily Leisure
Seat TypeBusiness Class
RouteOrlando to New York
Date FlownAugust 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"stay away from Jetblue"

(United States)

Trip Verified | Nashville to Boston. I would recommend staying away from Jetblue. I really don't think they know what they are doing. I flew with them in January 2018 for the first time as Travelocity gave me this airline option. I was stuck at the FLL airport for an over 6 hour delay. The staff kept giving different reasons as to why the plane was late, they offered junk food as a consolation, and ultimately, it was chaos and very anxiety-provoking. Now, I know they travel a lot to the east coast and it was January, which would likely cause some flight delays. So, I figured I could be fair and give them another try later on as they did give me a $100 flight credit, per their bill of rights. I was very anxious about it, so for about a month before my flight, I checked my flight every single night that I'd be flying on to see if there were major delays again. I needed to be mentally prepared and if it looked rough, I was just going to pay for something else. Well, other than most Saturdays and one Friday, the flight from Nashville to Boston (7:37 PM departure time) was delayed. However, it was at most about a three hour delay, at best 30 minutes. I was mentally prepared, though, and ready for my likely at worst 3 hour delay. I mean, I live in Nashville, so no biggied if I am delayed out of my own city but what a surprise when I get a text that my 7:37 PM flight was delayed until 12:54 AM! We didn't leave Nashville until 2:19 AM! I got into Boston at 6:30 AM and I should have been there at 11:00 PM the night prior. So, my Saturday was very rough considering I only had 2 hours of airplane sleep. When I had talked with customer service during the delay fiasco, they were of no help. One rep literally told me "good luck" and hung up. Also, I am glad I didn't try to get on the flight that next morning from Nashville to Boston because it was cancelled. I felt so lucky that I didn't trust Jetblue enough to book them for my flight home. I flew Southwest home and of course, no problems, per usual. So, I'd stay away from Jetblue. I gave them a second chance and it was basically the same situation as the first time I flew with them. I learned my lesson. I will pay more for dependability, no doubt about that.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteNashville to Boston
Date FlownAugust 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
2/10

"there was delays"

(United States)

Trip Verified | New York to Phoenix. Coming and going there was delays. Seats are broken down and won’t lean back on either trip. Cabin pressure is horrible so be ready to be tortured as you descend. Crew doesn’t understand customer service and seems to hate their job. No first class seating just their extended seat but what’s the point when it’s all old nasty seats. Never will fly again; best to just fly on a larger airline name.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteNew York to Phoenix
Date FlownAugust 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"JetBlue is the worst"

(United States)

Trip Verified | Philadelphia to Boston. Please do not waste your time or money flying with this service. JetBlue is the worst. Pay the extra money and fly with a reliable air service. Booked a flight Aug 3rd 2018 from Philadelphia to San Juan PR with 1 stop in Boston. 2 hrs prior to boarding received a text message flight was delayed - every few minutes there after kept getting delayed messages until finally they cancelled the flight minutes before we were supposed to board. No explanation only compensation was rebooking for the 5th which made no sense since I was due to return on the 7th. Terrible customer service too. Employees at stand laughing and clowning around. I requested a full refund and instead the employee rebooked me without my consent - spent 30 more mins on the phone to get refund. My entire trip ruined. Do not waste your time. This is a common trend for JetBlue to cancel flights. Terrible service. Pay a little more to fly with reliable air service. Don't take the chance . I lost my chance to surprise my kids who are in PR on vacation. Very sad, was devastated.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RoutePhiladelphia to Boston
Date FlownAugust 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no