Delta Air Lines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1669 reviews
5/10
3 star Skytrax Rating
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9/10

"customer service is amazing"

(Philippines)

Trip Verified | Atlanta to New York JFK. Contrary to popular belief that they handle their customers poorly they are very excellent in their customer service. I am talking about the Flight Attendants. They are well-groomed and their well-mannered employees. They are also very helpful in our baby and our staff. The food is OK but the customer service is amazing!
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteAtlanta to New York JFK
Date FlownJuly 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"By far the worst experience"

(United States)

Trip Verified | San Jose to Piedmont via Atlanta. By far the worst experience. I was not able to select seats at time of booking. Neither at check in. The process is wild, I was given the second last row which is not not a problem but the stench is unbelievable and unbearable. Cannot believe the most advanced country can have airlines that smell this bad. I have travelled around the world quiet a bit but have never experienced something this bad. Passengers were spraying whatever possible to make it they the nearly 5 hour flight.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteSan Jose to Piedmont via Atlanta
Date FlownAugust 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
5/10

"how hot the cabin was"

(United States)

Trip Verified | Honolulu to Salt Lake City. Seats are crammed. The worst part of the entire experience though is how hot the cabin was during the flight. They assured us that as soon as we were in the air that it would cool down. It didn't. The over head air vents didn't help even a little bit. Hot as hell.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteHonolulu to Salt Lake City
Date FlownAugust 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"Absolute nightmare"

(United States)

Trip Verified | New York to Charleston. Absolute nightmare. Delta will leave you for days in any city with children and no baggage. Their baggage claim guy yelled at me in front of my child when I ask how many hours until I could get my bag. They are uncaring as to whether you have food, shelter, or anything else. They cost me $1000 dollars and missing my boys 10th birthday, and so much exhaustion and stress. No one in my family will fly Delta again. They do not care about you or your family in any way. I really feel for those less fortunate who did not have the resources I did.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteNew York to Charleston
Date FlownAugust 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
9/10

"highly recommend Delta"

(Ireland)

Trip Verified | Arrived at Dublin Airport early for the flight to leave checked baggage and check-in, no lines at either bag drop or check-in! Great gate staff who were able to assist us by confirming our pre-ordered vegetarian meals. Flight left on time! After take off two snacks (snack mix & biscoff cookies) and a drink from a selection of alcoholic or soft drinks were provided free of charge! Vegetarian meals were handed out a few minutes before the standard meals, meal was horrible, a vegetarian (not vegan) consisted of gluten free pasta, no dairy whatsoever, along with a salad and a gluten free bread roll. I would suggest vegetarians opt for the vegetarian meal that is provided onboard without needing to preorder. Asked for the other vegetarian meal that people who did not preorder got and it was great. Cabin crew were extremely attentive and did a drinks service every 45 minutes. About 2.5 hours before landing a vegetarian snack bag and burrito was handed out which were both decent. About 1 hour before landing ice cream was handed out. I had lost my phone and had asked the cabin crew if it was okay if I could have a look for it at my seat they allowed me too and even helped me search for it. Had a nice conversation with the same member of cabin crew, one thing about Delta is they have outstanding staff. We collected our baggage which was fine and not damaged whatsoever. Would highly recommend Delta, the best airline that I have flown.
AircraftBoeing 767-400ER
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteDublin to New York JFK
Date FlownNovember 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
1/10

"never forget our horrific experience"

(United States)

