Delta Air Lines

✅ Verified Review | My wife and I flew Delta Air Lines from HNL to NRT. We booked on Expedia and a day before the flight we got an email reminder showing our seats, etc. We had booked our seats so we were sitting together. Unfortunately, when we got to the airport, we found ourselves sitting in middle seats in different rows. I explained that my wife was pregnant with morning sickness and it would be great if they could at least switch her to a seat in the aisle. But both the girl at check-in and the guy at the gate said they had no seats for us to change to and that we couldn't upgrade. "Fine," I thought, "sucks for us, but if they have a full plane then there's nothing they can do about it." The really upsetting thing is that after boarding we saw that there were many seats open just a few rows in front and behind us. Luckily there was a couple sitting next to us that had been similarly split up and we ended up switching with them so we could both sit with our spouses. I don't know what the deal with Delta seat selection is, but given that they couldn't even accommodate my pregnant wife when there were so many empty seats made this our last Delta flight ever. P.S. I found crumbs on my tray table from the previous flight. Also, the touch screen for my entertainment was broken (It responded to about 1 out of every 10 times I touched it).

✅ Verified Review | Milwaukee to Calgary via Minneapolis. Three of the four flights were inordinately delayed, not because of weather which I would have understood given the season, but because of mechanical problems. The departure time from Milwaukee was constantly pushed back -- to an extent that we missed the connecting flight at Minneapolis. I was assured when the first delay was announced that we would make the connection with the new timing. This happened a second time. We were willing to cancel our tickets and take flights on alternative airlines. But the gate agents were not able to be honest about the actual departure time -- in fact, they said they were only the messengers of the news. In the event, we lost the entire day travelling and reached our destination so late that we had to arrange for alternative transportation because we had missed our previously booked non-refundable transfers -- not to mention the holiday activities we had planned that afternoon and evening. It started our holiday on a very bad note. On the return, early morning flight was delayed for mechanical reasons. However we reached Minneapolis in time to connect. But the connecting flight after travelling down the runaway, gathering speed, suddenly braked and returned to the gate - mechanical problems. An alternative plane was arranged and we reached home several hours later. The ground manager asked us to rate them high for having arranged a replacement plane -- what gall! When you have 3 out of 4 flights on the same type of aircraft of the same airline experience mechanical problems, we have to be very concerned about the maintenance standards and competencies at Delta Airlines. Unfortunately, on many routes we have to put up with this airline as there are no alternatives.

✅ Verified Review | Seoul Incheon to San Francisco via Seattle. I used to be a Medallion member. But, moved to the west coast and due to lack of direct flights to some cities from OAK, I have not flew Delta in recent years. I flew from ICN to SFO today after two flights with Asian airlines. What a difference. Delta's seat were so hard, I thought I was setting on the granite. Cold, old and hard! Food was awful. Service, I can't understand why people pay their money to fly Delta. They were serving food and drinks as we were in a soup kitchen. Throwing everything on the table and "we are out of everything". Was really bad. Even Chinese airlines are better than Delta.

✅ Verified Review | I wanted to take the time to recognize the Delta Staff that helped in making the start of my vacation an absolute dream! As a Stage 4 Breast Cancer patient they literally made the start of 2017, a start I will not forget! On January 2nd my friends and I were set to board a Delta flight from Chicago to Paris where we had a layover before getting to Dublin. I made Delta aware two months prior that I needed an accommodation made to have a seat in Bulk as I had just finished chemo in September and my oncologist wanted me up moving and stretching throughout the flight. Unfortunately, upon arriving to check in, I noticed that this hadn't been done, but explained my situation to them and they kindly placed me in an appropriate seat. Prior to boarding my name was called and they had decided to move me into business class. In addition when they found out I was flying with friends they moved their seats up to premium economy, so that I would be able to easily be able to walk up and down the aisles and talk with them. Throughout the flight the staff checked on me and my friends as well. Delta Airlines has a Breast Cancer Research Foundation and this is the first time that I've actually seen a company represent the Pink Ribbon so well! The staff didn't have to care about my situation or consider my friends in the mix, but they did and the fact that they made this flight what it was to me, means absolutely everything!

✅ Verified Review | Minneapolis to Guangzhou via Detroit and Beijing, returning from Beijing via Detroit. Departing flight was fine, Delta spend a few more bucks for better food, refreshments, and bottled water was generously given out. This made a 13 hour flight more pleasant. The downside was the arrival at Guangzhou on a China Southern Airlines domestic flight, had to depart plane only to get herded into a stand up bus, then to door to get luggage. It was hot, and after a 26 hour flight time makes one grumpy. Return was fair, food was fair. Real downside was a delayed departure from Beijing to Detroit and then boarding the plane in Detroit to Minneapolis to be treated rudely by attendant for being late after I practically ran from getting my luggage to go through customs then to the boarding gate. The late departure was Delta's fault, faulty equipment. Several times I have witnessed passengers treated this way going to Minneapolis on the night flight.

✅ Verified Review | Baltimore to San Diego via Salt Lake City. The worst part of my trip was Delta. Only 2 staff working at the check in counter. There was a huge line of about 45 minutes. We were afraid of missing our plane. The machines they had for the check in procedure were not working. When my turn arrived, I asked for help. The guy told me to go to a different desk to get assistance. When I got there the lady told me I had to wait in another line or if not I could call a number. I dialed the number but they had me 10 minutes waiting. This is not the first time I had problems with them. I do not want to fly with them anymore. Enough is enough.

✅ Verified Review | Seats were terrible for first class. It is ridiculous that Delta has sardine canned in people in first class, this is coach, not first. We are in seat 1C/D, and there is no legroom whatsoever, I just walked back to coach, and the first seats in coach have more leg room than our seats. Our seats recline the same as coach or less, maybe 2 inches at that. This is not worth the money, better to sit in emergency row exit in Coach. We had to wait for about 20 people who said they needed "more time" to board the plane before they called first class, and most of the people who lined up to get on the plane first looked absolutely fine to us. This is so ridiculous. For the money we paid they should allow us at least to get on the plane first .

✅ Verified Review | London Heathrow to Salt Lake City. A very good flight with the attendants being very attentive. Food was as per airline food. Seats were a bit tired but for economy, but reasonable room. The screen for movies etc was not very responsive. Having said that, it was way better than American Airlines whom we flew to Salt Lake last year via Chicago.

✅ Verified Review | DL1598, Dec 25 I was traveling for the holidays with my husband from Seattle to Atlanta and we were in row 14 seats A&B. I started to not feel well from a cold and I had asked the steward if I may please have a tissue or napkin. He promptly replied that there were tissues in the bathroom. I said, Sir I know but I don't want to have to wake the women sleeping next to me and I really didn't feel well enough to get up and walk around at the moment. He repeated his statement about the tissues in the bathroom and walked away. This was the general attitude if we requested other things such as headphones we offered to buy for $2 (which they said was the price) but they never came back. My family has worked for Delta for 20 years and I have always favored this airline but as a paying customer traveling with my family this year this was a flight that certainly lacked respect and customer service which was incredibly disappointing.

✅ Verified Review | I booked my flight home for the holidays from Los Angeles to Pittsburgh via New York JFK in March 2016 with my girlfriend. I specifically avoided exit and back rows because it's a 6+hour flight and I want to recline my seat. Delta changed my flight 5 times and changed our seats. I was fine with the seat change because we were next to each other until I show up and realize it's on the back row. Completely uncomfortable. I will avoid flying Delta again.