Delta Air Lines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 3016 reviews
4/10
3 star Skytrax Rating
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7/10

Delta Air Lines customer review

(Canada)

On our outbound flight the crew ensured some people with "carry on" luggage checked their luggage prior to boarding. It appears that many of these "carry on" suitcases would not fit into the guide at the check in counter. Often these suitcases barely fit into the overhead. We only take on to the flight my husband's CPAP my purse his small back pack with his meds and my carry-on shoulder bag. All these items fit under the seat in front of us. On our way back people had these "carry on" suitcases and one woman had 2! Neither of which fit under the seat. I had a man beside me with a large backpack that he did not stow. He left it standing under his legs. As a result his foot was under the seat in front of me! Where are my feet supposed to go? He should have been told to either stow this backpack in the overhead bins if it did not fit under the seat. Then to add injury to insult I was going to put my umbrella into the overhead and was told that it may impede stowing suitcases! When the service came around I asked for a Bloody Mary mix no ice. The flight attendant complained that this would take more than half a can I don't want ice as it waters down the drink and it's cooled enough. I check all airlines to find the best price I can find. For this trip it was Delta (Alaska). But just because I may find a good price does not mean that I should be treated this way.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
na

Delta Air Lines customer review

(United States)

Oct 17th Manchester NH to La Guardia NY flight 6269. Then missed flight 1875 La Guardia NY to Tampa Fl. Just recently flew Delta delayed in taking off then was in a holding pattern due to air traffic and missed connecting flight due to this. Wasn't able to get another flight for 8 hours or so. Will not fly Delta again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
2/10

Delta Air Lines customer review

(United States)

In my opinion Delta airline is the worst I have experienced. I am silver and this is the end of my Delta loyalty. I attempted to hop on an earlier flight several times because I had completed my work in Greensboro early. The lady eagerly said " are you Gold or Platinum"? I said "no I am Silver." She stated it would be 50 dollars to go on standby but she is not going to bother because I am silver. With that I was dismissed with a "Next". This is not the first time this has occurred and I travel for business. For validity sake my flight number originally prior to attempting an earlier flight was DL1384 from GSO to ATL.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
3/10

Delta Air Lines customer review

(United Kingdom)

Took 4 Delta flights 11/10/13 London - Minneapolis - Las Vegas 15/10/13 Las Vegas - Atlanta - London. First time experiencing flying with Delta and it was very disappointing. Like previous comments booked ticket through KLM/Air France where we have always receive a brilliant service. Wondering why they have partnered with Delta to lower their standards. Flight from London to Minneapolis ever so rude cabin crew. Nobody at the entrance to welcome the passengers and direct them to their seats. Not a single smile and very abrupt cabin crew members. The only good thing was they had a good selection of entertainment at least it kept our mind away from their rudeness. Food selection was average. Flight from Minneapolis - Las Vegas more friendly crew and drinks were offered regularly and adequately which made us really surprise for a domestic flight compared to the opposite for the international flight. On our way back at the airport in Las Vegas when checking in again not a single smile from the ground crew or any welcome. Flight from Las Vegas - Atlanta was fine and crew friendly and adequate snacks and drinks served. International flight from Atlanta - London we were welcome this time at the entrance and were directed to our seat. An unpleasant surprise was waiting for me as soon as I popped down the seat tray in front of me to read. Yes it was messy with food stain and dry sauce on it from the previous flight and has not been clean which put me off eating. I requested it to be cleaned which was done pretty much straight away but no apologies whatsoever from the cabin crew. What was more intriguing was the contrast of service between the domestic and the international flights. Will not recommend it to any friends or family.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
10/10

Delta Air Lines customer review

(United States)

Flight DL241 from Rome to Atlanta. Great flight and service from stewards. We even couldn't fill the 11 hour flight. Great attitude and always busy.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
2/10

Delta Air Lines customer review

(United Kingdom)

Poor customer service. Sold my seat to someone who was on standby in a complete and utter shambles mix up. Had to ask people to leave the plane for compensation. Poor attitude of staff not helpful at all no empathy for customers situations. Poor service on flights entertainment not working and having to reboot seems to be a daily problem. Planes were dirty and tired. Food was average breakfast dire scrambled egg in a soggy roll after an 8 hour flight. Why not keep it simple with a croissant or pastry or muffin? Wouldn't fly again if I had the choice.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
na

Delta Air Lines customer review

(United States)

My disabled husband few up to PA from Dallas. His flight up was delayed in Atlanta because the plane he was supposed to fly out on lost its navigation system and they had to find another. That was bad enough but on his way home he left Harrisburg and flew into Detroit when he got off the plane he asked for a wheelchair and help getting to the gate where his connecting flight was departing and was told "Just go that way and turn left and you will get to the gate." He got no help so missed his flight to DFW because he was not able to hurry. He was re- ticketed and had to fly into Atlanta before he could return to Texas. On the flight from Atlanta to DFW he was assigned a seat in the back. I was told it was my fault that my husband couldn't get a wheelchair because I didn't book his flight as a disabled passenger! Like I said before this is not the first time we have had issues with Delta but it will be the last!
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
no
2/10

Delta Air Lines customer review

(United Kingdom)

JFK to LHR leaving 9.10pm 12th Oct. Delta 0005. Have just returned from NY to London and can only agree with the negative reviews. The most rude cabin staff I have ever experienced. We actually got our tickets through Air France and I noticed that another partner was Virgin an airline I use frequently to go to Tokyo with and rate highly. What on Earth are these decent airlines partnering with this outfit for? Food was also terrible and complimentary drink service a joke. The public address system didn't work I see others have commented the same why can't they fix simple things like that? They must know it doesn't work the staff get angry when you ask them to repeat things. A bad end to an otherwise superb visit to the Big Apple.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service N/A
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
10/10

Delta Air Lines customer review

(United Kingdom)

Took 4 Delta flights over the summer Amsterdam-Boston Boston-Atlanta Atlanta-Chicago and Boston-Amsterdam on each of the flights the cabin crew were very friendly and attentive (especially the Atlanta-Chicago flight) were relaxed and seemed to enjoy their job. Seats on all flights were very comfortable and the inflight entertainment on the two international segments was very comprehensive. Plenty of legroom too. Full meal service and hot towels were provided on the international segments which was much appreciated. Domestically Free drinks and snacks were offered which is really all that was required for these flights. I will recommend Delta to my friends and family and look forward to flying with them again along with their partner KLM they offer an excellent route network.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Delta Air Lines customer review

(United States)

Flew Delta Connection (ExpressJet) from Gainesville Florida to Atlanta. Flight was on time and actually arrived ahead of schedule. ExpressJet (DBA Delta Connection) much better than when ASA flew this route as Delta Connection.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes