Delta Air Lines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 3000 reviews
4/10
3 star Skytrax Rating
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10/10

"Thank you Delta"

(Luxembourg)

Not Verified |   Thank you Delta, all was perfect. Cabin crew very professional and friendly. Seat comfort excellent. Entertainment system one of the best for the class. We'll be back!
AircraftA330
Type Of TravellerCouple Leisure
Seat TypePremium Economy
RouteNew York to Paris
Date FlownApril 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"SkyMiles have not posted"

(United States)

Trip Verified | The service was good and not what I have an issue with. The reason I would give them zero stars if I could is that I paid about $2,000 for a ticket (not a basic economy ticket) that was booked directly with Delta and the airline has not awarded me SkyMiles for this flight. I have contacted customer service several times and get no answer as to why the SkyMiles have not posted. Customer service then gives me the run around and the issue does not get resolved. As a result I will be canceling my Delta Amex and will be choosing to fly a more competent airline in the future after draining my SkyMiles account.
AircraftA350
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteDublin to Atlanta
Date FlownMarch 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"do not know their job"

(United States)

Trip Verified | Flight and gate attendants do not know their job. One of the flight attendants raised her voice at me completely unprofessional. Another attendant was useless, unwilling to help. After missing a flight earlier because a pilot didn't show up. Now the pilot is waiting for a late employee for 20 minutes.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteAtlanta to Miami
Date FlownApril 2024
Seat Comfort 12345
Cabin Staff Service 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
8/10

"business class very good"

(France)

Trip Verified |   I can say that my experience compare to others airlines better ranked was very good. On board staff was attentive, business class very good and food services not that bad as read. I would definitely consider flying again with them.
AircraftB 767- 400
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteSão Paulo GRU to New York JFK
Date FlownApril 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
2/10

"We had an awful experience"

(United States)

Trip Verified | We had an awful experience in our Delta flight (Flight No DL1502 from Atlanta to DTW - 8.55 PM on 3.8.24), the flight service was rotten, throughout the flight, the hostesses were not paying attention to the passengers, and to the cleanliness of the aircraft. My wife, put her stuff on the seat we noticed the seat was wet and her jacket and purse got wet, after talking to the hostess, the hostess ignored and moved away like nothing happened. In the entire flight, there were no beverages, not even water was served. I pressed the button for airhostess call, surprisingly no body showed up, it was very much annoying. When the luggage came out of the belt, it was not only wet from outside, but also some of the cloths were wet inside of the suitcase. It was a complete frustration and an intolerable experience in the whole duration of the flight. When I called the customer service, instead of realizing and reassuring me that this will not happen again, they threw 5000 FF points on me. Delta cares only for money not for customer service as they claim.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteAtlanta to Detroit
Date FlownMarch 2024
Seat Comfort 12345
Cabin Staff Service 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"spent half of the flight crying"

(United States)

Trip Verified |   I booked flights with my credit card points and only had enough points for economy class. The flight was full so I could not upgrade my seats or even select seats in advance. I was assigned a seat when I arrived in the exit row next to the door. I am somewhat over weight but not morbidly obese. My hips are not abnormally big. This seat was fully metal with no holes below the arms. I could barely squeeze into the seat. It was painful to sit in it. I told the flight attendant that I couldn’t fit and she said the flight was full so there were no other seats. I could not buckle the seat belt so I asked for an extender. She said that an extender could not be used for that seat. So she had to go around and ask the entire plane if someone would switch with me. Thankfully a nice couple in the back agreed to switch and my boyfriend and I had to make the walk of shame to the back while the flight attendant had to loudly notify the pilot to delay take off until we could be reseated. People were glaring at us as we walked back. I was mortified and spent half of the flight crying tears of humiliation. Normally the exit row seats afford passengers more room and larger people book them for that reason. I had no trouble fitting into the regular economy class seat and the seatbelt fit fine. Anyone over a size 12 would have struggled to fit in that seat and we all paid to sit in that section. It is not fair to any paying passenger to have less space than the other passengers in that section. Delta is the only airline that makes regular passengers wait until they arrive to receive seating assignments. I will not be purchasing tickets from this airline again.
AircraftA321-200
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteLas Vegas, NV to Detroit, MI
Date FlownApril 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
3/10

“customer service was so bad”

(United States)

Trip Verified | Will be leaving more reviews once I can get ticket information from the military. But for this trip, I had 5 bags I needed to take 3 of which I intended on checking. I am active duty Air Force. Because I was unable to furnish orders, despite being in official uniform and having an active duty military ID, the rep at check-in told me I would have to pay for each of my checked bags. This cost me $300 more than what I paid for the ticket. No other airline has ever asked for my orders even when I am not in official uniform. Additionally, the customer service rep was rude. I can handle a simple "our hands are tied" answer, but it was almost as if she was happy to tell me about the extra charge and that no military ID nor uniform made any difference to her. Upon reaching my gate, when in line to board with military personnel, the rep chastised me because one of my checked bags was "too big and too heavy" without touching it. Again, not a big deal if it were as simple as "sorry sir, that bag needs to be checked" but I was treated as though I were a child and should have known better. I saw several bags larger than mine after boarding the plane and checking my second carry-on. The flight itself was fine. But the customer service was so bad I will pay any amount extra to avoid the treatment I received when I flew with Delta.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteOklahoma City, OK to Montgomery, Al
Date FlownMarch 2024
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
3/10

"Pathetic, yet expensive, experience"

(United States)

Trip Verified | I am writing this review on our return flight back to NC from Arizona. We are in first class, seats 5A and 5B. Same seats we had on the initial flight to Tucson…but different airbus. We have experienced a broken tray, cold temperatures, horrible food, and on this flight, very mediocre flight attendant service. On both flights, by the time they got back to our row (5 - which is the last row in first class) there was no choice for “dinner”. We were stuck (both flights) with the fruit & Cheese box. It was supposed to have grapes - but did not…on either flight. The three tiny slices of apple were old and not cold nor crisp, some dehydrated apricots, a very few almonds that had lost most of their crunch, half of a small hard boiled egg, some rubbery cheese, and four crackers. If that is their idea of dinner, they are sadly lacking. Delta Airlines is cheap! Pathetic, yet expensive, experience! We chose Delta this time just to compare them with American, since those are the only two airlines that fly out of our small city. We will not fly Delta again. It is back to American Airlines for us!
AircraftA321
Type Of TravellerCouple Leisure
Seat TypeFirst Class
RouteJacksonville to Tucson
Date FlownApril 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"Delta has gone downhill"

(United States)

Not Verified | Delta has gone downhill with the way they treat their customers. Our flight was cancelled from Florence to the USA and they were not able to rebook us to get in the day we were supposed to. We paid for economy comfort and they put us in economy all the way on the back of the plane. They didn’t pay for our hotel room. It cost us 3 times the amount to use Delta. Save yourself some trouble and use another airline. Delta is not what they used to be nor do they care about their long time customers. We have been Delta customers for over 20 years. I will from now on be using other airlines that I have had better experiences with and better customer service. Absolutely terrible.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteFlorence to USA
Date FlownApril 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
10/10

"Very impressed with customer service"

(United States)

Trip Verified | Excellent care for flying with baby. Secured aisle seating. Stewardess were exceptional. Very helpful and accommodating. Even offered a free flight change for following day since delayed. Very impressed with customer service.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteDallas Ft Worth to Salt Lake City
Date FlownMarch 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes