Jetblue Airways

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1254 reviews
4/10
4 star Skytrax Rating
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9/10

Jetblue Airways customer review

(Netherlands)

Very decent airline with great staff. I flew MCO-JFK and the whole flight was great. I also found the food and snacks acceptable and the WIFI was great. I would definitely fly Jetblue again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Jetblue Airways customer review

(United States)

My husband and I flew from Charleston to DCA on the second day of service 6/20. The flight plane crew seat snacks were excellent. Jetblue on this flight provided directtv service which was great. I have flown Delta US Air United recently. None of these were as good as the Jetblue service. I was extremely impressed and have already booed my next flight.
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
na

Jetblue Airways customer review

(United States)

My daughter tried to fly from NYC to DFW. Jet Blue has canceled one flight and delayed her two times and given 3 different excuses. All other airlines are on time or less than 30 minutes delayed. Thanks for a miserable experience JetBlue. Estimated travel time from NYC to DFW 16 hours unless there is another delay!
Seat Comfort N/A
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
no
3/10

Jetblue Airways customer review

(United States)

Used to love JetBlue but my last trip a couple of days ago changed my perception. The plane seemed to be old and in a poor condition. Basically none of the“creature comforts” worked. We had 2 seats. The seat back on the 1st seat was broken and would not stay in the upright position. The video screen on the 2nd seat worked but the screen itself would not stay put. The reading lights did not work on either of the seats significant on a late-night flight. The plug for the audio on the 1st seat only worked occasionally. There were plenty of open rows of seats but they all required us to pay extra so we could not be moved to those seats. Otherwise our only option was to move from an aisle and middle seat to a window and middle seat. It was a long flight (JFK to SFO) and we get up and walk around every hour or so and just did not want to impose on another (probably sleeping) passenger that frequently so declined this option. Bottom line is that while the legroom was great and the people were friendly the seats were uncomfortable and plane appeared to be old and in disrepair. Certainly not worth the extra money that we used to be willing to pay to be a passenger on a JetBlue plane rather than on a competitors plane.
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

Jetblue Airways customer review

(United States)

BOS to SAN and SEA to BOS. This is by far my favorite domestic (US based) airline and I preferentially fly them whenever I can. They really do go the extra mile to make sure your flight is pleasant - start to finish. Gate hassles are minimal compared to United and Delta and in my opinion food/beverages/entertainment are far superior to any other airline in economy class. Let's hope they don't change!
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
1/10

Jetblue Airways customer review

(South Africa)

1st June from LAX to JFK. Cabin crew were really unfriendly. They didn't smile at all and I was under the impression that they felt that we were a burden (the passengers). I have traveled extensively and on many airlines. I have to say this is the first time I have felt uncomfortable on a flight- even to the point that I was reluctant to ask for anything from the cabin crew.
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Jetblue Airways customer review

(United States)

My flight was cancelled to NYC where I was supposed to have a 3 hour lay-over before catching an international flight to London. 2 hours before flight time JetBlue cancelled my flight and rebooked me on a flight the next day. I spent over 1 hour on the phone with them mainly on hold while they were supposed to figure out how I could get from Rochester NY down to JFK in time for my flight. After over an hour's wait a supervisor got back to me and said - sorry nothing we can do - flight is canceled due to weather. I asked where was the weather problem. As she was saying that there is a lot of rain in NYC I was looking at the weather.com report that reported partly sunny skies at JFK. Because of the weather excuse I cannot get compensation from my travel insurance. I have lost a day of vacation will be late for a family wedding and have had to pay a hefty fee to rebook my flight overseas. Thanks a lot Jet Blue.
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
no
1/10

Jetblue Airways customer review

(South Africa)

I have not even boarded the plane yet and am already not happy with the airline. Tavelling as a couple I tried to do an online checkin to secure seats next to each other. Online checkin not available. Please see the agent at the airport. I went to Seattle airport 10 hours before the flight to ensure that we could get adjacent seats and was assured by agent at the check in counter we were sitting next to each other. After receiving our boarding passes I noticed that we were in different rows and brought this to the agents attention. Suddenly the only way to get adjacent seats were to upgrade or check at the gate. At the gate it was the same story: Yes we can get you adjacent seats for a small fee of $80 per person. What a scam. Next time I'll try hitchhiking to New York if the only other option is Jet Blue.
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
na

Jetblue Airways customer review

(United States)

Great for national flights horrible for international. Their TV's do not work? Infantile movies weak service cheap chips and soda. No nice hot meals or free wine like most others that fly internationally and they have high prices you can get cheaper flights with others and check two bags free get a hot meal free drinks like wine or beer or drinks Their service is so mediocre for international flights.
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
5/10

Jetblue Airways customer review

(United States)

This was my first and last time on JetBlue. I received a text stating my flight home from JFK-ORD was cancelled. No explanation. No help from JetBlue. Could not get through to them. An email said they were working on rescheduling but that was the last I heard. I suspect that the flight was empty on a Saturday night and they simply chose not to fly the plane. Cost $600+ to get home on AA where I found the flight crew so much more polished and professional than JB. I will never fly JB again.
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment 12345
Value For Money 12345
no