Jetblue Airways

Not Verified | While my trip was for the most part satisfactory, the return trip from Tampa to Westchester was problematic to say the least. I dealt with not only an extremely rude flight crew, but the crew onboard the aircraft did little to keep the passengers updated with the status of our delay. Due to a "cracked taxi light," the flight was delayed and the flight crew notified us twice, the first notification came when we were initially told about the need for repairs and a "tape up", and the second came over an hour later when we were told that "we would be getting on our way shortly." The trip down to Tampa from New York was more than satisfactory, but that return trip was problematic from the very start. I shared the sentiment of a frequent flyer one row behind me, who was very vocal about her disappointment with the airline and their handling of the delay. Despite these things, there was a very nice selection for entertainment which included free in-flight TV service and WiFi (which came as a shock to me). Overall it was not an amazing experience and I would recommend this airline, but it would be a matter of comparison. If I had to recommend an airline to someone where JetBlue was one of many options, I would opt for the other options.

✅ Trip Verified | At first I read several reviews about JetBlue not being so good. But after my flight from Denver to Boston and back found staff and flight attendants very attentive to my family's needs, can get all the snacks we needed for the flight, very friendly, very helpful. Roomy seats and another bonus is that every seat had a TV. Our flights were delayed a little bit but not due to anything with JetBlue, it was with weather incoming in both cities. I would recommend JetBlue to anybody hope this helps you out.

✅ Trip Verified | Boston to West Palm Beach. Got to the airport and had the best experience I’ve ever had flying. We asked to change our seats at the front desk area and staff were extremely helpful and made sure that our experience was nothing short of exceptional. The team out of Boston Logan airport are very professional and 100% put the customers first. 10 out of 10 from us.

✅ Trip Verified | New York to Barbados. I have been using Jetblue for years, and I have no complaints. Great service, great staff, skilled pilots, and last but not least friendly and kind flight attendants.

✅ Trip Verified | Never Again! I travel from NJ to Boston several times a year to visit family. Since I have 2 small children, ages 4 and 7, sometimes I fly because it is generally quick and easy. The Newark to Boston flight was slightly delayed and my tv did not work but was otherwise uneventful. The trip home from Boston to Newark was a nightmare. My family lives over an hour from the airport and on the drive I got a text from the airline stating the flight will be delayed an hour. We were having some bad weather so that was understandable. I just had to try to entertain my kids for a bit longer in the airport. We boarded the flight at the delayed time and sat on the aircraft for over half an hour just to be told by the pilot they did not get clearance from Newark and "it may be another hour" for take off. They let us deplane. After dragging my kids further around he airport to get snacks and games,I noticed that every single JetBlue flight in the terminal was extremely delayed. We returned to the gate to see a big cancelled on the flight board. No announcement made. We were then told to go to customer service to see about getting another flight. After sitting in an airport for hours, I now had to drag my kids to another spot to wait in a very long line. At the desk, the rep told me the flight was canceled because the delays caused the crew to "time out". Basically they up and left stranding a whole plane of people with nowhere to go. The rep offered me options on another flight which would land at a NY airport over 2 hours from my home or an 8 pm flight that she told me would most likely be delayed. Neither were reasonable options for my situation. I chose to take a flight at noon the next day since my kids were at their limits of patience. I asked for compensation since I would have to get a hotel for the night and was told no it was not their fault since they canceled for "weather". (Seems to me like the crew abandoning ship was why they canceled). Meanwhile other airlines were flying no problem. Now I had to drag my 2 exhausted kids through the airport to reclaim my bags and hope to secure accommodation for the night. I was told that most of the hotels at the airport were booked but the reservation agent at Logan found me a hotel 10 miles outside of the city. We had to wait for a shuttle during rush hour in the rain. A 15 minute ride turned into 40 minutes. What should have been a quick easy 45 minute flight turned into a 24 hour nightmare. It was needlessly stressful and exhausting.I felt like I was left stranded with 2 small kids. It had been a couple of years since I flew JetBlue and I used to love them. Not anymore. From the other reviews I read it seems like my experience is not uncommon. I will pay extra to use United next time, or Amtrak. I will not be using JetBlue anymore. This airline is really declining.

Not Verified | New York to West Palm Beach. Getting there was ok although I didn’t get the chance to pick my seats so we had to ask people to move since we traveled with children. They cancelled my flight home which was totally inconvenient. We were then booked for the next day and couldn’t stay an extra day so they rebooked us but to fly out of another airport and had less than 3 hours to get ready to go since the time also changes. So we raced to pack say goodbye and leave. We didn’t have any time to put gas in our rental car and had to just drop it off and pay the outrageous fee for gas. Finally got to the new airport and again had to ask people to move so we could sit with our children. Was very stressful.

✅ Trip Verified | Newark to Orlando. The experience is horrible. At the check in they had no vacant seats together so they didn’t assign me a seat, saying they will do that at the gate. At the gate they gave us seats 7B, 19D and 24D!! That meant My 5 years old child was seating alone 5 rows behind me. The Jet Blue personnel is absolutely unprofessional, they didn’t even apologize, and just blamed us by saying that we supposed to come earlier. The whole situation is ridiculous! Jet Blue’s decision was: to put us on another flight or fly as it is! We asked a few people to change their seats but they refused the suggestion. When I buckled up My child he couldn’t understand what is going on and of course started to cry. He didn’t want to be separated or to sit with someone he didn’t know, even though the couple next to him was very sweet. I was too stressed to deal with this and tried to talk to him about it. One of the passengers started to go around and ask people and finally she managed to put us together. I am so thankful to that woman. She said ‘I am a mother of five and we’ll make everything it takes for this guy to be with his mom’. The worst airlines ruined my day but a lovely people pulled it all together.

✅ Trip Verified | Boston to Atlanta. Poor departure gate service. Disrespectful gate agents with a nasty and condescending attitude. Did not permit elderly sufficient time to board. Seats changed to the back of the plane.

✅ Trip Verified | Extremely disappointed. I've actually been recommending Jetblue Airways even though it has the lowest rating. We had a weather delay which is understandable. We deplaned at the 3 hour mark. We sat at the gate an additional hour and half waiting for further instruction when we were told the flight was cancelled, to get our bags and call the 1-800 number for further assistance. The crew walked off saying they were off duty. The 800 number representatives refer you back to the airport staff which now we can't speak with as we were no longer in the security area. The retrieving of bags was a total mess, it took at least 2 hours for our bags to get pulled off due to so many cancellations. Now I have to wait 2 days to get a flight out not even comparable to the original booking. Isn't a whole plane full of cancelled people enough to add the additional flight that's already been paid for? The worst thing is Delta flew in the same weather, they never deplaned and actually got off the ground and to their destination. I was also told "the system world automatically rebook my flight". When I enquired about this process there was no clear understanding by the representative as to how this even happens. At this point.

✅ Trip Verified | We were done in Boston and went to the airport. We had boarding passes for 10 pm flight. Most airlines let you fly standby same day as it gives them more opportunities to sell higher tickets later. Checkin manager could not care less. $150 to fly earlier. We went to the gate and none of their employees would help. 4 planes left with empty seats. Is that good customer service? Why advertise and send us "specials" every Tuesday if that is how you treat good customers? We can talk about the nonworking direct tv, or joke website which does not save info, kicks you off and has not improved in 15 years with the internet or flight delays when it is convenient for you, but you rudely treat good customers and train employees not to use common sense. Just booked our Sept flight to Boston on Delta.