Not Verified | St Louis to Aruba via Atlanta. My husband and I got married Saturday Aug 3, 2019. We planned our honeymoon following immediately after for Monday Aug 5th, 2019 to Saturday Aug 10th, 2019 to Oranjestad, Aruba. Though we’ve never flew with Delta airlines before, there were no worries that our honeymoon would be amazing. When we arrived to the Delta check – in , there was an older gentlemen who was kind enough to help get our luggage checked in, he stated that he had just sent us off to Aruba and that some sort of gratuity would be in order, we tipped him and went on our way. Things were running smooth, however, instead of departing at 7:00 am like our boarding passes stated, Delta flight 1080 to ATL start boarding at 7:00 am, which posed no issue at the time us, because my husband and I were present at the gate. Although boarding to ATL was passed time, the flight made good timing. We arrived in ATL at 9:50 am instead of 9:31am like our boarding passes and check in stated. My husband and I had assigned seats in the back of the plane, separately in rows 35 B and 35 F. It took a total of 20 minutes to get off the Delta flight 1080 from STL. We got off from our flight around 10:10 am, unlike other airlines we have been on, Delta requires you to go see a monitor for further instructions on boarding. My husband and I immediately went to the nearest monitor to locate the appropriate gate for our connecting flight to Aruba. In the Hartsfield-Jackson Airport, there is a train that connects at each gate. The gate assembly starts at T, then A, B, C, D, E. it took my husband and I a total of 15 minutes to get from off flight 1080 to Gate T, then Gate E. GATE E 14. The gate that will forever be in our memory. Delta Flight 655, Departure time was set for 10:41 am on our boarding passes and once we arrived at gate E 14 at 10:28 am. Our flight was gone. Boarding had ended, and our fight had fully departed. My heart sank, we were in disbelief. Frantic, I ask the Delta representative at gate E 14 where our plane was and the gentlemen stated that the flight left at 10:26 am. My husband and I spoke with several representatives who were rude and unempathetic as they made things seems as though it was our fault that we were late. I was honestly unable to comprehend why our flight was gone and it was well before 10:41 am. Absolutely devastated, my questions meant nothing to anyone. There was even a gentleman who worked for Delta who felt it was appropriate to tell us that he called us on the intercom to board while we were on our way from our first flight because they knew we had checked in from our previous flight from STL. We were offered a complimentary flight for the next day only after we asked to speak to a supervisor. Defeated, we accepted with no choice. We asked for a complimentary room for Delta’s inconvenience and we were laughed at by the Supervisor. My husband and I spent the first day of our honeymoon in the Hartsfield-Jackson Airport. (over 24 hours) My husband and I had no luggage as we spent the night in an unknown State. We were responsible for late check in fees to our resort in Aruba. We were charged cancellation fees for reservations made on our first day of arrival. We will never forget our horrific experience and never trust this airline again, regardless of cost.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteSt Louis to Aruba via Atlanta
Date FlownAugust 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
10/10

"move up as a wedding gift from him"

(United States)

Not Verified | My fiance & I had the same flight attendant flying to Destin and back to Nebraska. His name is Ken and we know he lives in MN. This guy, in my opinion, is a top-notch flight attendant. He helped me out with my wedding dress on the way down. On our way back, there was room in the back of first-class and he asked if we would like to move up as a "wedding gift" from him. That was super kind of him and we did not expect that nor did he need to. It was just such a kind gesture that we've never received before. Very pleasant gentleman, polite, and goes above and beyond the call of duty. We just wanted to let the company of Delta know that Ken is an excellent employee!
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteAtlanta to Lincoln via Milford
Date FlownAugust 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"Delta did nothing to assist"

(United States)

Trip Verified | Our flight from New York to Jacksonville was eventually cancelled after 9 hours or so. We immediately went to Delta to reschedule the flight. We were told no flights for 2 days. We had paid extra so we could choose our seats. Delta Main vs Economy. When we were rebooked we were put at the very back of the plane. Our friends who purchased economy were put in the middle around row 19. The cancellation and not able to get out of NYC costed us an additional $900. Thankfully, we could afford to get rooms. Many couldn't. Delta did absolutely nothing to assist. I get weather causes delays and cancellations, but not for 2 days. When I contacted Delta, they offered $25 or 500 miles in the spirit of goodwill. I try to use Delta vs low cost carriers for better options when these things occur. Not anymore, there is no difference that I am able to see.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteNew York to Jacksonville
Date FlownAugust 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
10/10

"not charge us as a one time courtesy"

(United States)

Trip Verified | We flew from Nashville to Atlanta first. We arrived in plenty of time to make our connection to Amsterdam. We found our gate and then we went to T G Fridays. We knew the flight would start boarding at 3:15, so we got there but no one was there! We went to another gate and were told the flight had left but there was also a flight leaving at 5:30. We were sent to a customer service area in the middle of the Gate E. I accidentally got in the Platinum line. I told her I was not Platinum but we just missed our flight. I wish I knew her name. She asked why we missed our flight. I said it was our fault and that we were stupid. I did not realize until we were on our new flight to Amsterdam that there was a time difference of one hour that we had not accounted for. The lady said they would not charge us as a one time courtesy. She was an angel!
AircraftBoeing 777
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteAtlanta to Amsterdam
Date FlownAugust 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
2/10

"non attentive Flight Attendants"

(United States)

Trip Verified | Spokane to Salt Lake via Fresno. From overbooked flight to APPS not working, cramped space and non attentive Flight Attendants, I'm done!! I had a choice and I should have flown Alaska. They are the best. I booked my flight 30 days in advance and still paid $726 round trip! Ridiculous
AircraftA319
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteSpokane to Salt Lake via Fresno
Date FlownAugust 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no